WHMCS レビュー 

Prompt responses, friendly customer service.

The support and assistance from the team is superb.

Best in class web hosting automation & management solution

Awesome software, it helped me put my hosting business in order.

I recently had the pleasure of interacting with the technical support and customer service team at WHMCS, and I must say that my experience was absolutely outstanding! From the moment I reached out for assistance, I was met with a level of professionalism and expertise that surpassed all my expectations.

First and foremost, the agents I interacted with were incredibly friendly and personable. They made me feel valued as a customer right from the start. Their exceptional interpersonal skills instantly put me at ease, making it easier for me to explain my issue.

One aspect that truly impressed me was the level of knowledge demonstrated by the WHMCS support team. They possessed a deep understanding of their product and swiftly identified the root cause of my problem (thanks, Cloudflare lol). Not only were they able to explain the issue to me in a clear and concise manner, but they were actually able to fix it for me fairly quickly.

What truly sets WHMCS apart is its quick response time. As soon as I submitted my ticket, their team promptly acknowledged my request and worked diligently to address my concerns. They wasted no time in getting to the heart of the matter, ensuring that my problem was resolved in the shortest possible time frame.

The efficiency with which the WHMCS team handled my issue was truly commendable. They approached the situation with a sense of urgency, sparing no effort to ensure that my experience was smooth and hassle-free. It was evident that they valued my time as much as their own, which is a rare quality to find in customer support these days.

In conclusion, I cannot recommend WHMCS's technical support and customer service enough. Their friendly and knowledgeable agents, combined with their swift and efficient problem-solving abilities, have made my experience a truly remarkable one. I'm incredibly grateful for their assistance and their commitment to providing exceptional service. WHMCS has definitely earned my trust and loyalty as a satisfied customer.

Amazing product, support is great too

Awful software, doesnt offer credit notes by default, terrible performance, locked down and also has broken logic.

If you have had previous transactions and then disable the gateway it will update the old ones to a gateway that is still active - essentially corrupting alot of data.

This software is in need of a full rewrite to be good.

They don't give up

As a legitimate developer and vendor, I am disappointed with the way WHMCS handles their Marketplace and review system. It is deeply concerning that they knowingly allow users of nulled software, including those using nulled WHMCS versions, to post negative reviews, directly impacting the reputation and credibility of developers like ourselves.

I reported a review of a user which does use nulled versions of both our software and WHMCS. As responsible developers, we take measures to protect our software and ensure that only legitimate license holders can purchase and use our modules. Unfortunately, WHMCS has not taken any action against this user, and the reviews on the products remain on the Marketplace.

WHMCS's reasoning is that they lack the resources to verify the legitimacy of each review, and instead, they suggest that I reply to the negative reviews to provide a more balanced view. While it is understandable that they may not have the resources to address every review individually, in cases like this one, where the situation is clearly unjust, they should take action. By not taking appropriate action, they provide users of nulled software a platform to damage the reputation of legitimate vendors without consequence.

I have tried to contact WHMCS and request that they remove the negative reviews posted by this user, but they have chosen to stand by their policy and have offered no solution to the problem. This not only undermines the integrity of the WHMCS Marketplace but also demonstrates a lack of support for developers who work hard to create valuable and legitimate products.

I expected more help from WHMCS when dealing with this issue. I understand that removing feedback can be difficult, and I don't request that regularly. However, in this particular case, I believe that WHMCS would recognize the problem after spending just a few minutes looking into the details I provided. I understand that they might be concerned that removing reviews one time may lead to a commitment to handle such cases always, but I don't expect that. My expectation is for WHMCS to remove reviews from inapplicable users only. Regrettably, their reliance on predefined responses casts doubt on whether they have genuinely investigated the matter at all.

It is possible that the ticket was handled by the "wrong" person, as I can hardly imagine that it is in WHMCS's interest to provide a platform for such users. Therefore, I am more than willing to adjust the review accordingly if the case is dealt with appropriately. I am not interested in harming WHMCS in any way, but this issue and the associated frustration leave me no other option than to voice my opinion publicly. Despite this issue, WHMCS continues to be a reliable software for web hosting companies. Considering that this particular problem (which has significant impact for me) is the sole reason for my dissatisfaction, I will still give 3 stars to avoid causing undue harm to the overall rating.

If anyone wants to take a look at the ticket, the ticket ID is CXU-021306.

Great support, fast and efficient!

The WHMCS support helped me out with some small issue I couldn’t solve and my hosting provider (very famous worldwide, but I won’t say the company’s name), from which I bought a reseller account, barely gave me answers, but, during 15 days, the “advanced support analyst” said there was nothing wrong.

Then I came ask for help here in whmcs The whmcs support answered me back very quickly, plus, they found the issue in a second, and , even not being their obligation to solve it, they made me this favor.

Please keep up the good work.

This is how customer service should be! Its like a real person, who is actually interested in helping solve my issue. Something tiny became expired and was causing an issue. I could never have figured out what it was. But like a hero with a cape, they came in for the rescue and cheerfully handled it thoroughly and quickly -- so quickly!!

Fast and informative response that fixed my issue quickly!

I have been using WHMCS for several years now. Occasionally I might need help with a new feature in a new release and the support is always excellent.

Excellent support.
The support staff went above and beyond finding the information I forgot to supply, in order to fix the issue my installation was facing. Within a few hours the issue was identified and resolved completely.

WHMCS is the best platform for reselling hosting,servers, email hosting etc...

You are simply the best

Been a customer for a couple years. No complaints. I don't have many support tickets in my history with them so that's great. The software does precisely what I expect with a good update cadence.

I have used WHMCS for about 20 years, its amazing software and I can't ever see a day in the future where we wouldn't be using WHMCS to automate our hosting business.