After about 15 years with TalkTalk we recently had problems with very slow Internet, more than once. Although we were long standing customers they didn’t want to help or resolve our problem. We have n... もっと見る
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The team of young men that came to do the insulation, were very polite and friendly Freddy Sam & Leister. They did their very best to run the cable where we preferred it to be. The wiring was at... もっと見る
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I was worried about the installation not wanting my garden dug up to lay the access cable - the engineers were excellent and listened to my concerns and made sure I was happy with the install. I now h... もっと見る
Customer service is amazing. The WiFi service is awful. I pay for 300mbps, and can confirm it's never hits and never stays above 150, the latency is also terrible. The price is the only thing th... もっと見る
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企業情報
当該企業による記述
Broadband that works - Guaranteed! Full-fibre, ultrafast and future-proof. Island staff, Island call centres, Island engineers. Because We Care. Since 2001, WightFibre has owned and operated its own telecommunications infrastructure entirely independently of BT Openreach. WightFibre provides phone, tv and broadband services to homes and businesses on the Isle of Wight. Only WightFibre is committed to building a full-fibre broadband network across the Island. The WightFibre Gigabit Island Project will see full-fibre broadband deployed to over 70,000 homes and businesses across the Island by 2024. Ultimately the project will see over 80,000 homes connected to our network.
Broadband that works...GUARANTEED!
当該企業による記述
- Pay what you see, leave at any time
- Island call centres, Island staff and Island engineers...it’s because we care.
連絡先
Communications House, 56 Love Ln, PO31 7EU, Cowes, 英国
- 01983 242424
- enquiries@wightfibre.com
- wightfibre.com
4.6
優良
4067件のレビュー
顧客にレビューを依頼しています
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ネガティブなレビューの 100％に回答しています
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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Taylor and Freddie
Taylor and Freddie connected us to WightFibre efficiently and seamlessly, explaining everything they were going to do to check that we were happy with everything. They were very friendly and worked in a clean and tidy manner.
2026年4月27日
自発的なレビュー
WightFibre からの回答
Hello Sue,
Thank you so much for your 5‑star review ⭐️
We’re really pleased to hear that Taylor and Freddie made your connection to WightFibre such a smooth and efficient experience. Taking the time to explain what’s happening and making sure everything is just right is something we pride ourselves on, so it’s lovely to hear that this stood out.
We’ll be sure to pass on your kind feedback to them.
Thanks again for choosing WightFibre, and enjoy your service! 💙
Great speed at low cost and absolutely…
Great speed at low cost and absolutely supurb customer and after-sales service.
Wightfibre created a lot of local bad feeling with, seemingly, interminable road works but the result is first class!
2026年1月30日
WightFibre からの回答
Hello Clive,
Thank you very much for your 5‑star review ⭐️
We’re delighted to hear you’re enjoying great speeds at a low cost, and that our customer and after‑sales service has lived up to expectations.
That means a great deal to the whole team. 💙
EXCELLENT SERVICE AND COMMUNICATION
Have had excellent service from Wightfibre since start including helpful information
2026年1月29日
WightFibre からの回答
Hello Michael,
Thank you for your 5‑star review ⭐️
We’re really pleased to hear you’ve had excellent service from WightFibre from the start, and that the information provided has been helpful.
Feedback like this means a lot to the team and reassures us we’re on the right track.
If you ever need anything in the future, we’re always happy to help. Thanks again for choosing WightFibre. 💙
Outstanding Customer Services
Three months after switching to Wight Fibre we had a problem with Freely TV. After a 5 minute call to customer services it was sorted. The operator made it really easy to understand what to do. However I am tech savvy although in my 50's.
2026年1月29日
WightFibre からの回答
Hello Stephen,
Thank you so much for your 5‑star review ⭐️
It’s great to hear that our team were able to get your Freely TV issue sorted so quickly, and that the explanation was clear and easy to follow.
We always aim to make things straightforward, whatever someone’s level of technical knowledge, so it’s lovely to know that approach worked well for you.
If you ever need help again, we’re only a quick call away.
Thanks again for choosing WightFibre and for taking the time to leave such positive feedback. 💙
Good sales and customer service and…
Good sales and customer service and good installment service. Would have liked to give better score but the Wi-Fi is frustratingly patchy.
2026年1月28日
WightFibre からの回答
Hello E E Schaff,
Thank you for taking the time to leave us a review.
We’re really pleased to hear that you’ve had a positive experience with our sales, customer service, and installation teams.
We’re sorry to hear that your Wi‑Fi experience has been frustrating, as patchy coverage is certainly not what we want for our customers. Wi‑Fi performance can sometimes be affected by property layout, construction, or device placement, and in many cases this can be improved with a few adjustments.
We’d love the opportunity to review your setup and see what can be done to improve things for you.
Please contact our customer service team so we can take a closer look and help get the most out of your connection.
Best wishes.
Great service and comms
2025年12月31日
WightFibre からの回答
Hello Carlos,
Thank you for taking the time to leave us a 5‑star review! ⭐
We’re really pleased to hear you’re happy with the service and our communication.
Feedback like this means a lot to the team. 💙
Simply the best experience ever
Simply the best experience ever
2 super friendly engineers, you would not know they had been here as they were incredibly tidy and curious
They even swept the pavement of dust after they finished
Just a fantastic experience
Thank you
2026年4月27日
自発的なレビュー
WightFibre からの回答
Hello Ed,
Thank you so much for such a lovely review! ⭐
We’re thrilled to hear you had such a fantastic experience and that our engineers made such a positive impression.
Being friendly, respectful, and leaving everything spotless is something they take real pride in – even down to sweeping the pavement afterwards!
Your kind words will be shared with the team, and they’ll be delighted to know their efforts were appreciated.
Thank you again for choosing us and for taking the time to leave such great feedback. 💙
Professional prompt and friendly service
2025年12月30日
WightFibre からの回答
Hello David,
Thank you for your fantastic 5-star review ⭐
We’re really pleased to hear you found our service professional, prompt, and friendly.
Your feedback means a lot to the team, and we truly appreciate you taking the time to share your experience. 💙
Very nice and friendly put my network…
Very nice and friendly put my network on my phone for me and explained everything to me
2026年4月24日
自発的なレビュー
WightFibre からの回答
Thank you for the lovely review! We’re really pleased to hear our team was friendly, helped get your phone connected, and took the time to explain everything clearly. We’ll be sure to pass on your kind feedback.
…Good customer service
We had issues at the start Our phone wasn’t connected The engineer forgot to leave the adapter for the router We also lost our telephone connection twice in the first 3 months Otherwise customer service is good
2026年1月23日
WightFibre からの回答
Thank you for taking the time to leave us a review and for your honest feedback. We’re sorry to hear about the issues you experienced early on, particularly with the phone connection, the missing router adapter, and the interruptions to your telephone service. That’s not the start we aim to provide, and we appreciate you bearing with us while those were resolved.
We’re really pleased to hear that, despite this, you’ve found our customer service to be good overall. Your comments help us improve, and we’ll be sure to pass this feedback on to the relevant teams. Thank you for choosing WightFibre.
Let down by WightFibre
Sorry...I seem to be in an area in Bembridge [IoW), where they connect in a reasonable time frame.
At the beginning, mid March 2026, all seemed good, can you help us with a £4,000+ government grant to get you connected.
Filled in the details,set up a direct debit, then get an email to connect at the end of July......
Sorry, but unacceptable, should have been informed at the time of engagement that you are not in the area to connect quickly. Very disappointed in the lack of honest information to get custom.
Also disappointed, as other reviews give a glowing story, so was looking forward to a 5* service to enjoy good Internet and the world cup.
I
2026年4月22日
自発的なレビュー
WightFibre からの回答
Hi David,
Thank you for taking the time to share your feedback, and I’m sorry for the frustration this has caused.
Following your initial enquiry, it became clear that further external works are required at your location before a full fibre connection can be completed. Where additional works are needed outside the property, this can impact installation timescales and unfortunately means we’re unable to connect as quickly as we would like.
The date referenced later in the process was provided as a provisional placeholder to ensure your booking remained active while those requirements were reviewed, rather than a confirmed installation date. We appreciate that this may not have been sufficiently clear at the time, and we understand how this could feel disappointing.
In relation to the grant funding, this is only claimed once a customer has been successfully installed and connected, rather than at the point of enquiry or initial engagement.
We recognise how important transparency is when deciding to proceed, and your feedback highlights where we can improve how we explain build requirements, timescales and funding processes earlier in the journey.
While many customers do go on to enjoy a reliable service once connected, we’re sorry that your experience so far hasn’t matched those expectations. If you’d like us to look again at your specific circumstances or discuss next steps, our team will be happy to help via our support channels.
Kind regards,
WightFibre
Good customer service
As always get through to Wightfibre quickly. Very good customer service to resolve any issues promptly
2026年1月22日
WightFibre からの回答
Thank you for taking the time to leave a review. We’re delighted to hear that you were able to get through to us quickly and that our team was able to resolve your query promptly. Your positive feedback is very much appreciated and will be shared with the team. Best regards.
Not sure why but broadband is draining…
Not sure why but broadband is draining my battery overnight, doesn’t happen anywhere else and has never happened before.. Also they put the price up £4 a month after I’d just joined which was annoying, they should at least allow the first year with no increases, shows they do actually care!
2025年12月23日
WightFibre からの回答
Thanks for taking the time to leave a review.
We did previously make you aware of the £4 monthly price increase, but we understand it can still feel frustrating, especially so soon after joining.
In terms of the battery drain you’ve mentioned, Wi‑Fi itself wouldn’t normally cause a separate device’s battery to drain overnight, so we’d like to understand this properly to be sure nothing else is going on. Could you let us know what type of device you’re experiencing this with?
Please reach out to our Customer Service team so we can look into this in more detail and make sure everything is working as it should. We’d be more than happy to help. Thank you again, Best regards.
Excellent
Very easy and helpful sales and installation process, couldn’t ask for more.
2026年4月18日
自発的なレビュー
WightFibre からの回答
Hello Woodfish,
Thank you for the 5‑star review! ⭐
We’re really pleased to hear you found both the sales and installation process easy and helpful.
We’ll be sure to pass your kind feedback on to the team – enjoy your service! 💙
Very straight forward connection
Very straight forward connection, excellent & polite engineer visited to property and following connection he ensured all our phones, TVs & lap tops were connected and functioning. As senior citizens we both found his assistance very helpful and reassuring, as it avoided many hours and many attempts to achieve what he carried out within minutes. Afraid I don't recall his name , he was particularly well mannered and able to rapidly establish a great rapport with the client, thank you.
2025年12月17日
WightFibre からの回答
Thank you very much for taking the time to leave such a kind review. We’re delighted to hear that your installation went smoothly and that our engineer was able to get everything up and running for you so quickly. It’s especially reassuring to know that his support made the process easier and less time‑consuming, and that he took the time to ensure all your devices were working as they should. We’ll be sure to pass on your lovely feedback to the team, it will be greatly appreciated. Thank you again for choosing WightFibre. Kind regards.
The service has been…
The service has been superb,instillation was very good and easy overall I’m very satisfied and would recommend it to anyone who is thinking of changing their provider to Wight fibre
2025年12月15日
WightFibre からの回答
Hello Jeffery,
Thank you so much for taking the time to leave us a 5‑star review! 🌟
We’re really pleased to hear that you found the installation straightforward and that you’ve been happy with the service overall.
Your recommendation means a lot to us, and we appreciate you choosing WightFibre.
If you ever need any help in the future, our team is always happy to assist! 💙
Rubbish service never works no one…
Rubbish service never works no one comes out keep getting told the same thing all time to still be left with un working service. Very disappointed.
2025年12月15日
WightFibre からの回答
Hi Zoe,
We’re really sorry to hear about your experience and understand how frustrating it is to deal with ongoing connection issues, especially when they affect everyday things like TV and streaming.
We did carry out a number of remote checks and tried to stabilise the service, and an engineer visit was planned as the next step.
Unfortunately, we’re very sorry that this wasn’t communicated clearly enough and that it added to your frustration. That isn’t the experience we want anyone to have.
We regret that this led you to lose confidence in our service and choose to move elsewhere. Your feedback has been shared internally so we can improve how we manage ongoing technical issues and keep customers better informed.
If there’s anything you’d like us to review further, please do let me know.
Best Regards,
David
Not worked correctly since having…
Not worked correctly since having installed
Customer service non existent
E-Mailed multiple times
2026年1月5日
WightFibre からの回答
Hi Tracey,
Thank you for taking the time to leave your feedback. I’m sorry to hear that the experience hasn’t met expectations.
Having reviewed the account, I can see that following we did engage with your household on several occasions to investigate the Wi‑Fi concerns that were raised by email, each email that was sent to us was responded to. The connection into the property was testing as healthy at the router, and support focused on troubleshooting wireless performance around the home, including optimising the system remotely, checking the Wi‑Fi extender, and providing guidance on equipment placement, which can significantly affect coverage and speeds.
We also followed up by email and made contact to check whether the changes had improved things, with advice to get back in touch if problems continued so that the next steps could be arranged.
We absolutely appreciate how frustrating Wi‑Fi issues can be, particularly when service is new, and we’d still welcome the opportunity to review this again and make sure everything is set up as well as possible.
I will have a member of the team reach out this morning to carry out a further assessment and if necessary, book an engineer visit to full assess your service and and hopefully improve things moving forward.
WightFibre Customer Services
Great team of guys
Great team of guys. Very competent. Broadband installed and appliances updated.
2026年4月8日
自発的なレビュー
WightFibre からの回答
Hello Susan,
Thank you so much for the 5‑star review! ⭐
We’re really pleased to hear that our team took good care of your installation and appliance updates.
I’ll be sure to pass your kind feedback on to them – it means a lot. Thanks for choosing us, and enjoy your broadband! 💙
Change to whitefibre in January
Change to whitefibre in January as my BT deal ended. Whitefibre are half the price and give me faster speeds. Had no problems so far .
2026年1月8日
WightFibre からの回答
Hello Ph Dowie,
Thank you for the 5‑star review! ⭐
We’re really glad to hear the switch to WightFibre has been a positive one, and that you’re enjoying faster speeds at a lower cost.
It’s great to know everything has been running smoothly so far.
Thanks for choosing us – we really appreciate it! 💙
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