After about 15 years with TalkTalk we recently had problems with very slow Internet, more than once. Although we were long standing customers they didn’t want to help or resolve our problem. We have n... もっと見る
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The team of young men that came to do the insulation, were very polite and friendly Freddy Sam & Leister. They did their very best to run the cable where we preferred it to be. The wiring was at... もっと見る
企業が回答しました
I was worried about the installation not wanting my garden dug up to lay the access cable - the engineers were excellent and listened to my concerns and made sure I was happy with the install. I now h... もっと見る
Customer service is amazing. The WiFi service is awful. I pay for 300mbps, and can confirm it's never hits and never stays above 150, the latency is also terrible. The price is the only thing th... もっと見る
企業が回答しました
企業情報
当該企業による記述
Broadband that works - Guaranteed! Full-fibre, ultrafast and future-proof. Island staff, Island call centres, Island engineers. Because We Care. Since 2001, WightFibre has owned and operated its own telecommunications infrastructure entirely independently of BT Openreach. WightFibre provides phone, tv and broadband services to homes and businesses on the Isle of Wight. Only WightFibre is committed to building a full-fibre broadband network across the Island. The WightFibre Gigabit Island Project will see full-fibre broadband deployed to over 70,000 homes and businesses across the Island by 2024. Ultimately the project will see over 80,000 homes connected to our network.
Broadband that works...GUARANTEED!
当該企業による記述
- Pay what you see, leave at any time
- Island call centres, Island staff and Island engineers...it’s because we care.
連絡先
Communications House, 56 Love Ln, PO31 7EU, Cowes, 英国
- 01983 242424
- enquiries@wightfibre.com
- wightfibre.com
4.6
優良
4068件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
very quick install and really good…
very quick install and really good customer service, thank you very much
2025年11月9日
WightFibre からの回答
Hello Bill,
Thank you so much for the 5‑star review! ✨
We’re really glad to hear that your installation was completed quickly and that you had a great experience with our customer service team. Your support means a lot to us.
Thanks again! 💙
Easy to get started and book an…
Easy to get started and book an appointment online have been kept informed at every stage. Installation was seamless and efficient. Now to enjoy my super fast broadband at a much more reasonable cost. So far so good 👍😊
2026年2月4日
自発的なレビュー
WightFibre からの回答
Hello Joanne,
Thank you so much for the fantastic 5‑star review! 🌟
We’re thrilled to hear how easy it was to get started and that you felt well‑informed throughout the process.
It’s great to know your installation went smoothly and you’re now enjoying super‑fast broadband at a better price, exactly what we aim for!
If you ever need anything, we’re always here to help.
Enjoy your new speeds! 🚀💙
Exemplary service
From the initial enquiry all the way through to the finished product everything was extremely efficient and seamless. Very professional and the after service exemplary.
2025年10月9日
WightFibre からの回答
Hello David,
Thank you so much for your fantastic 5‑star review! ✨
We’re thrilled to hear that your experience, from the very first enquiry through to installation, was efficient, seamless, and professionally handled.
It’s especially wonderful to know that our aftercare has stood out as exemplary.
Delivering great service at every stage is really important to us, so your feedback means a lot.
Thanks again for choosing WightFibre! 💙
Occasional Issues but generally a good experience!
WF packages are competitively priced, compared to other providers & the service generally works well.
There are occasions when the bandwidth drops, which can interfere with access e.g. streaming services. The 'handshake' between devices & the router is sometimes delayed too.
Overall; very happy with WF & delighted to use a local service provider.
2025年11月6日
WightFibre からの回答
Hello Sharon,
Thank you so much for taking the time to leave us a 5‑star review! ✨
We’re really pleased to hear you find our packages competitively priced and that your service is working well overall.
We’re grateful for your feedback regarding occasional bandwidth drops and the delayed device-to-router ‘handshake’. That’s not the experience we want for you, and insights like this help us continue improving. If you notice any patterns, times of day, specific devices, or particular apps, we’d be happy to look into this further.
It’s wonderful to hear that you’re happy with WightFibre and value having a local provider.
We’re delighted to have you with us!
If there’s ever anything we can help with, please don’t hesitate to get in touch! 💙
Wight Fibre staff are very helpful and…
Wight Fibre staff are very helpful and friendly. Everything was very clearly explained during installation. Matthew in the sales department was exceptionally helpful answering queries. So nice to be able to speak to a real person unlike other companies nowadays.
!00% recommend.
2026年1月30日
自発的なレビュー
WightFibre からの回答
Hello SD,
Thank you so much for your wonderful 5‑star review! ✨
We’re delighted to hear that your installation went smoothly and that everything was clearly explained by our team.
It’s fantastic to know that Matthew in our sales department was able to answer all your queries and make the process even easier we’ll be sure to pass on your kind words to him.
We really appreciate you highlighting the value of being able to speak to a real person.
Providing friendly, helpful support is something we’re truly proud of.
Thank you again for your recommendation, it means a lot! 💙
Reliable and consistent speeds even at…
Reliable and consistent speeds even at peak times, highly recommend.
2025年11月2日
WightFibre からの回答
Hello Kevin,
Thank you so much for the wonderful 5‑star review! 🌟
We’re delighted to hear that you’re enjoying reliable and consistent speeds, even during peak times.
Providing a fast, steady connection is exactly what we aim for, so your feedback means a lot to us.
Thanks again for recommending us!
If you ever need anything, we’re always here to help. 💙
Service and installation were efficient…
Service and installation were efficient and extremely helpful.
2025年10月31日
WightFibre からの回答
Hello,
Thank you for your 5‑star review! ⭐️
We’re delighted to hear that you found our service and installation both efficient and extremely helpful.
Our team works hard to make the process as smooth as possible, and it’s great to know we delivered that for you.
If you ever need any support, we’re always here to help. 💙
WightFibre からの回答
Hello Ellebee,
Thank you for your 5‑star review! ⭐️
We’re delighted to hear you received fast, efficient and friendly service.
That’s exactly what we aim for, and it’s great to know our team delivered!
If you ever need anything, we’re always here to help. 💙
Very helpful and friendly service…
Very helpful and friendly service always someone to help at the end of the phone and local they talk you through anything you do not understand. The young lads that installed were were brilliant explained everything cannot fault Wightfibre in any way fantastic
2025年10月28日
WightFibre からの回答
Hello Gregg,
Thank you so much for your fantastic 5‑star review! 🌟
We’re really pleased to hear that you’ve found our team helpful, friendly, and easy to reach when you need support.
It’s great to know that our installers made everything clear and provided a brilliant experience for you, we’ll be sure to pass your kind words on to them.
Your feedback means a lot to us, and we’re delighted that you’re enjoying your WightFibre service.
If you ever need anything in the future, we’re always here and happy to help!
Thanks again for choosing WightFibre 💙
Such helpful staff in the call centre
Such helpful staff in the call centre. I had a couple of teething problems in the beginning, but the staff talked me through the steps I needed to take to rectify these. Can't fault the team at all
2025年10月30日
WightFibre からの回答
Hello Teri,
Thank you so much for your lovely 5‑star review! ⭐
We’re really glad to hear our call centre team were able to guide you through those early teething problems and get everything sorted. Your kind words mean a lot to us, and we’ll be sure to share them with the team.
If you ever need anything in the future, we’re always here and happy to help.
Thanks again for choosing WightFibre! 💙
I was unsure about switching providers…
I was unsure about switching providers but so glad I did good service at half the price win win
2025年10月28日
WightFibre からの回答
Hello Sandra,
Thank you so much for your fantastic review! ✨
We’re really pleased to hear that switching felt worthwhile and that you’re enjoying great service at a better price. A win‑win indeed! Thanks for choosing us! 💙
Friendly helpful staff prepared to…
Friendly helpful staff prepared to explain things In simple English language ,quick and neat installation
2025年10月28日
WightFibre からの回答
Hello Mrs Tattersall,
Thank you for your fantastic feedback! ✨
We’re really pleased to hear that our team was friendly and helpful, and that everything was explained clearly and understandable.
It’s great to know the installation was quick and neat too.
We really appreciate you taking the time to share your experience! 💙
WightFibre からの回答
Hello GSmi,
Thank you for your great review! ✨
We’re really pleased to hear you received excellent service and experienced no issues.
Your feedback is very much appreciated! 💙
WightFibre からの回答
Hello Lisa,
Thank you for your lovely feedback! ✨
We’re delighted to hear that you’ve had an amazing experience and that our engineers were helpful and polite.
We’ll be sure to pass your kind comments on to the team, they’ll really appreciate it! 💙
WightFibre からの回答
Hello Lynda,
Thank you for your kind feedback! ✨
We’re really pleased to hear that our team was helpful and understanding.
Providing supportive, friendly service is very important to us, and your comments mean a lot! 💙
Nice people who deliver what they…
Nice people who deliver what they promised and they actually answer the phone when you call them unlike every other media company in the UK.
2025年9月26日
WightFibre からの回答
Hello Peter,
Thank you for the 5⭐ review!
We really appreciate you taking the time to share this.
It’s great to hear that you found our team approachable and that we delivered exactly what was promised.
We know how frustrating it can be when you can’t get hold of a real person, so answering the phone and being there when you need us is something we genuinely care about.
Thanks again for choosing us, we’re always here if you need anything. 💙
White Fibre Deliver
White Fibre deliver what they promise and more.
The installation was seamless. The techs were efficient, friendly, polite and so helpful. Well done Sash and Archie. What a team!
I am so grateful.
Best wishes
David
2026年1月18日
自発的なレビュー
WightFibre からの回答
Hi David,
Thank you so much for your wonderful 5‑star review! ✨
We’re delighted to hear that your installation was seamless and that Sash and Archie made such a positive impression.
They’ll be thrilled to know their efficiency, friendliness, and professionalism stood out.
We’re grateful for your kind words and so pleased you’re happy with your WightFibre experience! 💙
What a let down this internet is
What a let down this internet is . We are constantly having to reset , we loose connection on a regular basis as well . Considering I pay for the most expensive package . One thing I’ve also noticed when the internet looses connection it will NOT state that on the plume app therefore making you believe there’s no problem. Very overrated service
2025年10月20日
WightFibre からの回答
Hello Mrs Williams,
Thank you for taking the time to leave a review, and we’re really sorry to hear you’ve been experiencing issues, this isn’t the experience we want for any of our customers.
We’ve checked our system and can’t see any record of you reporting a fault to us.
We’re always here to help, and our team can usually diagnose and resolve connection problems quickly once we’re made aware of them.
Regularly needing to reset your equipment is not normal, especially on our top-tier package, so we’d really like to investigate this properly for you.
Regarding the Plume app, it provides useful insights but doesn’t always show every type of connection drop, which is why we recommend contacting us directly if something doesn’t feel right.
Please get in touch with our Customer Service Team so we can run full diagnostics and get this sorted for you.
We’re confident we can get things back to the reliable service you should expect from us.
I am very happy with white fibre and…
I am very happy with white fibre and the service is very reliable and I made the right choice leaving the sky
2025年10月19日
WightFibre からの回答
Hello Terence,
Thank you so much for your lovely 5‑star review! ✨
We’re delighted to hear that you’re happy with WightFibre and that your service has been reliable.
It’s great to know you feel you made the right choice switching from Sky.
We really appreciate you being with us, thank you for choosing WightFibre! 💙
Been with WF for a couple of months now…
Been with WF for a couple of months now and haven't had any problems. Fast fibre speeds and very reasonable prices, would definitely recommend switching to wight fibre if you haven't already!
2025年8月24日
WightFibre からの回答
Hi Kyle,
Thank you so much for the fantastic 5‑star review! ✨
We’re thrilled to hear you’ve enjoyed fast, reliable speeds and a trouble‑free experience over the past few months.
It’s great to know you find our prices reasonable too.
We really appreciate your recommendation, it means a lot!
Thanks again for choosing WightFibre. 💙
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