WightFibreレビュー 

WightFibre からの回答

20時間前

Thank you for your 5-star review! We're pleased to hear everything has been running smoothly and that you're happy with the service.
As a local Isle of Wight provider, we know how important it is to be able to speak to someone nearby when you need help, so it's great to hear that our local customer service team has made a positive impression.
Thank you for choosing WightFibre and for taking the time to share your feedback.

WightFibre からの回答

20時間前

Thank you for taking the time to leave such a wonderful review. We're delighted to hear that you've made the switch to WightFibre and are already enjoying the benefits of a faster and more reliable connection. We're pleased our team could help make the transition a positive one. It's great to hear that Lenny and Sam made a good impression during the installation.
Thank you for choosing WightFibre and for giving us the opportunity to serve you. We hope you enjoy your new full-fibre service for many years to come!

WightFibre からの回答

20時間前

Thank you for the 5-star review! We're delighted to hear that our crew did a great job, especially on what sounds like a challenging installation. We know that some installs can be more complex than others, so it's fantastic to hear the team worked hard to get everything up and running for you. We really appreciate your feedback and your support for WightFibre. Enjoy your new service!

WightFibre からの回答

2日前

Thank you for your 5-star review! We're delighted to hear that you found our team helpful and that you received great customer service. Providing friendly, reliable support is something we take great pride in, so it's wonderful to know we've made a positive impression. Thank you for choosing WightFibre and for taking the time to share your feedback

WightFibre からの回答

2日前

Thank you for your 5-star review! We're pleased to hear that, although there were a few teething problems along the way, our customer service team was able to get everything resolved for you. Thank you for choosing WightFibre and for taking the time to share your experience.

WightFibre からの回答

3日前

Thank you for your review.
In many cases, different customers can have different packages, promotions, add-ons, or services included in their bundle, so it's not always a like-for-like comparison. The cost can vary depending on exactly what's included. We also offer some bundles on 30-day rolling agreements, and deals can change from month to month depending on the services and promotional discounts applied.
I've had a look and can't see that you've contacted us directly about this yet. We'd be happy to investigate further and review your account to make sure everything is correct. Please email us at Help@wightfibre.com with your account details, and we'll be happy to take a closer look.
Kind regards,
WightFibre

WightFibre からの回答

4日前

We're delighted to hear that our excellent rating helped you choose WightFibre. It's great to know that the positive experiences of our customers gave you the confidence to join us!
Thanks for choosing WightFibre, and welcome aboard!

WightFibre からの回答

4日前

We're delighted to hear you're enjoying both our service and our pricing. It's especially great to know that our customer service team made such a positive impression – providing friendly, helpful support is something we take great pride in.
Thank you for choosing WightFibre and for taking the time to share your experience.

WightFibre からの回答

5日前

We’re really pleased to hear everything was straightforward and that you found the service efficient and professional from start to finish. It’s great to know both our head office team and engineers delivered the level of reliability we aim for. Kind regards.

WightFibre からの回答

5日前

We’re delighted to hear you had such a smooth changeover and that both our installation team and customer service were friendly and helpful throughout. I’ll be sure to pass your kind comments on to Matthew and the team. Kind regards

WightFibre からの回答

5日前

Thank you for your feedback – we really appreciate you highlighting the positive experience you’ve had with our customer service. We’re sorry to hear that your WiFi performance hasn’t been meeting expectations. Speeds and latency like you’ve described aren’t what we’d want for our customers, and it’s something we’d absolutely like to investigate for you.
We can see that you haven’t been in touch with our support team regarding this issue yet, and we’d really welcome the opportunity to get this looked into and resolved.
Please do reach out to our customer support team at your convenience so we can run through some diagnostics with you and work towards getting a more consistent experience.
We’re here to help and would really like the chance to get this sorted for you. Kind regards.

WightFibre からの回答

5日前

Thanks so much for your kind words!
We’re really pleased to hear you had a great experience with both our install team and follow-up support. We’ll be sure to pass your feedback on to the team—they’ll really appreciate it.
If you ever need anything else, we’re always here to help! Kind regards.

WightFibre からの回答

5日前

Thank you for your fantastic feedback. We are delighted to hear that Freddy, Sam and Leister made such a positive impression during your installation.
It is great to know the team took the time to run the cable exactly where you preferred and ensured everything was fitted neatly and considerately. We are especially pleased that Leister was able to help inside the home and support you with setting up your devices.
We will be sure to pass your kind comments on to the team. They will really appreciate your recognition.
Thank you again for choosing WightFibre. Kind regards.

WightFibre からの回答

2026年6月26日

It’s great to hear everything’s working as expected and doing exactly what you need. Thank you for the review. Kind regards.

WightFibre からの回答

20時間前

Unfortunately, the information automatically attached to your Trustpilot review does not match any account details we hold on file, which has made it difficult for us to investigate your concerns. We previously requested additional information so that we could identify your account and look into the issues you've raised, but we have not received a response.
Without being able to verify the account or understand the specific circumstances, there is very little we can do to investigate further or provide a resolution. We would genuinely like the opportunity to look into this properly, so if you contact us directly with your account details, we'll be happy to review the matter and discuss your concerns in more detail. Kind regards WightFibre Team

WightFibre からの回答

2026年6月25日

Hi there,
Thank you for your review. We’re sorry to hear you’re still unhappy with how this has been left.
Our records show that during the installation, the cabling route was agreed on-site with your assistance. The cable was taken via the roof space through the existing window opening, and it was confirmed at the time that a small amount of external cable along the flat roof area was acceptable.
We can also see that on 12/03/2026 further work was completed to properly secure the external box to the building, including replacing screws and adding washers.
Based on this, the installation was completed as agreed at the time. However, if the current setup now presents a safety concern or has changed since the visit, we would absolutely want to review this.
Please email us at help@wightfibre.com with images and details of areas of concern so we can assess things further. If this is identified as a health and safety issue, we will of course take appropriate action.
Kind regards,
WightFibre

WightFibre からの回答

2026年6月25日

Thank you for your kind words! We're really pleased to hear you found the team professional and helpful. We always aim to deliver a high standard of service, so your feedback means a lot. Kind regards.

WightFibre からの回答

2026年6月24日

Thank you so much for the kind words! We’re really proud to be a local company and it means a lot to hear you’re happy with both the service and the value. If there’s ever anything you need, we’re always here to help. Best regards.