Amazon.com, Inc. レビュー 454

I’ve spent over a week trying to activate my Amazon Seller account — and the experience has been an absolute disaster.

I spoke with five different representatives, and each gave me contradictory or outright false information. Every time I followed one person’s instructions, the next rep told me it was wrong. Not once did anyone take ownership or properly escalate the issue.

This isn’t just “slow service” — it’s a complete collapse of internal communication and process. For a company that prides itself on being a global e-commerce leader, Amazon runs its seller onboarding like a badly organized startup.

If you’re considering selling on Amazon, be warned: you’ll be up against a system where no one is accountable, support is chaotic, and your time will be wasted in endless circles.

Amazon, you urgently need to fix your Seller Support infrastructure — or risk pushing away the very people who drive your marketplace growth.

Had excellent service up until now .... sadly now where don't answer the phone anymore so you can't resolve specific issues that YES NEED HUMANS!!
Fake message stating they are having technical difficulties and ask us to use the online platform.... do you really think people don't see what your are doing Amazon?? 🤦🏼‍♀️

So I will cancel my Prime and this last order will have been my last order on Amazon

Absolutely useless company. You pay for next day delivery yet seldom are things delivered next day, it takes days if not weeks. To say Amazon has customer service would be a disgrace to the human race. Nothing convenient about Amazon at all. Just a waste of time and energy.

Driver in white van #10 sped through a 10km townhouse complex at 3pm in north oshawa with multiple kids riding their bikes! He is lucky I couldn't catch up to him!

I'm sharing my experience in hopes that it helps others. I purchased an item from Amazon that was not as described. When I tried to return it, the return label provided was the wrong size, and Canada Post couldn't process it. On my first attempt, Canada Post's system was down, so I couldn't even send it back.

I've spoken with multiple agents, and each time, I've been promised a resolution that never materialized. One agent transferred me to a "supervisor" who ended up hanging up on me. Another agent claimed they couldn't transfer me to a supervisor due to system limitations, which turned out to be untrue. After calling back, I finally reached someone who promised to send me a return label by mail, but it never arrived.

This process has been incredibly frustrating, and I feel misled by the product's reviews. I hope Amazon can address these customer service issues and ensure a smoother return process in the future.

They can't reach the seller over a missing piece. Screw them , they lost my business. They won't even allow a bad review for the seller. Bye Amazon!

Attention!!!

Certains des rabais qui s'affichent dans votre panier ne s'appliqueront pas au moment de passer à la caisse. Regardez bien vos montants pour ne pas être induis en erreur au moment officiel de l'achat.

Si les rabais ne s'appliqueront pas au moment de passer à la caisse, ils devraient carrément ne pas être visibles dans les paniers non plus.

Certains rabais visibles dans le panier fonctionnement (ex rabais à l'achat de 5 articles sélectionnés et admissibles ou bien rabais direct sur le prix du fabricant).

Ceux qui fonctionnent moins ou pas du tout sont les pourcentages de rabais supplémentaires ou les coupons rabais supplémentaires.

A scam website.

I bought an item from Amazon with a 10% rebate which I kept the screenshot. There was a glitch in the system that caused that an issue, I phoned the Customer Support, who replied in writing, buy the item and we will process the 10% rebate, once the item is tagged delivered. Phoned them back once delivered, spoke to an agent and Supervisor they refused to give me my promo refund, blaming that they Customer Agent Eve made a mistake by promising me the sales adjustment and they treated me like a piece of trash, very rude, even if I’ve been a Prime member for more than 10 years. Basically an entire site of scams. False advertising with most of their promos, I’m suing them to the little claims I have all the messages trail and screenshots.

You are dealing with Canadian educated people in this country, we won’t let corporations bully our citizens.

Amazon must need to hire more people or something. It's taking longer and longer to get the items at a decent time. Or have them get delayed for a couple of days. It's sickening

Problem with redeeming Amazon gift card. Sent numerous emails and spoke to agent live with proof of purchase , claim code and card number. Customer service indicates that activation team will resolve this issue .

It’s ridiculous that I have sent dozens of emails and called directly and not resolved yet.

The Billions that Amazon makes and treats customers terrible by not resolving Gift Card Issue .

Will never buy a Amazon gift card again!

Zero-Star Review – Amazon Customer Service is a Complete Joke

I placed an order on March 1st for same-day delivery, and now it's March 3rd, and I still have nothing. I contacted Amazon Customer Service six times—three times through chat and three times over the phone—and no one has been able to help me. Instead, I kept getting conflicting information. One rep told me to wait until March 6th, another said March 7th, and another claimed I’d have to wait until March 15th before I can even request a refund.

I also tried to find out which carrier has my package, and I was told it's with Amazon’s own carrier. But somehow, they have no further information on it? How does that even make sense? It’s their own carrier, yet they can’t track my package or give me any real answers? Instead of helping me, they refuse to provide any other details and refuse to do anything else to fix the situation.

At this point, I don’t even want the item anymore—I just want my money back. But Amazon won’t even do that. My package is still sitting in their facility, and they won’t cancel it or issue a refund.

This is beyond frustrating. Amazon promises fast delivery but can’t even keep track of their own shipments. Their customer service is completely useless, and I’m seriously questioning why I even pay for Prime. Zero stars.

This last purchase was of 4 items and all of them have been missing .It was at the facility in my home town more than 5 days ago.No update but I have been billed but no respond from emails.Where are my packages?? How can you expect me to buy more with this kind of service?

Having to log in just to track a parcel is asinine! Jeff Bezos is a control freak and his company should get nothing but bad reviews. Accessing customer support is impossible as well. There's no corporate responsibility from these giant corporations.

Purchased off Facebook Boxing Day special under the flag of ceacnd.com charging for shipping insurance but only to find it's a scam charge emailed over half a dozen times with no replies at all and courier company doesn't follow delivery instructions either BEWARE OF FACEBOOKS ADDS WITH CHINES COURIER SERVICES ITEMS NOT RECEIVED

Avec la fermeture des entrepôts au Québec, impossible d’avoir la livraison en 1j. Délais minimal d’une semaine présentement. Tu paie toujours pour le Prime mais sans le service!

I was trying to find out where my money went to on a couple returns and the lady from the Philippines call centre's hung up on me because I wasn't sure about wich card I used because I use multiple cards and I wasn't looking at it at that time .bring back people that can understand you first and second there is no reason for call centre's to be in the Philippines. In Canada we should be speaking to Canadians and it's not the first time if they have to do any work I get hung up on .unacceptable.

Plusieurs années membre de amazon prime et du jour au lendemain ferme le compte sans raison apparente tout juste après avoir passer les frais d'abonnement le jour même. Lorsque j'ai appeler pour savoir se qui se passai avec mon compte, j'ai eu comme réponse qu'il a été fermer mais n'a pas voulu dire pourquoi au téléphone. Perdu toute les films que j'avais acheter sur prime aucun moyen de me faire rembourser film/abonnement que j'ai payer pour rien. Merci amazon, belle compagnie de marde gérer par une belle gang de crétin qui engage des incompétents encore pire que eux. Boycott amazon pour ma part.

WORST PACKAGING EVER. WOULD GIVE ZERO STARS IF I COULD. BRAND NEW BOOKS ALWAYS ARRIVE DAMAGED, DOES NOT MATTER HOW MANY TIMES THEY RESEND THEM. THEY TAKE PACKAGING AS AN ABSOLUTE JOKE. I HAVE TO KEEP RETURNING THE SAME BOOKS THAT I PAID A BRAND NEW PRICE FOR, BUT THEY STILL ARRIVE DAMAGED. FIRST TIME THEY SENT BOOKS IN A BOX, THOSE WERE DAMAGED. I RETURNED THEM AND KINDLY TOLD THE LADY TO WRITE A NOTE ON THERE FOR THEM TO PACKAGE THEM CAREFULLY. SHE SAID SHE DID. THIS FELL ON DEAF EARS. THEY SENT THE BOOKS AGAIN BUT NOW IN A THIN ENVELOPE THE SECOND TIME AROUND. I'M NOT GONNA KEEP DRIVING BACK TO PUROLATOR OR STAPLES TO RETURN MY ITEMS, IT'S AN ABSOLUTE PAIN. NOT TO MENTION I HAVE TO PRINT THE RETURN SHIPPING LABEL EVERYTIME WHICH COMES OUT OF MY POCKET. AMAZON DOES NOT TAKE PACKAGING SERIOUSLY AT ALL. THIS IS A PACKAGING ISSUE, NOT A COURIER ISSUE. IT'S NOT A PRODUCT ISSUE EITHER. I WILL NOT SHOP WITH AMAZON AGAIN. THEY LEAVE NO OPTION ON THEIR WEBSITE TO REVIEW HOW THEY PACKAGE ITEMS, ONLY PRODUCTS WHICH IS NOT THE ISSUE HERE. THEIR CHAT HELP ON THE WEBSITE IS A ROBOT, THAT CAN'T ACTUALLY ANSWER MY QUESTIONS. I CAN AND WILL GET BOOKS ELSEWHERE THAT AREN'T DAMAGED. ALL BECAUSE YOUR PACKAGING IS AN ABSOLUTE JOKE.

First of all, this is about amazon .ca. placed order , item in stock. However, item not shipped no information as to when or even if ever it will be shipped. Order cannot be cancelled, again no information other than , not shipped, cannot be cancelled. This is unsatisfactory, and unacceptable. This is unlike amazon.ca, otherwise have always been excellent, for 20 years. yes I first purchased when there was no .ca, and get this they only sold books!! In fact, amazon has always been my first choice, I hope they can return to the service I had come to expect.

Amazon is great for getting some products you need or just for fun however I don't like how deliveries are handled. Most deliveries that a delivered to the front door they would just leave the product there and not even ring the door bell to notify people in the house there is a package at the door. Instead they would leave it up to you to message the person at home to notify them if they don't have access to the app. In my opinion this practice is a bit poor as this is how thief take advantage to steal your package, If there person that holds the account is at work and busy they would not be able to notify their family member or friend that there is a package at the door. Within this time frame a package can be stolen and then the customer has to go through a painful process of trying to get a replacment or refunded.