Wilko レビュー 95,603

There was no assembly instructions included.
The wood is very badly cut. The finished product after being assembled looks very poor. The wood over hangs in some places and gaps in other places.
Very disappointed with our purchase. I certainly would not recommend this product to anyone.

Very poor experience promised discounts online but this didnt work and on discussing with customer service one agreed but didnt provide the discount and another refused to provide anything and refused to raise complaint

The Message telling me order ready for collection said my order was at Wilkos, Exeter when in fact it was at The Range, Exeter . After many attempts I managed to speak to someone at Wilkos Exeter (nobody answered the phone at The Range)and was told my order wasn't at Wilkos Exeter so eventually collected the order from The Range, Exeter

Easy to find what I wanted online. Very easy to reserve and pay. Was quickly informed item was ready for collection.
Staff at The Range were polite and friendly.
Item is NOT as per photograph online. Item you get is normal cylindrical fat ball feeder.

Had the item i wanted. Ready on time. Nice and easy collection.

Great service very quick.

When got there to collect was told one spray had missing lid. When I actually got home and opened the sealed packet they had taken the lid off the good botle and placed it on the other bottle which was leaking terribly and only half of the contents was available plus the bag was absolutely soaked in the insect repellent. Will never order again for collection from The Range

I like ryan service in the till
I like ryan service in the till. He is very friendly and helpful as well and asked for the question he told me good very politely answered my question as well. So I straight asked for the receipt to do the customer service for his name. Thanks for this opportunity to say his name in the trust pilot.

I used to love shopping at Wilkos and even ‘wilkinsons’ but I’ve just had a terrible experience and I have to share it because I’m so infuriated.

Wilko cancelled my click & collect order (9 items, all shown as in stock). I was told my refund would be issued within 3–5 working days. Seven working days later, nothing had been processed.

When I contacted customer care, I was told the refund had been processed previously — which turned out to be untrue. Only after chasing again did the refund finally get issued but had to wait another 3-5 days!

I also lost a £5 app discount because Wilko cancelled the order, and customer service refused to honour it on my next purchase.

When I tried to escalate the complaint, I was told there is “no escalation point beyond this department”, despite the same email stating that “Higher Management may re‑evaluate decisions”.

This has been one of the worst customer service experiences I’ve had with Wilko. Delays, misinformation, and no clear complaints process. Very disappointing for a long‑standing customer. What makes it even worse is that this all stemmed from them cancelling my order, and then their errors on top of poor customer service - I had not contributed to this in anyway whatsoever and they are refusing to even acknowledge my complaint. A total shambles.

Made a purchase in January and the parcel was lost by Evri. I requested a refund of the item and was told that this was processed on 20th January. As of today 12th March, no refund has been received. I’ve been told by Christian to speak to my bank which I did and they confirmed no refund. I sent a photo of this conversation. He has no replied saying that they’ve done their part and will now close my ticket so I’m left without a refund of £50. Absolutely disgusting customer service from Wilko. I will never shop with them again and raise a complaint with trading standards.

Update- what an incompetent customer service this company has. I am still fighting to get my refund after nearly 3 months. They keep telling me to go back to payment provider which I have sent them proof that I haven’t received refund. They have given me conflicting information time and time again. Absolute shambles. Will never use again and will make sure family and friends also don’t!

Place is like woolworths now

Item not collected as store could not find order when I went to collect it.

I tried to cancel an online order a few minutes after placing it as I realised it wouldn't arrive in time. I received a reply saying it would be cancelled and I would receive a refund. I heard nothing further, then the parcel turned up a few days later. Very frustrating having to pay postage for something I thought had been cancelled. I will also have to pay return postage if I want to return it as there is no store nearby. I won't be buying anything from them again.

Staff were really friendly and got my storage drawers no problem.

Really disappointed with my click and collect experience. Staff member had to go upstairs to get my order which was “ready.” But the bigger issue was that the item was not at all like the picture. I bought a bird feeder and the picture showed solid sides with perches. In reality the sides were mesh with no perches. Will need to make another journey to return it.

This is my second review from Wilkos.

Usually the order arrives undamaged but today one item was faulty. I completed a form and immediately got a response that my details didn`t match up! I always ensure my banking details are correct but I use my abbreviated name elsewhere.
I have asked them several times to stop this stupid behaviour as the payments are always correct and they ignore me.

Dane (wilko.com)

12 Mar 2026, 12:24 GMT

Thank you for contacting the wilko customer care team.

I am truly sorry to hear that your item arrived damaged. I understand how disappointing and frustrating this must be for you.

Looking into the account, it appears that the full names previously provided do not match to what is on the system. Please kindly re-confirm the details that are on the order so we can look to assist you further.

If you find yourself in need of additional assistance, please feel free to reach out to us.

Maybe they would prefer if I shopped elsewhere rather than have this shenanigans twice a month. They are just obsessed and picky. The important bit is that the payments details are correct.

Do Wilkos actually read these reviews or just ignore them?

It was so easy to do, fast and efficient. Product was ordered, payed for & collected within the hour. Got notification just after I ordered paint that it was ready for collection. Picked up within minutes at the store. Great service.

Wilko has some really good products but ever since closing its store I rarely buy anything from the sites I loved to look in person

Excellent click and collect service with very competitive price 👍

1 person on till, which was the customer service till, so serving and dealing with returns, enquiries ect, queue building up, no call for more staff to come to tills. I am very disappointed in the store as a whole, although it has the Wilkinson name it is nothing like the old Wilkinson, shelves half empty, waiting weeks for products to be restocked, and never any staff on the shopfloor to help assist the customers, have to walk around the whole store to find someone. Very poor store.