When we changed our car, it felt like a personal service, tailored to our needs and Chris, Alex and the whole team were approachable, helpful and attentive without out being pushy at all. The proces... もっと見る
企業が回答しました
所在地
所在地を変更Threemilestone Industrial Estate, Threemilestone, TR4 9LD Truro, Cornwall, GB
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Had a really positive experience buying our brand new Volvo. Decided to part exchange our previous vehicle which we received a much better price than elsewhere. Customer service was spot on, didn’t f... もっと見る
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We have purchased a XC40 from Vertu Truro. The service we received from Chris was exceptional. He took the time to source the vehicle, provide a comprehensive overview of the features and patiently an... もっと見る
企業が回答しました
We’ve recently bought a Volvo XC40 from Vertu Truro, We would like to Thank Alex Anderson for helping us choose the right car, listening to what we wanted, Excellent Service, Thank You 😊
企業が回答しました
企業情報
Vertu Motors - Volvo Truro について
当該企業による記述
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
連絡先
Threemilestone Industrial Estate, Threemilestone, TR4 9LD, Truro, Cornwall, 英国
- 0330 012 2374
4.9
優良
98件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 96％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I would recommend Vertu Volvo Truro to…
I would recommend Vertu Volvo Truro to friends and family because Chris made the whole buying experience a pleasure. Purchased from Scotland and sight unseen, wouldn't hesitate to buy from this dealer again in the future.
2026年1月16日
自発的なレビュー
Vertu Motors - Volvo Truro からの回答
Good afternoon Lewis,
Thank you for your fantastic review. It’s wonderful to hear that Chris made the whole buying experience such a pleasure for you — especially when purchasing all the way from Scotland and without seeing the vehicle in person.
Knowing you’d feel confident buying from us again in the future truly means a lot.
If there’s anything more you need or if we can support you in any way, I’m always here to help.
Kind regards,
Dean
Volvo car
Was very please from the first time going to to the shop room ) customer service was very polite) putting me to the salesman for me to enquiry about the Volvo we was interested buying ) Charlie was very helpful start to finish was very impressed with his approach
2026年1月31日
自発的なレビュー
Vertu Motors - Volvo Truro からの回答
Thank you for your fantastic review. We’re delighted to hear you were pleased from your very first visit and that our team made you feel welcome. It’s great to know Charlie provided such helpful and attentive service throughout your Volvo purchase. We truly appreciate your kind words.
Kind regards, Keith
Very friendly and helpful
Very friendly and helpful. Easy and painless from start to finish
2026年1月24日
自発的なレビュー
Vertu Motors - Volvo Truro からの回答
Good morning Emma,
Thank you for your review. We’re delighted to hear that you found the experience friendly, helpful, and straightforward from start to finish.
We really appreciate you taking the time to share your feedback.
Kind regards,
Dean
Not bought a Volvo before
Not bought a Volvo before. Wasn't sure before I arrived if they would have the right car for the right price for me but the excellent welcome, information, service etc from the sales person (Chris) really made such a difference. I now proudly own a Volvo.
2026年2月4日
自発的なレビュー
Vertu Motors - Volvo Truro からの回答
Thank you for sharing this great feedback. We’re delighted to hear that Chris made such a positive difference to your experience. His welcome, information, and service clearly helped you find the right Volvo with confidence. Congratulations on your new car — we’re thrilled you’re now a proud Volvo owner!
Kind regards,
Keith
Superb - 5 ⭐
From the moment you go into Vertu Volvo they are very helpful and knowledgeable and actively listen to you to better understand the requirements that you consider important. I was impressed that that the managers on both occasions ensured that they introduced themselves. Chris Malton was absolutely fantastic and had excellent knowledge, understood my needs and had plenty of time to fully explain everything. Would fully recommend!
2026年2月4日
自発的なレビュー
Vertu Motors - Volvo Truro からの回答
Good afternoon, Frances,
Thank you for taking the time to leave such a fantastic review. I’m really pleased to hear how helpful, knowledgeable, and attentive the Vertu Volvo team were from the moment you arrived. It’s great to know the managers took the time to introduce themselves on both occasions — those small touches really help create a welcoming experience.
I’m delighted that Chris Malton made such a strong impression. His excellent knowledge, understanding of your needs, and the time he took to explain everything clearly clearly contributed to a standout experience for you. I’ll be sure to pass on your kind words — they’ll mean a lot to him and the team at Volvo Truro.
Thank you again for the recommendation.
Kind regards,
Dean
Vertu Motors - Volvo Truro からの回答
Good morning, Annie.
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle
Excellent service
We received excellent service from the sales team. From the moment we walked into the showroom with a raft of questions (which were all answered with in depth knowledge) to handing over the keys to our new Volvo we couldn't fault the team at Volvo Truro.
2026年1月29日
自発的なレビュー
Vertu Motors - Volvo Truro からの回答
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Chloe
The salesman Joe was excellent…
The salesman Joe was excellent throughout the whole process of buying the EX40. Provided clear information about the finance options as well as vehicle specifications. Kept me informed throughout the build and delivery time and was helpful in providing the earliest delivery date. No request was too small. 10 out of 10.
2026年1月30日
自発的なレビュー
Vertu Motors - Volvo Truro からの回答
Thank you so much for your kind words! We are so happy to hear that Joe was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe
Our experience was made enjoyable by…
Our experience was made enjoyable by the friendly knowledge staff throughout the process of purchasing our Volvo
2026年1月22日
自発的なレビュー
Vertu Motors - Volvo Truro からの回答
Good afternoon Chris. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
Excellent customer service
Chris Chapman has been very respectful and utterly professional throughout the process of selecting a vehicle through to the picking up of our XC40. We love the car and look forward to dealing with Chris and the dealership going forward.
2026年1月7日
自発的なレビュー
Vertu Motors - Volvo Truro からの回答
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
We had a great experience at Vertu…
We had a great experience at Vertu Truro, Joe was very welcoming and we didn’t feel pushed like you do in some dealerships, Joe kept us informed and was very knowledgeable which helped make the process even easier, even allowing us to have an extended test drive with our 2 children and car seats in the back. Thanks again Joe and Charlie who helped with the handover.
2025年12月24日
自発的なレビュー
Vertu Motors - Volvo Truro からの回答
Thank you so much for your kind words! We are so happy to hear that Joe was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Keith
Exceptional service
I bought a Volvo for the first time about a year ago, and honestly I’m blown away by the fabulous service at the Truro branch. My father died yesterday and I needed to make a long journey, having a slow puncture I popped into Vertu who put it straight into the service centre and gave it a once over to ensure it was safe to drive. It needed new brake pads, a new tyre and one puncture repair, all done within an hour. I am so grateful to them for doing that, and this is not my first positive experience with the service team. I have also used the Volvo recovery service which is second to none. I think I’ve become a lifetime convert to Volvo.
Thanks Team Vertu, it’s great to have a dealer and brand you can trust.
2025年12月8日
自発的なレビュー
Vertu Motors - Volvo Truro からの回答
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Exceptional service as usual from Truro Volvo
Joesph Venn in the sales department knew exactly what I was looking for when replacing my XC90, with discussions between Simon Spong in servicing they came up with the perfect match for me with the XC40 model. Joe has been particularly helpful making the switch, smooth and not stressful, he couldn’t have been more efficient and friendly.
2025年11月29日
自発的なレビュー
Vertu Motors - Volvo Truro からの回答
Thank you so much for your kind words! We are so happy to hear that Joesph was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
I recently bought a Volvo and had a…
I recently bought a Volvo and had a brilliant experience from start to finish. The staff were incredibly friendly, welcoming, and very knowledgeable about the cars. They took the time to answer all my questions and made the whole process smooth and stress-free. The service was excellent throughout, and I left feeling confident and happy with my purchase.
2025年11月20日
自発的なレビュー
Vertu Motors - Volvo Truro からの回答
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina
Ss soon as we walked into the show room…
As soon as we walked into the show room the sales man introduced himself. And asked if he could help . His name was Chris. Great service.
2025年11月15日
自発的なレビュー
Vertu Motors - Volvo Truro からの回答
Thank you so much for your kind words! We are so happy to hear that Chris was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
Vertu Motors - Volvo Truro からの回答
Good afternoon Brendan. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
Excellent friendly service from start…
Excellent friendly service from start to finish even sorted private plate many thanks
2025年11月25日
自発的なレビュー
Vertu Motors - Volvo Truro からの回答
Good afternoon Richard. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
Very professional from start to finish
2025年11月18日
自発的なレビュー
Vertu Motors - Volvo Truro からの回答
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Truro Vertu Volvo
Chris molten was very polite and professional and explained every stage of the buying process with Vertu.
The dealership was smart and well laid out and reassured us that we had the right dealer ship for our purchase.
Thank you Vertu Truro, Cornwall.
The follow up telephone call 48 hours after we picked up our vehicle to see how it was performing confirms we had chosen both car and dealership with piece of mind.
2025年11月13日
自発的なレビュー
Vertu Motors - Volvo Truro からの回答
Good morning George. Thank you so much for your kind words! We are so happy to hear that Chris was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Whole experience.
From the moment we entered the showroom we were greeted by the team with respect and curtesy. The team member Joseph Venn we delt with was extremely knowledgeable about the vehicles. Joseph answered all our questions and queries. Joseph never at any point put pressure on us to purchase. He gave us his contact number for any future queries, which we used. We went away and called a couple of times. He never made us feel as if we were wasting his time. Overall an stress free and pleasant experience.
2025年10月21日
自発的なレビュー
Vertu Motors - Volvo Truro からの回答
Good afternoon. Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Joseph and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks. Dean
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