Purchased a rare bottle for a friend’s birthday. The website did state multiple time that there would be extra cost. Shipping and duties, doubled the price of the bottle. Unfortunately I j... もっと見る
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Prompt responses to my emails. Advice on valuation of the bottles was very accurate. Collection of bottles very smooth. I did find that the website auction bidding was sometimes out of sync with... もっと見る
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WARNING! BEWARE ! Il mese scorso ho dovuto ricorrere all’avvocato. Interi ordini NON CONSEGNATI dopo aver pagato spese di spedizione e di assicurazione per centinaia di sterline. Altre singole b... もっと見る
企業が回答しました
No other whisky auction platform comes close to the expert advice, friendly customer service and prompt speedy payment that the superb WA team offers sellers. They are world class!
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企業情報
当該企業による記述
Whisky Auctioneer is the world leading platform for the buying and selling of whisky and spirits at auction. Our global auctions feature the most comprehensive selection of old, rare and collectible whiskies and spirits available online.
連絡先
PH1 3FN, Perth, 英国
- info@whiskyauctioneer.com
- whiskyauctioneer.com
4.3
優良
340件のレビュー
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この企業のTrustpilot 利用方法
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Great company to deal with .
Great company to deal with .
I love looking at all the expensive bottles and then bidding on the ones I can actually afford .
I've also found new distillerys through browsing that I would never have ordinarily have seen or considered.
2025年2月13日
Whisky Auctioneer からの回答
Thank you for your kind words, Samuel! We're so glad that you enjoy browsing our auctions and discovering new distilleries. We strive to offer a wide variety of bottles for all tastes and budgets.
Megan - Whisky Auctioneer
PROBLEM SOLVED
I sent 3 emails with requested documents (ID + place of residence) regarding the offer price + 2000£.
Never received any reply!
2025年2月20日
Whisky Auctioneer からの回答
Thanks for your review Michel. Your comments have been shared with our senior management team for investigation.
Great experience throughout the…
Great experience throughout the auction, there was a small hiccup with the payment the next day, this was resolved promptly and efficiently. Delivery was also quite quick. Very happy with the service.
2025年2月12日
Whisky Auctioneer からの回答
Thank you for your wonderful review, Harry! We're so glad to hear that, despite the minor hiccup, you were pleased with our prompt service and delivery. We appreciate your continued trust in us!
Megan - Whisky Auctioneer
Postage over-priced, whisky corked
Bidding process easy enough, and fast efficient payment and dispatch service once you win an item. However I have given them two stars only as the postage is very expensive, at £10 a bottle, plus you get charged tax on this so its actually £12! The other costs involved in bidding are clearly explained, but all the same it adds a considerable amount to the final charge, so buyer beware. I was also unfortunate in that the very first bottle I won turned out to be corked - the cork was totally rotten, broke in half when I carefully tried to open it, even though sealed, and the whisky stank of mildew, so it went down the sink! Again they are up front about warning you about this possibility, but if you intend drinking what you win, or giving as a gift etc, rather than just storing for the future to resell, be very aware of this and adjust your bid accordingly. My purchase was not a particularly old bottle (probably stored about 20 years-ish)) so I was quite surprised when it turned out to be rank!
2025年2月12日
Whisky Auctioneer からの回答
Thanks for your review Michel. Your comments have been shared with our senior management team for investigation.
Whisky Auctioneer からの回答
Thanks so much for your kind words! We're really pleased you had a positive experience.
Megan – Whisky Auctioneer
Quick answer
2025年2月17日
Whisky Auctioneer からの回答
Thank you for the 5-star review!
Megan - Whisky Auctioneer.
Whisky Auctioneer からの回答
Hi Danny, thanks for your review. Pleased to hear you've managed to secure a few good bottles from Whisky Auctioneer.
Megan - Whisky Auctioneer
Very good service.
2025年2月12日
Whisky Auctioneer からの回答
Thanks for the 5-star review Vien - much appreciated. We're pleased to hear you've had a good experience with Whisky Auctioneer.
Megan - Whisky Auctioneer
Easy and quick delivery
Easy and quick delivery, quick and professional response to any query
2025年2月5日
Whisky Auctioneer からの回答
Thanks for this great review. We're always happy to hear that our service has met customer expectations.
Megan - Whisky Auctioneer
Buying at auction
I intended to buy more but because of way auction ends. Because all the auction carried on for around 5 hrs after the 7 o'clock plus 2 minutes time. I would have preferred a defined ending time. I was bidding on four bottles but because I did not know how much the No1 bottle would make and adding on commission etc, I was surprized what I did get it for I could have afforded more and again as you will have seen I missed bottle No4 on a last second counter bid. So in my opinion a defined end time on each bottle would have allowed me to concentrate on my purchasing allowance as not to over spend but happy with what I got just my opinion
2025年2月12日
Whisky Auctioneer からの回答
Thanks for your review. We really appreciate all customer feedback and take it into consideration when reviewing our processes. Our auctions will end anytime from 7pm (UK Local Time). Once 7pm is reached, activity on any item will prolong the ENTIRE auction by a further 2 minutes. This means that the entire auction will end when there has been no bidding activity placed within the last two minutes after 7pm. The auction will usually take several hours to finish after 7pm has passed. Please do reach out to our Client Service team if you wish to discuss this further.
Megan - Whisky Auctioneer
Whisky Auctioneer からの回答
Thanks for the 5-star review Mr Garner - we appreciate you taking the time to leave us this and we're pleased to hear you've had a great experience with Whisky Auctioneer.
Megan - Whisky Auctioneer
Good choice well packed and quick post
2025年2月11日
Whisky Auctioneer からの回答
Thanks for your feedback Cavan. Delighted to hear you've benefitted from our quick and safe delivery!
Megan - Whisky Auctioneer
Whisky Auctioneer からの回答
What a great review Lee-ming. Thank you for sharing your feedback with us - it's always much appreciated.
Megan - Whisky Auctioneer
Whisky Auctioneer からの回答
Thanks for the 5-star review! Much appreciated.
Megan - Whisky Auctioneer
Whisky Auctioneer からの回答
Hi Craig. Thanks for your review. All customer feedback is appreciated. We are proud to serve customers from all around the world and are constantly reviewing our processes and delivery partners to ensure we are providing quick and safe transit for customer bottles. Please do reach out to our client service team to discuss your options and make sure you're getting the best from your Whisky Auctioneer experience.
Megan - Whisky Auctioneer
Terrible shipping quality from the UK
I have been extremely disappointed in my experience with receiving bottles from Whisky Auctioneer, specifically lots delivered from the UK. No matter how many times I ask, they ship the bottles in flimsy boxes that don't support their weight and cheap bubble wrap that gives little protection. This is quite a contrast to the bottles being shipped from the EU that are shipped impeccably. Unfortuantly I can't purchase expensive bottles through them anymore, as I don't trust that they will arrive without damage. It's a real disappointment.
2025年1月15日
Whisky Auctioneer からの回答
Hi Zion. We're sorry to hear about your experience. Safe, secure and quick shipping is very important to us, and we are always optimising this to ensure customer satisfaction. I have spoken with our Senior Management team who have advised they've been in touch with you to discuss your experience.
Megan - Whisky Auctioneer
Great experience and prices just wish…
Great experience and prices just wish you guys was in the states shipping a little bit pricey
2025年1月21日
Whisky Auctioneer からの回答
Thanks for your review Keith. We're pleased to hear you've been able to take advantage of our global shipping. We're always reviewing our delivery processes and partners to ensure we can provide quick, safe and affordable shipping. Your comments have been noted and we appreciate you reaching out.
Megan - Whisky Auctioneer
Good colletion of American whiskey.
Good colletion of American whiskey.
Fast shipment.
Keep upp the good work
Stig
2025年1月14日
Whisky Auctioneer からの回答
What a great review - thanks for taking the time to share your experience.
Megan - Whisky Auctioneer
Your shipping process
Your shipping process, which used to be very efficient and good, has completely gone the other way. You charge 75 quid for shipping ONE bottle, and it arrives via UPS ground, ONE MONTH after I paid for said item. This is the second time this has occurred, it makes me not want to use your service any longer.
2025年1月21日
Whisky Auctioneer からの回答
Hi George. Thank you for your review. We're sorry to hear we've not met your expectations this time.
Our client service team have tried to reach out to you to discuss your comments but haven't managed to get in touch. We are always reviewing our shipping and delivery partners to ensure we can provide the very best in safe and efficient shipping at a reasonable price. All our delivery estimates and shipping fees can be found on our website.
Megan - Whisky Auctioneer.
Whisky Auctioneer からの回答
Thank you for the lovely feedback! We're so glad to hear you had a great experience with us. Best wishes, Eilidh at Whisky Auctioneer.
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