Airport Bus Express レビュー 

I usually travel on one of the coaches from Stratford to Stansted. But few days ago I experienced extreme rudeness from one of the Airbus drivers. The driver had occupied both front seats of the bus with his personal belongings. The driver has no right to do that, as the seats are for passengers and they can sit freely with a purchased ticket. I told the driver I would like to sit at the front seat and left my bag there, not only he responded rudely but also he picked up my stuff and put it in the seat behind. I found his behaviour rude, arrogant and ignorant. He should not be touching my stuff or occupy seats in that manner. I made a complain in the airport Airbus office. But sadly the management doesn't careless how their drivers treat passengers. (I've decided to travel by national express now. Their staff are more professional and friendly. And they don't hog seats.)

The first approach with this fantastic team is immediately after passport control, where you can buy your bus ticket, even with discount if you are in a group(only 10£). It really does take 45 minutes from Stansted Airport to Stratford where you can easily take the tube into the city centre. I highly recommend travelling with them.

I wanted to get on an earlier coach after I booked and I called and spoke to Silviu who assured and ensured there would be no problems with changing on the day. He was super helpful and I can confirm that there was no issues on the day as described! Even when I had difficulties finding the location, Patrick and Silviu kindly helped me find the place in an efficient manner. Super grateful for the service and glad I booked with Airport Bus Express!

I was lost and I couldn't find my way, Suddenly a young lady approached me, she was very helpful and kind, thanks to her I knew where I was going.
I definitely recommend this company and that lady Courtney was the most helpful airport worker I never come across. Thanks a miliion my dear I'm writing this from home.

I was pleased to travel with this company especially because of the helped given by Florentina and Fabrizio. They seemed really helpful and took care of me.

The driver was great.She drove in a very safe manner and was a great finish to my holiday.It's usually a complete drag getting back from Stanstead after midnight.Thank you.

Never a let down by this company. I get my tickets through Trainline and always had a good deal.

Could have given it a 0 stars if I could.
Taking this bus have completely ruined my trip back home.
Starting with a LIE said by a guy selling tickets in a booth in the luggage room of Stansted Airport.
Whoever you were there on the 26th of April - screw you. You have ruined my night completely by blatantly lying in my face and not caring about the customer completely. I guess selling that ticket is an ultimate goal, not the customer's experience, innit bruv.
So, the douche said I will be on Liverpool street in 50 minutes, and I was able to catch the closest bus and stay optimistic.
In 50 minutes we were only reaching the city. I have checked and the timetables on the website claim it takes an hour to reach Liverpool Street station from the airport, but even with a good traffic with the route taken this is impossible.
We have reached the destination in almost 2 hours, which had caused me to completely miss the last train and the last bus back home - both, and be stuck walking around London all night to wait for the earliest morning train. Oh, and of course to buy a new expensive ticket.
And do you know what the driver told me when I said that the estimate drive time was supposed to be 50 minutes? Reminder, it ended up being 1 hour 50 minutes.
He said: "This was not my fault, that's the traffic today" and "What can I do for you now?", showing 0 empathy and no apologies.
Not tat would have changed anything really, but it shows what is the goal of this company and the employee's attitude towards you - as soon as they have sold the ticket, nothing really matters.
I would not recommend anyone to use this company, I will also never use it again.
And if I ever see that clerk selling the tickets again, I will tell how I feel about them to their face.
Cheers mates.

La ragazza è stata molto gentile e disponibile.
Ci ha dato molti consigli utili.

This company, excellent customer service, and new coaches are highly recommended. A particular thanks to Fabricio for his warm welcome and professional demeanour. 😊🥰

Trying to go to Victoria station i’ve been sold a ticket from a guy who’s clearly lied to me as National Express have a direct bus to Victoria station.
Asked for a refund i’ve been told that was possible only online, how disgraceful is the staff and the management.
Definitely not recommend this to anyone.
Much better NA , professional and not lying to customers.

Arrived in Stansted airport, neeed to go to London city, the options were basically 2, train or bus.
I found train horribly expensive so i wanted give it a try to the bus with Airport Bus Express.
Couldn’t be happier with my choice, reasonable prices and extremely punctual.
Regarding the Bus journey was approximately 45 min to Stratford, was a pleasant experience, bus seems relatively new, clean and with a comfortable seating.
Positive note to add, free WI-FI provided during the journey that works well at decent speed, very useful for people coming from other EU countries with not international free roaming included in their mobile plans.
Overall extremely pleased with my choice.

Lovely girl named Dana at Stanstedt Airport in London gave me such a nice welcoming and helped me out to buy a ticket and recommend nice places to go during my 8h layover in London. Love her!!!

It’s a bad experience today morning when I’m coming from stratford to stansted the guy who is working today morning had a rude behaviour and unprofessional guy

I have been using Airport bus express (stansted) every other week for the past few months. The service has always been great. The open return ticket and the fact the buses run every 30 minutes has been a lifesaver multiple times, especially when your unsure what time you’ll arrive at the bus. As somone who has to use a wheelchair a reliable service is a necessity.

I can’t thank Ramona and Patrick enough for all the help they have given me. Their kindness is unbeatable. And they’re always so friendly and patient even on the busiest of days.

Will definetly continue to use airport bus express and will making sure my family use them too.

Excellent service from stansted airport.
From the ticket seller who was kind and welcoming to the ticket checker at the door and the driver Valentina was above and beyond. The driver helped load my luggage and double buggy and when I came to my destination the driver went out of her way and already had the buggy ready and my luggage as well as helping my sleepy children off the coach. Really impressive.

Airport bus express saved the day when train services were down , and managed the crowds very well on that busy Sunday afternoon !

On Sunday the trains were not running, so I had to find an alternative way to get to the airport. The coach stop at Stratford was very, very crowded, there were maybe hundreds of people trying to get on any coach they could. People were going mad and pushing to get inside, without giving a care about other people, even children. Thankfully there were two people working for Airport Bus, a man and a young woman (I think they were Italian), who did their best to help with the chaotic situation on that afternoon. Despite the rudeness from certain customers, and the insults they received from stubborn people who didn't want to understand the situation, they stayed very professional and polite. I've never seen anything like that in my life, so please give my compliments to these two amazing people, there should be more like them in the customer service industry!

I usually take the express train to Stanstead but when i found out the Stanstead Express wasn't running I had to look at other options. Airport bus express is a great alternative; reliable, comfortable, punctual, great driver and good experience all around. I might do it all the time now :)

I arrived to Stansted Airport a few hours ago, and when I arrived downstairs into the bus station, there was a man selling tickets with a hat and a long yellow coat (all i can remember) who I asked for a ticket to Liverpool Street, he proceeded to give me a ticket saying it was towards Liverpool Street when in fact I arrived to Stratford and I asked the driver if we are going to Liverpool Street and he said no, me and my boyfriend ran out of battery and luckily the driver helped me get a taxi to my destination which cost me another fortune, I asked the driver for the guys name but I forgot it, I was too stressed out trying to hopefully get to where I need. Please DO NOT trust these people! They would do anything to sell a ticket.