VPN Secure レビュー 

VPN Secure からの回答

2025年5月17日

We hear you — and you’re right that a Google search could have revealed past Lifetime offers. But a public listing isn’t the same as access to internal records or legal disclosures during a sale.

We acquired VPN Secure through an asset-only deal — no contracts, no revenue data, no liabilities. Once we discovered the LTD situation, we didn’t cut and run. We kept those accounts active for two extra years, even without any incoming payments tied to them.

It wasn’t about devaluing customers. It was about salvaging what we could, while being upfront — even when it cost us. We know that doesn’t fix it for you, but we’re not hiding from the backlash.

— VPN Secure Team

VPN Secure からの回答

2025年5月17日

We understand your frustration — and we’re not going to try and sugarcoat it.

When we acquired VPN Secure in 2023, it was through an asset-only sale. That means we didn’t acquire the company entity, contracts, or revenue tied to those Lifetime deals. Still, we kept those accounts active for two more years at our own cost — knowing full well it wouldn’t feel like enough from your side.

We know many users, like yourself, have moved on to other providers, and we respect that choice. But we’ll continue to be transparent about the reality of the situation, even if it doesn’t change how it feels.

— VPN Secure Team

VPN Secure からの回答

2025年5月17日

We understand why this feels like a slap in the face — no amount of explanation changes the fact that, from your side, you paid for something that’s no longer there.

We tried to handle a complicated, messy legacy the best we could, but we know that for Lifetime users, it will never feel like enough.

We hear you, and we respect your frustration.

— VPN Secure Team

VPN Secure からの回答

2025年5月17日

Thanks for sharing your experience — we fully understand why you feel misled and disappointed.

We should have communicated earlier. That was one of our biggest failures, and no excuses change that. When we acquired the infrastructure, we didn't get any access to payment records, contracts, or customer payment data, which also meant we couldn’t process refunds (since we had no way to verify or issue them).

That said, we know from your side, it just feels like a broken promise — and we respect that you no longer trust us. Regardless, we appreciate you took the time to speak up, and we’ll continue to answer every message openly, even if we can’t fix the past.

— VPN Secure Team

VPN Secure からの回答

2025年5月17日

We understand why those emails might feel like adding insult to injury — that was never our intention. We’ve been trying to explain the complex situation openly, but we recognize that for Lifetime users like you, the result feels simple and unacceptable: you bought a deal, and it was later ended. We won’t try to sugarcoat that, and we respect your frustration.

— VPN Secure Team

VPN Secure からの回答

2025年5月17日

We understand why you feel this way — and we agree that the way the communication unfolded was not handled as well as it should have been.

To clarify: when we realized the full scope of inherited Lifetime accounts (which were not disclosed during the asset purchase), we should have started communicating much earlier. That's on us. The emails you received came too late, and the transition wasn't smooth.

We’re not proud of how that part played out, and we take responsibility for the frustration it caused. Regardless, we respect your choice to move on — and we’ll keep working to do better for those who stay.

— VPN Secure Team

VPN Secure からの回答

2025年5月17日 に更新

Edited Answer: ⬇️

Thanks for pinning that, because that's exactly what happened — every monthly or annual subscriber had to manually cancel their subscription with the old company's payment systems (PinPayment and PayPal under BoostNetwork Pty Ltd) and resubscribe under InfiniteQuant Ltd. We didn’t get it both ways — only Lifetime Deal users were kept running for two extra years without being asked to resubscribe, despite us not having access to the original payment systems or records.

Original Answer: ⬇️

We understand how frustrating this is to hear, and we don’t expect everyone to accept our explanation.

The reality is: when we acquired VPN Secure in 2023, it was an asset-only sale — we didn’t receive the contracts, liabilities, or any payments tied to Lifetime subscriptions. Those accounts continued to run for two additional years entirely at our cost, but we know that still feels like a breach from your side.

We respect that you feel let down, and we won’t argue with your decision to move on. But we will continue to be transparent about what happened, even if it doesn’t change the outcome.

— VPN Secure Team

VPN Secure からの回答

2025年5月17日

We understand — when trust is broken, it's almost impossible to rebuild, and we don’t expect you to feel any differently.

We’ve been clear about the reality: we acquired the infrastructure, not the contracts or the revenue from those Lifetime deals. That’s why all users — even monthly subscribers — had to re-subscribe under a new payment system after the acquisition.

We kept those accounts active for two extra years at our own cost, but we understand that from your perspective, that doesn’t undo the fact that the original deal is gone.

You’re right to choose any provider that earns your trust, and we respect that decision. We won’t try to change your mind — but we will continue to show up and answer directly, even when it's unpopular.

— VPN Secure Team

VPN Secure からの回答

2025年5月17日

We hear you — and we understand that many Lifetime users feel the only acceptable resolution would have been a refund.

Unfortunately, since this was an asset-only acquisition, we never had access to the funds collected from those Lifetime deals, nor to the previous payment platforms (like PayPal or PinPayments, which were registered under the old Australian company, BoostNetwork Pty Ltd). That’s why all users, including monthly subscribers, had to re-subscribe under our new payment system after the acquisition.

We understand that feels like a hollow answer — but it’s the factual one. We kept the accounts running for two additional years at our own cost because we couldn’t offer refunds we never received.

We know this won’t change your opinion, but we want to be clear, even if the outcome remains frustrating.

— VPN Secure Team

VPN Secure からの回答

2025年5月17日

We understand why this feels like a betrayal — and we’re not going to argue that it doesn’t feel terrible from your side.

When we acquired VPN Secure in 2023, it was through an asset-only sale — meaning we acquired the infrastructure, servers, and technology, but not the company itself, not the contracts, and not the payment systems. We also received no revenue from those Lifetime deals.

That’s why, despite not being legally obligated, we kept those Lifetime accounts running for two additional years at our own cost, trying to offer some continuity rather than pulling the plug immediately.

We know that explanation doesn’t make the situation feel any less bitter — and we don’t expect everyone to accept it. But we’ve been upfront about the messy reality, even when it makes us the target of anger.

We respect your choice to move on and wish you a better experience with your next VPN provider.

— VPN Secure Team

VPN Secure からの回答

2025年5月18日 に更新

Updated Answer: ⬇️

Thanks for the update, Chen — and you’re right to point out that communication could have been handled better.

In hindsight, we should have extended the notice period and communicated more clearly in the months leading up to the shutdown. But this wasn’t done out of malice or indifference — we’re a small team trying to navigate the fallout of a deal that came with hidden baggage and no ongoing revenue from these plans.

We’re not asking for trust — just trying to offer transparency, even if the outcome still stings. We wish things had unfolded differently, and we appreciate you taking the time to share your perspective.

— VPN Secure Team

Original Answer: ⬇️

Thanks for your feedback — we hear your frustration loud and clear.

We understand that for many Lifetime users, this feels like a scam, but the reality is more complicated (even if that doesn’t make it feel any better). The company was acquired in 2023 through an asset-only transaction, meaning we didn’t inherit the contracts, liabilities, or any of the funds from those Lifetime subscriptions. What we did inherit was the infrastructure and the challenge of keeping it alive with no revenue from those deals.

That’s why, even though we weren’t legally bound, we chose to keep Lifetime accounts running for two extra years at our own expense while trying to stabilize the service.

We know that explanation won’t change how this feels from your side, but we are being transparent about the situation — even if it makes us unpopular.

We respect your decision to move on and wish you better experiences with your next provider.

— VPN Secure Team

VPN Secure からの回答

2025年5月17日

Thanks for your direct feedback — we completely understand why this feels like a betrayal, and we’re not here to argue.

The difficult truth is: we acquired VPN Secure in 2023 through an asset-only purchase. We didn’t take over the company itself, nor did we receive any contracts, payment records, or legal obligations tied to the previous Lifetime Deals. That doesn’t make it feel any better from your side, we know that.

We kept those accounts active for two extra years, trying to provide continuity where we could, but we accept that many feel that wasn’t enough.

We respect your choice to move on to another provider — that’s absolutely your right. Regardless of where you go next, we wish you better experiences ahead.

— VPN Secure Team

VPN Secure からの回答

2025年5月17日 に更新

Updated Answer: ⬇️

Thanks for the follow-up — and, honestly, fair point.

If we had opened the conversation two years ago — transparently, clearly, and with proper lead time — this would have landed differently. Instead, we waited too long, tried to rip the bandage off late, and unsurprisingly, it blew up. That’s on us. No excuses.

You’re right: execution matters as much as the decision itself. And on that, we fully own the failure.

Thanks for the honesty. Even if we lost you for good, feedback like this still matters.

— VPN Secure Team

Original Answer: ⬇️

We understand why the offer felt out of touch, especially given your experience with the service. We know many users have chosen to move on, and we respect that decision.

— VPN Secure Team

VPN Secure からの回答

2025年5月16日

We understand your frustration. We know our offer didn’t feel like a fair resolution for many, and we accept your decision to move on to a service that better fits your needs.

— VPN Secure Team

VPN Secure からの回答

2025年5月16日

We understand this is how it feels. We've explained the facts behind the asset-only acquisition, but we accept that for many, the result is seen as a broken promise.

We respect your opinion.

— VPN Secure Team

VPN Secure からの回答

2025年5月16日

We understand why you see it that way — and you’re right that from your side, the promise was lifetime. We’ve explained the asset-only nature of the acquisition, but we accept that for many, that doesn’t feel like a fair outcome.

We respect your position.

— VPN Secure Team

VPN Secure からの回答

2025年5月16日

We understand why you feel this way. We’ve been transparent about the fact that it was an asset-only acquisition, but we accept that for many users, the result feels unfair. We respect your point of view, even if we can't change the outcome.

— VPN Secure Team

VPN Secure からの回答

2025年5月16日

We understand your frustration. We’ve explained the situation, but we also accept that for many users, nothing short of restoring the old plans would feel like the right outcome.

We respect your decision.

— VPN Secure Team

VPN Secure からの回答

2025年5月16日

We understand your frustration. While we’ve explained the structure of the acquisition, we accept that for many users, the outcome feels like a broken promise.

We respect your feedback.

— VPN Secure Team

VPN Secure からの回答

2025年5月16日

Thank you for your fair and thoughtful feedback — it means a lot, especially in the middle of all the frustration. We completely understand how this feels from your side, and you’re right that rebuilding trust will take more than words.

We’ll take your suggestion onboard regarding pricing — and we appreciate you acknowledging the effort, even if it hasn’t changed the outcome for many.

— VPN Secure Team