The canopy does not include the pipe extension (the thing that connects the range hood to the ceiling), which you can extend to different heights as needed. The canopy also had scratches. I made an of... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
ok product I just ddindt have time for such a detailed construction - flat pack on steroids... good once its up but major headache and time waster putting it togther
企業が回答しました
Aviary with Extension Silver 416x203x216cm - Felt like one million pieces to put this aviary together. So many different tubes, panels, joiners, screws, nuts, and bolts. Beware that the joiners are on... もっと見る
企業が回答しました
I ordered a raw pine l-shaped shelf bed frame and I’m super happy with it. It came with the tools needed though was a bit rough putting together without a power tool, but totally worth it. Update and... もっと見る
企業が回答しました
企業情報
さまざまな外部ソースから提供された情報
vidaXL is an international online retailer where you can find whatever you need for your home, garden, garage and do-it-yourself projects. Our concept is based on offering a wide range of products that enable people to “live it up for less”. By using simple cost-cutting solutions that do not negatively affect the quality of the products, we are able to make our products accessible for as many people as possible. All processes from product development and purchasing, marketing & sales, logistics and customer services are in our hands. In that way we keep full control over our products’ functionality, quality and costs.
連絡先
Cherry Avenue 901, 94066, San Bruno, オランダ
- vidaxl.com.au
2.9
まあまあ
2386件のレビュー
最近のレビュー依頼の記録はありません
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ネガティブなレビューの 98％に回答しています
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Functional but not worthy of praise
Previously purchased a cheaper model off eBay and was bitterly disappointed to the point that I gave up and threw it out… $600 down the drain. The wire gauges and sizes didn’t even match with the extension kit! Bought this higher end model hoping for a better outcome and was still disappointed. The framework had nicks and bends, the wire panels were warped and had been cut terribly to the point they wouldn’t fit when assembled. The bolts were all shoved in 1 bag and the instructions stipulated there were 3 different bolt lengths. The number provided was less than the instructions inferred there would be. Even the designation of parts was ambiguous and if a sticker was missing —good luck figuring out where it went. Parts should have been clearly indicated in terms of which direction they faced, and which end they connected to. There were no detail insets to provide a clearer picture for specific joins/parts. There were very subtle differences in measurements for the door panel ends and it was quite easy to stuff it up. What made it worse was the order in which they should be assembled in as well. Not a great user experience in assembling. If there were competitors with a similar product I would have selected them but unfortunately there was no alternative.
2026年2月14日
自発的なレビュー
vidaXL からの回答
Dear J C,
Thank you for taking the time to share your detailed feedback. I’m very sorry to hear about the difficulties you’ve experienced with the assembly of your product, and I completely understand how frustrating and disappointing this situation must have been for you, especially given your previous experience. We truly value your time and effort in trying to assemble the product, and I want to assure you that we are committed to assisting you.
I have made several attempts to reach you but have not been successful in getting through. If you still require assistance or have any questions, please do not hesitate to email us at feedback@vidaXL.com.au. We are here to help and will prioritize your request as soon as we hear from you.
Kind regards,
Catalin - vidaXL
Love the screen.
Love the screen.
I was unable to assemble the screen myself, so I enlisted help. Very happy with outcome
2026年2月6日
自発的なレビュー
vidaXL からの回答
Dear Customer,
Thank you for your positive feedback. We are glad to hear that you love the screen and that the final result met your expectations. Your satisfaction is very important to us.
Kind regards,
Elyn
VidaXL
Kitchen floor cabinet.
Arrived in a decent time. No problems assembling it, easy instructions. Pleased for the price paid.
2026年2月2日
自発的なレビュー
vidaXL からの回答
Dear Customer,
Thank you for your positive feedback. We are happy to hear that your kitchen floor cabinet arrived on time, was easy to assemble, and met your expectations for the price.
Kind regards,
Elyn
VidaXL
vidaXL からの回答
Dear Customer,
Thank you for your kind feedback. We are delighted to hear that you are very pleased with the overall experience and satisfied with the item and the service. Your satisfaction means a lot to us.
Kind regards,
Eula
VidaXL
A lovely addition to my home -
A lovely addition to my home -
a contemporary & quality look
reasonable price
multi-purpose piece
timely delivery
2026年2月13日
自発的なレビュー
vidaXL からの回答
Dear Customer,
Thank you for sharing your positive experience. We are pleased to hear that the item is a lovely addition to your home and that you appreciate its contemporary look, quality, value, and timely delivery. Your satisfaction means a lot to us.
Kind regards,
Eula
VidaXL
Horrible red vinyl product
Horrible red vinyl product. Was told it would not leave residue once removed and it did. Extremely residue was left on removal. I would like a refund.
2026年2月12日
自発的なレビュー
vidaXL からの回答
Dear Nikhil & Radhika,
We are very sorry to hear about your experience and regret that the product did not meet your expectations.
However, as previously advised, the vinyl was used for a purpose other than that specified on our website and not in accordance with the provided instructions.
That said, we are glad we were able to assist you with your inquiry. Should you require any further assistance in the future, please feel free to contact us at feedback@vidaXL.com.au.
Kind regards,
Catalin/ vidaXL
vidaXL からの回答
Dear Customer,
Thank you for your positive feedback. We are pleased to hear that the process went seamlessly.
Kind regards,
Eula
VidaXL
vidaXL からの回答
Dear Customer,
Thank you for your positive feedback. We are glad to hear that the item is easy to lift and suits your balcony needs.
Kind regards,
Eula
VidaXL
Beautiful Barn Door
The finished product has left both my husband and I delighted with the end product. It looks fantastic and is a real talking point. However assembling the product with the supplied 150 screws (No instructions just a photo to go by, this was a little frustrating to say the least.) I have a really Handy Husband who has done a wonderful job assembling your product. You have a Quality Product which we would recommend to anyone. But please provide instructions for future sales.
2026年2月4日
自発的なレビュー
vidaXL からの回答
Dear Customer,
Thank you for sharing your experience. We are delighted to hear that you are happy with the final result and that the barn door looks fantastic. We also take note of your comments regarding the assembly and the lack of instructions, and we remain at your disposal to help. Please feel free to contact us at feedback@vidaxl.au.
Kind regards,
Eula
VidaXL
vidaXL からの回答
Dear Customer,
Thank you for your positive review. We are glad to hear that the delivery was quick, the product met your expectations, and everything was easy. Your feedback is highly appreciated.
Kind regards,
Eula
VidaXL
Pull out wire drawers fitted perfectly
Pull out wire drawers fitted perfectly. Very happy with our purchase.
2026年2月6日
自発的なレビュー
vidaXL からの回答
Dear Customer,
Thank you for your positive feedback. We are delighted to hear that the pull-out wire drawers fitted perfectly and that you are very happy with your purchase. Your satisfaction means a lot to us.
Kind regards,
Eula
VidaXL
Console table top was in two halves
Service was fairly prompt, communication good, however what I didn’t expect was for the wood on the top of the Console table I ordered to be in two halves, very disappointing this was not in the description
However, I would like to thank Cataline for her quick response to my review, as much as I was disappointed in the product, she was keen to make amends, they gave me a partial refund, their customer service is excellent so thanks guys I really really appreciated your help.
2026年1月12日
自発的なレビュー
vidaXL からの回答
Dear Denny,
I’m very sorry to hear about your experience with the console table. I completely understand your disappointment regarding the tabletop being in two halves, especially as this was not mentioned in the product description. Please accept our apologies for any inconvenience this has caused.
I am glad to have been of assistance. If you require any support in the future, please do not hesitate to email us at feedback@vidaXL.com.au - we're always happy to help!
Kind regards,
Catalin/ vidaXL
Steps taken to improve manufacturing issues.
I had some issues with the shed I bought. Catalin reviewed my feedback and photos and gave me a decent partial refund. More importantly Catalin will take my feedback to QA to improve the product so future buyers have a better experience.
2026年1月30日
自発的なレビュー
vidaXL からの回答
Dear Customer,
Thank you for taking the time to share your experience. We’re glad to hear that Catalin was able to review your case thoroughly and provide a suitable solution. We especially appreciate your feedback being shared with our QA team—this is invaluable in helping us improve our products and ensure a better experience for future customers.
Kind regards,
Eula
VidaXL
Did not receive what i placed my order for on the 24/12/20255
Have not received my order No 0661004375330 as of 04/01/2026
2026年1月1日
自発的なレビュー
vidaXL からの回答
Dear Peter,
We sincerely apologize for the delay in delivery. However, we are pleased that we were able to reach you by phone and confirm that the item was delivered today and that everything is as expected.
If you ever require assistance in the future, please email us at feedback@vidaXL.com.au.
Kind regards,
Catalin/ vidaXL
Product unsuitable for purpose.
I discovered on receiving the delivery of the Oxford bench seat cushion it cannot be sponged, washed, dry cleaned, ironed etc; etc; etc; which makes it unsuitable for outdoor use.
The label with the instructions is sewn on the front side of the bench cushion in full view whereas the ties to secure to the bench are on the back of the cushion where the label should be.
I will be returning this product to the store where it was purchased.
2026年2月4日
自発的なレビュー
vidaXL からの回答
Dear Joy,
Thank you for your feedback. We apologize for any inconvenience you may have experienced with the item.
Please note that the order was placed with Harvey Norman, and the experience you described relates to them as the seller. All relevant seller information can be found on your invoice.
We kindly ask that you contact Harvey Norman directly so they can assist you further in resolving this matter.
Thank you for your understanding.
Kind regards,
Catalin/ vidaXL
Needs instructions and parts
Great product, however there wasn’t any instructions or components to secure the cover.
2026年1月31日
自発的なレビュー
vidaXL からの回答
Dear Hannah,
Thank you for your kind feedback—we’re glad to hear that you’re happy with the product.
I have made several attempts to reach you but have not been successful in getting through. If you still require assistance or have any questions, please do not hesitate to email us at feedback@vidaXL.com.au. We are here to help and will prioritize your request as soon as we hear from you.
Kind regards,
Catalin/ vidaXL
Not great quality
Not great quality. They are raised garden beds as their is no bottoms to hold a pot or soil . Assembly is time consuming. Needs a better description.
2026年1月9日
自発的なレビュー
vidaXL からの回答
Dear Michael,
Thank you for sharing your feedback. I am sorry to hear that the product did not meet your expectations in terms of quality and design, and that the assembly process proved to be time-consuming. I understand how disappointing this can be, especially when the product description did not fully reflect your experience.
I have made several attempts to reach you but have not been successful in getting through. If you still require assistance or have any questions, please do not hesitate to email us at feedback@vidaXL.com.au. We are here to help and will prioritize your request as soon as we hear from you.
Kind regards,
Catalin/ vidaXL
The product is rediculously complex to…
The product is rediculously complex to put together. It’s could look amazing! Honestly it is probably 20 plus hours and very fiddly. It’s more a marriage project in commitment and trust than a metal planter box. It’s a great product but for us was entirely time consuming. Should come with a warning that it has a hundred tiny screw and a need to bend metal in an exact way. Kinda a metafor for life this product. Seems easy. Looks gorgeous but a sh@t ton of work!!! It went in the bin after 8 hours of screwing little bolts. Got a pot, more expensive than I wanted to spend but taking into account the time way cheaper.
As an update I have been contacted by VidaXL who very very kind and accepting the product was as complex as a Russian tax return! An offer of a refund was made which I declined mainly because the product was what is was. None the less they agreed to give customers a heads up of the complexity
2026年1月31日
自発的なレビュー
vidaXL からの回答
Hi,
I am very sorry to hear about the difficulties you experienced with assembling the product. I completely understand your frustration, and I truly appreciate the time and effort you invested in attempting to put it together.
I am glad to have been of assistance. If you require any support in the future, please do not hesitate to email us at feedback@vidaXL.com.au.
Kind regards,
Catalin/ vidaXL
Purchasing an outdoor setting on line…
Purchasing an outdoor setting on line was much easier than i thought, delivery was promt, only took a few days. Tracking was informative.the 2 boxes arrived in good order..there was a bit of a mix up with one of the pieces..but it was rectified straight away, vida XL was very easy to deal with. The lady I spoke to was very nice..very happy!
2026年1月25日
自発的なレビュー
vidaXL からの回答
Dear Cheryl,
Thank you so much for taking the time to share your experience. We are delighted to hear that your online purchase was straightforward, the delivery was prompt, and that any issues were resolved quickly.
It’s wonderful to know that our team was helpful and made the process easy for you.
We truly appreciate your support and look forward to assisting you with any future purchases.
Kind regards,
Catalin/ vidaXL
hard to make
it still isn’t fully made after 20 hours of labour , scant instructions and need to self drill , had to get extra materials to secure wire
2026年1月17日
自発的なレビュー
vidaXL からの回答
Dear Ginny,
I’m very sorry to hear about the difficulties you’ve experienced with assembling the product. I completely understand how frustrating this must be, especially after investing so many hours and needing extra materials.
I am glad to have been of assistance. If you require any support in the future, please do not hesitate to email us at feedback@vidaXL.com.au.
Kind regards,
Catalin/ vidaXL
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