Purchased a rare bottle for a friend’s birthday. The website did state multiple time that there would be extra cost. Shipping and duties, doubled the price of the bottle. Unfortunately I j... もっと見る
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Prompt responses to my emails. Advice on valuation of the bottles was very accurate. Collection of bottles very smooth. I did find that the website auction bidding was sometimes out of sync with... もっと見る
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Overall pleased Had a few issues with my returns , After speaking with the right person this was quickly resolved I would most definitely use this service again Very knowledgeable people and the... もっと見る
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No other whisky auction platform comes close to the expert advice, friendly customer service and prompt speedy payment that the superb WA team offers sellers. They are world class!
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企業情報
当該企業による記述
Whisky Auctioneer is the world leading platform for the buying and selling of whisky and spirits at auction. Our global auctions feature the most comprehensive selection of old, rare and collectible whiskies and spirits available online.
連絡先
PH1 3FN, Perth, 英国
- info@whiskyauctioneer.com
- whiskyauctioneer.com
4.3
優良
339件のレビュー
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Whisky Auctioneer からの回答
Hello, thanks so much for the great feedback, we really appreciate it! I'm delighted to hear you were happy with the service, shipping and pricing. Best wishes, Eilidh.
Great service!!!
2026年5月26日
Whisky Auctioneer からの回答
Hi Lauren, thanks so much for taking the time to leave us a 5* review - I'll make sure to pass this on to our team who will really appreciate it. Best wishes, Eilidh.
Fantastic service start to finish
Fantastic service start to finish. Great result for my bottle and smooth payment process of funds to my account. Will sell again!
2026年5月11日
Whisky Auctioneer からの回答
Hi Joe. Thank you so much for such a lovely review, we so appreciate hearing your feedback and sharing your experience.
Megan
Always provide a very friendly Service
Always provide a very friendly and helpful service..
2026年5月11日
Whisky Auctioneer からの回答
Thank you so much for your review. Its so appreciated to hear about your experience with us.
Megan
Whisky Auctioneer からの回答
Hi Lewis,
Thank you so much for your lovely feedback, ill be sure to pass this onto our team.
Megan
Bought a Hibiki 17 Phoenix through…
[Update: Whisky Auctioneer has since worked with me to reach a resolution. While we were unable to reach 100% agreement, they have agreed to take steps to address the situation. I am satisfied with the path forward given both parties made compromises. I appreciate them engaging further after escalation. The team I spoke with were polite and professional. We have a path forward but still needs to be executed. I will be more than happy to update this review again once the process is fully completed.]
Bought a Hibiki 17 Phoenix through Whisky Auctioneer and was very disappointed.
The bottle arrived with a noticeably low fill level that was not clearly represented in the listing photos. While they claim it was “visible,” in reality the angle of the images made it very difficult to accurately assess — I only realized how low it was once I had the bottle in hand.
I raised this with them, but they refused any resolution and relied on “sold as seen.” What’s frustrating is that even their own team initially said the fill level appeared consistent with other bottles, which shows how unclear the photos actually were.
At this price point, I would expect something as important as fill level to be clearly shown.
They claim to assess fill level of bottles in their policy but after beeing handed around to 6 different members of their team in email correspondance with different answers every single time, it became clear theri team had no idea. Would strongly advise against purchasing any bottles of significant value from them. They do not back their own quality metrics and the responses I received from customer service validates that. Use another auction house
2026年4月6日
自発的なレビュー
Whisky Auctioneer からの回答
Hi Derrin,
Thank you for sharing your updated experience. We are glad to hear that you are happy with our investigation process and will do everything we can to resolve this as quickly and efficiently as possible.
Thanks,
Megan
I had to involve a lawyer in order to solve my problems with Whisky Auctioneer. Whisky collectors: be careful !!
WARNING! BEWARE !
Il mese scorso ho dovuto ricorrere all’avvocato. Interi ordini NON CONSEGNATI dopo aver pagato spese di spedizione e di assicurazione per centinaia di sterline. Altre singole bottiglie trattenute indebitamente in “storage” senza avere la minima spiegazione alle mie e-mail e quelle scritte dall’avvocato: nessun documento formale, nessun elenco delle bottiglie in “storage”, nessun documento di spedizione.
Ho subíto un attacco digitale con centinaia e centinaia di messaggi di pagamento (SENZA alcun MOTIVO).
Su suggerimento di associazione consumatori ho richiesto spiegazioni, ma non riesco ad avere rassicurazioni sulla gestione dei miei dati personali.
I suggest everybody to be extremely careful !!!!!!!!
2026年4月6日
自発的なレビュー
Whisky Auctioneer からの回答
Hi there,
Thank you for your review. We’re really sorry to hear about your experience and would like to resolve this as quickly as possible. We’ve attempted to contact you by phone and email over the past few days. Could you please let us know a convenient time to speak? Our dedicated Client Services team is available Monday to Saturday and can assist you in Italian.
Thanks, Megan
Great experience. And now I have some wonderful whiskey bottles!
From the initial registration until I received my whiskey bottles, it was easy and without surprise. The registration process was handled electronically and by a courtesy phone call. The bidding was easy enough to understand. The final pricing was clear, even with the tarriffs added on (I am based out of the US). When my bottles arrived a week or so after the auction, they were exactly as advertised. Very pleased overall.
2026年2月4日
Whisky Auctioneer からの回答
Hello,
Thank you so much for such lovely feedback. We truly value hearing about each and every experience so really appreciate you taking time out of your day to feedback on this. We hope you will join us for more auctions in the future!
Thanks, Megan L
Not great price expensive fees and very…
Not great price expensive fees and very slow payment nearly a month
2026年1月26日
自発的なレビュー
Whisky Auctioneer からの回答
Thank you for your review. We’ve reached out to you via Trustpilot to request a few more details so we can better understand your experience and look into this further. Once we hear back, one of our team will be happy to help.
Megan - Whisky Auctioneer
Quality auctioneers
Quality auctioneers, great selections, easy to use website and fantastic customer service
2025年9月10日
Whisky Auctioneer からの回答
Thank you very much for your five-star review, Gavin. We’re really pleased to hear such positive feedback about your experience and it means a great deal to our team.
Megan - Whisky Auctioneer
As always a first class service
As always a first class service, easy to use web page.
Delivered on time. Kept informed of delivery
2025年11月26日
Whisky Auctioneer からの回答
Thank you very much for your five-star review, David. We’re really pleased to hear you’ve had such a positive experience and that everything ran smoothly from start to finish.
Megan - Whisky Auctioneer
Whisky Auctioneer からの回答
Hi Eric. Thanks for the review - we're happy to hear you've had such a good experience with us.
Megan - Whisky Auctioneer
Quick
Quick, convenient and kind.
I can find bottles I want to get easily.
I've been using several whisky auction sites but Auctioneer is the best so far.
I get mine 2 days safely after payment from overseas.
2025年2月14日
Whisky Auctioneer からの回答
Thank you very much for your five-star review. We’re delighted to hear how positive your experience has been and that you’ve enjoyed bidding with us.
Megan - Whisky Auctioneer
Super item
Super item, well packaged and promptly dispatched; good website great people to deal with; what's not to like? A**!
2025年9月15日
Whisky Auctioneer からの回答
Thanks Steven - what a great review. Hope to have you back bidding on another auction soon!
Megan - Whisky Auctioneer
Whisky Auctioneer からの回答
Thanks for the positive review - much appreciated!
Megan - Whisky Auctioneer
Shipping prices have gotten stupidly…
Shipping prices have gotten stupidly expensive. Communication is atrocious. Multiple requests to ship bottles and there is not invoice or record of what is shipped and what isn’t.
2025年11月27日
Whisky Auctioneer からの回答
Thank you for your review. I’m sorry for the frustration caused by delays and unclear communication. This isn’t the experience we want customers to have. Your comments have been shared with our management team so the handling of this can be reviewed. If you’d like us to clarify the current position or help with anything further, our Client Service Team will be happy to assist.
Megan - Whisky Auctioneer
Whisky Auctioneer からの回答
Thank you very much for your five-star review. Great to hear you’ve enjoyed taking part in the auctions and found some bottles you’re excited about.
Megan - Whisky Auctioneer
A pitty. Too much costs.
A pitty. A fee bottels for less than £100, Total cost at the end more £ 160. More than 60 % costs.
2025年11月5日
Whisky Auctioneer からの回答
Thank you for your review, Henny. For a bottle of around £100, the total cost for buyer commission and standard shipping alone would not usually reach £160, so please do get in touch if you believe something has been calculated incorrectly and we can look into it for you. If the bottle was a UK lot being shipped to the EU, or an EU lot being shipped outside of the EU, additional delivery costs would apply, and these are noted in several places across our website. Customs charges may also be added by the courier, and these are not set or determinable by us, which is why we advise customers to check any applicable charges before bidding. If you’d like us to review a specific order, our Client Service Team will be happy to help.
Megan - Whisky Auctioneer
Delivery is fast
Delivery is fast, the website is easy to navigate and you get a fair chance of winning a few bottles at a reasonable price. Just remember to check the add ons, it could mean buying a bottle for more than it’s worth.
2025年11月5日
Whisky Auctioneer からの回答
Thank you very much for your five-star review, John. Great to hear you’ve found the site easy to use and that delivery has been quick. We appreciate your comments and hope you continue to enjoy taking part in our auctions.
Megan - Whisky Auctioneer
Whisky Auctioneer からの回答
Thank you very much for your five-star review, Haeyong. We really appreciate it.
Megan - Whisky Auctioneer
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