AceThinker レビュー 

305
•
TrustScore 5段階評価の5

4.8

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

This company and it's software is the best I have ever used. The support is over the top. Quick response time is essential and they meet it hands down! The software is awesome in that I can do pretty... もっと見る

5つ星のうち5の評価

Have tried other adobe replacements, ended up ditching them for Ace instead. I like the interface and its abilities. The only suggestion that I could think of would be to add a TWAIN component. Ove... もっと見る

5つ星のうち5の評価

I've been looking for a replacement for Adobe Acrobat and read about AcePDF Editor. I downloaded it on a Monday and ran it through its paces. By Thursday, I was buying a lifetime license. I had one pr... もっと見る

5つ星のうち5の評価

Bought this software nearly two years ago and aways find a way to utilize its core functions on a nearly daily basis. Perhaps even more amazing than the software is the stellar customer service. D... もっと見る

企業情報

  1. ソフトウェア企業
  2. ・
  3. コンピュータ ソフトウェア店
  4. ソフトウェア製造販売業者

当該企業による記述

AceThinker provides practical digital tools designed to make everyday creative and productivity tasks easier. Our products cover screen recording, multimedia editing and conversion, PDF management, online utilities, and a growing range of AI-powered tools for creating, editing, and working with images, videos, audio, and documents. We serve individuals, students, content creators, educators, and businesses around the world. Some of our tools work directly in the browser for quick access, while others are available as desktop applications for users who need more advanced features and greater control over their work. Our goal is to make useful technology accessible without unnecessary complexity. We continually improve our products based on changes in technology, customer needs, and feedback from real users. As our platform develops, we are bringing more of these capabilities together into a simpler and more connected experience. Customer support is an important part of our service. If you experience a problem with installation, activation, product use, billing, or an online tool, our support team will review the issue and help find an appropriate solution. We also assist customers who need to reactivate eligible software after reinstalling a program or changing computers. We value honest customer feedback because it helps us identify problems, improve our products, and provide clearer information to future customers. Whether your experience has been positive or you believe something needs improvement, we welcome your review and the opportunity to respond.


連絡先

4.8

優良

TrustScore 5段階評価の5

305件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 33%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.8

すべてのレビュー

(305)

過去12か月のレビュー数: 69件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

I am using AceThinker Screen Grabber…

I am using AceThinker Screen Grabber Pro for the past three years. Software is working fine. Recently due to my laptop issue , I could not active the software. I reached out to the support team, within no time they solved the issue. I was happy that thy are supporting the customers even after three years.

2023年9月22日
自発的なレビュー
5つ星のうち5の評価

My "c" drive packed up on my pc 1 month…

My "c" drive packed up on my pc 1 month after purchasing a yearly subscription for Aquatune. I emailed Acethinker as I had lost my activation code. Within 24 hrs they sent me a new unlock code, and I was back up and running. Thankyou Jim Champion for the quick solution. 10/10 for customer service.

2023年9月16日
自発的なレビュー
5つ星のうち5の評価

Top class customer support & quality software

Top class customer support, I purchased the aqua tune piece of software for windows & I got a MacBook so (by my mistake) code so it obviously didn’t work, contacted customer support & was helpfully and politely resolved before 10am on a Sunday! Top class support and software is excellent too

2023年9月10日
自発的なレビュー
5つ星のうち1の評価

DO NOT USE THEM!!!!!!!!!

Their programs don't work when I contact them for a refund they started giving me all types of tips about this and that, everything besides what i needed, when i asked them to get straight to the point why i reached out to them to get my money back, they just ignored my emails. i have dealt with a lot of company in the past some I had a better experience some less, but something like that to just ignore your customer, is something horrific!! No, don't do business with them, they have terrible costumer service.

2023年7月8日
自発的なレビュー
AceThinker ロゴ

AceThinker からの回答

We do provide a 30-day money-back guarantee. We also reply to all tickets in 24 hours with timely solutions for most cases. However, if you don't want to solve the tech problem you met, we will just give your money back. You can contact us for more assistance. We provide reliable support and products for tens of thousands of customers annually. No one will ignore your request. There must be a misunderstanding here, but we're always here to help.

5つ星のうち5の評価

This software simply works...

This software simply works...
I mean, there's not much to say except that it does what is supposed to do, and it does it very good.

It's well worth the price.
But to me, the real value is in the support.
If you have any kind of trouble or question, the support team is there to answer.

Case in point, last night (Saturday) around 8PM I had a problem with my license after a OS reinstall.
I sent an email to support, and by 9 PM i Had my new license.

So not only works, but you can be sure that help will be there if needed.
100% recommended!!

2023年8月20日
自発的なレビュー
5つ星のうち5の評価

Simple & Effective Good Value Software

Great software but the support, while good, was slow on returning the information I required which was a faulty ownership code. It might be a time shift thing so I'm not hyper critical as the responder may have been working on a different day I was living in!

2023年8月13日
自発的なレビュー
5つ星のうち5の評価

Great App - Excellent Customer Service

As a creator, I was looking for a tool to easily download partner videos from a range of platforms and found it in AquaClip.
I will confess that early on, I had numerous issues getting it to work. Activation key not working and other issues.
However, the incredibly supportive staff helped me out through prompt email communication and, over a few days, we got it working. So if you can't get it working initially, reach out to the staff and stick with it - it's well worth it.
Since then, I haven't had any problems. I've just bought a new computer and the activation key didn't transfer across, but with a quick email, I had an informative response and new activation key within 24 hours.
There have been a few times when a video couldn't be downloaded, but that is due to the external website and not AquaClip, so it's not absolutely 100% guaranteed that you can get every video. That's not the fault of this app though, and 9 times out of ten, you can get any video you want.
If you need to pull videos from the internet, this is, without a doubt, the very best option and I highly recommend it.

2023年8月14日
自発的なレビュー
5つ星のうち5の評価

The software works great

The software works great. It is easy to use and does a really good job. I play on a worship team and I use it to get mp3's from YouTube videos for rehearsal. I upgraded my hard drive and had trouble with the activation code when I reinstalled the software. I contacted customer support and they helped my with a solution. They were very quick to respond.

2023年8月7日
自発的なレビュー
5つ星のうち1の評価

i went to download the screen recorder…

i went to download the screen recorder and instead they downloaded some crap called aqua clip, which had nothing to do with the screen recorder. then when I finally found the download button for the screen recorder, they pre-filled my username to something that makes me wonder what they're doing in the background to obtain half my email address when i never put my email address in to begin with. stay away from this company.

2023年7月30日
自発的なレビュー
AceThinker ロゴ

AceThinker からの回答

Sorry, but we have found that you visited the product page for another product, not screen recorder, I think you didn't check the instruction on page clearly. We have already sent you the information fo the product you need. And about the user name, it was given by you when placing the order. We will never probe or share the information of any customer, so please don't worry about it. Your information is 100% secure and safe.

5つ星のうち1の評価

Lifetime license is only good for 1 year. Don't be fooled!!

The software product key stopped working after a year. Customer service asked for the key and proof of purchase. I provided same, then they stopped answering my emails. There is no phone number to call.

I paid for a lifetime license that worked for 1 year. Now I have nothing.

2023年7月26日
自発的なレビュー
AceThinker ロゴ

AceThinker からの回答

Hi, please note that if you reinstall your computer or delete the program, you will need to contact us to get a new licensed key in one day. We have already sent you a new lifetime keycode and solved the problem. For any questions, please check our support center which has clear instruction on how to retrieve keycode.

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