I recently had problems signing in so had to change my password and now just a few days later using that password on my laptop and it says it doesn't recognise it! I tried the same password on my ph... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
6 weeks with no results and I'm getting emails saying they just started extracting DNA....despite the fact that I already went through that starting over a month ago and online I have been (am still s... もっと見る
23andMe is fun. How much fun depends on how much you pay. There will always be a feature you want on the next highest level, which is frustrating, but I can't say it affects my trust level. If you jus... もっと見る
I was scared my information was not safe during the company’s turmoil but all is well and it’s better than expected So many ancestry DNA matches alive and located thru archaeological research Rec... もっと見る
企業情報
当該企業による記述
23andMe is a leader in personal genomics, delivering advanced DNA testing that uncovers your ancestry, connects you with relatives, and provides personalized health insights—all through a groundbreaking and easy-to-use platform.
連絡先
3.6
まあまあ
8067件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 57％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Finding family
My family tree has been extended beyond belief, with every new update there is a new surprise!
2025年10月29日
Too much pushing for upgrading the…
Too much pushing for upgrading the services. Almost suffocating. Too too much
2025年10月29日
very effective
2025年10月29日
Terrible customer service
Terrible customer service, in fact no customer service would be far superior.
2025年10月29日
23andme からの回答
Thanks for your feedback. We're here to help. Please give us a call at 1-800-239-5230. Our Customer Care Team is available Monday to Friday from 6am to 7pm Pacific Time and Saturday to Sunday from 8am to 12pm Pacific Time.
8+ years & VERY happy!!
I have been with 23andme for at least 8+ years and I love it! I have learned a lot about my genealogy relationships but also quite a bit about my medical. I'm so glad 23andme is continuing!!
2025年10月29日
Download of DNA raw data
The process seems pretty straightforward. Out of curiosity, it might be good to explain why it takes 2-7 days to prepare and compile a raw data file.
2025年11月5日
Very through
2025年10月29日
Absolutely wonderful
Absolutely wonderful. Enjoyed the experience and enjoyed the service that continues with what is paid to. Absolutely wonderful to know everything that you are
2025年10月29日
Always room for improvement but
Always room for improvement but, still looking really good.
2025年10月29日
I like the service
I like the service. The only problem I have with it is that it is exceedingly difficult trying to add family members to the family tree. There are no instructions for this and it is very difficult to use.
2025年10月29日
My access was terminated by 23 and me
I enjoyed my experience with 23 and me until it required a password I did not know. After that I could no longer access the website, and my connection to it ended.
2025年10月29日
23andme からの回答
Thanks for your feedback. We're here to help. Please give us a call at 1-800-239-5230. Our Customer Care Team is available Monday to Friday from 6am to 7pm Pacific Time and Saturday to Sunday from 8am to 12pm Pacific Time.
Learning
I’ve enjoyed the learning process of past ancestors and health. Seeing the Viking ancestors was pretty cool too.
2025年10月29日
The only thing I did not like was in…
The only thing I did not like was in order for you to connect with family they have to be signed up for 23 and me as well other than that but looking for my half siblings and they aren’t on here.
2025年10月29日
Keep upthe good work
2025年10月29日
My beginnings
Knowing that I have some sence of my heritage. Helped me to know where it all began.
2025年10月29日
Your function has not been coincident with my genealogical needs…
Your function has not been coincident with my needs for a long time. I still use your matching feature but it is not close to your major competitor (Ancestry). I am a genealogist and find Ancestry’s tools much better.
2025年11月5日
Very happy I completed 23&me !!
I was scared my information was not safe during the company’s turmoil but all is well and it’s better than expected
So many ancestry DNA matches alive and located thru archaeological research
Records were not kept during many early times but DNA speaks volumes
I am truly amazed and look forward to much more that is uncovered in the future
2025年10月29日
Good experience
Getting to know my family lineage and medical gene makeup is great and something to pass on to my kids.
2025年10月29日
I think this is very thorough and…
I think this is very thorough and detailed. The site is easy to navigate.
2025年10月29日
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。