Wellindal レビュー 3,104

Commandé un meuble fin juillet pas reçu .
Jusqu'à ce jour il me promette mon remboursement mais aucun reglement se fait .Ce site n'est pas serieux

Bonjour,
Je suis dans le même cas. J’ai demandé un remboursement d’une commande annulée le 25 août que je n’ai toujours pas obtenu!
Depuis, je relance tous les 15 jours et n’obtiens que des réponses automatiques m’indiquant que la demande a été transmise au service financier! Ce qui bien sûr est un mensonge!
Avez-vous engagé une procédure? Comment puis je me joindre à vous?
Merci
Anne-Sophie

Cant even give a one star rating. I never received my order from July 2020 a desk which I paid £90 for. Have emailed probably 15 times only to receive an automated email and still no refund. Absolutely disgusting. Do not order from this company.

I ordered a desk in June and it arrived 7 weeks later on 14th August and was damaged. There was a big crack right through the centre and chips taken out of the corners. It looked as if the desk was at least 2 years old. I emailed Wellindal advising of the issue and they offered a 40% refund on 15th August. I decided to take the 40% refund as I would have to cover the cost of returning the item so I thought this would work out easier. I was wrong. I have been continuously emailing the company and have received a response on 03/09 advising that their finance department was working on processing my refund. When I received no refund I followed up again and was told they could not locate my order. I replied attaching my order confirmation, email confirming compensation and the email confirming that it was with their finance department, only to receive another email stating that it was with their finance department on 16th September. To date I have not received this refund. DO NOT ORDER FROM THIS COMPANY. Quality is appalling and even worse is their customer service.

Oh god! I wish I’d read the reviews before I ordered! Ordered some shelves back in August, they never showed up, so I cancelled the order and asked for a refund. I’ve spent two months trying to get refunded and so far, no luck. Avoid this company at all costs!

L'horreur ! Pourquoi n'ai je pas consulter leur site et les avis des internautes avant de passer ma commande ?
Je n'ai jamais reçu la commande et je n'arrive pas à me faire rembourser...Je suis d'accord pour être de ceux qui feront une action pour nous faire rembourser.

SITE DE VOLEUR A FUIRE COMME BEAUCOUP JE NE SUIS PAS REMBOURSÉ D(UNE LIVRAISON NON FAITE

Produkt bestellt, bezahlt, dann nicht lieferbar, storniert und bis heute - 3 Monate später - noch keine Rückzahlung erhalten

You know the story by now.....so, I took the advice and contacted Jordi Marron on LinkedIn. It took 3 reminders to him, about 10 chaser emails to the accounts team and I had to provide my IBAN/account details before, finally and happily I got an exact refund. This is not a scam just an horrendous business overlayed with a flashy website.

Como afirman los demás afectados, esta gente son unos ladrones. Con todas las letras. Compré una mesa a finales de mayo, que nunca llegó, así como la devolución y, salvo las respuestas robotizadas, no he sabido nada más de ellos. Además, son tan listos que no dejan pruebas de compra para dificultar la reclamación.

Bonjour
Peut on se regrouper contre Wellindal pour demander l'aide d'un juriste afin que nos remboursements soient pris en compte un jour ?
Comment ?
Arielle

No comfort in finding out I am not alone in my experience of being taken by this company. Contacted Jordi Marion through LinkedIn as many others have but as with the customer service department many promises with no delivery or refund. How a company can trade like this when they seem to be taking money for no service is beyond me. Hopefully at least anyone reading these reviews should be prevented from loosing any money like so many others.

Bonjour,
J'ai eu la même expérience que vous tous.
Commande passée début juillet, puis au vu du délais de livraison, j'ai annulée cette commande et depuis, impossible de se faire rembourser.
Réponse effectivement avec des mails automatique, avec les mêmes commentaires déjà précisés dans les
messages précédents.
Pourquoi ne pas se réunir pour déposer plainte ou mettre un avocat dessus ?
Si quelqu'un à une proposition ????
On peut se mettre en contact sur facebook, par exemple ?
Création d'un groupe, etc...........

Stay away never received my item or my money back

Ordered garden screening that didn't arrive. Requested refund. No refund received. Many communications later and 2 months after date of order, still nothing.
Contacted my bank through the chargeback scheme and now have my money back.
This company, if it truly exists, should be shutdown and reported to the fraud agency.

Terrible experience. I have been waiting for a refund for over 7 months now.

Igual que el resto llevo un más de un mes para que hagan el reembolso de una mercancía que no tenían en stock. Una estafa. Acudiré a la oficina del consumidor

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Beware this company is a scam!!!
I ordered a desk back in June and when it was finally delivered by the end of July it arrived completely broken. I asked for a refund it’s now been 4 months and I still haven’t received one.
Do not buy from them it’s scam!!

I became suspicious within a matter of days when my order was still pending, although the money had been taken from my card - I chased and within a few days it had left Barcelona..........and then returned!
Wellindal (now Konstilo) told me that it was due to the UK refusing shipments from Spain because of the COVID situation and that a full refund would be received within a matter of days. That was back in June - I’ve chased on a number of occasions with lots of apologies, but that’s about it. From what I can tell from reading other experiences, it’s the same old promises they give to all of their “customers” aka victims!
Normally I’m pretty careful when purchasing online but for the first time, I got scammed.