The canopy does not include the pipe extension (the thing that connects the range hood to the ceiling), which you can extend to different heights as needed. The canopy also had scratches. I made an of... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
ok product I just ddindt have time for such a detailed construction - flat pack on steroids... good once its up but major headache and time waster putting it togther
企業が回答しました
Aviary with Extension Silver 416x203x216cm - Felt like one million pieces to put this aviary together. So many different tubes, panels, joiners, screws, nuts, and bolts. Beware that the joiners are on... もっと見る
企業が回答しました
I ordered a raw pine l-shaped shelf bed frame and I’m super happy with it. It came with the tools needed though was a bit rough putting together without a power tool, but totally worth it. Update and... もっと見る
企業が回答しました
企業情報
さまざまな外部ソースから提供された情報
vidaXL is an international online retailer where you can find whatever you need for your home, garden, garage and do-it-yourself projects. Our concept is based on offering a wide range of products that enable people to “live it up for less”. By using simple cost-cutting solutions that do not negatively affect the quality of the products, we are able to make our products accessible for as many people as possible. All processes from product development and purchasing, marketing & sales, logistics and customer services are in our hands. In that way we keep full control over our products’ functionality, quality and costs.
連絡先
Cherry Avenue 901, 94066, San Bruno, オランダ
- vidaxl.com.au
2.9
まあまあ
2386件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 98％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
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Exceptional customer service
I had ordered some galvanised fencing which didn't arrive for quite a while however Catalin gave the best online customer service I've ever received. She was straight onto things and my items arrived very soon after. A small refund was offered which was gratefully accepted. If only every company offered the service I received from Catalin and Vidal XL.
2026年1月15日
自発的なレビュー
vidaXL からの回答
Dear Jane,
Thank you so much for your kind words! I’m thrilled to hear that you were happy with the service I provided. It was a pleasure assisting you, and I truly appreciate your feedback.
We look forward to serving you again in the future!
Kind regards,
Catalin/ vidaXL
Awesome delivery time.
2026年1月16日
自発的なレビュー
vidaXL からの回答
Dear Di,
Thank you for your feedback! We’re thrilled to hear you’re happy with the fast delivery. We appreciate your support and look forward to serving you again!
Kind regards,
Catalin/ vidaXL
Quality product delivered efficiently.
Clear information on website. User friendly purchasing process. Quick delivery. Quality product.
2026年1月16日
自発的なレビュー
vidaXL からの回答
Dear Christine,
Thank you very much for your positive feedback. We’re pleased to hear that you were satisfied with the product quality, the clarity of the information on our website, and the efficiency of the delivery process.
We truly appreciate you taking the time to share your experience and look forward to serving you again in the future.
Kind regards,
Catalin/ vidaXL
Prompt and efficient service
Prompt and efficient service. Great product. Positive experience all around.
2026年1月16日
自発的なレビュー
vidaXL からの回答
Dear Markus,
Thank you very much for your kind feedback. We’re delighted to hear that you were satisfied with the service and the product, and that your overall experience was a positive one. Your support is greatly appreciated.
Kind regards,
Catalin/ vidaXL
Product quality is great
Product quality is great.
Instructions easy to read.
Shipping claimed to be 1 business day. It was over a week.
*Edit* Dispatch is within one business day.
My misunderstanding.
Communication and willingness to assist any issues is fabulous.
2026年1月2日
自発的なレビュー
vidaXL からの回答
Dear Sally,
Thank you for your feedback. We’re pleased to hear that you are happy with the product quality and found the instructions easy to follow.
However, as there was a slight delay with the delivery, I have reached out privately to assist further.
Kind regards,
Catalin/ vidaXL
Good cabinets
Good cabinets, very quick delivery but unfortunately the unit had a couple of dents in the door
2026年1月21日
自発的なレビュー
vidaXL からの回答
Dear Lisa,
Thank you very much for taking the time to share your feedback with us.
We are glad to hear that you are satisfied with the quality of the cabinets and that the delivery was completed quickly. That said, I am truly sorry to learn that the unit arrived with dents on the door. Please accept our apologies for this inconvenience, as the product should of course arrive in perfect condition.
I am glad to have been of assistance. If you require any support in the future, please do not hesitate to email us at feedback@vidaXL.com.au.
Kind regards,
Catalin/ vidaXL
Two significant problems with small raised garden beds
Transport and delivery are excellent and fast.
However I am critical of two of the three products I received.
I ordered a large raised garden bed (50x31.5x27 inch) which was well-produced and easily assembled.
Since then I have ordered two smaller raised beds (80x80x68cm) and these suffer from two significant problems.
First, they appear to be haphazardly coated on the outside with a plastic film, which is both frayed and likely to degrade into the environment. Why this coating is there is unclear.
Second, the corners of the sheets are almost always haphazardly bent inwards, making assembly difficult and causing greater risk of harm to the user.
2026年1月16日
自発的なレビュー
vidaXL からの回答
Dear Peter,
Thank you very much for taking the time to share your detailed feedback with us, and for your continued trust in our products. This truly means a great deal to us.
I am also pleased to hear that the transport and delivery process met your expectations, and that you were satisfied with the quality and assembly of the larger raised garden bed.
As we have not heard back from you for some time, we assume that assistance is no longer required.
However, should you still need any help, please do not hesitate to contact us by email at feedback@vidaXL.com.au at your convenience.
Kind regards,
Catalin/ vidaXL
Postage was exceptionally quick
Postage was exceptionally quick, easy to order.
The item did arrive without any obvious damage to the package but when opened, a few of the panels were bent. Nothing that a pair of pliers couldn't straighten but was annoying the paint flakes where bent back into shape.
2026年1月8日
自発的なレビュー
vidaXL からの回答
Dear Chris,
Thank you for your kind feedback. I’m glad to hear that you are overall satisfied with your order and that the delivery process went smoothly.
As we have not yet received a response to our request for your order number, we are currently unable to review the matter. Please feel free to email us at feedback@vidaXL.com.au should you still require assistance.
Kind regards,
Catalin/ vidaXL
Bought a 5mtr vertical retractable blind
Bought a 5mtr vertical retractable blind. All steel work was light and fixed together with tiny screws. When assembled and installed the blind works quite well in shielding wind but when retracted the material doesnt retract evenly and needs a second set of hands to hold the top of the material as it retracts as it tends to bunch up downwards.
2026年1月14日
自発的なレビュー
vidaXL からの回答
Dear Mark,
Thank you for taking the time to share your feedback. While we are pleased to hear that the blind performs well in terms of wind shielding, we are sorry to learn that the retraction mechanism is not functioning as expected and that the material does not retract evenly.
Since we did not receive a response to our request for additional information and were unable to locate your order, I’m unfortunately unable to assist further at this stage. Should you still require help, please email us at feedback@vidaXL.com.au — we’ll be happy to assist you.
Kind regards,
Catalin/ vidaXL
Great size but not sturdy enough
The sofa bed is a great size but for the cost I expected something a little more sturdy
2026年1月20日
自発的なレビュー
vidaXL からの回答
Dear Melissa,
Thank you for your kind feedback. While we’re pleased to hear the sofa bed is a great size, we understand your concerns regarding its sturdiness.
As we have not yet received a response to our request for your order number, we are currently unable to review the matter. Please feel free to email us at feedback@vidaXL.com.au should you require assistance.
Kind regards,
Catalin/ vidaXL
Great product...Great service
VidaXL had exactly what we needed....again....yes this is the second blind we have purchased...the first was excellent as is this one...excellent product, excellent service. 👏
2026年1月12日
自発的なレビュー
vidaXL からの回答
Dear Linda,
Thank you very much for your kind feedback 🙏
We are delighted to hear that both your purchases have met your expectations and that you are happy with the product and our service. Your continued trust and support mean a lot to us, and we look forward to assisting you again in the future.
Kind regards,
Catalin/ vidaXL
The product is so flimsy and too hard…
The product is so flimsy and too hard to put together because of this. So many small pieces of timber that have to go together which makes it very weak. We have given up as it keeps breaking.
Never again ☹️
2026年1月14日
自発的なレビュー
vidaXL からの回答
Dear Sue,
We are very sorry to hear about the difficulties you experienced with assembling the product and the issues with its stability. We completely understand how frustrating this must have been.
I have made several attempts to reach you but have not been successful in getting through. If you still require assistance or have any questions, please do not hesitate to email us at feedback@vidaXL.com.au. We are here to help and will prioritize your request as soon as we hear from you.
Kind regards,
Catalin/ vidaXL
vidaXL からの回答
Dear Ross,
Thank you for your feedback.
Your comments are greatly appreciated and will be shared with our team.
Kind regards,
Catalin/ vidaXL
Order paid, zero contact or support there after
The shipping was an absolute mess, there is no way to contact vidaXL and talk to a human as their phone number doesn't get answered and the chat bot is useless and asks the same 4 questions without result. The delivery date to get my 1/4 of my order was 2 weeks past the due date the second 1/2 came 3 days after that and the last 1/4 came 2 days after that.
2026年1月16日
自発的なレビュー
vidaXL からの回答
Dear B D,
We are very sorry to hear about the difficulties you experienced with your order and the delays in delivery. We completely understand how frustrating this must have been, and we sincerely apologize for the inconvenience caused.
I have reached out privately to assist further.
Kind regards,
Catalin/ vidaXL
Worst company to deal with regarding…
Worst company to deal with regarding exchange. They are known in the industry for being unreliable. All they want to do is send repeat emails, with the same information, with no outcome.
Avoid purchasing from this company.
Hayley
Edit- you said it has been finalised but I am yet to receive my re-fund even though you have received the product back from the shipping company. So , no it has not been resolved.
Edit Number 2- if your commitment to responding to my phone call and emails in a professional manner and getting this matter resolved before Christmas ( when the process started), was as good as your commitment to responding to to my negative review, there wouldn’t have been an issue. As far as I am concerned the matter is not resolved until the refund is in my account.
2026年1月12日
自発的なレビュー
vidaXL からの回答
Dear Hayley,
I am very sorry to hear about your experience and understand your frustration.
Based on our system records, the matter has already been resolved by my colleagues.
Should you require any further assistance, please do not hesitate to contact us via email at feedback@vidaXL.com.au.
Edit: While I understand your concern, I would like to reiterate that my colleague informed you two days ago that your refund has been processed. As previously advised, the time frame for the funds to appear in your account is not solely dependent on vidaXL, as it is also subject to your bank’s processing times.
Kind regards,
Catalin/ vidaXL
Website said will receive order within…
Website said will receive order within a few business days. Its been going on 3 weeks and keeps getting delayed. Now they are saying another 2 weeks. I would have ordered elsewhere if I knew. Wondering if I'll ever recieve it.
2026年1月7日
自発的なレビュー
vidaXL からの回答
Dear Gemma,
I am very sorry to hear about the delays you have experienced with your order and completely understand your frustration. This is certainly not the experience we want our customers to have.
Since we did not receive a response to our request for additional information and were unable to locate your order, I’m unfortunately unable to assist further at this stage. Should you still require help, please email us at feedback@vidaXL.com.au — we’ll be happy to assist you.
Kind regards,
Catalin/ vidaXL
Great product, great company
I took a chance on this company and it paid off. Great product, great delivery time plus provides gloves to protect hands while assembling.
2025年12月20日
自発的なレビュー
vidaXL からの回答
Dear Lucinda,
Thank you for your kind feedback! We’re delighted to hear that your experience with us has been positive and that you’re happy with both the product and the delivery. It’s great to know the gloves provided were useful during assembly as well.
We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
Catalin/ vidaXL
A Great Purchasing Experience
This is the 3rd time I've bought a cantilever umbrella from vidaXL. A great price and, despite the time of year, it was shipped within a day or two and arrived in 2 days. Very quick.
2025年12月14日
自発的なレビュー
vidaXL からの回答
Dear Mark,
Thank you for sharing your experience! We’re thrilled to hear that this is your third purchase with us and that your cantilever umbrella arrived so quickly. We greatly appreciate your continued support and are delighted that you are happy with both the product and our service.
We look forward to serving you again in the future.
Kind regards,
Catalin/ vidaXL
Great height
I have ordered these vegetable boxes before and they are absolutely perfect for where we live as there are alot of rabbits here and because of the height my vegetables are 'safe' from rabbits.
2026年1月4日
自発的なレビュー
vidaXL からの回答
Dear Mrs Angelina van de Kerkhof,
Thank you for taking the time to share your experience! We’re delighted to hear that the vegetable boxes are working perfectly for you and helping keep your vegetables safe from rabbits. It’s always wonderful to know our products make a real difference.
We appreciate your continued support and look forward to serving you again in the future.
Kind regards,
Catalin/ vidaXL
vidaXL からの回答
Dear Gordon,
Thank you for your kind words! We’re delighted to hear that you are happy with both the product and our service. Your feedback is greatly appreciated.
We look forward to serving you again in the future.
Kind regards,
Catalin/ vidaXL
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