We Are Knitters レビュー 

This is an update. After leaving negative review here someone from the company finally reached back out about my refund and the return. I returned the item, waited for four days from when the post office delivered it and had to email again to get the refund processed. Overall disappointing product and service, I would not order from here again.

Perfect!
Always so nice ideas!
Very good quality of the wool.
Best customer service!
I love “we are knitters”

Depuis que j'ai commandé les kits, j'ai énormément progressé en tricot, merci beaucoup!

WAK sent yarns from different dye lots in my first kit order. I sent an email via the WAK website and received a professional, friendly response within 48 hours to remedy the situation, including options. That said, the quality and color of the yarn (two colors in this kit) is quite poor. The cotton feels cheap, is substantially thinner than that featured in the photo of the Venice Tee that I ordered, and the color is weak and washed out. Given the cost of the kit at almost US$80, I don't think I will be ordering from WAK again.

Très bon contact. Très professionnel

Mi piace, perché e moltissimo WAK, perché innanzi tutto sono molto gentili e fanno in modo di risolvere i tuoi problemi. Poi arriva filato (sempre bello). In quantità più che abbondante. Non si è costretti ad acquistare i ferri se li hai già e detraggono il costo dall'importo. Se perdi il PDF delle istruzioni online te lo reinviamo gratuitamente e subito con gentilezza. Sono sempre disponibili per eventuali problemi. L' unica cosa che io vorrei è avere di nuovo le istruzioni stampate.Col mio primo ordine di poteva scegliere, pagando una cifra irrisoria. Mi piacerebbe che fosse ripristinata questa pratica modalità. In conclusione: bella puattaform

Fabulous customer support!! I received a pattern that is done with a chart, not written out. Charts are impossible for me due to an eye condition. I emailed to ask for a return and they offered me another pattern, written pattern, and a free skein of yarn due to higher requirements needed. Now they would have taken back the kit, however, I wanted to knit! And they solved my problem. So excited to get the package and begin to work. Thank you!!

My customer service experience was very positive. I had two questions about yarn supply and pattern adjustments. Each enquiry was acknowledged and within 24 hours I received an answer to both queries. The response was friendly, helpful and prompt. I look forward to my next Son cardigan project!

Réponse très rapide. Vincent a été très aimable. Bref, je suis très satisfaite 😊

Items arrived quickly. Beautiful yarn and needles. Patterns are well-written and easy to follow. So pleased with my purchases.

I have always loved your kits and yarn. Your customer service is beyond outstanding!

I am three days into making my first knit sweater, and learning to knit with the tutorials was easy. I’m so excited to have something I can wear and I can’t wait to pick my next project.

I haven't knitted in a while and wanted to try an easy project. The pattern was easy to read and I felt comfortable getting back in to knitting.

Was trying to track down an old kit. I searched for it and could not find reference to it. Went through the contact option and got an immediate auto response giving me timing on hearing from someone. Within that timing, I received an email with exactly what I wanted. Amazing customer service and really quick responses.

Love all the projects available whether it is a sweater or a scarf plus the variety of yarn.

I love the wool but am disappointed that some yarn, like the mohair has very limited colours. I keep checking to see if that status has changed but it has not. There is a shawl, your pattern, that I would love to make but I want the pink mohair. I am hoping that colour will become available again, as well as other colours

I love that you have frequent sales and shipping discounts.

I was very impressed with the speed of delivery. I live in Alaska and usually things can take quite some time to ship here but my yarn arrived so fast. I placed my order late in the evening of February 6 and it arrived at my door February 12! The whole process was seamless, easy and the yarn is gorgeous and so soft!

Love the WAK knitting bag; it’s perfect. There’s room for a couple of projects and al my tools.

Not only are the yarns and the kits stellar, the customer service is, too! Thank you!