vidaXLレビュー 

Svi dijelovi suncobrana i stalka su isporučeni, ali u dijelovima bez posebnog info-manuela kako to sastaviti. Na moju sreću imam takav suncobran koji ste prije dostavljali u dva dijela sastavljen. Sastavljanje izuzetno zahtjevno bez posebnog alata, koji se ne nalazi u paketu, a trebao bi. Žalosno

Više puta sam kupovao na vidaXL i svaki puta je sve bilo kako jepredviđeno. Kvaliteta je pristojna i nisam imao nikakvih reklamacija. Preporučam.

Item came with missing parts. Now i have tablecloth and bunch of low quallity metal rods.
Support team offered 5€ vaucher or i could send back item and then hope for a refound. Not worth my time. I will never order from them again.

Ubuduće, kad vidim da stranica nema telefonsku podršku nego samo e-mail neću kupovati. Ovo je bila greška. Dakle, skupa rolo zavjesa, ali imaju baš mjeru koja meni treba. I naručim je. Mjesec dana je njihova dostavljačka tvrtka, lijeni Overseas Expres (expres je baš ironija) dostavljala roletu. Na kraju sam kontaktirala ovu vrlu stranicu od koje sam naručila roletu i, zamisli, nazvali su me na moj broj telefona koji trebaš ostaviti u narudžbi. Hoćete druge dostavljače? Evo, stiže! I stigla je. Ja platim (zaboravila sam napisati da je uz roletu bila i preskupa plahta tanka kao prozirni papir, toliko o kvaliteti) i otvorim taj oguljeni, zgužvani paket. Nije ni čudo, pa putuje mjesec dana!
I otkrijem da je rolo zavjesa na sredini slomljena! Ne može se vrtiti, dizati, spuštati i koristiti. Hej, 124 eura! Puno, zar ne? I krenem pisati e-mail-ove na Zebra.hr, jer od njih sam je kupila! I na VidaXL, jer to je ista tvrka!
Molimo broj narudžbe. Evo. Račun? Evo. Evo, sad ćemo organizirati povrat. Jesu li? Nisu. Opet me traže broj narudžbe. Šaljem i šaljem i fotografije neispravne rolete. Ništa. Ne zovu me na telefon. Pa da, platila sam! Da nisam zvali bi.
Izbjegavati u širokom luku! Ni ja, a potrudit ću se ni nitko koga poznajem, a i napisat ću gdje god to mogu na internetu, neće kupiti ništa s prevarantske i preskupe stranice koja ne poštuje tuđi novac i tuđe vrijeme. Sram vas bilo, Zebra.hr i VidaXL!

I would appreciate more concrete assembling manual. Otherwise - time will tell.

Kupio sam ormarić za alat koji je dostavljen oštećen. Odmah po primitku prijavio sam štetu i poslao traženu dokumentaciju. Nakon početnog odgovora korisničke službe više nisam dobio nikakvu povratnu informaciju niti rješenje problema.
Razočaran sam kvalitetom proizvoda i još više postprodajnom podrškom. Kada proizvod stigne oštećen, očekuje se brza i profesionalna komunikacija te rješavanje reklamacije. Nažalost, moje iskustvo s VidaXL-om bilo je upravo suprotno. Ne mogu preporučiti kupnju dok se ne unaprijedi odnos prema kupcima i reklamacijama.

Nadopuna nakon reply od vidaxl:
Rješenje koje su ponudili je povrat 30%. I to je to. Za cjelokupni povrat tražili su da platim troškove dostave u Poljsku koje su procijenili da mogu ići do 380 eura ako je teži predmet, nebitno ali koštalo bi puno, pa da tek onda naprave povrat. Tako da ništa niste riješili na obostrano zadovoljstvo. Izbjegavajte.

Addition: After my review I was contacted by Mrs. Mirela from VidaXL with apology and 3 gift vouchers in value 120€ each, the value of the loss I suffered (difference between actual and auction price). I appreciate that, so I increased my rate.

I won three times on their auction. First two times it was ok with payment and delivery was fast, but products were very bad quality, and second one, some table, was very well packed but broken inside. This table wasn't from wood, but more likely from pressed paper. It looked nice at the end, but I woud never buy it at full price. When I won third auction, product wasn`t in my basket, so I coudn`t make payment and you need to do it in three days. I asked their customer service for help and that was my worst experience ever with some customer service. First reply how to solve it I received week later and they admited that this is well known problem to them. They gave me solution, but as three day passed I coudn`t make payment anymore. I asked them to give me solution how to pay product that I won, but with every reply I`ve got different person and no one bother to read whole corespodence. In one corespodence I was asked four times to send them the same documentation that I already sent. And nothing solved. Totaly crazy. Definitivly the worst customer service ever!!!

Very bad quality product. The vacuum bags are not keeping vacuum at all. Had to go and buy new ones from other shop which are similar price and really good quality.

Nikad više vida xl. Katastrofa materijal...Iverica napuhana i oštećena. Sve je jako krhko i slabo

I ordered an out-door pot and a fence for a childs bed.
The items came on time, BUT, they were not what I expected.
1. The pot had no bottom - pathetic
2. the fence for the bed was the wrong height for my bed
I want to return both items. And teh VIDA XL offer, me a 20 euro refund on an order which cost me 140 euros. OR i can pay 10 euro retun fee for each item, PLUS pay the shipping. The most ridiculous return policy I have ever come across. Also terrible customer service.

Los kvalitet, udobnost 0, peti dan fotelja pocela skripit, loseee

Cliente régulière depuis 2018 je n'avais jusque là jamais eu de soucis avec ce commerçant cela dit je n'avais jamais au besoin d'avoir a contacter le sav pour un produit défectueux. J'ai acheté deux stores (roulant latéraux double, protection de la vie) pour ma terrasse, lors du montage j'ai constaté qu'une pièce était impossible a monter et ce sur les deux objets un défaut de fabrication. J'ai donc contacté le sav il y a dix jours au début quelques échange de mail où l'on m'a proposé un remboursement partiel ou un avoir de 14% pour une valeur totale de 290€ et garder les deux stores inutilisables. J'ai bien sûr refusé cette offre ridicule et demandé un remboursement totale et le renvoi des colis. Depuis silence radio on ne me réponds plus. C'est honteux ! Cet achat pour moi est un gros investissement et le commerçant est très malhonnête un produit défectueux ça arrive mais il faut être honnête et le rembourser comme l'impose la loi européenne.

So, an absolutely terrible experience. I won an auction 10 days ago, I have confirmation emails, I have bidding records, I have a picture of the product, I have EVERYTHING. Everything is visible on my user account. I’ve sent around 10 emails, I’ve been talking to around 10 different people (Airo, Nair, Neril — I honestly think they’re even making up names just so you give up on the purchase and they can avoid selling the item at the auction price because it wasn’t high enough!).

But no — I still cannot pay for the product I won. TERRIBLE COMPANY, TERRIBLE!

This review is related to vidaXL.de (Germany).

PS. The delivery address is in Germany!

We had horrible experience with VidaXL. My mother ordered a bed frame form VidaXL web page, but the bed frame never arrived. We contacted them via their customer service, but they said the bed frame was delivered on our address couple of days prior which simply cannot be true. Therefore, my mother asked them for the tracking number of the delivery so we can check with the delivery agent if they even recieved the package for delivery, but they didn't respond to our request and we never got the tracking number of our supposedly delivered bed frame.
My suggestion is to stay away from ordering via Vida XL page or you are risking never seeing your purchase or the money again.

Brza dostava i cijene proizvoda

Fast delivery. Detailed and accurate shipping information.

Iznimno loš proizvod, bacio sam novac.

Edit - iako je proizvod bio loš, nakon vraćanja proizvoda dobio sam povrat novca, tako da je ovo ipak bilo OK iskustvo.

The wall storage is low quality, instructions are unclear, not drawn and not explained well.
It was challenging to built it and think will not buy any more at this web site

Jako losa kvaliteta, cak ni rupe nisu sve dobro izbušene, jedva smo je nekako sastavili... ne isplati se ni za 100e...

Uvijek brza dostava , namještajvosoke kvalitete, preporučujem