VPN Secure レビュー 

VPN Secure からの回答

2025年5月18日

Thanks for your message — and we completely understand why you feel that way.

You're right that trust is everything in this space, and losing it hurts more than any short-term financial hit. We didn’t take this decision lightly — but as a tiny team who inherited only the tech (not the contracts or funds), continuing all LTD access indefinitely wasn’t something we could absorb.

We did keep the accounts running for two extra years, fully at our cost — but we know that’s not the outcome you hoped for, and we accept that many won’t return.

Thanks for the time you did spend with us — and we genuinely wish you better experiences ahead.

— VPN Secure Team

VPN Secure からの回答

2025年5月18日

We understand your frustration — and while “scam” is a strong word, we know that’s how it felt.

The truth is: we didn’t receive any of the original Lifetime Deal payments, contracts, or customer data when we acquired the infrastructure in 2023. Still, we kept Lifetime accounts running for two additional years at our own cost, even though we had no legal obligation to do so.

We know that doesn’t undo the disappointment. But we’ve done our best to be transparent, not silent — and we’re sorry it ended this way.

— VPN Secure Team

VPN Secure からの回答

2025年5月18日

Thanks for sharing your experience — and we understand why you’re upset, especially if your access ended earlier than others and your support messages went unanswered. That’s not the standard we want to operate at, and we sincerely regret that you didn’t receive the continued access or communication you should have.

While many Lifetime accounts remained active through early 2025, it’s clear that wasn’t the case for you — and that’s on us. No matter how we explain the asset-only acquisition, it doesn’t undo the frustration you’ve experienced.

We won’t try to sell you anything. We just want you to know your voice was heard, and we’re genuinely sorry for the way this played out.

— VPN Secure Team

VPN Secure からの回答

2025年5月18日

We hear your frustration, and we know trust is gone for many — that's not something we take lightly.

To clarify: VPN Secure was acquired in 2023 through an asset-only transaction. That means we did not take over the company entity, contracts, or receive any funds from the Lifetime Deals — just the tech, servers, and brand.

We chose to keep those accounts active for two additional years, entirely at our own cost, while we stabilized and rebuilt the service — not for profit, but out of principle.

We understand if you’ve moved on. But we’re not here to vanish — we’re still operating, still improving the service, and still standing behind every response, even when they’re unpopular.

— VPN Secure Team

VPN Secure からの回答

2025年5月18日 に更新

Updated Answer: ⬇️

Thanks for the follow-up, Michael — and you're absolutely right to question the difference.

To clarify: it’s not the same thing to send a one-off transactional email after purchase (which works fine), versus sending a mass email blast to an aged database 5+ years later. That blast triggered a 20%+ bounce rate, which caused our delivery provider to temporarily suspend sending — and by then, many users had already missed the original message.

We later moved to MailJet and verified the list using EmailListVerify to avoid repeat issues, but by then the damage was done. That’s not an excuse — it’s just the technical reality behind why some people, like you, never got the notice.

We understand how this all feels. We tried to make the best of a flawed situation, but clearly fell short in the execution. Thanks again for calling it out.

— VPN Secure Team

Original Answer: ⬇️

Thanks for your message — and we understand why this left such a bad impression.

We did attempt to notify users by email, but due to the age of the list, over 20% of messages bounced, and many others were flagged as spam. We later moved providers and verified the database to try again, but clearly it still didn’t reach everyone in time — and for that, we take responsibility.

As for the follow-up email, we understand it may feel like a marketing push, but it was genuinely intended to explain what happened clearly and transparently — and to offer a path forward, not pressure anyone.

We appreciate the time you spent with VPN Secure, and we're sorry this is how it ended.

— VPN Secure Team

VPN Secure からの回答

2025年5月18日

Thanks for your feedback — and we’re sorry to hear about your experience with connection speed and reliability.

We’ve been working hard behind the scenes to improve server stability and compatibility with more services, especially after inheriting a lot of outdated infrastructure in 2023. If you’re still open to it, our support team can help troubleshoot and suggest optimized server settings for your region and use case.

That said, we understand if you’ve already chosen to move on — and we appreciate you giving VPN Secure a try.

— VPN Secure Team

VPN Secure からの回答

2025年5月18日 に更新

Updated Answer: ⬇️

Thanks for the follow-up — and for calling us out directly.

You're right to say the way this played out doesn’t inspire trust. The deactivation came far too abruptly, and while we did send advance notice, it's clear it didn’t reach many of the people it should’ve. That failure is on us.

We’ve never claimed this was handled perfectly — only that we’re trying to face the fallout transparently. That means showing up, even when we’re being called out, and responding to frustration with honesty rather than defensiveness or silence.

No excuses — just a tough situation we’ve tried, however imperfectly, to handle head-on.

— VPN Secure Team

Original Answer: ⬇️

We understand how that email may have come across — and we’re not surprised it landed poorly.

Our intent wasn’t to pretend nothing happened or to spin this into a sales pitch. We sent that message because many users told us they never received the original notice — and we wanted to make sure everyone knew what happened, even if it was too late to fix it.

We did inherit the infrastructure, but not the contracts, customer records, or payments. Still, we kept Lifetime accounts active for two extra years — not because we had to, but because we felt it was the least we could do.

We know that doesn’t make it right in your eyes. But we’re still here, answering honestly, and not running from the backlash.

— VPN Secure Team

VPN Secure からの回答

2025年5月18日

We hear your anger — and we won’t try to convince you otherwise.

What we can say is this: we didn’t inherit any legal agreements, contracts, or payments from the previous company. This wasn’t a full acquisition — it was an asset-only deal. Still, we kept Lifetime accounts running for two extra years at our own cost.

You don’t have to forgive us. But we’re not hiding, and we’re not pretending this didn’t hurt people. We’re just being upfront — even when it costs us.

— VPN Secure Team

VPN Secure からの回答

2025年5月18日

Thanks for your feedback — and we get why it feels that way.

To clarify: all active paid subscribers had to cancel and re-subscribe under the new company because we didn’t receive access to the previous merchant accounts (PinPayments or PayPal). No one was “grandfathered in” unfairly — except Lifetime users, who actually did continue to get access for two more years without interruption or payment, entirely at our cost.

That’s not us picking and choosing. It was a messy handover, and we tried to handle it the best we could — even if it didn’t land right.

— VPN Secure Team

VPN Secure からの回答

2025年5月18日

Thanks for laying this out so clearly — your message is one of the more thoughtful critiques we’ve received, and we genuinely appreciate it.

You're absolutely right that we should’ve communicated earlier and more effectively. Relying on email alone — especially with an old list, high bounce rate, and no redundancy like app banners or login prompts — was a huge oversight. We missed the opportunity to get ahead of this before frustration boiled over, and we take responsibility for that.

As for the decision itself: we didn’t know about the Lifetime Deals when we acquired the infrastructure, and we weren’t given contracts, payment records, or access to the prior merchant accounts. But none of that excuses the poor handling of the situation after we found out. We tried to do the right thing by keeping the accounts active for two more years, but you're right — we should’ve used that time to develop a clearer, more respectful path forward.

We’re not here to dodge blame. This was mishandled, and we’re learning that the hard way.

We’re grateful you took the time to write this — and we wish you the best with BulletVPN. They sound like they’re doing it right.

— VPN Secure Team

VPN Secure からの回答

2025年5月18日

We understand why that feels like a betrayal — and we know no amount of explanation can undo that disappointment.

To clarify: we didn’t acquire the company itself, just its infrastructure and software — no contracts, no revenue, no customer payment data. That’s why we couldn’t “honor” deals we weren’t legally or financially part of. But we still kept those accounts active for two more years at our own cost.

It’s not the outcome you wanted, and we understand why you’re walking away. But we’ve tried to handle this with transparency — even if the decision remains unpopular.

— VPN Secure Team

VPN Secure からの回答

2025年5月18日

We understand your anger — and we’re not going to try to spin it.

You’re right that we’re using the infrastructure and the brand. But the deal was an asset-only acquisition — not a company buyout. We didn’t receive the contracts, revenue, or customer payment data. That means no legal obligation to honor past deals — but we chose to keep Lifetime accounts active for two more years anyway, fully at our cost.

We know that doesn’t make it feel any less like a betrayal, and we accept that. But we’re not hiding from criticism — we’re here, owning the fallout, and doing our best to rebuild something better.

— VPN Secure Team

VPN Secure からの回答

2025年5月18日

We understand how angry this feels — especially if you’ve experienced something like this before with another provider.

We're not here to convince you it wasn’t a breach of trust. From your perspective, it absolutely was. What we are trying to do is explain what happened without hiding: the previous company sold Lifetime Deals, then shut down. We bought the infrastructure — not the company, not the contracts, and not the revenue. No legal ownership transferred, just servers and code.

Still, we chose to keep LTD accounts running for two more years at our own expense. That might not redeem the situation, but it was never about pretending we didn’t care.

You don’t have to trust us — but we won’t stop being honest about what happened, even when it costs us.

— VPN Secure Team

VPN Secure からの回答

2025年5月18日

Thanks for speaking up — even if you weren’t directly affected, we understand why this decision has caused frustration.

We didn’t cancel Lifetime accounts lightly, and we know how much trust was lost in the process. Our goal wasn’t to disrespect anyone — it was to keep the service running after inheriting a situation we weren’t fully prepared for. That’s not an excuse, just the truth.

We appreciate that people are standing up for each other — and we’ll keep owning our side of the story, even when it’s not well received.

— VPN Secure Team

VPN Secure からの回答

2025年5月18日

Thank you — sincerely — for this level-headed and generous message.

We know this situation has been difficult for many users, so hearing from someone who sees the bigger picture really does matter to us. We're grateful you felt the service delivered strong value over the years, and even more so that you’ve chosen to stick with us.

We’re committed to making sure your continued trust is rewarded with a product that’s worth it.

— VPN Secure Team

VPN Secure からの回答

2025年5月17日

We hear you — and you're right that this felt like a slap in the face to many Lifetime users.

To clarify, we did send emails (two, in fact), but with a contact list that was years out of date, bounce rates above 20%, and spam filtering issues, many didn’t receive them. That’s on us — and we take full responsibility for that failure in communication.

As for wiping accounts: we didn’t do it overnight. We kept every Lifetime account active for two full years after the acquisition, without receiving any revenue from those subscriptions. That doesn’t make it feel better — we get that — but it wasn’t a sudden cutoff or a scheme to squeeze more money out of people.

We knew this would hurt, and we understand why many customers left. We’re not here to defend every decision — just to own it.

— VPN Secure Team

VPN Secure からの回答

2025年5月17日

We get why it feels that way — and we're not here to downplay your frustration.

When we acquired VPN Secure in 2023, it was an asset-only purchase. We didn’t inherit the contracts, revenue, or legal obligations tied to Lifetime Deals. But instead of cutting off access immediately, we kept those accounts running for two more years entirely at our expense — knowing full well many would still see this as a betrayal.

We understand if you see this as a deal-breaker. We're not trying to spin it — just being honest about the situation we walked into, and how we tried (imperfectly) to handle it.

— VPN Secure Team

VPN Secure からの回答

2025年5月17日

We hear you — and we respect your choice to move on.

The original “Lifetime” deals were sold by a different company, and while the counter may have said 9999 days, we know many users still had years remaining. When we acquired VPN Secure through an asset-only sale in 2023, we didn’t get the contracts, payment records, or legal obligations. But we kept those accounts active for two more years at our own cost — not to erase the past, but to offer continuity where we could.

We understand that’s not enough for many of you, and we accept the backlash. Whatever you decide next, we appreciate the time you spent with us.

— VPN Secure Team

VPN Secure からの回答

2025年5月17日

We understand your frustration, and we’re not asking for your trust — only to be clear about what happened.

The original Lifetime Deals were sold by a different company (BoostNetwork Pty Ltd). When we acquired VPN Secure in 2023 through an asset-only sale, we didn’t receive contracts, customer payment data, or legal obligations. Still, we kept those Lifetime accounts running for two more years at our own expense.

It wasn’t the outcome you deserved — but we didn’t take this lightly, and we’ve done our best to be honest about the situation.

— VPN Secure Team

VPN Secure からの回答

2025年5月17日

We understand — and you're absolutely right that customers shouldn’t be punished for a deal they had no part in structuring.

When we acquired VPN Secure in 2023, it was an asset-only sale. That means we inherited the infrastructure, code, and platform — but not the contracts, payment records, or legal obligations tied to Lifetime subscriptions. Still, instead of cutting LTD users off immediately, we kept accounts active for two more years — entirely at our own expense.

It wasn’t about shifting blame or disrespecting customers. It was a bad situation we tried to handle as transparently as we could, even when we knew it wouldn’t land well.

We sincerely regret that it came to this — but we’re here, owning the fallout, even if we can’t undo it.

— VPN Secure Team