WHMCS レビュー 

I am a new client to WHMCS, but not new in this industry, and i have to say that asking money for extra support ( for priority it`s not a good practice ). At the value of the subscription i think we should get response to our tickets in max 1-2 hours. Other companies, that offers subscription for similar products, have a better response rate, for a lower price, on WHMCS you have to wait with hours. The persons who says they have a good experience with their support, either use the highest tier of subscription or are fake reviews. It`s not the first time when i get response after almost 12-20 hours after i opened the ticket... Terrible support. In my opinion they can offer a better reponse time for the value they ask us to pay, or either reduce the costs of the license, and add support as a paid extra functionality.

I am very happy with WHMCS support response time. I just followed the instructions given and the error was fixed in a matter of seconds.

Occasionally some bugs bring problems to the normal use of the software, but otherwise everything works fine.

Support overall is helpful, they certainly know WHMCS and can provide the related docs and advise in assisting in troubleshooting issues.

It was an excelent service! The help they gave me and have always given us since 2016 was very clear and timely.

It's a fully capable support team, each issue I have is resolved quickly and they are very clear with explanations, thanks!

I've been using WHMCS over 10 years now. It covers all my needs and support is excellent.

WHMCS went above & beyond to assist. I'm new to the hosting business, and they made everything simple.

WHMCS support staff was helpful and gave me all information I needed with the guides.

I have been using WHMCS without any problems, until I started using their Apps & Integration, the worst decision ever.

I purchased credits to resell Site Builder and it doesn't work. I have been with multiple WHMCS support agents (all ask the same thing and provide solutions which NEVER fix the issues I experienced with Site Builder). One of the support agents even acknowledged that Site Builder seems to have issues. So why are they allowing to WASTE our time and money on it?

I have now tried Sitejet which works 100 times than Site Builder.

All my money, down the drain and wasted, buying credits for something that doesn't even work - I can't even claim a refund because they don't offer refunds for credits. My money is gone, because I only bought credits for Site Builder (not any other product, my customers are not even a target market for the other products).

I do not recommend reselling those things on "Apps & Intergrations", they have technical issues. You're taking your hard earned money and wasting it on non-refundable credits. It's frustrating!

My $20 might not be a lot to WHMCS, but in my currency it's a lot of money (R350!!!!!!!!!!!) and I wasted it!

I'm updating our review here. I appreciate the team at WHMCS working with us. We originally had issues due to using a VPN to signup with that flagged our account as being possibly fraudulent. At this time our order was approved and everything is now working smoothly.

After a very challenging issue, the team got things sorted working with my reseller hosting.

Company really needs to work on communicating things with customers. They had an outage that took down systems using their software, and nothing was posted on the announcements and new or status pages about the issue.

Update based on the response:

WHMCS contacted me regarding my review, and they once again tried to pin this on me. They missed the point with this response and with the support ticket.

I am lowering my score because they really seem to just want to try to do damage control at this point.

Great customer services, very responsive and get any issues resolved ASAP.

Great Product and even better support when you need it.

It's not intuitive. Need to be clearer explanations for the error messages.
We shouldn't have to contact support for simple issues that I've been having and I never had such issues with previous hosts.
But overall it's a great service. Thank you.

best support in both in terms of quality and speed ... benchmark level for all tech supports .. and developer friendly too

The WHMCS software is excellent, the best in the industry. But the customer service is mediocre, always sloppy and beating around the bush instead of analyzing the problem as reported by the customer. They always try to avoid a thorough analysis, discrediting the report of the problems and trying to shift the blame to components.