vidaXLレビュー 

Excellent and fast service. All items came as described on the webpage.

Zahvaljujem Mireli na pravovremenoj korisničkoj podršci i pomoći oko rješavanja zahtjeva za povrat novca glede neisporučenih artikala.

Što god sam naručila dostavljeno je u roku !Sve pohvale i toplo preporučujem!!

Dostava je bila u dogovoreno vrijeme, dostavljena roba je dosla u ispravnom stanju.
Kupljeni proizvod je vjerno i detaljno prezentiran na sluzbenoj stranici što mi je znatno pomoglo pri odluci.
Mogu ih preporuciti kao kvalitetnog partnera za trgovinu.

Accuracy, precision, information, speed of delivery, polite deliveryman

Vrijeme isporuke je bilo ok,ali je proizvod bio iskrivljen.Nismo ga vracali jer nam je sve to prenaporno.Ne znam zasto ne moze doci normalan proizvod....

I wasn't very happy with my last order from vidal xl,so i left a review,soon after that a women named Mirela contacted me and tried to solve my problem. I was very happy that she offered me three offers in whitch I could keep my product and get coupon or some money refund.I' m thankfull that she solved that very quickly. So even if you are not completely satisfied with the product they always have solutions to fix it.

Brza dostava, dobre i formacije u vezi dostave.

Puno se zahvaljujem Mireli na pomoći, svakako ću u budućnosti ponovno naručivati sa vaše stranice.

Srdačno,

Hana Miličević

Nakon prijavljenog problema, pohvaljujem podršku koja je rekordno i zadovoljavajuće riješila problem.

Great comunication, I was updated about everything from the moment I put my order in until the parcel was delivered

Unfortunately, a very bad experience. We ordered the furniture two months ago, and when it finally arrived, the wardrobes were completely damaged. The complaint process was extremely exhausting and time-consuming. Although we had received four boxes, they persistently sent us only one return label. We repeatedly asked for four labels and went back and forth by email for days, as the phone number does not work and it is impossible to reach anyone by phone.

After who knows how long, they finally sent all four labels. We properly handed the packages over to GLS, and then a new waiting period began. After several weeks, they contacted us claiming that they had not received all the packages and demanded proof, threatening that without it they would not issue a refund.

I contacted GLS, who clearly confirmed that all four packages had tracking numbers, were delivered to their location, and were in their warehouse. Only after further back-and-forth, sending evidence and delivery photos (which we had to obtain ourselves), did the communication become harsher, and only then did they decide to refund our money.

All in all: prolonged disputes, poor communication, a low-quality product, and an extremely unprofessional attitude toward the customer. I wouldn’t wish this experience on anyone and would absolutely not recommend this furniture website.

Proizvod nije ispunio moja očekivanja, ali naknadna suradnja oko povrata je bila savršena, bravo za Vida xl.

Ugodna suradnja,sve proslo brzo i bez zamjerke.
Proizvod u potpunosti zadovoljava,dostava brza.

Not the best quality of wood, some holes are too deep, some too shallow and screws are too weak and deform while putting it together, some boards where damaged and sticker was put over the scratched parts, one of the boards is few milimeters shorter than it should be and stickers for hiding screws came in the wrong color of wood so they are really visible, also I don't really like the sonoma oak color, it doesn't match my otjer sonoma furniture. Much less than I expected for the price.

Update:
Problem was solved promptly.

Fast delivery, always reliable.

Narudžba od 24.12.2025. još nije isporučena..

Very bad quality of the furniture I ordered. Hole for the vanity door was drilled too shallow we had to drill it more ourselves to fit the metal thingy for closing and opening the door. Also one part of the furniture is made too wide so we couldn't assemble it, cause when we assemble it surface that should be flat was bent, so we had to cut the part to fit it.

Delivery took longer then it was first said, but that was ok because it was Christmas time. The problem was the parts for the garden house came damaged and some panels came cut wrong.

P.S. Great customer service, everything sorted out, they where very helpful.