23andme レビュー 

8,067
TrustScore 5段階評価の3.5

3.6

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち3の評価

I recently had problems signing in so had to change my password and now just a few days later using that password on my laptop and it says it doesn't recognise it! I tried the same password on my ph... もっと見る

5つ星のうち3の評価

6 weeks with no results and I'm getting emails saying they just started extracting DNA....despite the fact that I already went through that starting over a month ago and online I have been (am still s... もっと見る

5つ星のうち5の評価

23andMe is fun. How much fun depends on how much you pay. There will always be a feature you want on the next highest level, which is frustrating, but I can't say it affects my trust level. If you jus... もっと見る

5つ星のうち5の評価

I was scared my information was not safe during the company’s turmoil but all is well and it’s better than expected So many ancestry DNA matches alive and located thru archaeological research Rec... もっと見る

企業情報

当該企業による記述

23andMe is a leader in personal genomics, delivering advanced DNA testing that uncovers your ancestry, connects you with relatives, and provides personalized health insights—all through a groundbreaking and easy-to-use platform.


連絡先

3.6

まあまあ

TrustScore 5段階評価の3.5

8067件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 57%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

3.6

すべてのレビュー

(8,067)

過去12か月のレビュー数: 664

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

I have been locked out of my account…

I have been locked out of my account for months for no reason and I can’t get back into it no matter what I do

2025年10月29日
23andme ロゴ

23andme からの回答

Thanks for your feedback. We're here to help. Please give us a call at 1-800-239-5230. Our Customer Care Team is available Monday to Friday from 6am to 7pm Pacific Time and Saturday to Sunday from 8am to 12pm Pacific Time.

5つ星のうち1の評価

Access locked yet 23&me can't give me access

It has been weeks since I've been able to access my account. The customer service folks have responded that my account is unlocked yet I still can't get in with my old password or create a new password. I'm paying for their premium service, and have requested a refund for pmts made since I was last able to access my acct. No response received to refund request.

2025年10月29日
23andme ロゴ

23andme からの回答

Thanks for your feedback. We're here to help. Please give us a call at 1-800-239-5230. Our Customer Care Team is available Monday to Friday from 6am to 7pm Pacific Time and Saturday to Sunday from 8am to 12pm Pacific Time.

5つ星のうち1の評価

everytime i try to get on 23 and me it…

everytime i try to get on 23 and me it doesnt want to let me telling me that is the wrong password or code etc. it is frustrating

2025年10月29日
23andme ロゴ

23andme からの回答

Thanks for your feedback. We're here to help. Please give us a call at 1-800-239-5230. Our Customer Care Team is available Monday to Friday from 6am to 7pm Pacific Time and Saturday to Sunday from 8am to 12pm Pacific Time.

5つ星のうち5の評価

23 & Me Research

I like the fact that 23&Me offers more organized research than Ancestry, which has hundreds and hundreds of the same pieces of information . This is frustrating because so many pieces of info should be consolidated. I haven’t noticed that issue as much on 23& Me.
It’s a timesaver!

2025年10月29日
5つ星のうち3の評価

Find someone else for DNA

When I first joined the Premium membership was supposed to give me the health profile, but since your bankruptcy now you keep trying to get me to pay much more to get what I already paid foe. T his is double dipping. Tell me why did I get the premium in the first place for? Now some things you won't give4 without paying a whole lot more. I also ordered a kit for my cousins birthday, you sent me the email saying something went wrong, when I tried to get it fixed I just got the runaround and she didn't get her DNA done. I gave you her name and address, but you said it was under my name. Of course it was because I bought her the kit as a birthday present. When I spend my money for something I expect the company will honor their commitment. I used to tell everyone how much I love 23& Me and that you were the best out there, now I tell them to go somewhere else. I'll never recommend you again to anyone and this is my last year with you.

2025年10月29日
5つ星のうち5の評価

Your Apple phone app for 23 and me…

Your Apple phone app for 23 and me stopped working last year or the year before which is why I cannot check my site regularly. I can only access my account by signing in on my computer. A huge inconvenience. I cannot recommend you unless the app gets fixed. The app says that I have no account registered. I felt like I was being pushed to pay again. I will not.

2025年10月29日
5つ星のうち5の評価

It's very cool to understand one's genetic markers and ancestry connections

I like knowing about my genetics and what I potentially may be susceptible to, if I don't take care of myself properly: if I don't eat right and exercise mainly. I like knowing where folks around the world who share my genetics live. It's so cool! Understanding my genetic markers also opens up opportunities to chat with my doctor about various topics and concerns that maybe can be explored or evaluated further. I'm sure some doctors are tired of hearing from their patients, "Well, my 23andMe results are showing that I have these markers. How concerned should I be? Can you authorize this or that test so I could find out?" My primary care physician is supportive of my desire to understand my genetic markers through 23andMe and never discourages me from asking questions or getting further tests when it may be appropriate. The whole genetic testing process has opened up channels of rational and intelligent conversations with my doctor that I never thought I had before. I'm very happy with 23andMe!

2025年10月29日
5つ星のうち1の評価

Same old, same old …

Same old, same old. Mostly about where DNA located today—same as Ancestry.com and their “journeys” vs “origins”. Expected more clarity. I still believe based on ancestry and assigned relatives there are calculations error/assumptions/default assignments that 23andme let remain rather than correct them with this new update. Knowing relatives based on maternal connection, which is known, would be useful because 23andme can refine the categories with new technology.
***Health Reports are great though!!!

2025年10月29日

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します

詳細情報