Volusion レビュー 

I have read online reviews about different e-commerce platforms. I used to use CubeCart in the very beginning (12 years ago), but then needed to upgrade. After shopping around back in 2013, I discovered Volusion, and what set it apart from the other platforms was the fact that Volusion did NOT charge per order or for a % of sales volume. Volusion charged one flat monthly fee and nothing more. That very much attracted me. I was very pleased when they decided to include the import/export database function as a standard feature to my package, as I am very much used to directly accessing the MySQL databases, and importing/exporting databases makes accessing and uploading information MUCH easier and more convenient. Although there are some features that I'd like to see added, I have been happy with the design and coding assistance I've received from the Volusion tech support team. They are always professional and helpful, and if they are not able to help me immediately, they then refer my query up to the respective department, and I then receive the answer or assistance that I need. I don't know why others online are very critical of Volusion, but being a one-person company, I have very much, sincerely appreciated Volusion's tech support as it is almost like having my own in-house team. Having that kind of support, compared to my previous experience with CubeCart, has provided such relief to me and made my life and work less challenging. Thanks go out to the tech support staff! Also, I like the Volusion webinars that provide such valuable information. Perhaps I am naive, but I get the sense that Volusion doesn't just want to make money off its customers. I get the impression that Vollusion sincerely wants its customers to succeed, because if Volusion's customers succeed, then Volusion succeeds, which is the right philosophy for a company to have.

There are only two things that cause me anxiety! One, I like the old system of service tickets. I can write about a problem and walk away. Now I have to stick by to "chat" with an agent. Sorry, but I have other things to do. Second, the on-page editing tool is a little difficult to use. Maybe its just me who lacks the practice and experience of using it?

Good company to have host your web business. Customer service is helpful and they respond quickly. Website options are plentiful. Only drawback is data overage costs. Overall a great web hosting service.

When I do have to contact you I get a quick and correct answer right away.

Haven't had to reach out for support much but when I have, they've been courteous and helpful.

The person that helped me with my problem could not have been better. I give him Triple A+

As always volusion’s customer service is exceptional.

I have been wit Volusion for about 15 years. I tried other Platforms but at the end of the day Volusion has the best product. No headaches with plug-ins that dont work together well needed. Everything set up and ready to go. Just a small learning curb which is minimal compared to other platforms such as Shopify & Woo.

Cart operates smoothly. The cart works well. I give that 4 stars... For the way Volusion operates I give 3 stars. Volusion is Slow to add new features and hard to give input on needed features. Only 4 per site. Well, new needs keep popping up and 4 is negligible. Tech support is ok but can be a long phone wait. Sometimes you need an answer NOW and call back just doesn't cut it.
Big and Pricey for added marketing, seo, design and other services. Prices geared for the big stores, not the under 100k. Doesn't offer entry level - ie low priced starter marketing or seo services. Could use a package at $200 per month. Should be able to do SOMETHING for that rather than $850/month. Over a year or two of a mini package, its possible that one could then afford their more expensive services. The "Devoted account executive" is a myth. Never received that service or support from anyone checking in with me each month and asking what I could use help with.

I have been very happy with my overall experience with Volusion so far. They have provided me with the knowledge base that is necessary for me to build our website. They are available 24/7 when I have questions and have been able to help me work through every issue so far. They have even suggested third parties to help with the programming. I would recommend this company to anyone looking to build a new website.

All of the people I've spoken with are extremely nice and I enjoy working with them. I do have to say though, that some of the tech support people are more knowledgable than others. A couple of times I've had to call back because the information I was given to solve a problem didn't work.

Very grateful for Volusion! I do think some of the default interfaces are a bit outdated, but overall a positive experience.

Have been with Volusion since late 2014, have had nothing but Great experience with them. Easy to use Dashboard & Excellent Customer Service. Would recommend to anyone.... especially New Business. Can start off slow and grow into their larger plans.

Very good product / easy to understand and very helpful employees

Volusion provides an easy-to-use web platform for small business with great customer service.

Customer Service is friendly and extremely helpful. the software offers a large variety of options to customize my website to best suit our business.

We've been with Volusion for almost 12 years now and we plan on staying for some time. While we've experienced some bumps and bruises along the way, overall we're happy with the way the system operates as advertises, their customer support and pricing structure relative to other web hosting solutions.

I am not very computer literate so setting up an online story was no easy task. ALL of the people working at Volusion have been extremely patient and helpful. Any time I have had an issue the Tech Department has been right there to help. Highly recommend!

We had a premium membership for years and I recently discovered that we had a dedicated account manager with that membership. Well, paying the extra fees did not serve it's purpose as our dedicated account manager never reached out to us. We renewed our SSL certificate with Volusion and I discovered a year later that our website was showing that our SSL certificate was invalid. Someone at Volusion hadn't finished the renewal process is what I was told. It's hit and miss with their Support department - some are very thorough and some do the bare minimum.