Wine Insiders レビュー 

Wine Insiders からの回答

2025年10月27日

Hello Gary,

Thank you so much for the fantastic 5-star rating! We are absolutely thrilled to hear that your order went from click to door in just 2 days—Outstanding!

We sincerely apologize that the free magnum bottle was missing when you first opened the case. However, we are so pleased that our Concierge team rectified the mistake immediately after your call. That dedication is why we love hearing we're a great company!

If you'd like to share the speedy service and great wine, refer a friend to give and get a $25 coupon here: https://wineinsiders.com/pages/refer.

Warm regards,
Wine Insiders Customer Service Team

Wine Insiders からの回答

2025年10月27日

Hello Steven,

Thank you so much for the fantastic 5-star rating! We are absolutely thrilled to hear that your situation was handled to your satisfaction. That's wonderful news, and we appreciate you recognizing our team's effort!

If you'd like to share the convenience and great wine, refer a friend to give and get a $25 coupon here: https://wineinsiders.com/pages/refer.

Warm regards,
Wine Insiders Customer Service Team

Wine Insiders からの回答

2025年10月27日

Hello Stephen,

Thank you so much for the fantastic 5-star rating! We are thrilled to hear you've been a customer for many years—your loyalty means the world to us.

We sincerely apologize for the initial confusion regarding the unrecognized order notice. We are so glad you called and that our representative, Annel, was able to quickly resolve the issue and confirm it was a gift! We'll be sure to pass along your compliments regarding her professional and courteous service.

If you'd like to share the convenience and great wine, refer a friend to give and get a $25 coupon here: https://wineinsiders.com/pages/refer.

Warm regards,
Wine Insiders Customer Service Team

Wine Insiders からの回答

2025年10月27日

Hello Ira,

Thank you so much for the fantastic 5-star rating! We are absolutely thrilled to hear that our team was able to help with your ordering issue and resolved it nicely. Providing quick and pleasant solutions is what we aim for!

If you'd like to share the convenience and great wine, refer a friend to give and get a $25 coupon here: https://wineinsiders.com/pages/refer.

Warm regards,
Wine Insiders Customer Service Team

Wine Insiders からの回答

2025年10月27日

Hello Robert,

Thank you so much for the fantastic rating! We are absolutely thrilled to hear about the Excellent service you've received.

We are especially proud that when you call our 800 number, you get an immediate response from a friendly and knowledgeable representative. Their help in selecting wines is exactly the invaluable support we aim to provide!

If you'd like to share this great service, refer a friend to give and get a $25 coupon here: https://wineinsiders.com/pages/refer.

Warm regards,
Wine Insiders Customer Service Team

Wine Insiders からの回答

2025年10月27日

Hello Christine,

Thank you so much for the rating! We are thrilled to hear the wine is good and that our delivery is fast.

We sincerely apologize for the initial confusion with the split shipment and tracking numbers. We are so glad our live agent was able to answer right away, provide the second tracking number, and resolve that for you quickly! Excellent customer support is what we strive for.

If you'd like to share the convenience and great wine, refer a friend to give and get a $25 coupon here: https://wineinsiders.com/pages/refer.

Warm regards,
Wine Insiders Customer Service Team

Wine Insiders からの回答

2025年10月28日

Hello there,

Thank you for reaching out. As a repeat customer, we are sincerely sorry and deeply concerned to hear you wasted time building your case only to be blocked at checkout. We absolutely acknowledge that our website failed to filter out ineligible wines for your state. This is unacceptable.

We want to fix this and provide an explanation immediately. Please contact us directly at (800) 615-7304 or info@wineinsiders.com so we can personally correct your account settings and guarantee this never happens again.

We are committed to earning back your full satisfaction.

Cheers,
Wine Insiders Customer Service Team

Wine Insiders からの回答

2025年10月27日

Hello Joey,

Thank you so much for the fantastic 5-star rating! We are thrilled to hear you had a great experience with our Customer Service team.

We understand how important it is to get that tracking information quickly, especially since a signature is required for wine delivery, and we're glad our team was able to assist you efficiently.

If you'd like to share the convenience and great wine, refer a friend to give and get a $25 coupon here: https://wineinsiders.com/pages/refer.

Warm regards,
Wine Insiders Customer Service Team

Wine Insiders からの回答

2025年10月27日

Hello Kenneth,

Thank you so much for the rating! We are thrilled to hear about your 14 years of success with us. Your loyalty is truly appreciated!

We especially love hearing praise for the diligent work of our customer service people! At Wine Insiders, we know that the only thing better than wine is sharing it with friends. So we’d appreciate it if you told your friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click the link https://wineinsiders.com/pages/refer.

Should you ever have any issues with your order, we are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Monday-Friday 9:00am to 8:00pm (EST), and Saturday and Sunday 10:00 am to 7:00pm (EST), excluding holidays.

Warm regards,
Wine Insiders Customer Service Team

Wine Insiders からの回答

2025年10月27日

Hello Nancy,

Thank you so much for the rating and for your wonderful feedback! We are absolutely thrilled to hear that you love Wine Insiders and find our wine very yummy!

We are especially pleased that our customer support team was able to quickly resolve your promo code issue via chat and get the discount applied back to your card. Awesome customer support is what we strive for, and we appreciate you acknowledging that quick resolution!

At Wine Insiders, we know that the only thing better than wine is sharing it with friends. So we’d appreciate it if you told your friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click the link https://wineinsiders.com/pages/refer.

Should you ever have any issues with your order, we are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Monday-Friday 9:00am to 8:00pm (EST), and Saturday and Sunday 10:00 am to 7:00pm (EST), excluding holidays.

Warm regards,
Wine Insiders Customer Service Team

Wine Insiders からの回答

2025年9月4日

Hello Mike,

Thank you for the great rating and for taking the time to send us your positive feedback.

We are pleased you are satisfied with our service and are enjoying the selections.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends. So we’d appreciate it if you told your friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click the link https://wineinsiders.com/pages/refer.

Should you ever have any issues with your order, we are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Monday-Friday 9:00am to 8:00pm (EST), and Saturday and Sunday 10:00 am to 7:00pm (EST), excluding holidays.

Warm Regards,
Wine Insiders Customer Service Team

Wine Insiders からの回答

2025年9月4日

Hello Gerald,

Thank you for the great rating and for taking the time to share your positive feedback with us.

We are pleased you are satisfied with our service and are enjoying the selections.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends. We would appreciate it if you could tell your friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click the link https://wineinsiders.com/pages/refer.

Should you ever have any issues with your order, we are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Monday-Friday 9:00 am to 8:00 pm (EST), and Saturday and Sunday 10:00 am to 7:00 pm (EST), excluding holidays.

Warm regards,
Wine Insiders Customer Service Team

Wine Insiders からの回答

2025年9月4日

Hello CynChap,

We’re so sorry to hear about the order mix-up and the trouble it caused you. That’s certainly not the experience we want for our customers, and we completely understand your frustration. We’d like to take a closer look and make sure everything is corrected on your account.

Please reach out to our Customer Service Team at (800) 615-7304, via live chat, or at info@wineinsiders.com. So we can assist you further.

Warm regards,
Wine Insiders Customer Service Team

Wine Insiders からの回答

2025年9月4日 に更新

Hello Norman,

Thank you for taking the time to leave us such a thoughtful 5-star review! We’re thrilled to hear that our representative was able to quickly and professionally resolve your shipping questions. It’s also wonderful to know that, as a longtime customer, you continue to love our wines, prices, and service. Your loyalty means so much to us.

At Wine Insiders, we believe that the only thing better than enjoying a great glass of wine is sharing it with friends. We’d love for you to spread the word. Your friends will receive $25 off their first order of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click here: https://wineinsiders.com/pages/refer
.

If you ever need any assistance in the future, please know that our team is always here to help. You can reach us at info@wineinsiders.com
or at (800) 615-7304. We’re available Monday–Friday 9:00am–8:00pm (EST) and Saturday–Sunday 10:00am–7:00pm (EST), excluding holidays.

Warm regards,
Wine Insiders Customer Service Team

Wine Insiders からの回答

2025年9月4日

Hello Jan,

Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the concerns you raised regarding your recent interactions. We always strive to provide professional, courteous, and easy-to-understand support, and we regret that we fell short of your expectations.

Your feedback is very important and will be shared with our team so we can continue improving the quality and consistency of the service we provide. Please know that whenever you reach out, we want your experience to be as seamless and helpful as possible.

If you’d like, we’d love the opportunity to look further into your specific concern and assist you directly. You can reach us at info@wineinsiders.com or at (800) 615-7304 Monday–Friday 9:00am–8:00pm (EST), and Saturday–Sunday 10:00am–7:00pm (EST), excluding holidays.

We truly value your feedback and appreciate the chance to make things right.

Warm regards,
Wine Insiders Customer Service Team

Wine Insiders からの回答

2025年9月4日

Hello Tomo,

Thank you for sharing your feedback with us. We sincerely apologize for the delay you’ve experienced with your order and for the frustration this has caused. We understand how important timely shipping is, and it’s never our intention to cause uncertainty or disappointment.

While our website notes that most orders are processed within 1–2 business days, there are occasions when unexpected delays occur. Please rest assured that this is not related to cash flow concerns but rather to logistical factors we are working hard to improve.

Your experience matters to us, and we’d appreciate the opportunity to look into your order details to provide you with accurate updates. If you’d like, please reach out to us at info@wineinsiders.com or at (800) 615-7304 (Monday–Friday 9:00am–8:00pm EST, and Saturday–Sunday 10:00am–7:00pm EST, excluding holidays).

We value your trust and are committed to making this right. Thank you for bringing this to our attention so we can continue improving our service.

Warm regards,
Wine Insiders Customer Service Team

Wine Insiders からの回答

2025年9月4日

Hello Barbara,

Thank you so much for your kind words and 5-star review! We’re delighted to hear that Eula was knowledgeable, efficient, and friendly in assisting you, and that your question was quickly and confidently resolved. We’ll be sure to share your feedback with her; it will mean a lot.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends. You can give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click here: https://wineinsiders.com/pages/refer.

Should you ever need any assistance with an order, we’re always here to help. Please don’t hesitate to reach us at info@wineinsiders.com or (800) 615-7304 (Monday–Friday 9:00am–8:00pm EST, Saturday–Sunday 10:00am–7:00pm EST, excluding holidays).

Warm regards,
Wine Insiders Customer Service Team

Wine Insiders からの回答

2025年9月4日

Hello Richard,

Thank you so much for your wonderful 5-star review and for taking the time to share your experience. We’re thrilled to hear that Jennifer was able to assist you with your order and provide the support you needed. Your kind words about her outstanding customer service truly mean a lot, and we’ll be sure to pass along your appreciation to her.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends. You can give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click here: https://wineinsiders.com/pages/refer.

Should you ever need any assistance with your order, we’re always here to help. Please don’t hesitate to reach us at info@wineinsiders.com or (800) 615-7304 (Monday–Friday 9:00am–8:00pm EST, Saturday–Sunday 10:00am–7:00pm EST, excluding holidays).

Warm regards,
Wine Insiders Customer Service Team

Wine Insiders からの回答

2025年9月4日

Hello Victor,

Thank you so much for your 5-star review and for sharing your kind words. We’re delighted to hear that our representative was able to quickly resolve your mailing address concern and provide you with the support you needed. Your appreciation means a great deal to us.

At Wine Insiders, we believe the only thing better than wine is sharing it with friends. You can give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click here: https://wineinsiders.com/pages/refer.

Should you ever have any questions or need further assistance with an order, we are always here to help. Please don’t hesitate to reach us at info@wineinsiders.com or (800) 615-7304 (Monday–Friday 9:00am–8:00pm EST, Saturday–Sunday 10:00am–7:00pm EST, excluding holidays).

Warm regards,
Wine Insiders Customer Service Team

Wine Insiders からの回答

2025年9月4日

Hello Lisa,

Thank you for your wonderful 5-star review and for being a loyal Wine Insiders customer. We’re delighted to hear that you’ve consistently enjoyed the variety, value, and even the promotional items we provide. Knowing that we’ve earned your trust over the years truly means a lot to us.

At Wine Insiders, we believe the only thing better than wine is sharing it with friends. You can give your friends $25 off their first purchase of $50+, and you’ll receive a $25 coupon when they buy. To get started, simply click here: https://wineinsiders.com/pages/refer.

Should you ever have any questions or need assistance with an order, please don’t hesitate to reach us at info@wineinsiders.com
or (800) 615-7304 (Monday–Friday 9:00am–8:00pm EST, Saturday–Sunday 10:00am–7:00pm EST, excluding holidays).

Warm regards,
Wine Insiders Customer Service Team