Wine Insiders レビュー 

Wine Insiders からの回答

2025年10月27日

Hello Randy,

Thank you so much for the fantastic rating! We are absolutely thrilled to hear about the 5-star customer service you received.

We understand that panicking after realizing the wrong address was on a gift, and we are delighted that our representative was able to quickly find your order without the number, change the shipping address, and was so friendly and nice. Making sure that birthday gift arrives safely is our priority!

If you'd like to share the excellent service and great wine, refer a friend to give and get a $25 coupon here: https://wineinsiders.com/pages/refer.

Warm regards,
Wine Insiders Customer Service Team

Wine Insiders からの回答

2025年10月27日

Hello John,

Thank you so much for the rating! We are absolutely thrilled to hear you've been a loyal customer for over 10 years!

We are delighted that our representative was knowledgeable and immediately helpful in changing your delivery to Walgreens. We absolutely acknowledge that sitting around waiting for FedEx is a bother, and we're glad we could make the process easier for you.

We appreciate you confirming that our wines are good and inexpensive!

If you'd like to share the convenience and great wine, refer a friend to give and get a $25 coupon here: https://wineinsiders.com/pages/refer.

Warm regards,
Wine Insiders Customer Service Team

Wine Insiders からの回答

2025年10月27日

Hello Antoinette,

Thank you so much for the fantastic rating! We are thrilled to hear that ordering was very easy.

We are especially pleased that when you called Customer Service, the person who helped you was so great and easily took care of your query! Excellent service is what we aim for.

If you'd like to share the convenience and great wine, refer a friend to give and get a $25 coupon here: https://wineinsiders.com/pages/refer.

Warm regards,
Wine Insiders Customer Service Team

Wine Insiders からの回答

2025年10月28日

Hello there,

Thank you for your feedback. We are sincerely sorry to hear about the frustrating experience with your delivery. We absolutely acknowledge how annoying it is when the driver fails to ring the doorbell and leaves a "missing delivery" tag when you were home waiting the entire day.

We understand this wasted your time and caused unnecessary inconvenience.

We want to ensure your wine gets to you safely and quickly. Please contact us directly at (800) 615-7304 or info@wineinsiders.com so we can personally intervene with the carrier to resolve this issue and coordinate a successful delivery right away.

Cheers,
Wine Insiders Customer Service Team

Wine Insiders からの回答

2025年10月27日

Hello there,

Thank you so much for the fantastic rating! We are absolutely thrilled to hear about the excellent service as always! Consistency is what we strive for.

If you'd like to share the excellent service and great wine, refer a friend to give and get a $25 coupon here: https://wineinsiders.com/pages/refer.

Warm regards,
Wine Insiders Customer Service Team

Wine Insiders からの回答

2025年10月27日

Hello Ralph,

Thank you so much for the rating! We are absolutely thrilled to hear about the excellent customer service rep! That's wonderful feedback, and we'll be sure to celebrate your kind words with the team.

If you'd like to share the excellent service and great wine, refer a friend to give and get a $25 coupon here: https://wineinsiders.com/pages/refer.

Warm regards,
Wine Insiders Customer Service Team

Wine Insiders からの回答

2025年10月27日

Hello Rayvadee,

Thank you so much for your feedback! We are absolutely thrilled to hear about your incredible loyalty, having ordered around 75 cases and continuing with Wine Insiders (WI).

We are delighted that the great service continues to satisfy you. Your long-term business is truly appreciated!

If you'd like to share the reliability and great wine, refer a friend to give and get a $25 coupon here: https://wineinsiders.com/pages/refer.

Warm regards,
Wine Insiders Customer Service Team

Wine Insiders からの回答

2025年10月27日

Hello Tom,

We appreciate your feedback! We are absolutely thrilled to hear that you had a pleasant experience, despite the initial issue.

We are delighted that Cha and Jonel were able to resolve the matter quickly and initiate a replacement order after the FedEx mishandling was acknowledged. Making sure your gift arrived safely and ensuring your experience was pleasant is what a great company strives to do. Thank you for recognizing their assistance!

If you'd like to share the reliability and great wine, refer a friend to give and get a $25 coupon here: https://wineinsiders.com/pages/refer.

Warm regards,
Wine Insiders Customer Service Team

Wine Insiders からの回答

2025年10月27日

Hello Lorrie,

Thank you so much for the fantastic rating! We are absolutely thrilled to hear about your exceptional service and your 8 years of loyalty. That means the world to us!

We are delighted that you received your order in less than 30 hours and that when you didn't care for a bottle, we credited you no questions asked. Making sure you're always pleased is our mission!

If you'd like to share the speedy service and great wine, refer a friend to give and get a $25 coupon here: https://wineinsiders.com/pages/refer.

Warm regards,
Wine Insiders Customer Service Team

Wine Insiders からの回答

2025年10月28日 に更新

Hello Frank,

Thank you for reaching out. We are truly sorry and deeply concerned to hear that you experienced a string of unacceptable website and service failures (like the payment error, missing promotions, and unhelpful advice). We understand why you are frustrated and feel this is "no way to keep customers happy."

We apologize that the website failure caused you to lose the free magnum promotion. We need to fix this and all related issues immediately.

Please contact us directly at (800) 615-7304 or info@wineinsiders.com so we can personally ensure you receive the promised magnum and guarantee a smooth experience moving forward. We are committed to earning back your full satisfaction.

Cheers,
Wine Insiders Customer Service Team

Wine Insiders からの回答

2025年10月28日 に更新

Hello there,

Thank you for reaching out and sharing your detailed feedback. We are truly sorry and deeply concerned to hear about the string of technical and communication failures you experienced while trying to place your order. It is unacceptable that our site wasted your time by not filtering wines for your location until the very end. We apologize for the frustration.

We understand that choosing your state upfront should filter out unavailable wines immediately. We need to fix this process and ensure your order is completed smoothly.

Please contact us immediately at (800) 615-7304 or info@wineinsiders.com so we can personally review your account and manually process your order, guaranteeing you only see wines available for immediate delivery to your location. We are committed to earning back your full satisfaction.

Cheers,
Wine Insiders Customer Service Team

Wine Insiders からの回答

2025年10月27日

Hello Bruce,

Thank you so much for your feedback! We are thrilled to hear you had a great experience with us.

We are sincerely sorry and concerned to hear that your order was lost or stolen after being handed off to FedEx/Walgreens. We absolutely acknowledge how frustrating that experience must have been. However, we are delighted that our helpful phone rep, Aldren, was able to fix the problem easily for you! Many thanks for recognizing his excellent service.

If you'd like to share the reliability and great wine, refer a friend to give and get a $25 coupon here: https://wineinsiders.com/pages/refer.

Warm regards,
Wine Insiders Customer Service Team

Wine Insiders からの回答

2025年10月27日

Hello Bob,

Thank you so much for the fantastic rating! We are thrilled to hear you are satisfied with our service.

We sincerely apologize that one of your selections tasted old. However, we are delighted to hear that the resolution offered (refund or store credit) was satisfactory and that you chose the store credit for a future purchase. Making things right quickly is what we aim for!

If you'd like to share the excellent service and great wine, refer a friend to give and get a $25 coupon here: https://wineinsiders.com/pages/refer.

Warm regards,
Wine Insiders Customer Service Team

Wine Insiders からの回答

2025年10月27日

Hello Craig,

Thank you so much for the fantastic rating! We are absolutely thrilled to hear that your experience was marked by quick and easy responses and that our team was both polite and professional. That's wonderful feedback!

If you'd like to share the excellent service and great wine, refer a friend to give and get a $25 coupon here: https://wineinsiders.com/pages/refer.

Warm regards,
Wine Insiders Customer Service Team

Wine Insiders からの回答

2025年10月27日

Hello there,

Thank you so much for the fantastic rating! We are thrilled to hear that you had an issue with your order and that the representative you spoke with resolved it quickly. Providing fast, effective support is what we strive for!

If you'd like to share the excellent service and great wine, refer a friend to give and get a $25 coupon here: https://wineinsiders.com/pages/refer.

Warm regards,
Wine Insiders Customer Service Team

Wine Insiders からの回答

2025年11月12日 に更新

Hello Anthony,

Thank you for your feedback. I am truly sorry and deeply concerned to hear that your wine was spoiled and contained sediment in all the bottles. We absolutely acknowledge that receiving spoiled wine is unacceptable, and we apologize for this extremely disappointing experience.

We want to make this right immediately. Please contact us directly at (800) 615-7304 or info@wineinsiders so we can personally resolve the issue with the quality of your entire shipment and ensure you get the excellent wine you deserve. We appreciate you bringing this serious matter to our attention.

Cheers,
Wine Insiders Customer Service Team

Wine Insiders からの回答

2025年10月27日

Hello Happy,

Thank you so much for the fantastic 5-star rating! We are absolutely thrilled by your detailed feedback.

We are delighted to hear you appreciate our great customer service, the prompt delivery options (home or alternate location), the variety of wines from around the world, and our amazing pricing, especially the sales! That comprehensive feedback is wonderful to read.

If you'd like to share the convenience and great wine, refer a friend to give and get a $25 coupon here: https://wineinsiders.com/pages/refer.

Warm regards,
Wine Insiders Customer Service Team

Wine Insiders からの回答

2025年10月28日

Hello Joseph,

Thank you for your feedback. We are truly sorry and deeply concerned to hear that the change to your order, resulting in an additional charge, caused you to cancel immediately. It is unacceptable that the website process led you to feel your order was upgraded without your permission.

We apologize for this frustrating experience. We want to assure you the "Onward" option can be easily removed before checkout. We need to personally investigate why this was added and ensure you were not charged.

Please contact us immediately at info@wineinsiders.com or at (800) 615-7304 so we can review your account and fully resolve this matter for you. We appreciate the opportunity to make this right.

Cheers,
Wine Insiders Customer Service Team

Wine Insiders からの回答

2025年10月27日

Hello Iris,

Thank you so much for the fantastic rating! We are thrilled to hear you have always enjoyed the wine selection from Wine Insiders.

We sincerely apologize that one of your selections was out of stock this time. However, we are delighted that Lenard was able to get that information to you quickly and get your order processed right away! We'll be sure to share your kind words with him.

If you'd like to share the great wine and service, refer a friend to give and get a $25 coupon here: https://wineinsiders.com/pages/refer.

Warm regards,
Wine Insiders Customer Service Team

Wine Insiders からの回答

2025年10月27日

Hello Charles,

Thank you so much for the fantastic rating! We are thrilled to hear you had such a wonderful first experience calling us.

We are especially delighted that Jonel was able to help you immediately, find your account information right away, and provide the tracking details. We'll be sure to pass along your compliments about how pleasant and helpful she was!

If you'd like to share the excellent service and great wine, refer a friend to give and get a $25 coupon here: https://wineinsiders.com/pages/refer.

Warm regards,
Wine Insiders Customer Service Team