After about 15 years with TalkTalk we recently had problems with very slow Internet, more than once. Although we were long standing customers they didn’t want to help or resolve our problem. We have n... もっと見る
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The team of young men that came to do the insulation, were very polite and friendly Freddy Sam & Leister. They did their very best to run the cable where we preferred it to be. The wiring was at... もっと見る
企業が回答しました
I was worried about the installation not wanting my garden dug up to lay the access cable - the engineers were excellent and listened to my concerns and made sure I was happy with the install. I now h... もっと見る
Customer service is amazing. The WiFi service is awful. I pay for 300mbps, and can confirm it's never hits and never stays above 150, the latency is also terrible. The price is the only thing th... もっと見る
企業が回答しました
企業情報
当該企業による記述
Broadband that works - Guaranteed! Full-fibre, ultrafast and future-proof. Island staff, Island call centres, Island engineers. Because We Care. Since 2001, WightFibre has owned and operated its own telecommunications infrastructure entirely independently of BT Openreach. WightFibre provides phone, tv and broadband services to homes and businesses on the Isle of Wight. Only WightFibre is committed to building a full-fibre broadband network across the Island. The WightFibre Gigabit Island Project will see full-fibre broadband deployed to over 70,000 homes and businesses across the Island by 2024. Ultimately the project will see over 80,000 homes connected to our network.
Broadband that works...GUARANTEED!
当該企業による記述
- Pay what you see, leave at any time
- Island call centres, Island staff and Island engineers...it’s because we care.
連絡先
Communications House, 56 Love Ln, PO31 7EU, Cowes, 英国
- 01983 242424
- enquiries@wightfibre.com
- wightfibre.com
4.6
優良
4068件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great coverage throughout home
Great coverage throughout home, just getting to grips with Plume
2025年11月19日
WightFibre からの回答
Hello Chris,
Thank you for your review!
We’re really pleased to hear you’re getting great coverage throughout your home.
If the 1‑star rating was accidental, you’re welcome to update it — but if there’s anything you’re unsure about while getting to grips with Plume, we’re always here to help.
Please don’t hesitate to reach out and we’ll make sure everything is working exactly as you expect.
Thanks again for your feedback!
Quick and trouble free installation
Quick and trouble free installation. Really good speed and coverage.
2025年11月17日
WightFibre からの回答
Hello Matthew,
Thank you so much for the wonderful 5‑star review! ✨
We’re delighted to hear that your installation was quick and trouble‑free, and that you’re enjoying the great speed and coverage.
If you ever need anything or have any questions, we’re always here to help.
Thanks again for choosing us! 💙
Fantastic!🤗
The customer service is outstanding , the gentlemen that came to install it were very efficient & kind , nothing too much trouble & the speed of my Wi Fi is the best I’ve ever had .
I would highly recommend this company . Thank you Wightfibre !
2025年11月16日
WightFibre からの回答
Hello Terri,
Thank you so much for your wonderful 5‑star review! ✨
We’re thrilled to hear that you’ve had such a positive experience with us.
It’s fantastic to know that our customer service team made a great impression and that the installation team were efficient, kind, and happy to help with anything you needed.
We’re also delighted that you’re enjoying the speed and performance of your WiFi, that’s exactly what we aim for!
Your recommendation means a lot to us.
Thank you for choosing WightFibre! 💙
Quick and efficient
2025年10月20日
WightFibre からの回答
Hello Peter,
Thank you for taking the time to leave us a 4‑star review! ✨
We’re really pleased to hear that you found our service quick and efficient.
If there’s anything we can do to turn that 4 stars into a 5‑star experience, we’d love to hear from you.
Your feedback helps us continue improving.
Thanks for choosing WightFibre! 💙
Super Fast and Great Value
We moved to the Island in mid November and I needed a fast broadband service to enable me to work form home. Installation was the day after we moved in a despite an early glitch the service has proved to be reliable, fast and very reasonably priced, highly recommended
2025年11月16日
WightFibre からの回答
Hello Clive,
Thank you so much for your fantastic 5‑star review! ✨
We’re delighted to hear that your move to the Island went smoothly and that we were able to get you connected the very next day, especially when fast, reliable broadband is essential for working from home.
We’re glad the early glitch was quickly resolved and that your service has since been fast, reliable, and great value for money.
Your recommendation means a lot to us and to the whole WightFibre team.
Thank you for choosing us, and welcome to the Island! 💙
Good personal local service
Good personal service from a local provider. Easy to contact if needed. Installation very quick. Workmanship tidy and considerate.
2025年10月19日
WightFibre からの回答
Hello Ian,
Thank you so much for your lovely 5‑star review! ✨
We’re delighted to hear that you’ve experienced great personal service from our local team.
It’s wonderful to know that we were easy to contact, the installation was quick, and that our engineers carried out their work neatly and considerately.
Your feedback means a lot to us — thank you for choosing WightFibre! 💙
Excellent service.
So far I have not had a single problem with my service and on the odd occasion I have had to call customer service they have been very professional and I can understand what they are saying.
2026年2月14日
WightFibre からの回答
Hello Kevin,
Thank you so much for your 5‑star review! ✨
We’re really pleased to hear that your service has been completely trouble‑free so far.
It’s also great to know that on the occasions you’ve contacted our customer service team, you’ve found them professional and easy to understand, that’s exactly the experience we aim to deliver.
We truly appreciate your feedback and your support.
Thank you for choosing WightFibre! 💙
Have had no WiFi for over 14 days and…no
Have had no WiFi for over 14 days and after endless calls it’s still not sorted maybe this Tuesday but I want hold my breath
2026年1月31日
WightFibre からの回答
Hi Gary,
Thank you for taking the time to share your feedback, and I’m really sorry for the experience you’ve had.
Being without a connection for this long is incredibly frustrating, and you’re absolutely right to expect better.
Your loss of service was caused by a problem on the line outside your property, which unfortunately required specialist equipment and access to fix safely.
This meant the repair couldn’t be completed during the first visit, and the work had to be rescheduled, something that understandably added to your frustration.
We should have communicated these delays more clearly, and we apologise for not keeping you better informed during this time.
This is something we will review internally and improve on.
Our team is due to complete the repair on 16th February, today, and they are committed to getting you back online as quickly as possible.
We’ve also arranged compensation for the days you’ve been without service.
We truly appreciate your patience, and we’re sorry that your experience hasn’t reflected the high standards we aim to deliver.
If you need anything in the meantime, please don’t hesitate to get in touch, we’re here to help.
WightFibre Customer Service Management Team
WightFibre からの回答
Hello SG,
Thank you so much for your fantastic 5‑star review! ✨
We're delighted to hear that your installation was quick and easy, your WiFi is performing brilliantly, and that our customer service team has made a great impression.
Your feedback means a lot to us, and we’re thrilled you’re enjoying your WightFibre experience.
Thanks for choosing us! 💙
Exceeded expectations
Once the somewhat delayed installation date finally arrived everything exceeded my expectations. We had no fibre to our house and something was blocked. The workmen were most polite and informative. The first team working on our actual installation a few days later were equally polite and genuinely keen to do a great job fixing everything where required in a neat and tidy manner. No unsightly cables. I'm a fussy person, so I'm surprised and impressed that I am delighted with Wightfibre installation team.
2026年2月10日
自発的なレビュー
WightFibre からの回答
Hello Sylvia,
Thank you so much for taking the time to leave us a wonderful 5‑star review! ✨
We’re delighted to hear that, despite the initial delay, your installation experience exceeded expectations.
Our teams work hard to provide a polite, informative, and tidy service, so it’s fantastic to hear that both crews impressed you, especially as you describe yourself as quite particular about how things are done!
We’re thrilled that the installation was completed neatly, with everything fixed properly and no unsightly cabling left behind.
Your feedback means a lot to us and to the installation teams who take real pride in their work.
We’re so pleased you’re happy with your WightFibre installation.
Thank you for choosing us! 💙
WightFibre からの回答
Hello Mr Measor,
Thank you for the fantastic 5‑star review! ⭐️
We’re delighted to hear you received great service from start to finish. Your recommendation means a lot to us, and we’re really glad we could provide an experience worthy of it.
If you ever need anything in the future, we’re always here to help! 💙
Helpful when it’s easy
I first contacted Wightfibre around 8 weeks ago, very helpful at first when you call up and a sale might be forthcoming. Then things changed.
My property on the Isle of Wight isn’t connected to fibre broadband, but they said if I provide them with details of the Managing Agent they use a special team that would liaise with them to gain approval to connect the property. Hence my review title “Helpful when it’s easy” because I’ve now phoned them on 5 occasions, each time receiving a variation of poor attitudes and people that don’t want to help. Over 8 weeks a courtesy call would be nice perhaps with any progress you’ve made or just a no update call - in only trying to buy one of your services! My most recent call was yesterday, I spoke to a lady who was totally unhelpful, stating a colleague was looking after my case, but he’s on his lunch break so I’ll get him to call you.
Nobody returned my call again, same as last time.
Today I have set up a new broadband connection with another company as Wightfibre were unhelpful. If anyone there disagrees, I suggest a Manager listens to my call yesterday and see if they got the same feeling as me.
Wightfibre now end up on my list of never agains which is poor because I was only trying to support a local business.
2026年2月12日
自発的なレビュー
WightFibre からの回答
Hi Paul,
Thank you for your feedback, and we’re sorry to hear about your experience.
We did complete a survey for the property, however we were awaiting authorisation from the managing agent before we could proceed, as we’re unable to install without this approval. We fully acknowledge that this should have been communicated and followed up more clearly from our side, and we apologise that it wasn’t chased more proactively.
We’re also sorry to hear about the lack of follow-up and the service you received during your calls. This feedback has been taken on board, and we’re reviewing our internal communication to ensure improvements are made.
Friendly
Friendly, efficient, well explained procedures. An actual human at the end of the phone. Called back with follow up courtesy calls.
2025年11月13日
WightFibre からの回答
Hello Heather,
Thank you so much for the fantastic 5‑star review! ✨
We're really pleased to hear that you found our service friendly, efficient, and clearly explained.
It’s great to know that having a real person on the other end of the phone made a difference, and that our follow‑up courtesy calls were appreciated.
If you ever need anything else, we’re always here to help.
Thanks again for taking the time to share your experience! 💙
We are getting random call’s which I…
We are getting random call’s which I understood were being blocked.
2025年11月12日
WightFibre からの回答
Hello David,
Thank you for taking the time to leave a review.
We’re sorry to hear you’ve been receiving random calls, we understand how frustrating that can be.
While we can’t block every scam or nuisance call automatically, we can block specific numbers once they’re reported to us. If you’re able to share the numbers you’re receiving these calls from, our team will be happy to add them to your blocked list.
We can also enable Call Screening on your line, which helps stop unwanted callers from getting through.
Please get in touch with our Customer Service team and we’ll make sure you’re fully supported.
We’re here to help and want to improve your experience. 💙
The best.Customer service is second to none
Customer service is second to none. Value for money, unbeatable. They never let us down.
2025年11月12日
WightFibre からの回答
Hello Marc,
Thank you so much for your wonderful 5‑star review! ✨
We’re delighted to hear that you find our customer service second to none and our value for money unbeatable.
It means a lot to know we’ve consistently been able to support you and never let you down.
We truly appreciate your trust in us, and we’re always here whenever you need us! 💙
Great service.
2025年11月11日
WightFibre からの回答
Hello,
Thank you so much for the 5‑star rating! ⭐
We’re really glad to hear you had a great experience with us.
If you ever need anything or have any questions, we’re always here to help! 💙
The installation went very well the to…
The installation went very well the to guys were very polite & helpful, they made sure our phones ,& televisions were all working before they left,our internet speed is a lot faster highly recommended,
2026年2月8日
自発的なレビュー
WightFibre からの回答
Hello Pauline,
Thank you so much for the fantastic 5‑star review! 🌟
We’re delighted to hear that your installation went smoothly and that our engineers were polite, helpful, and made sure everything was working perfectly before they left.
It’s great to know you’re already enjoying the faster internet speeds!
We really appreciate your recommendation, it means a lot.
If you ever need anything in the future, we’re always here to help. 💙
WightFibre からの回答
Hello Nigel,
Thank you for the 5‑star review! ✨
We're really glad to hear you were happy with the work, especially given the awful wet conditions.
We’ll be sure to pass your kind words on to the team, they’ll really appreciate it.
Thanks for choosing us! 💙
WightFibre からの回答
Hello Geoff,
Thank you for the 5‑star review! ✨
We're delighted to hear you received superb service.
We really appreciate your support! 💙
WightFibre からの回答
Hello Lisa,
Thank you so much for your 5‑star review! ✨
We’re really glad to hear you found our team professional, informative, and helpful.
Your feedback means a lot to us, thank you for choosing us! 💙
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