Voltage Models レビュー 

Voltage Models からの回答

2026年2月11日

Hi Mike,

Thank you for the great feedback!

We’re really pleased to hear you were happy with the customer service and fast delivery. That’s exactly what we aim for every time.

We appreciate your support and hope to see you again soon!

Best regards,
The Voltage Models Team

Voltage Models からの回答

2026年2月11日

Hi Albert,

Thank you for the fantastic review!

We’re delighted to hear you were happy with the service and fast delivery. Your recommendation really means a lot to us.

We truly appreciate your support and look forward to helping you again in the future.

Best regards,
The Voltage Models Team

Voltage Models からの回答

2026年2月11日

Hi James,

Thank you for the brilliant review!

We’re really pleased to hear we’re your go-to RC model shop — that means a lot to the whole team. We’ll always be here with friendly advice and support whenever you need it.

Looking forward to helping with your next project!

Best regards,
The Voltage Models Team

Voltage Models からの回答

2026年2月11日

Hi there,

Thank you for your review.

We’re really sorry that one of the two parts you ordered was missing from your delivery — that’s not the standard we aim for. We appreciate you taking the time to call us so we could look into it, and we’re glad we were able to issue the refund promptly.

If there’s anything else you need or if we can help further, please don’t hesitate to get in touch.

Kind regards,
The Voltage Models Team

Voltage Models からの回答

2026年2月11日

Hi John,

Thank you for the great feedback!

We’re really pleased to hear you felt well informed throughout the delivery process. Keeping customers updated and providing a quick, professional service is exactly what we aim for.

We truly appreciate your support and hope to see you again soon.

Kind regards,
The Voltage Models Team

Voltage Models からの回答

2026年2月3日

Hi Justin,

Thank you for your review! We’re really pleased to hear your car was delivered quickly and that our customer service team were responsive and helpful. You’re absolutely right — delays on individual items can sometimes be down to the courier, but we’re glad everything was kept communicated clearly.

Thanks again for your support.

Many thanks,
The Voltage Models Team 🚗

Voltage Models からの回答

2026年2月3日

Hi Skillsnapper,

Wow — thank you so much for taking the time to leave such a detailed review. We’re genuinely glad we could help sort the Christmas mix-up, get the right car out to you quickly, and then turn around the ESC warranty so fast. Huge credit to Jack as well — I’ll make sure he sees this.

Your support and trust really mean a lot to us, and comments like this are exactly why we do what we do. We’ve always got your back if you need anything in the future.

Thanks again for swearing by us — it truly means everything to the team 🙌
Voltage Models Team 🚗⭐

Voltage Models からの回答

2026年1月29日

Hi Ian,

Thank you for the fantastic review! We’re really pleased to hear you found the best price and that the overnight DPD delivery got everything to you in under 24 hours. Hassle-free and great service is exactly what we aim for.

Thanks again for choosing us!

Best regards,
Voltage Models

Voltage Models からの回答

2026年1月24日

Hi,

Thank you for the great review! We’re really pleased we could help you choose your new RC and even happier to hear you’re loving it. Your recommendation means a lot to us.

Many thanks,
Tom
Director, Voltage Models

Voltage Models からの回答

2026年1月24日

Hi Jamie,

Thank you for your review! We’re really pleased to hear you were happy with the fast delivery and the product.

Many thanks,
Tom
Director, Voltage Models

Voltage Models からの回答

2026年1月24日

Hi,

Thank you for taking the time to leave feedback, we do appreciate it, even when the experience hasn’t been 100% consistent.

You’re absolutely right that around the New Year period delivery performance can vary, especially when multiple orders are placed close together. While some parcels move straight through the network, others can unfortunately be delayed due to courier backlogs, which is clearly what happened with your last few orders. That said, waiting over 10 days is not the experience we want for any customer.

We’re glad to hear that 2 of your orders arrived on time without issue, but we do apologise for the inconsistency you experienced with the others. This is something we actively monitor with our couriers, particularly during peak periods, to improve reliability.

If you ever have an order that appears delayed, please don’t hesitate to contact us — we’re always happy to chase it up and keep you informed.

Thank you again for your honesty and for ordering with us multiple times.

Many thanks,
Tom
Director, Voltage Models

Voltage Models からの回答

2026年1月24日 に更新

Hi Mark,

Thank you so much for taking the time to leave such an amazing and heartfelt review — it really does mean the world to us. We’re absolutely delighted to hear that the support you received, from researching the right products through to resolving the delivery issue and ongoing help, made such a positive impression.

Knowing that you don’t often write reviews but felt this one was truly deserved is incredibly rewarding for the whole team. We take a lot of pride in being a family-run business, and your kind words about our people, support, and pricing genuinely mean a great deal.

Thank you again for the 5 stars, the encouragement, and the well wishes — it’s hugely appreciated by all of us.

Many thanks,
Tom
Director, Voltage Models

Voltage Models からの回答

2026年1月24日

Hi Dan,

Thank you for taking the time to leave detailed feedback, and I’m genuinely sorry for the frustration this has caused — you’re absolutely right to expect better follow-up than you’ve received.

You were correct that, as all items arrived together, the additional shipping charge for the back-ordered item should have been refunded. There’s no excuse for the delay in resolving that or for the lack of response since Christmas, and I fully understand why that’s left you disappointed.

This was an unusually busy period, but that shouldn’t result in messages being missed, and I apologise that it did in this case. If you haven’t already, please contact us again directly (or reply to your original message) and I will personally ensure the refund is processed and confirmed for you without any further delay.

Thank you for your patience and for raising this — it helps us improve and tighten our customer service where it clearly fell short here.

Many thanks,
Tom
Director, Voltage Models

Voltage Models からの回答

2026年1月20日

Hi Matt,

Thank you for your review! We’re really pleased to hear your FTX Vantage was dispatched the same day and that you were happy with the pricing and our customer service updates.

We’re sorry about the issue with DPD — that’s certainly frustrating and not the experience we want for our customers. We appreciate your understanding, and we’re glad everything was kept on track from our side.

Thanks again for your feedback and support.

Many thanks,
Tom
Director, Voltage Models

Voltage Models からの回答

2026年1月20日

Hi Paul,

Thank you for your review! We’re glad to hear you found us very helpful.

Many thanks,
Tom
Director, Voltage Models

Voltage Models からの回答

2026年1月20日

Hi Chas,

Thank you for your review! We’re really pleased to hear the ordering was easy and the delivery was fast.

Many thanks,
Tom
Director, Voltage Models

Voltage Models からの回答

2026年1月20日

Hi Tracey,

Thank you for your review! We’re really pleased to hear you were happy with the service.

Many thanks,
Tom
Director, Voltage Models

Voltage Models からの回答

2026年1月16日

Hi John,

Thank you for your feedback, and I’m sorry for the frustration caused by your order being cancelled after payment.

On rare occasions this happens due to a stock discrepancy or supplier issue, and when it does, the order is cancelled and a refund is issued immediately. We understand this is disappointing, especially after completing payment, and we apologise for the inconvenience caused.

If you’re still awaiting your refund or would like a clearer explanation of what happened with your specific order, please contact us directly and I’ll be happy to look into it personally.

Many thanks,
Tom
Director, Voltage Models

Voltage Models からの回答

2026年1月16日

Hi Paul,

Thank you for the great review! We’re really pleased to hear you were happy with the fast, reliable service and the quality of the parts. It’s great to know the headlight/taillight kit was easy to fit and has improved the look of your son’s Land Rover Defender — those upgrades really do make a difference.

Many thanks,
Tom
Director, Voltage Models

Voltage Models からの回答

2026年1月16日

Hi Mr. Patrick,

Thank you for your thoughtful review! We’re pleased to hear you found the pricing competitive and that the kit arrived when expected and as described. We appreciate your understanding regarding the supplier lead time, and we’re glad everything met your expectations on arrival.

We hope the recipient enjoys the gift, and we’d be happy to help in the future if you need anything else.

Many thanks,
Tom
Director, Voltage Models