This company and it's software is the best I have ever used. The support is over the top. Quick response time is essential and they meet it hands down! The software is awesome in that I can do pretty... もっと見る
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レビュアーのコメントを見てみましょう
Have tried other adobe replacements, ended up ditching them for Ace instead. I like the interface and its abilities. The only suggestion that I could think of would be to add a TWAIN component. Ove... もっと見る
I've been looking for a replacement for Adobe Acrobat and read about AcePDF Editor. I downloaded it on a Monday and ran it through its paces. By Thursday, I was buying a lifetime license. I had one pr... もっと見る
Bought this software nearly two years ago and aways find a way to utilize its core functions on a nearly daily basis. Perhaps even more amazing than the software is the stellar customer service. D... もっと見る
企業情報
当該企業による記述
AceThinker provides practical digital tools designed to make everyday creative and productivity tasks easier. Our products cover screen recording, multimedia editing and conversion, PDF management, online utilities, and a growing range of AI-powered tools for creating, editing, and working with images, videos, audio, and documents. We serve individuals, students, content creators, educators, and businesses around the world. Some of our tools work directly in the browser for quick access, while others are available as desktop applications for users who need more advanced features and greater control over their work. Our goal is to make useful technology accessible without unnecessary complexity. We continually improve our products based on changes in technology, customer needs, and feedback from real users. As our platform develops, we are bringing more of these capabilities together into a simpler and more connected experience. Customer support is an important part of our service. If you experience a problem with installation, activation, product use, billing, or an online tool, our support team will review the issue and help find an appropriate solution. We also assist customers who need to reactivate eligible software after reinstalling a program or changing computers. We value honest customer feedback because it helps us identify problems, improve our products, and provide clearer information to future customers. Whether your experience has been positive or you believe something needs improvement, we welcome your review and the opportunity to respond.
連絡先
F10 Azure Building, 59 Great Eastern Road, E15 1DX, London, 英国
- 07423256322
- business@acethinker.com
- www.acethinker.ai
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 33%に回答しています
通常24時間以内に回答
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works well i changed my laptop it…
works well i changed my laptop it wouldnt work emailed them sent me a new code right away .Thanks :-)
I am using AceThinker Screen Grabber…
I am using AceThinker Screen Grabber Pro for the past three years. Software is working fine. Recently due to my laptop issue , I could not active the software. I reached out to the support team, within no time they solved the issue. I was happy that thy are supporting the customers even after three years.
Great customer service and a super nice…
Great customer service and a super nice product.
I highly recommend them!
My "c" drive packed up on my pc 1 month…
My "c" drive packed up on my pc 1 month after purchasing a yearly subscription for Aquatune. I emailed Acethinker as I had lost my activation code. Within 24 hrs they sent me a new unlock code, and I was back up and running. Thankyou Jim Champion for the quick solution. 10/10 for customer service.
Great Customer Service
really fast and helpful customer service when you have issues.
Excellent tool to download your…
Excellent tool to download your favorite YouTube video or any other videos available on this site. Customer service is also a plus. Fast, expert, and professional with quick response.
Top class customer support & quality software
Top class customer support, I purchased the aqua tune piece of software for windows & I got a MacBook so (by my mistake) code so it obviously didn’t work, contacted customer support & was helpfully and politely resolved before 10am on a Sunday! Top class support and software is excellent too
Fast service and easy to use
fantastic product and great customer…
fantastic product and great customer service. software works exactly as advertised.
DO NOT USE THEM!!!!!!!!!
Their programs don't work when I contact them for a refund they started giving me all types of tips about this and that, everything besides what i needed, when i asked them to get straight to the point why i reached out to them to get my money back, they just ignored my emails. i have dealt with a lot of company in the past some I had a better experience some less, but something like that to just ignore your customer, is something horrific!! No, don't do business with them, they have terrible costumer service.

AceThinker からの回答
The AcePDF has the most features that I…
The AcePDF has the most features that I need. Much worth of the money. Thank you!
I was supposed to get two licenses and…
I was supposed to get two licenses and only received one. I quickly was sent the second license when I asked.
This software simply works...
This software simply works...
I mean, there's not much to say except that it does what is supposed to do, and it does it very good.
It's well worth the price.
But to me, the real value is in the support.
If you have any kind of trouble or question, the support team is there to answer.
Case in point, last night (Saturday) around 8PM I had a problem with my license after a OS reinstall.
I sent an email to support, and by 9 PM i Had my new license.
So not only works, but you can be sure that help will be there if needed.
100% recommended!!
Simple & Effective Good Value Software
Great software but the support, while good, was slow on returning the information I required which was a faulty ownership code. It might be a time shift thing so I'm not hyper critical as the responder may have been working on a different day I was living in!
Great App - Excellent Customer Service
As a creator, I was looking for a tool to easily download partner videos from a range of platforms and found it in AquaClip.
I will confess that early on, I had numerous issues getting it to work. Activation key not working and other issues.
However, the incredibly supportive staff helped me out through prompt email communication and, over a few days, we got it working. So if you can't get it working initially, reach out to the staff and stick with it - it's well worth it.
Since then, I haven't had any problems. I've just bought a new computer and the activation key didn't transfer across, but with a quick email, I had an informative response and new activation key within 24 hours.
There have been a few times when a video couldn't be downloaded, but that is due to the external website and not AquaClip, so it's not absolutely 100% guaranteed that you can get every video. That's not the fault of this app though, and 9 times out of ten, you can get any video you want.
If you need to pull videos from the internet, this is, without a doubt, the very best option and I highly recommend it.
The software works great
The software works great. It is easy to use and does a really good job. I play on a worship team and I use it to get mp3's from YouTube videos for rehearsal. I upgraded my hard drive and had trouble with the activation code when I reinstalled the software. I contacted customer support and they helped my with a solution. They were very quick to respond.
i went to download the screen recorder…
i went to download the screen recorder and instead they downloaded some crap called aqua clip, which had nothing to do with the screen recorder. then when I finally found the download button for the screen recorder, they pre-filled my username to something that makes me wonder what they're doing in the background to obtain half my email address when i never put my email address in to begin with. stay away from this company.

AceThinker からの回答
Lifetime license is only good for 1 year. Don't be fooled!!
The software product key stopped working after a year. Customer service asked for the key and proof of purchase. I provided same, then they stopped answering my emails. There is no phone number to call.
I paid for a lifetime license that worked for 1 year. Now I have nothing.

AceThinker からの回答
This program does exactly what is says
This program does exactly what is says, unlike the multitude of other software that promises to work and doesn't.
Efficient assistance
The support team is very efficient and answered my question very quickly. I am very satisfied with the program and with the technical support.
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