Airport Bus Express レビュー 

I’m writing to express my sincere gratitude for ur exceptional assistance in the recent return of my lost property.
Losing something valuable can be distressing experience, and the uncertainty of whether it will be found and returned adds an extra layer of anxiety. However thanks to ur prompt and efficient actions, my lost property was safely returned to me.Your commitment to helping others in need has not gone unnoticed, and I am truly thankful for the positive outcome.
Wishing you continued success and many more opportunities to make a positive difference in the live of others.
Kind regards
Sharon..

Hi Airport Bus express

I need an urgent answer.
I am leaving for Denmark via Standsted Airport 10/12 kl. 07:15 am
Therefore I need to be at the airport at 5:00 am.

We bought a return ticket from Stratford to Stansted, and just now we realised that the tube stops running at 11 pm.

We were wondering if we can catch the bus from Liverpool street and use our return ticket? We are willing to pay the difference.

I really hope to get a quick respons.

Kind regards Julie

This message was send december 9th and they still havent answered me :-)

The driver of 16:35 from Stratford service (08.11.2023) is the best of all I've ever travelled. Never felt more secured. He seemed to have total control over the bus. Whatever you pay him is not enough.

Julia on Stratford station is extremely helpful and informative, I was a little confused with the coaches as there is national express too but she helped clear the confusion I had , also helped me purchase a ticket which was quick , thank you

We had a nice experience with this company the staff was very friendly and give us the right informations to get at the hotel , driver as well very professional and helpful with our luggage he also show us the way for the tube station near they sop. I highly recommend to everyone who want a cheap and fast way of transport to London

Zero Stars would be awarded, if I could leave Zero.

Disgraceful service.
Waited for an hour at Stansted for a 230am bus this week that never showed at the pickup stand.

In the end had to pay again for the very reliable National Express to Stratford which leave every half hour like clockwork.

We did see one bus pull in at the far end of the concourse but it didn't come to the advised pickup stand (25/26) and we saw it zooming back off down the motorway, empty.

When I contacted customer services they told me that the bus had left with 21 customers on it.

This bus did not arrive at the pickup stand, where there were several of us standing in the cold from 2.03 am for an hour.

Emailed customer services. No refund! Customer Services basically saying the bus came! Which it didn't. Maybe the driver wanted a break...

Never using this terrible service again, thank goodness I wasn't waiting at Stratford for a bus to the airport as I would have missed my flight.

National Express driver said Airport Bus Express often don't show.

(Update: 7/11/23 - even though the company has asked me to contact them again via email (in the reply comment below), I have done so, but they have not replied. No contact and no refund for a bus that never came. This comment was clearly put on here to look like they are doing something, but sadly it's just to look good on Trustpilot. Avoid at all costs.

I have decided to write a review here because it's now been over one month without a response to three different times I have tried to contact the company. Twice via email and once over the telephone.

I booked the coach to get back to Stansted Sunday morning. I arrived at the bus stop which was stated on the ticket "Bishopsgate 175, bus stop G" at 04:20 and waited there for over twenty minutes, no coach arrived. The road was actually closed ahead of the bus stop which was a concert from the off. I frantically looked online to see if there was any information about a replacement bus stop but to no avail, there was also no information of any changes on the email or the attachment with the email.

As you can imagine the next few hours were hell for us, we were in a huge panic. We spoke to a man who worked for National Express and he mentioned an Airport Bus Express coach had left 5 minutes before we even arrived at the bus stop (04:15). That is twenty minutes earlier than the time we booked. We ended up spending more money on another method of travel and we are now out of pocket to the tune of £70. I would like our original ticket to be refunded asap. This really was a terrible experience which is a shame as the journey from the airport to London was a great experience, which led us to book the return journey back with you.

I really hope someone gets back to us eventually but it's been over a month now. The journey was a nightmare.

Lovely staff and amazing people who made my journey wonderful. The bus is always on time and it took me 40 minutes with the bus to reach my destination. It is also cheaper than its competitors. I highly recommend this company!

Great service and the driver were friendly and so polite.

However, what a palava to find the bus. It’s not signposted. Spent a good 20min walking in circles trying to find a sign, anything! It’s fine and we’ll to say bus stop 20 but Stratford is massive and busy and some thought should go into signposting to an international airport

Tried to book online and payment kept failing due to bad internet, bought in person and got home safely. However, payment went through the following day on the online booking (so paid twice), received a booking confirmation for a bus ticket on the previous day. Have been emailing and calling for weeks trying to get through for a refund and never an answer. Lots of similar reviews on Facebook- would recommend avoiding.

Such a seamlessly, comfortable ride from boarding to arriving, the driver was absolutely brilliant and the journey was over before I realised. 10/10 experience- will definitely be using airportbusexpress next time I come to london!

I took the bus from the airport to Stratford and forgot my suitcase in the hold. I took another shuttle back to the airport and was so relieved to know it was in the company’s lost and found! Ray, my hero bus driver, had realised my bag was left behind, and brought it back safely to the airport and I’m so thankful for that! Thank you Ray!!

The only thing I’d improve is to have it in the website FAQ on what to do when you’ve forgotten luggage in the hold. I also tried calling customer service who didn’t pick up the call which might’ve given me some more info on the best thing do i.e maybe saved me the journey back to the airport as the staff told me later the suitcase could have been put on the next bus to Stratford. And also I’d know earlier whether the suitcase was found.

Other than that everyone was so kind and helpful and the journey was smooth and enjoyable! The bus is clean and the timings are accurate! Would recommend!

I use Airport bus express since before Covid because the company, on top of being cheaper than its competitor, also has a fantastic customer service. The staff in the field is always very helpful and welcoming. It only is a shame that Airport bus express no longer run a service from Stansted airport to Victoria....

Bus was on time at departure and got on time to destination. Driver Claudio was very friendly and helpful too. I highly recommend this bus route.

First time and last time i used this service very unreliable with time keeping … staff no where to be seen to inform passengers about the delays at stansted airport they only showed up when bus arrived late to check tickets (they were hiding somewhere)while there were at least 5 members of staff & plenty of 🚌 🚌 and actually two buses departing to the same destination by National express while we were waiting .. the price difference between them is only £1-£2 so you won’t even save much either
I would not recommend even the driver was joking with his colleagues that its not AirPort Bus Express but “mental bus express” he was rushing while driving obviously because he was running late I didn’t feel comfortable while on board
Stick with National express👍

I didnt travel with the company, but i had to get to Luton yesterday and a man who was working at a desk for this specific company, gave me all the options for me to get there on time for me and my friend, he was extremely helpful , patient and we managed to get there just before the gate was closing because of his help, im extremely grateful for this and im sad i didnt get his name but he was amazing and saved my day. Next time i come to London i will definitely come to travel with them just because of how amazing the customer service is.

Patrick at airport ticket desk was extremely knowledgeable and helpful, and bus was spotlessly clean and on time.