After about 15 years with TalkTalk we recently had problems with very slow Internet, more than once. Although we were long standing customers they didn’t want to help or resolve our problem. We have n... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The team of young men that came to do the insulation, were very polite and friendly Freddy Sam & Leister. They did their very best to run the cable where we preferred it to be. The wiring was at... もっと見る
企業が回答しました
I was worried about the installation not wanting my garden dug up to lay the access cable - the engineers were excellent and listened to my concerns and made sure I was happy with the install. I now h... もっと見る
Customer service is amazing. The WiFi service is awful. I pay for 300mbps, and can confirm it's never hits and never stays above 150, the latency is also terrible. The price is the only thing th... もっと見る
企業が回答しました
企業情報
当該企業による記述
Broadband that works - Guaranteed! Full-fibre, ultrafast and future-proof. Island staff, Island call centres, Island engineers. Because We Care. Since 2001, WightFibre has owned and operated its own telecommunications infrastructure entirely independently of BT Openreach. WightFibre provides phone, tv and broadband services to homes and businesses on the Isle of Wight. Only WightFibre is committed to building a full-fibre broadband network across the Island. The WightFibre Gigabit Island Project will see full-fibre broadband deployed to over 70,000 homes and businesses across the Island by 2024. Ultimately the project will see over 80,000 homes connected to our network.
Broadband that works...GUARANTEED!
当該企業による記述
- Pay what you see, leave at any time
- Island call centres, Island staff and Island engineers...it’s because we care.
連絡先
Communications House, 56 Love Ln, PO31 7EU, Cowes, 英国
- 01983 242424
- enquiries@wightfibre.com
- wightfibre.com
4.6
優良
4067件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
WightFibre からの回答
Hello Suzanne,
Thank you for the 5‑star review! ⭐
We’re really pleased to hear you had such a positive experience with our service team – even better if you don’t need them often! It’s great to know they were there when needed.
Thanks for choosing us. 💙
WightFibre からの回答
Hello Miss Harris,
Thank you for the 5‑star review! ⭐
We’re really pleased to hear that our team explained everything clearly and were polite throughout the visit.
That’s exactly the level of service we aim to provide.
Thanks for taking the time to share your experience! 💙
Excellent service in all respects
Excellent service right from initial contact - everything was smooth and efficient. Staff all first class. Speeds are excellent too and great value!
2025年12月10日
WightFibre からの回答
Hello Moyra,
Thank you for your brilliant 5‑star review! ⭐
We’re delighted to hear everything was smooth and efficient from your first contact, and that our team made such a great impression. It’s also great to know you’re enjoying the speeds and finding the service good value too.
Thanks again for choosing us and for taking the time to share your experience – it really means a lot to the team. 💙
The initial installation went amazing
The initial installation went amazing, quick and reliable.
However, we had a problem with Sky Q, and the customer services lines 1) resolved it and 2) were incredibly polite and friendly.
Hazel - Joe - and Sam, have all been amazing help. Couldn't recommend more.
2026年4月7日
自発的なレビュー
WightFibre からの回答
Hello Kory,
Thank you so much for the fantastic 5‑star review! ⭐
We’re really pleased to hear your installation went smoothly, and even more so that our team was able to quickly resolve the issue with Sky Q for you.
Hazel, Joe and Sam will be absolutely delighted to hear your kind words – they take great pride in being friendly, helpful, and getting things sorted.
Thanks again for taking the time to recommend us, it really means a lot to the whole team. 💙
Good speed and reliable service at a…
Good speed and reliable service at a very competitive price
2026年1月5日
WightFibre からの回答
Hello,
Thanks so much for the great feedback! ⭐
It’s lovely to hear you’re happy with the speed, reliability, and competitive pricing 💙
Exceptional signal
2026年1月5日
WightFibre からの回答
Hello Samantha,
Thanks so much for the great feedback! ⭐
It’s brilliant to hear you’re enjoying such an exceptional signal! 💙
WightFibre からの回答
Hello John,
Thanks for your feedback! ⭐
It’s great to hear the changeover was easy and that you’ve had a good experience with our service so far, if there is anything we can do to make this a 5 star review in the future, please let us know! 💙
Doing well in many ways
Doing well in many ways. Employees are helpful, knowledgeable and social. Then comes the good advice - which linked to financial offer
convinced me to move to WF from business that is been with for decades. Final positive - no issues regarding the delivery - fast, reliable and get updates. Why not 5 stars because the app gave me an issue - wasn’t clear enough about setting up
2026年1月4日
WightFibre からの回答
Hello Mick,
Thank you for taking the time to leave such a detailed review.
We’re really pleased to hear that our team’s knowledge, friendliness, and advice gave you the confidence to move over to WightFibre after so many years elsewhere, and that the installation and service delivery have been smooth, fast, and reliable.
We do appreciate your honest feedback about the app setup not being as clear as it could be.
That’s really useful insight, and we’ll be feeding this back so we can improve the experience for new customers.
If you ever need a hand with the app or anything else, our team is always happy to help. 💙
WightFibre からの回答
Hi Joanna,
Thank you for your 5‑star review! ⭐
We’re delighted to hear you received excellent support from our engineer and Customer Service team, and that you’re finding the service such great value. 💙
Polite staff and great service.
2025年12月7日
WightFibre からの回答
Hello John,
Thank you for your 5‑star review! ⭐
We’re really pleased to hear you found our team polite and the service great.
We appreciate you taking the time to share your feedback. 💙
A great deal on price
A great deal on price, installation was as promised, I have had no problems at all since changing from BT, perfect FOR me
2025年12月4日
WightFibre からの回答
Hello Ron,
Thank you so much for your 5‑star review! ⭐
We’re really pleased to hear you found our pricing competitive, the installation went exactly as promised, and that everything has been running smoothly since switching from BT.
It’s great to know our service is a perfect fit for you 💙
Tom was great today
Tom was great today. Installation was done quickly and professionally.
He was kind enough to set up our devices with new password.
Thank you
2026年4月1日
自発的なレビュー
WightFibre からの回答
Hello Maria
Thank you so much for taking the time to share your feedback.
We’re really pleased to hear that Tom provided a quick and professional installation and went the extra mile by setting up your devices with a new password.
We’ll be sure to pass on your kind comments to him.
If there’s anything else we can help with in the future, please don’t hesitate to get in touch.
Kind regards
WightFibre からの回答
Hello
Thank you for taking the time to leave your feedback.
We’re sorry to hear you’re still experiencing crackling on incoming calls.
Our customer service team will be in touch shortly to look into this for you and help get it resolved as quickly as possible.
Kind regards
Installation team were very…
Installation team were very professional. Since then the service has been fast and reliable.
2025年12月2日
WightFibre からの回答
We’re really pleased to hear the installation team made a great impression and that your service has been fast and reliable since. We’ll be sure to pass your feedback on to the team — thanks for choosing WightFibre. Best regards.
Excellent Company to deal with
Excellent Company to deal with, they helped me tremendously when setting everything up, and were most patient with me when I had problems considering that I am 85!!!!!
I would recommend them to anyone.
2025年12月28日
WightFibre からの回答
Hello David
Thank you so much for your kind review and recommendation.
We’re delighted to hear that our team was able to support you throughout your setup and patiently help resolve any issues along the way.
Providing clear, friendly assistance is something we take great pride in, and it’s wonderful to know this made a positive difference for you.
Thank you again for choosing us and for taking the time to share your experience.
Best wishes.
True to their word...I ordered 300mbps & actually get a bit over that.
The weather was awful the day they came to install my Wight fibre, it was torrential rain but they still kept going with the installation, they had a bit of trouble getting the fibre up the road to my property due to the weather being so wet but they came back the next day (Sunday) to finish the job. True to their word, I ordered 300mbps package & have always had over 300mbps broadband download & upload speed. So you actually get a bit more than they promise. Whereas others have been under par. They were all friendly too. No complaints at all.
2025年11月25日
WightFibre からの回答
Hello,
Thank you so much for taking the time to leave such a detailed and positive review. ⭐
We’re really pleased to hear how happy you are with your service.
Our teams take great pride in seeing jobs through properly, even when the weather is challenging, so it’s lovely to know their commitment and friendliness stood out to you.
We’re also glad to hear you’re consistently getting speeds above what was promised, exactly how it should be.
Thanks again for choosing WightFibre and for your kind words.
Enjoy your connection! 💙
on time so no problems
2026年3月20日
自発的なレビュー
WightFibre からの回答
Hello David,
Thanks for the 5 stars! ⭐
We’re glad everything was on time and hassle‑free! 💙
Basically i do not have any reason to…
Basically i do not have any reason to complain .Super service .
2025年12月19日
WightFibre からの回答
Hello Keith,
Thank you so much for taking the time to leave us a 5‑star review! ⭐
We’re delighted to hear you’ve had no reason to complain and that you’ve received super service.
Thanks again for choosing us. 💙
Nearly two years ago I had my internet…
Nearly two years ago I had my internet cut off because the price was getting too much, three months ago I decided to take up a special offer of £21, now I get a bill for nearly £25 I will be having it cut off again at the earliest opportunity as there is one reason for this increase, it's becoming a rip off, I'm on a very low income less than £8000 per year, that I go to work for yet people on income support can get theirs for £19, this is highly unfair
2025年12月18日
WightFibre からの回答
Thank you for taking the time to share your concerns. we really sorry to hear how frustrating this has been for you.
I’d like to clarify that our WightFibre Essential Full Fibre 100 package is a social tariff, and the eligibility criteria for this are set by the Department for Work & Pensions. This package is available to customers who are currently claiming Universal Credit, Pension Credit, Income Support, Income‑based Employment and Support Allowance, or Income‑based Jobseeker’s Allowance.
If you believe you may be entitled under any of these criteria, please do get in touch with us and we’ll be very happy to review your account and help where we can.
With regard to your bill increase, promotional offers are time‑limited and revert to the standard price once the offer period ends. We appreciate that price changes can feel unfair, and we never want customers to feel pushed out of service because of cost.
If you’re willing, we’d really encourage you to contact our Sales team so we can look at your account in detail and see whether there are any suitable options available for you.
We genuinely value your custom and want to support customers wherever possible.
Best wishes.
Very helpful support team…
Very helpful team who are readily contactable and willing to help. I have an ongoing issue with a very specific device connectivity problem and everyone I’ve spoken to has gone above and beyond to help resolve. Thanks to Hazel , Danny, Sam, Colin & Gary , let’s hope between us we can sort this out , I’ve every confidence we will !
2026年3月18日
WightFibre からの回答
Thank you so much for the kind feedback. It really means a lot to the team. I’m glad you’ve found everyone approachable and willing to help, especially with such a specific device issue. I’ll be sure to pass your thanks on to Hazel, Dani, Sam, Colin and Gary. We’re absolutely confident we’ll get this resolved with you and appreciate your patience and trust while we do. Best wishes!
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。