Svi dijelovi suncobrana i stalka su isporučeni, ali u dijelovima bez posebnog info-manuela kako to sastaviti. Na moju sreću imam takav suncobran koji ste prije dostavljali u dva dijela sastavljen. Sas... もっと見る
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レビュアーのコメントを見てみましょう
Nakon što sam ostavila iskrenu recenziju u kojoj sam navela da kvaliteta proizvoda nije baš na razini očekivanja, javila mi se korisnička podrška. Moram pohvaliti njihovu reakciju – Mirela iz podrš... もっと見る
企業が回答しました
Nakon što sam imao primjedbu na kvalitetu proizvoda napisao sam recenziju u očekivanju da ju nitko neće pročitati. Proizvod sam zadržao jer greška nije bila prevelika. Ostao sam ugodno iznenađen kad s... もっと見る
企業が回答しました
VidaXL supplied us with a greenhouse. The whole process was efficient, although some parts were missing. These arrived fast as well. This is a great company with an extraordinary service but, if... もっと見る
企業が回答しました
企業情報
当該企業による記述
vidaXL međunarodna je online maloprodajna trgovina gdje možete pronaći sve što vam je potrebno za vaš dom, vrt, garažu i projekte "uradi sam". Naš koncept temelji se na ponudi širokog spektra proizvoda koji omogućuju ljudima da “žive bolje i troše manje”. Koristeći se jednostavnim rješenjima za smanjenje troškova koja ne utječu negativno na kvalitetu proizvoda, možemo učiniti svoje proizvode dostupnima što većem broju ljudi. Svi procesi od razvoja proizvoda i nabave, marketinga i prodaje, logistike i službe za korisnike u našim su rukama. Tako imamo potpunu kontrolu nad funkcionalnošću, kvalitetom i cijenom svojih proizvoda.
連絡先
オランダ
- vidaxl.hr
3.4
まあまあ
907件のレビュー
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ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
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Greenhouse and the wind
VidaXL supplied us with a greenhouse. The whole process was efficient, although some parts were missing. These arrived fast as well.
This is a great company with an extraordinary service but, if you live in an area prone to stronger winds, be careful about this product: vidaXL Greenhouse with Base Frame Green Aluminium.
2025年12月1日
自発的なレビュー
vidaXL からの回答
Dear Dana,
Thank you very much for the return information.
We are glad that we could help you with the solution to the problem.
For your future inquiries, feel free to contact us directly at feedback@vidaxl.hr
Sincerely,
Mirela/vidaXL
Thank you for the quick response
I had an issue with a product, but it was resolved successfully and quickly.
2026年4月3日
自発的なレビュー
vidaXL からの回答
Dear Vedrana,
We are glad that we could help you with the solution to the problem.
For your future inquiries, feel free to contact us directly at feedback@vidaxl.hr
Sincerely,
Mirela/vidaXL
vidaXL からの回答
Poštovani Dino,
Kontaktirali smo Vas nakon Vaše recenzije, s molbom za broj Vaše narudžbe, međutim nismo nažalost dobili Vaš odgovor.
Ako ćete trebati našu pomoć, molimo kontaktirajte nas direktno na feedback@vidaxl.hr
Zahvaljujemo na razumijevanju.
Lijepi pozdrav,
Mirela/vidaXL
Odlična vrata za kadu....
2026年4月17日
自発的なレビュー
vidaXL からの回答
Poštovani kupče,
Hvala vam na vašem pozitivnom komentaru. Drago nam je čuti da ste zadovoljni vratima za kadu.
Srdačan pozdrav,
JC
VidaXL
Order history and tracking is not working
VidaXL is the only webshop I know, where I cannot preview or list my previous orders or track my current order. It is not new issue, the same is a number of years. Probably not worth to mention, but anyway I wrote that.
2026年4月7日
自発的なレビュー
vidaXL からの回答
Dear Mislav,
Thank you for your feedback.
We are sorry that you cannot check your order history on your vidaXL account.
Over the past year, we have communicated extensively regarding your vidaXL account, and we have tried to help you. The IT department has determined that there is no problem when trying to access it from the backend system. We have done everything we can to help you.
We can advise you to possibly create a new vidaXL account.
If you have any questions regarding your order, please feel free to contact us directly at feedback@vidaxl.hr
Thank you for your understanding.
Sincerely,
Mirela/vidaXL
vidaXL からの回答
Dear Customer,
Thank you very much for your positive feedback! We are delighted to hear that Mirela was able to help you resolve your issue and provided you with a great experience.
Kind regards,
JC
VidaXL
The product is very poor quality
The product is very poor quality and overpriced for what you get. It's like it's made of paper, ridiculous, a waste of money. I wasn't home when my husband installed it, otherwise I would have returned it immediately.
2026年3月20日
自発的なレビュー
vidaXL からの回答
Dear Sandra,
We are glad that we could help with the solution.
For your future questions, feel free to contact us directly at feedback@vidaxl.hr
Kind regards,
Mirela/vidaXL
Pozitivno iskustvo s korisničkom podrškom
Nakon što sam ostavila iskrenu recenziju u kojoj sam navela da kvaliteta proizvoda nije baš na razini očekivanja, javila mi se korisnička podrška.
Moram pohvaliti njihovu reakciju – Mirela iz podrške bila je vrlo ljubazna i brzo mi je ponudila djelomičan povrat novca kao rješenje. Ovakav pristup korisnicima stvarno cijenim 👍
2026年4月8日
自発的なレビュー
vidaXL からの回答
Poštovani kupče,
Hvala vam na vašoj pozitivnoj recenziji i lijepim riječima o našem timu korisničke podrške. Drago nam je čuti da ste zadovoljni pristupom i ponuđenim rješenjem. Vaše zadovoljstvo nam je vrlo važno.
Srdačan pozdrav,
JC
VidaXL
vidaXL からの回答
Poštovana Snežana,
Drago nam je da smo mogli pomoći s rješenjem.
Ako Vam ubuduće bude trebala naša pomoć, ili ćete imati neko pitanje, slobodno nas kontaktirajte na feedback@vidaXL.hr
Lijepi pozdrav,
Mirela/vidaXL
Da sam mogao dat -5* dao bi -5*.
Da sam mogao dat -5* dao bi -5*.
Korisnička podrška katastrofalna, od naručenog namještaja došla 2 ista dijela, zamjenit nikako i zauzvrat ponudili 30€
Nakraju potrošio još 50€ da se složi.
Najgore iskustvo ikad.
Nikad više!!!
2026年3月23日
自発的なレビュー
vidaXL からの回答
Poštovani Marko,
Drago nam je što smo mogli pomoći s rješenjem.
Ako ćete imati nekih pitanja ubuduće, slobodno nas kontaktirajte na feedback@vidaXL.hr.
S poštovanjem,
Mirela/vidaXL
Website is awfull
Website is awfull, packages are usually broken.
Imagine that: you have to assembly 2.2 meter sofa by yourself. It comes in 60x40 cm box. That wasn't explained on web.
Now imagine the quallity of it.
2026年3月16日
自発的なレビュー
vidaXL からの回答
Dear Tomislav,
We have contacted you via private message after your review, and asked for your order number and your contact email address so that we can establish communication and help you further. Unfortunately, we didn't receive your reply.
If we can help you with anything, please contact us directly at feedback@vidaxl.hr
We appreciate your understanding.
Sincerely,
Mirela/vidaXL
Delivery vas fast
Delivery vas fast. I bought rise bends snd I am wery satisfaed with them
2026年3月16日
自発的なレビュー
vidaXL からの回答
Dear Customer,
Thank you for your positive feedback. We are pleased to hear that the delivery was fast and that you are very satisfied with your purchase.
Kind regards,
JC
VidaXL
Dostava nije u navedenim rokovima !
Dostava nije u navedenim rokovima !
Ako trazite nesto na tocno vrijeme dostave onda u svakom slucaju zaobilazite ili ne ocekujte njihovu tocnost !!!!
2026年3月31日
自発的なレビュー
vidaXL からの回答
Poštovani Mario,
Nismo nažalost dobili Vaš odgovor s podacima o narudžbi.
Ako će Vam trebati naša pomoć, molimo kontaktirajte nas na feedback@vidaxl.hr
Zahvaljujemo na razumijevanju.
S poštovanjem,
Mirela/vidaXL
Poor quality, lower than price
I orderd outside blok sofa and i was desapointed. It is poir quality, small for narmal people, so lower that is almost on the floor. I should see, why is price ok!
2026年3月26日
自発的なレビュー
vidaXL からの回答
Dear Monika,
We have contacted you via private message after your review, but unfortunately, we did not receive your reply with the order number and your contact email address.
If we can help with anything, please contact us directly at feedback@vidaxl.hr
We appreciate your understanding.
Sincerely,
Mirela/vidaXL
Bad experience
2026年3月14日
自発的なレビュー
vidaXL からの回答
Dear Customer,
We have contacted you via private message after your review, but unfortunately, we did not receive your reply with the order number and your contact email address.
If we can be of any assistance, please contact us directly at feedback@vidaxl.hr
We appreciate your understanding.
Sincerely,
Mirela/vidaXL
Rok dostave na web stranici razlicit
Cijena na web stranici razlicita od one u kosarici. Rok dostave na webu 2-4 dana, u emailu veci, a u stvarnosti jos veci. Ne nasjedajte. Uz to proizvod dosao ostecen.
2026年3月3日
自発的なレビュー
vidaXL からの回答
Poštovani Matija,
Drago nam je što smo zajednički došli do rješenja.
Ako Vam ubuduće bude trebala naša pomoć, ili ćete imati neko pitanje, slobodno nas kontaktirajte na feedback@vidaXL.hr
Lijepi pozdrav,
Mirela/vidaXL
vidaXL からの回答
Dear Customer,
Thank you for your positive feedback! We are pleased to hear that you are satisfied with the quality of the products and the on-time delivery.
Kind regards,
Elyn
VidaXL
Proizvod nije onakav kakvim ga opisuju
Proizvod nije onakav kakvim ga opisuju. Dakle,lažu. Niti je od baršuna, niti ima drvene nogice nego ružne žute plastične. Žnj kvaliteta svega. Letvice pucaju prilikom ušarafljivanja. Nisam ga ni sastavila do kraja jer razmišljam da ga zafitiljim na smeće. Nikad više neću kupiti ništana Vida XL. Ocjena 1. Lopovi i lažovi.
2026年3月8日
自発的なレビュー
vidaXL からの回答
Poštovana Mirna,
Drago nam je da smo zajednički došli do pozitivnog rješenja.
Za eventualna pitanja ili ako ćete trebati našu pomoć ubuduće, slobodno nas kontaktirajte na feedback@vidaxl.hr
S poštovanjem,
Mirela/vidaXL
Sve je bilo u redu,od početka,proizvod…
Sve je bilo u redu,od početka,proizvod je dobar,isti kao na slici
2026年3月4日
自発的なレビュー
vidaXL からの回答
Poštovani kupče,
Hvala vam na pozitivnoj recenziji. Drago nam je čuti da je sve proteklo u redu od samog početka i da ste zadovoljni proizvodom te da odgovara onome što je prikazano na slici.
Srdačan pozdrav,
Eula
VidaXL
Fast delivery
Fast delivery. Package arrived in great condition. Everything went smoothly.
2026年2月22日
自発的なレビュー
vidaXL からの回答
Dear Customer,
Thank you for your positive feedback. We are glad to hear that your order was delivered quickly, arrived in great condition, and that everything went smoothly.
Kind regards,
Eula
VidaXL
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