I made an online purchase. I loved the low prices and especially the AI specials on some products. I did not like that some of the products I received did not match the picture shown on the website eg... ãã£ãšèŠã
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I placed an order for collection from the store and it was super easy to navigate the website, and I love that I was able to collect my order the same day I ordered it. The staff at Waltons Beacon Bay... ãã£ãšèŠã
Myrin at Ballito Waltons, thank you. You made life with 4 children so much easier for me. I literally dropped my lists and arrived back later to pick up stationery boxes, marked with my kids names an... ãã£ãšèŠã
Needed stock of an item that had no stock online. Was given a substitute code which was something entirely different. Placed an order at one store for collection, stock was purchased by another cust... ãã£ãšèŠã
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Waltons ã«ã€ããŠ
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Waltons - Work. School. Life. Simplified.
Waltons is your trusted omnichannel retail partner for all office supplies, business and school essentials. We offer a wide selection of quality products, including school supplies, stationery, technology and the latest office furniture solutions. Whether youâre an individual or a business, our extensive range ensures you stay organised, productive, and efficient in your work and education.
With branches nationwide and an online procurement platform, shopping for office supplies and school essentials has never been easier. We are committed to delivering exceptional customer service, both in-store and online, ensuring your needs are met with care and efficiency.
As a proud Bidvest company and a Level 1 BBBEE contributor, Waltons continues to lead the market by simplifying work, school, and life with products that make a real difference.
Established in 1949, we remain at the forefront of providing business essentials and tools for success to customers across South Africa. Trust Waltons to meet all your business, school, and office needsâwork smarter, learn better, and live easier.é£çµ¡å
2nd Floor Bidvest House, 18 Crescent Drive, Melrose Arch, 2196, Johannesburg, åã¢ããªã«å ±ååœ
- +27 11 620 4000
- customercare@waltons.co.za
- waltons.co.za
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Ntokozo Mabaso The young man is a greatâŠ
Ntokozo Mabaso The young man is a great asset to the waltons east rand mall shop. He is very good with clients and very pleasant
2026幎7æ6æ¥
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Waltons ããã®åç
Hi Konrad,
Thank you for sharing this feedback. We're so pleased to hear that Ntokozo Mabaso at our Waltons East Rand Mall shop looked after you so well and made your experience a pleasant one. We'll be sure to let him and the team know how much his efforts are appreciated.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Waltons ããã®åç
Hi Marlene,
Thank you so much for your lovely review! We are delighted to hear that you found our service quick and efficient, and that you are pleased with your experience. Your feedback means a lot to us and motivates our team to keep up the good work.
We look forward to assisting you again soon!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Imprest with the delivery service andâŠ
Imprest with the delivery service and cost thsnks
2026幎7æ2æ¥
Waltons ããã®åç
Hi Ada,
Thank you for your kind words! We are thrilled that you were impressed with our delivery service and cost. It is wonderful to know we could meet your expectations, and we truly appreciate you taking the time to share your experience.
We hope to serve you again in the near future!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
The products were exactly as expected.
The order process was simple, the products were exactly as expected.
2026幎3æ16æ¥
Waltons ããã®åç
Hi Greg,
Thank you for your feedback! We are so pleased to hear that the order process was simple and that the products were exactly as expected. Providing a smooth, reliable experience is exactly what we aim for, and it's great to know we delivered on that.
We look forward to welcoming you back soon!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Very fast delivery
2026幎6æ30æ¥
Waltons ããã®åç
Hi Elaine,
Thank you for taking the time to leave a review! We are delighted to hear that you experienced very fast delivery. We always strive to get your orders to you as quickly as possible, and it's great to know we hit the mark.
We hope to serve you again soon!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
No stock available
Needed stock of an item that had no stock online. Was given a substitute code which was something entirely different. Placed an order at one store for collection, stock was purchased by another customer. Had to use my fuel and time to collect stock at another branch.
2026幎6æ29æ¥
Waltons ããã®åç
Hi Michelle,
Thank you for taking the time to share your experience with us. We are truly sorry to hear about the inconvenience you faced - being given an incorrect substitute code and then having the stock at your chosen collection branch purchased by another customer before you could collect it is completely unacceptable, and we understand how frustrating and costly that must have been for you.
We want to make this right. A support ticket has been opened on our end, and you are welcome to reply directly to that ticket so we can look into this matter further and find a suitable resolution for you.
We appreciate your feedback as it helps us improve our service, and we hope to have the opportunity to restore your confidence in Waltons.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Delivery service was great and theâŠ
Delivery service was great and the order was fast.
2026幎6æ29æ¥
Waltons ããã®åç
Hi Ponagatso,
Thank you so much for your wonderful review! We are thrilled to hear that your delivery experience was great and that your order arrived quickly. We always strive to ensure our customers receive their orders in a timely manner, and it is fantastic to know we hit the mark for you.
We look forward to serving you again soon!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Parcel arrived earlier than expected
Parcel arrived earlier than expected, in good condition.
2026幎6æ25æ¥
Waltons ããã®åç
Hi Madeleine,
Thank you so much for your lovely review! We are thrilled to hear that your parcel arrived ahead of schedule and in great condition.
We always strive to deliver a reliable and efficient service, and it is wonderful to know we hit the mark for you. We look forward to serving you again soon!
Kind regards,
Elzabe Curlewis (Waltons Customer Success Partner)
Please fix your ordering system
I placed an order and the email confirmation only came through after I queried it with Customer Services. They arranged for delivery the same afternoon but the next morning I received an email to say that the order is out for delivery although it was delivered the previous day. Will not order again much easier with Takealot or Amazon
2026幎6æ24æ¥
Waltons ããã®åç
Hi Louisa,
Thank you for taking the time to share your feedback. We sincerely apologise for the confusion around your order confirmation and the delivery status communication, we completely understand how frustrating it must have been to receive an out-for-delivery notification after your parcel had already arrived. This is not the standard of service we strive to provide, and we are sorry we fell short on this occasion.
A support ticket has been opened for your query, and you are welcome to reply directly to that ticket so we can investigate and address this matter further.
We do hope you will give us another opportunity to serve you better in the future.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Advertised goods that did not have in stock
Advertised goods that did not have in stock. Kept quite and delivered wrong, bad quality goods
2026幎6æ26æ¥
Waltons ããã®åç
Hi Marguerite,
Thank you for bringing this to our attention. We are truly sorry to hear that the items advertised were not available and that you received incorrect, poor-quality goods as a replacement without any prior communication. This falls well below the standard we hold ourselves to, and we sincerely apologise for the inconvenience caused.
A support ticket has been opened for your query, and you are welcome to reply directly to that ticket so we can look into this matter and make it right for you.
We hope to have the opportunity to restore your confidence in Waltons.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
very disappointing service 3 weeks forâŠ
very disappointing service 3 weeks for an order , not the correct items ordered, delivery confusion no customer feedback poor communication
will never order again
2026幎6æ24æ¥
Waltons ããã®åç
Hi Nikita,
Thank you for your feedback, and we are truly sorry to hear about your experience. A three-week wait, incorrect items, delivery confusion, and a lack of communication are all completely unacceptable, and we understand your frustration entirely.
A support ticket has been opened for your query, and you are welcome to reply directly to that ticket so we can investigate the full extent of what went wrong and work towards a resolution.
We sincerely hope you will allow us the opportunity to make this right.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Great service!
Waltons kept me updated throughout the process, from ordering up to delivery. The fact that the online price was much cheaper than store price made this transaction one for the books.
Thank you Waltons!
2026幎6æ22æ¥
Waltons ããã®åç
Hi Agnes,
Thank you so much for your wonderful review! We are delighted to hear that you were kept well informed throughout the ordering and delivery process, and that you found a great deal online. We love that this transaction was one to remember, that is exactly the experience we aim to provide.
Thank you for choosing Waltons, and we look forward to serving you again!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
The cartridges are exactly what IâŠ
The cartridges are exactly what I needed. Packaging intact.
2026幎6æ25æ¥
Waltons ããã®åç
Hi Neliswa,
Thank you for your kind review! We are pleased to hear that the cartridges were exactly what you needed and arrived with the packaging intact. It is always great to know that our products are meeting expectations.
We look forward to assisting you again in the future!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Waltons ããã®åç
Hi Dave,
Thank you for the great feedback! We are thrilled to hear that you were happy with the pricing, efficiency, and speed of delivery. We always aim to make the experience as seamless as possible.
We look forward to seeing you again soon!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Quick and easy ordering process
Quick and easy ordering process. Best price. Collection at branch was hassle free with friendly staff.
2026幎6æ24æ¥
Waltons ããã®åç
Hi Fiona,
Thank you so much for your positive review! We are delighted to hear that the ordering process was quick and easy, that you found the best price, and that collection at your local branch was a hassle-free and friendly experience. That is exactly what we strive for!
We hope to serve you again soon.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Fast and easy delivery
2026幎6æ23æ¥
Waltons ããã®åç
Hi Francois,
Thank you for your review! We are so pleased to hear that your delivery was fast and easy. We appreciate you taking the time to share your experience with us.
We look forward to serving you again!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Great service
Very good service from online consultants, timeous delivery and great products.
2026幎6æ23æ¥
Waltons ããã®åç
Hi Larke Medical Team,
Thank you for your wonderful feedback! We are thrilled to hear that you received great service from our online consultants, enjoyed timeous delivery, and were happy with our products. It is always a pleasure to serve you.
We look forward to your next order!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Communication
Communication, they responded when I encounter issue with my delivery service.
2026幎6æ17æ¥
Waltons ããã®åç
Hi Buyiselwa,
Thank you so much for taking the time to leave us a review! We're pleased to hear that our team was responsive when you experienced an issue with your delivery. Keeping our customers informed and supported is something we take seriously, and we're glad we could assist.
We hope to provide you with an even smoother experience next time!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Prompt service and reasonably pricedâŠ
Prompt service and reasonablypriced product.
2026幎6æ22æ¥
Waltons ããã®åç
Hi Gail,
Thank you for your wonderful review! We're delighted to hear that you found our service prompt and our products reasonably priced - that's exactly what we strive for. We look forward to serving you again soon!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Waltons ããã®åç
Hi Delores,
Thank you for the fantastic feedback! We're so glad to hear your experience was easy, fast, and efficient. We always aim to make the process as seamless as possible for our customers, and it's great to know we hit the mark. We hope to see you again soon!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
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