Purchased a rare bottle for a friend’s birthday. The website did state multiple time that there would be extra cost. Shipping and duties, doubled the price of the bottle. Unfortunately I j... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Prompt responses to my emails. Advice on valuation of the bottles was very accurate. Collection of bottles very smooth. I did find that the website auction bidding was sometimes out of sync with... もっと見る
企業が回答しました
Overall pleased Had a few issues with my returns , After speaking with the right person this was quickly resolved I would most definitely use this service again Very knowledgeable people and the... もっと見る
企業が回答しました
No other whisky auction platform comes close to the expert advice, friendly customer service and prompt speedy payment that the superb WA team offers sellers. They are world class!
企業が回答しました
企業情報
当該企業による記述
Whisky Auctioneer is the world leading platform for the buying and selling of whisky and spirits at auction. Our global auctions feature the most comprehensive selection of old, rare and collectible whiskies and spirits available online.
連絡先
PH1 3FN, Perth, 英国
- info@whiskyauctioneer.com
- whiskyauctioneer.com
4.3
優良
339件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Gems Galore
Great service as usual. No hidden fees. Super quick delivery. Got a couple gems on this occasion. Thank you.
2025年3月14日
Whisky Auctioneer からの回答
Hello, thank you for taking the time to leave such wonderful feedback for us, we truly appreciate it. We're so glad to hear you had a fantastic experience and congratulations on finding some hidden gems - it's always the fun part! Best wishes, Eilidh at Whisky Auctioneer.
High add on costs
Still a great place to find whisky, the 'add on' costs of margin and high postage are starting to put me off future purchases
2025年3月12日
Whisky Auctioneer からの回答
Hi Josh, Thanks for taking the time to leave us your positive feedback. Our team will be delighted to hear that you had a 5-star experience with us. We look forward to welcoming you back soon. Best wishes, Eilidh at Whisky Auctioneer.
Whisky Auctioneer からの回答
Hello, Thank you for the 5 star review! We're delighted to hear you had a smooth experience with us. Thanks for your support! Eilidh, Whisky Auctioneer.
Everything worked out wonderfully
Everything worked out wonderfully. The auction as well as the whole handling afterwards. I can highly recommend Whisky Auctioneer.
2025年3月11日
Whisky Auctioneer からの回答
Thank you so much for your kind words, Patrick. We’re delighted to hear everything went smoothly and truly appreciate your recommendation.
Megan – Whisky Auctioneer
Simple bet on youre favorite bottle and…
Simple bet on youre favorite bottle and whenn youre price is the highest you pay and they send you the bottle quick!
Negative: The warn you aboud the tax you have to pay by passing the border (in my case from the UK to Netherlands) but you don't see the exact amound, what you can aspect, when you close on the site!
2025年3月14日
Whisky Auctioneer からの回答
Thank you, Marcel. We’re pleased you found the process simple and efficient. You can find information on VAT on our Shipping Fees and Information pages at whiskyauctioneer.com.
Megan – Whisky Auctioneer
Whisky Auctioneer からの回答
Thanks for the great feedback! We're thrilled to hear you're enjoying our auctions.
Megan – Whisky Auctioneer
Answered my query promptly.
2025年3月11日
Whisky Auctioneer からの回答
Thank you, Colin! We're really glad we could assist you promptly—don't hesitate to reach out if you ever need anything else.
Megan – Whisky Auctioneer
A Auction and a must for collectors
A fab Auction and probably the biggest in the world. In all my years collecting whisky I've only ever had the odd problem annd they corrected it without any fuss. I love this site.
2025年3月11日
Whisky Auctioneer からの回答
Thanks a lot, Tom! We're honoured to be a part of your whisky collecting journey. Your long-term support and kind words mean a lot to us.
Megan – Whisky Auctioneer
So far all recieved well packed and…
So far all recieved well packed and arrived on time with good tracking
2025年3月11日
Whisky Auctioneer からの回答
We’re so happy everything arrived safely and on time. Thank you for taking the time to leave a review!
Megan – Whisky Auctioneer
Perfect Whisky Guidance
I have been interfacing with Whisky Auctioneer to get my bottles to their auction securely and safely, and they assisted me through the entire process. They provided valuable insight as to the current market prices for my bottles and every bottle was sold. I received better prices for my bottles than the same bottles that were sold in other auctions.
2025年3月6日
Whisky Auctioneer からの回答
Thank you, Dave! We’re delighted to have helped you through the selling process, and even more thrilled to hear the results exceeded your expectations.
Megan – Whisky Auctioneer
This was my first time actually winning…
This was my first time actually winning anything. When I had questions, they were timely in getting me answers.they did a great job in shipping, and it was easy to track my package.
2025年2月21日
Whisky Auctioneer からの回答
Thank you for sharing your experience, Ricky! We're so pleased to hear you had a great first-time auction win with us. It's fantastic that you felt supported and had a smooth shipping process. If you ever have any more questions, don't hesitate to reach out!
Megan - Whisky Auctioneer
The best whisky auction site
Professional service with efficient and precise customer support.
Straight forward app, user friendly.
Large selection of distilleries and bottles.
2025年3月10日
自発的なレビュー
Whisky Auctioneer からの回答
Thank you, Marc, for your kind words! We're so happy to hear that you had a great experience with our service, and we're thrilled you found our selection enjoyable. We strive to provide a user-friendly experience and quality customer support.
Megan - Whisky Auctioneer
This auction site has been very…
This auction site has been very transparent in pricing and process. They are very communicative and the shipping process is easy and affordable.
2025年2月25日
Whisky Auctioneer からの回答
Thank you for your positive feedback! We're glad to hear that you found our pricing transparent and the shipping process efficient. It's always great to hear that our communication is appreciated as well!
Megan - Whisky Auctioneer
Greedy Company
I made a big purchase over 5K and asked to split an invoice which was done to me before due to bank daily limits. They never reply to my request after days they reply saying NO and charged a late fee. After I reached out asking for their help. How hard is to split an invoice in 2??? Besides being lazy employers at giving customer service, They only care about making a few bucks and not the customers. Greedy company.
Highly disappointed
2025年2月25日
Whisky Auctioneer からの回答
Hi Mike. I'm sorry to hear of your frustrations with your invoice. I've discussed your review with our senior management team who replied same day to both your emails. They advised that you were made aware that we could accept a split payment if you paid by bank transfer. Please do reach out to us again if there's anything else we can support you with.
Megan - Whisky Auctioneer.
Always a great experience
The ease of using the auction is great. There are Whiskey's and brandies that I can't find anywhere else. I have enjoyed building my Collection. I find great value with the auctions.
2025年2月17日
Whisky Auctioneer からの回答
Thank you so much for your kind review, Donald! We're delighted to hear that you're enjoying the auction process and finding unique bottles to add to your collection. We appreciate your continued support!
Megan - Whisky Auctioneer
Excellent customer service and…
Excellent customer service and lightning fast response time. Love this auction site!
2025年2月17日
Whisky Auctioneer からの回答
Thank you for your great review, Brian! We're so glad to hear that you're enjoying the service and our quick response times. We look forward to having you back for more great auctions!
Megan - Whisky Auctioneer
The utmost!!
Whisky Auctioneer is by far the best auction house I've ever worked with on my whisky collection.
Having successfully auctioned off almost 1000 bottles through them, their professionalism and integrity is beyond expectations!!
2025年2月21日
Whisky Auctioneer からの回答
Thank you, Alan, for the fantastic review! It's wonderful to hear that you've had such a positive experience with us over the course of auctioning off nearly 1,000 bottles. We’re honored to be part of your whisky collection journey.
Megan - Whisky Auctioneer
Smooth experiences.
Great information on items and pictures. Always reply back quickly and packaging done right. Only flaw would be shipping information, but sometimes that can be understandable.
2025年2月21日
Whisky Auctioneer からの回答
Thank you, Ken, for your thoughtful feedback! We're happy to hear that you've had a smooth experience with us overall, and we appreciate your feedback about shipping information. We’re always working to improve! Please do reach out to our Client Service team if there's anything we can support you with.
Megan - Whisky Auctioneer
Great company to deal with .
Great company to deal with .
I love looking at all the expensive bottles and then bidding on the ones I can actually afford .
I've also found new distillerys through browsing that I would never have ordinarily have seen or considered.
2025年2月13日
Whisky Auctioneer からの回答
Thank you for your kind words, Samuel! We're so glad that you enjoy browsing our auctions and discovering new distilleries. We strive to offer a wide variety of bottles for all tastes and budgets.
Megan - Whisky Auctioneer
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。