Wizz Air レビュー 149

Zapłaciłem przelewem bankowym zgodnie z procedurą. Moja rezerwacja została usunięta. Absolutny brak możliwości kontaktu z firmą połączenie telefoniczne (5zl/min) nie działa, LiveChat zgłasza że wszyscy są zajęci. Wakacje do odwołania. Poziom obsługi klienta to skandal!

WizzAir broke one of our suitcases (expensive Samsonite) and they play all kinds of tricks in order to avoid paying for a repair or replacement.

Total scam.

Worst customer service ever... when i write for refund, they stop replaying for emails... I highly do not recommend this airline

Italian:

Peccato che non sia possibile dare 0 stelle.
Il mio volo con codice di prenotazione SKNKHQ è partito da Abu Dhabi a Roma il giorno 06/10/2023 con più di 3 ore di ritardo, causandomi conseguenti ritardi sul bus per l'itinerario successivo, nonché la perdita dei soldi sull'hotel prenotato per l'itinerario successivo (reclamo aperto e respinto).

Reclamo aperto e respinto anche per il rimborso sul volo, in quanto oltre che il ritardo portato, l'aereomobile era un carro di bestie.

SPORCO ed IGIENIZZATO solo con persone a bordo.
NESSUN servizio di RISTORO è stato offerto, né a pagamento, né gratuito.
Neanche una bottiglietta d'acqua era disponibile.

Per 7h di viaggio mi sembra abbastanza sgradevole come cosa.

Insomma, alla larga da Wizz Air.
FORTUNATAMENTE siamo arrivati sani e salvi.

English:

Too bad it is not possible to give 0 stars.
My flight with booking code SKNKHQ departed from Abu Dhabi to Rome on 06/10/2023 more than 3 hours late, causing me consequent delays on the bus for the next itinerary, as well as the loss of money on the hotel booked for the next itinerary (complaint opened and rejected).

Opened and rejected complaint also for reimbursement on the flight, as in addition to the delay brought, the aircraft was a beast wagon.

DIRTY and HYGIENIZED only with people on board.
NO REFreshment service was offered, neither paid nor free.
Not even a small bottle of water was available.

For a 7h journey this seems quite unpleasant to me.

In short, stay away from Wizz Air.
FORTUNATELY we arrived safely.

Wizz Air Maradjon biztonságban Maradjon távol a Pizz Airtől Hol van az ígért visszatérítés?? SBDK5L Te egy csomó szélhámos

Kolejny lot opóźniony. Nie polecam.

Ciao a tutti, non ci crederete ma è tutto vero!
Ore 16:30 arriva comunicazione che il mio volo del 12/06 delle 10:00 pm è in ritardo e partirà alle 1:00 am del 13/06. Mi appresto a effettuare il check-in intorno alle 5:00 pm. Non riesco fino alle 07:30 pm sapendo che alle 07:00 pm sarebbero scadute le tempistiche per check-in. Alle 5:58 pm effettuo un video del display che mi NEGAVA l'accesso al check in. Prima l'APP mi dice che sono registrato, successivamente mi dice che non ho internet...ma proprio e non ho avuto internet per 2 ore e mezzo? Provo ad effettuare la chiamata al numero a pagamento ma dopo un po' cade la linea dicendo: "Credito insufficiente".
Arrivo in aeroporto spiegando l'accaduto e mi dicono che devo pagare perché il sistema non avrebbe permesso loro di effettuare il check-in e che avrei dovuto chiedere rimborso successivamente. Mi danno il buono cena...da ben 4,00€ da spendere in aeroporto, peccato che una fetta di pizza costasse 4,20€, quindi nulla da bere. A tirchiiiiiiii!!!
Imbarchiamo alle 12:45 e la compagnia ci chiede di fare in fretta per velocizzare l'imbarco, a me sembra per non pagare il ritardo delle 3ore per cui spettano 250€ di rimborso secondo quanto le regole deli passeggeri impongono. Alla fine, mi rivolgerò a una società per far causa all'azienda.

As a frequent traveler who has experienced countless flights with various airlines, I feel compelled to share my recent nightmarish encounter with Wizz Air. This scathing review serves as a warning to fellow travelers who value their time, money, and overall peace of mind. Brace yourself for a tale of incompetence, broken promises, and an utter lack of customer care.

Let's begin with the initial offense: the cancellation of our flight without any plausible reason. We got an email the morning of our departure so we rushed to the airport to get some clarity only to be informed that your flight has been abruptly scrapped. Shockingly, Wizz Air failed to provide any legitimate explanation for this cancellation, leaving passengers bewildered and stranded without any clue as to what transpired behind the scenes. Additionally, they didn't have an option for both me and my partner to fly out until 3 days later which wouldn't work because of our work schedules.

In a desperate bid for assistance, I reached out to Wizz Air's customer service while at the Palma airport. Little did I know that I was about to embark on an infuriating journey of unhelpful agents and contradictory statements. Despite assuring us that we would be reimbursed if we chose to book an alternative flight outside their company, this turned out to be nothing more than a hollow promise. They had no intention of honoring their commitment, leaving us in a state of financial uncertainty and deep disappointment.

Refusing to give up, we sought professional help from an external company, hoping they could navigate the treacherous waters of Wizz Air's reimbursement process. Unfortunately, this only added insult to injury. Nine long and arduous months later, we are still fighting for the reimbursement we rightfully deserve. It is inconceivable that an airline, claiming to value its customers, could display such a blatant disregard for their responsibilities.

Wizz Air's inability to provide a backup flight for three days highlights their lack of contingency planning and their disregard for the inconvenience caused to their passengers. Furthermore, their callousness in denying our rightful claim and subsequent inability to fulfill their obligations demonstrates a disturbing level of unprofessionalism and an alarming lack of transparency.

Traveling should be an enjoyable and stress-free experience, yet Wizz Air has turned it into a nightmare. Their cancellation without reason, broken promises, and refusal to reimburse the amount we paid for an alternative flight have left us feeling betrayed and disillusioned. It is my sincere hope that this review will serve as a cautionary tale to potential passengers considering Wizz Air, urging them to explore alternative options and spare themselves the agony we endured.

In conclusion, I strongly advise against choosing Wizz Air for your travel needs. Their lack of accountability, unreliable service, and poor customer care make them an airline that should be avoided at all costs. Spare yourself the headaches and frustrations that come with dealing with this unscrupulous company.

3 flight booked with this company: 1 cancelled, 1 delayed 2 hours, the last one delayed 6 hours!
we booked a flight from Milan to Lamezia, even with the announced delayed they told us to go to airport for check in as scheduled time otherwise we could lose the right to flight. We went there to receive just silly answers, made many people wait for hours and once one plane was about to finally come for us ( a plane of a different flight company ) this aircraft resulted smaller and 25 people were left out, including us. Simply a nightmare. If you want to do a favour to yourself, don't even think about booking with them, even if the flight is for 10 euro. They get as many customer as possible even if they know they cannot cope with that numbers, making them waiting for hours for some other flight. Really disgusting.