Vertu Motors - Volvo Truro レビュー 

98
TrustScore 5段階評価の5

4.9

Threemilestone Industrial Estate, Threemilestone, TR4 9LD Truro, Cornwall, GB


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5つ星のうち5の評価

When we changed our car, it felt like a personal service, tailored to our needs and Chris, Alex and the whole team were approachable, helpful and attentive without out being pushy at all. The proces... もっと見る

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5つ星のうち5の評価

Had a really positive experience buying our brand new Volvo. Decided to part exchange our previous vehicle which we received a much better price than elsewhere. Customer service was spot on, didn’t f... もっと見る

企業が回答しました

5つ星のうち5の評価

We have purchased a XC40 from Vertu Truro. The service we received from Chris was exceptional. He took the time to source the vehicle, provide a comprehensive overview of the features and patiently an... もっと見る

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5つ星のうち5の評価

We’ve recently bought a Volvo XC40 from Vertu Truro, We would like to Thank Alex Anderson for helping us choose the right car, listening to what we wanted, Excellent Service, Thank You 😊

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企業情報

  1. カーディーラー
  2. 自動車部品店
  3. 自動車修理・整備店
  4. 自動車販売店
  5. 中古車ディーラー

Vertu Motors - Volvo Truro について

当該企業による記述

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

連絡先

  • Threemilestone Industrial Estate, Threemilestone, TR4 9LD, Truro, Cornwall, 英国

  • 0330 012 2374

4.9

優良

TrustScore 5段階評価の5

98件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 96%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(98)

過去12か月のレビュー数: 13,323

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5つ星のうち5の評価

Excellent customer service from…

Excellent customer service from beginning to end

2025年10月24日
自発的なレビュー
Vertu Motors  - Volvo Truro ロゴ

Vertu Motors - Volvo Truro からの回答

Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.

5つ星のうち5の評価

Great service

Great service, friendly staff and very professional. Pleasure to do business with. Highly recommended.

2025年10月25日
自発的なレビュー
Vertu Motors  - Volvo Truro ロゴ

Vertu Motors - Volvo Truro からの回答

Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.

5つ星のうち5の評価

Outstanding customer service

We visited the Volvo garage in Truro to look at a car we had seen advertised, Joe showed us the vehicle, he was very engaging and informative without being at all pushy. We have not had a Volvo before but Joe answered all our questions, and nothing was too much trouble for him. We visited the site 3 times and met the sales manager and also Ben the business manager plus various reception staff, everyone was very welcoming and helpful.
We have no hesitation in giving Joe 10 out of 10 for making this the best car purchase experience we’ve ever had!

2025年10月24日
自発的なレビュー
Vertu Motors  - Volvo Truro ロゴ

Vertu Motors - Volvo Truro からの回答

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza

5つ星のうち5の評価

AAA++++ service

I purchased my XC60 from Chris and Ben and I must say it has been the easiest purchase of a car I’ve ever had.
Both super helpful and knowledgeable with no hold up with the process
I live 300miles away and will be buying my next Volvo from them both.

2025年10月23日
自発的なレビュー
Vertu Motors  - Volvo Truro ロゴ

Vertu Motors - Volvo Truro からの回答

Good morning Peter. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Chris, Ben and the team. We hope to see you again soon. Happy motoring, Kerry

5つ星のうち5の評価

Great service from Vertu

Bought a new car from Vertumotors and from start to finish they were very helpful and informative. The purchase was explained clearly and concisely. The staff were friendly and efficient. Would recommend highly.

2025年10月22日
自発的なレビュー
Vertu Motors  - Volvo Truro ロゴ

Vertu Motors - Volvo Truro からの回答

Good afternoon Mike. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean

5つ星のうち5の評価

Brilliant

We have never dealt with Volvo/Vertu Motors, but I have to say that the experience was wonderful. Christopher Malton was lovely all the way through our purchase and nothing was too much trouble. We will be returning customers when it is time to replace our car. Thank you very much for being so patient and understanding.

2025年10月21日
自発的なレビュー
Vertu Motors  - Volvo Truro ロゴ

Vertu Motors - Volvo Truro からの回答

Good afternoon Angela. Thank you so much for your kind words! We are so happy to hear that Christopher was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

5つ星のうち5の評価

Excellent service

Joseph was great the whole way through, attentive and incredibly helpful. Ben and team were also on hand to help if and when needed. The car was immaculate on collection.

2025年10月16日
自発的なレビュー
Vertu Motors  - Volvo Truro ロゴ

Vertu Motors - Volvo Truro からの回答

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

5つ星のうち5の評価

Purchase of Volvo XC60

Chris helped us with the purchase of our used Volvo. He was very knowledgeable about the car and made the whole process including part exchanging our old car a very smooth and stress free experience.

2025年9月22日
自発的なレビュー
Vertu Motors  - Volvo Truro ロゴ

Vertu Motors - Volvo Truro からの回答

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

5つ星のうち5の評価

I never envisaged buying a brand new…

I never envisaged buying a brand new car at any time in my life, until I went to Vertu Landrover. With the service & friendliness of Vertu Motors Scorrier, it was so easy, so i did. Everyone at Vertu is so nice especially Nathan Fitzgerald, who I always go straight to when buying my last 3 cars. I had no intention of changing my previous Range Rover but Nathan asked me to come up and have a chat & a coffee, because Vertu were doing unbelieveable deals at this moment in time & he wanted to tell me about them. I did, and now I have a beautiful brand new Range Rover which Im over the moon with. I woudnt have done this without Nathan. Everyone should just go for a viewing and (and a coffee) & just see what Vertu Land Rover have to offer. Top Company to deal with.

2025年9月23日
自発的なレビュー
Vertu Motors  - Volvo Truro ロゴ

Vertu Motors - Volvo Truro からの回答

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

5つ星のうち5の評価

Purchasing of a used Volvo Selekt…

Purchasing of a used Volvo Selekt through Veru Volvo Truro was very professional and a smooth operation throughout the various processes. Thank you Charlie Roberts for your excellent customer service.

2025年9月18日
自発的なレビュー
Vertu Motors  - Volvo Truro ロゴ

Vertu Motors - Volvo Truro からの回答

Thank you so much for your kind words! We are so happy to hear that Charlie was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Keith

5つ星のうち5の評価

The Vertu team in Truro were as always…

The Vertu team in Truro were as always brilliant very helpful and understanding the whole experience was delightful. Thank you once again to the team.

2025年9月17日
自発的なレビュー
Vertu Motors  - Volvo Truro ロゴ

Vertu Motors - Volvo Truro からの回答

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith

5つ星のうち5の評価

Thank you Volvo Truro

Having recently taken delivery of a new XC30 the handover process was very thorough and thanks to Charlie all our concerns were dealt with. He was very professional and extremely helpful in all matters. We have always experienced exceptional service from Volvo

2025年9月16日
自発的なレビュー
Vertu Motors  - Volvo Truro ロゴ

Vertu Motors - Volvo Truro からの回答

Hi Sally, Thank you so much for your kind words! We are so happy to hear that Charlie was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Keith

5つ星のうち5の評価

Great customer experience...

A great service from Charlie at Volvo Truro. Charlie was really helpful and took the time to answer all our questions about our new car making the whole experience a pleasure. Would not hesitate to recommend the Truro showroom if you are looking to purchase your next car.

2025年9月10日
自発的なレビュー
Vertu Motors  - Volvo Truro ロゴ

Vertu Motors - Volvo Truro からの回答

Thank you so much for your kind words! We are so happy to hear that Charlie was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.

5つ星のうち5の評価

Chris was super helpful and…

Chris was super helpful and knowlegeable. Everything went very smoothly and the whole team in Volvo Truro seemed genuinely interested, courteous and professional.

2025年9月4日
自発的なレビュー
Vertu Motors  - Volvo Truro ロゴ

Vertu Motors - Volvo Truro からの回答

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza

5つ星のうち5の評価

Excellent welcome on first visit

Excellent welcome on first visit, not over powering. The salesman was able to provide a thorough understanding of the car we were interested in and the options available to purchase.

2025年6月20日
自発的なレビュー
Vertu Motors  - Volvo Truro ロゴ

Vertu Motors - Volvo Truro からの回答

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

5つ星のうち5の評価

Chris and the team were informed and…

Chris and the team were informed and attentive, a pleasure to deal with.

2025年9月1日
自発的なレビュー
Vertu Motors  - Volvo Truro ロゴ

Vertu Motors - Volvo Truro からの回答

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

5つ星のうち5の評価

Great Service, Great Team

The team at Virtu Volvo Truro were brilliant from first engagement through to final car handover.
Every question was answered and all out requirements were fully met.
The team are friendly approachable and above all professional from top to bottom

2025年8月28日
自発的なレビュー
Vertu Motors  - Volvo Truro ロゴ

Vertu Motors - Volvo Truro からの回答

Good afternoon Andy. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean

5つ星のうち5の評価

Friendly, and relaxed atmosphere.

I have been using Volvo Truro since 2007. Throughout this time I have all ways encountered a warm and friendly team. In fact they seem more like an extended family. I have never felt that I am being pressured into doing something or accepting anything from them. Today I picked up another used car from them. The experience was amazing. Charlie was patient, knowledgeable and easy to do business with. He kept to his word and the car was presented ready for collection without any fuss. A huge thank you the unseen team who valeted and prepped the car.

Charlie you are a star and I hope to see you again with the rest of tge team soon. Thank you.

2025年8月22日
自発的なレビュー
Vertu Motors  - Volvo Truro ロゴ

Vertu Motors - Volvo Truro からの回答

Good afternoon Francis. Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Charlie and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks. Dean

5つ星のうち5の評価

Routine Service

I arrived at the appointment for a routine car service. I was met by the receptionist who introduced me to my personal service representative who checked my requirements and sought an additional issue that needed attention.
I elected to remain at the garage and was provided with complimentary refreshments and use of Wi-Fi.
Updates on progress along with a service check video of my car was provided.
The work was completed as expected with a complimentary wash and interior vacuuming.
Pleasant and helpful staff who responded happily to my requests.

2025年7月23日
自発的なレビュー
Vertu Motors  - Volvo Truro ロゴ

Vertu Motors - Volvo Truro からの回答

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

5つ星のうち5の評価

Cant fault anything

Cant fault anything.

Elliot and Kathryn are brillant very knowledgeable and gets things sorted, unlike other dealerships I've been to in the past.

Highly recommended felt welcome and got told to always pop in if pasting anytime :) you dont get that anywhere!

2025年5月30日
自発的なレビュー
Vertu Motors  - Volvo Truro ロゴ

Vertu Motors - Volvo Truro からの回答

Good afternoon, Steve. Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle

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