Amazon.com, Inc. レビュー 454

I have gotten nothing but the run around by Amazon from the Edmonton Warehouse failing to deliver a parcel they have had in their possession since April 26th it has been rescheduled for delivery three times by Amazon and failed to be delivered and Customer Service refuses to refund the missing parcel which Amazon has in their possession in the Edmonton, AB warehouse. It is being reported to my credit card company for this gross incompetence as this is theft of money by Amazon of nearly $60 and failing to deliver a parcel within the promised delivery window. Telling me to wait for an investigation and 10 business days for them to figure out what happened is complete BS. And will be reported accordingly to the credit card company as fraud on the part of Amazon. Customer Service is absolutely useless. Garbage customer service.

I live in an apartment and landlord will not fix my buzzer. Amazon tried to deliver and drove away without calling me...... dumb drivers should call before they leave. Morons

Everybody knows that Amazon.ca reviews are often manipulated by the sellers, and Amazon does very little about it. This has gained the criticism of governments and nonprofit consumer groups alike. But what surprised me lately is that Amazon.ca itself seems to have changed its policy whereby any negative product review is rejected. I have been shopping at Amazon.ca for many years, and have submitted hundreds of honest reviews, some positive and some negative. They are always polite and moderately worded. Lately, I got sucked into buying several egregiously-counterfeit, misleading, and poor-quality products that were sold through Amazon.ca, and out of the four polite, moderate and honest reviews I submitted, three negative reviews were rejected, and only the one positive review was published. Two of the sellers short-shipped the order with only half of the product promised, and Amazon.ca even rejected those two reviews complaining of being short shipped, despite their clearly misleading description of quantity on the Amazon.ca site! My third letter complained that I got no response to my concern from the seller’s customer service department … is this an inappropriate or unfair criticism of a seller who is clearly scamming Amazon’s customers? The letter rejecting the reviews made a vague reference to “community standards“, but there was no reference to what community standards were allegedly violated, inappropriate, or irrelevant. My language is always moderate and tempered. The rejection email comes from a “no reply” email address. There is no appeal. There is no follow up. There is no further explanation. The link in the rejection email refers you to a page that gives NO explanation of “community standards” the customer has purportedly not met. It further invites you to the customer service hub for further review, but there is NO link or subject-heading to take up the matter of a rejected review. Amazon simply doesn’t want to know if it’s sellers are cheating their customers. It became very apparent to me that Amazon.ca has either changed staff who supervise reviews, or more likely, changed policies whereby the purpose of reviewing customer reviews is to censor-out poor reviews, and only promote positive ones. This has shaken my trust entirely in Amazon’s role, as they now appear to manipulate and cherry-pick their own customers’ honest reviews to sell more products. I have gone back into my account and deleted all the hundreds of reviews I have put in over the years because I will NOT participate in a corrupt system where reviews are meaningless, perpetuated by Amazon.ca itself. I strongly encourage anyone else who is disgusted by the lack of integrity in a crooked review system, to do the same. Even for Amazon.ca which already suffers a poor reputation, I am appalled at the corporate greed and high-handed manner customer reviews are being manipulated by Amazon.ca, and I will no longer submit any reviews or participate in this corrupt system of manipulating false reviews to sell more merchandise.

Been nothing but issues with Amazon lately. Items being undeliverable when we were reordering and the first one came no issues. 5 day delays for extreme weather in the area when it's sunny, customer service changing delivery dates after I had already rescheduled to a day that I would be home to receive packages in an area prone to drug addicts and crime. Delivering used items when I paid for new then not following through with the compensation promises such as promotional credit and refunds for prime when 2 day deliveries turn into 10 day deliveries when I live in the heart of a big city and not a rural area. Delivering our packages to the wrong door. The list goes on. I've canceled my prime and will be shopping elsewhere even if it will cost a bit more. Will just have to make sure I'm buying enough supplies to qualify for free shipping. Not hard with 3D printer filament. I will no longer be shopping Amazon and will be discarding of our alexa. There are other similar devices that are not connected. I'm now on the boycott Amazon band wagon.

Shocking experience to say the least. Amazon has become a FRAUDULENT company. I never expected to see such a thing, but they charged me twice for an item even though I returned it the day after receiving it. They put one of the charges on a gift card without me accepting and they reversed the second charge to my credit card.

It was an exasperating ordeal via emails, chats and phone and no one can even tell me why I was charged twice and some reps only saw one charge. I was pulling my hair out each time I interacted with their customer service as they all had the same generic responses. Not listening to my concerns or perhaps just pretending because they knew exactly what happened, and not caring about the fact that I suspected a technical glitch on their website with the return. If only it was a glitch, but it is apparently done on purpose to fool the customers.

I am making an official complaint to the authorities about their sneaky practice.

Looking at some internet comments, it looks like they have done this before to other customers.

I think I'll just go back to finding what I need on different websites or shopping locally.

I watch TV often through Amazon Prime. No complaints there.

I don't order packages often, but who can complain about free shipping, and overnight delivery (in Mississauga).

The one complaint I have (and it's a big one for me), is that even though my delivery instructions say to knock on door when delivering, deliveries are usually dropped at my front door in the hallway of an apartment building without knocking on the door. I'm waiting for the package, so a simple loud knock on my door would let me know that my package has arrived. Without the knock, my package could be sitting in the hallway for hours, just waiting for someone to steal it. That being said, I've not had any major problems since signing up a couple of years ago.

Manufacturer and Amazon failed me, didn't deliver order after 10 months and cancelled just now! 7 months ago I called to either cancel or get the items as well, and the Amazon rep LIED to me saying they were getting the mufflers and resonators back in stock already so I should just wait.... and nothing. Destroyed my project and now increasing pricing for me as I could have gotten those parts in the order elsewhere nearly 11 months earlier! (now it's winter)
They are also blocking me from posting reviews about this on their website due to "community whatever"

AKS1MKFAIT0NS. I added my merchant token, I want to reactive my account. I demand a second review for my account. They didn't review the appeals.

First I have proof to back-up the various negative experiences I've had with my Amazon orders. They give the customer the option of providing Delivery Instructions upon placing their order. Overwhelmingly, instructions haven't been followed since doing business with them over 10 years. Many of my orders that show 'Delivered' went missing. With the exception of 3 seperate orders (smart tv and computer peripherals 2023 & computer mouse 2024), ALL other orders were left in an unsecured area of the property, ignoring my delivery instructions. It's gotten so bad that an Amazon logistics rep has instructed me to email him after placing an order so their department can convey this to the seller and their delivering company. Sadly it's hit and miss and I've suffered injuries retrieving heavy deliveries on my own. Getting refunds and online credits do not make up for the multiple inconveniences they've caused. After my next two purchases I am cancelling my subscription to Amazon Prime/Movies and closing my account permanently. At the moment, I am looking into how I can file a formal complaint to an organization that advocates for customers. Amazon is not the only game in town with competitive prices.

Like other reviews here, they couldn't find my house... or that is the drivers story. A 5 year old could find my house. Lazy, no accountability, and a complete failure.

I have a complete lack of trust in Amazon from this day forward, and their customer service agents seem handcuffed, and only permitted to say "sorry". I feel bad for that department. They have no power to voice real customer issues, and no way of promoting change.

Me? I will cancel my Prime Membership, as I now know that Membership does nothing.

I had bad experiences with some purchases, but they always make it right at the end. I buy often and i'm happy with their services.

They still can't deliver properly even with specific instructions. How hard is it to ring a doorbell or knock on a door??

Delivery of packages are placed in plain view because drivers are in a hurry to get packages delivered. They just toss on top porch step and run. At least put it at side of door over a bit to be less in plain sight. It doesn't take much effort. They could try harder. In the US they take a picture of the delivered item and email you with the picture. They don't in Canada.

Suite a mon achat sur amazon, le vetement recu taillait beaucoup trop petit.
je décide de faire le retour et de demander le remboursement pour que je puisse commander un model qui taille correctement
retour le 6 decembre recu par amazon le 11decembre et la on me dit que je dois attendre le 10 janvier pour me faire rembourser!!!! Produit vendu et expédier par amazon et non pas par un vendeur tiers.
Amazon fait de l'argent sur le dos de ses clients en faisant fructifier l'argent qu'il doit rembourser .
inadmissible!!!!
par contre ils ont pris mon argent directement. mais le remboursement prendra + d'un mois!!!

Une etoile et c est deja trop.

Un service à la clientèle horrible, chaque appel dure plus que 20 mn, les conseiller s amusent à vous transferer d un service à
un autre, et ose vous dire des monsenges sans aucun problème. Aucun responsable disponible, aucun professionnalisme, aucune prise en charge...
Franchement, je ne recommande surtout pas Amazon.
C'est catastrophique.

After being customer at Amazon for 12yrs I just wanted to change my phone number in the account and it was impossible, the customer service is very very bad and I will give up buying thinks from them.
I will not create an email address specially to deal with them!
It's to bad I can't give them 0 stars, I would do it!

After a month of several unsuccessful messages to Amazon.ca and Solarpowerstore, I received good news that I will be reimbursed on November 29. The moral of this story, it may be better to buy directly from Solarpowerstore, instead of Amazon. Here is my story: bought a Growatt 48 volt 3500 watt inverter from Solarpowerstore through Amazon.ca thinking of having a good warranty. After installing and testing, the inverter grounded my 4 lithium batteries, it is impossible to change the configuration. The company accepted the return and made me pay for the actual return. I returned the inverter in its original box after 2 days from the date of receipt of the inverter and paying almost $50 for postage. Now almost a month, no response from Solarpowerstore, I paid $1437 plus return postage, is this money completely lost? With With Amazon's A to Z guarantee, after 7 days of being able to have the answer, but still no answer, we can't do anything, the third party company doesn't respond either.

Absolutely HORRIBLE customer service. Amazon defends only its vendors. They do NOT care about their customers at all. Not like the old Amazon. It's an amateur show now.

On Sept. 16 I order a pair of CUSHIONAIRE Men's Lane Cork footbed Sandal through Amazon.ca filled by Next Step Group Inc 551 Madison Avenue New York.

Time passes, and I get a notice the order has shipped.

Time continues to pass, then after several weeks a notice appears on my Amazon account: "Undeliverable"

Now what to do? I try to contact Amazon about this issue, and I discover, it is not possible. The undeliverable remark on my account apparently couldn't push its way through the smoke, but I've paid for an item I didn't get.

What do I do now?
I file a return claim to send back something I never received. The smoke from Canadian wildfires over New York must have been intense, as it was in Mississauga, Amazon's Canadian cohort.

So now I request a return authorization that is approved, and I print off the return label, tape it on an envelope and send a picture of the "returned" sandals along with a caustic letter lauding their conflict resolution procedure, or lack thereof.

On October 23, more than a month after ordering, I receive the following message: "Your return is complete. Your refund has been issued." I guess a picture of the sandals I never received was sufficient to fulfill Amazon's return policy. I still haven't come up with a rational explanation about why I was returning the product, as Amazon required.

Service dégradé au fil des années. Amazon c'était correct par le passé. Plus le temps passe et moins le service donne satisfaction. Le formulaire de rappel ne fonctionne pas et les agents par clavardage ne sont pas du tout efficaces. Ils se fichent royalement du client, répondent tout le temps la même chose. Dès qu'ils ont un cas spécial à traiter, ils se renvoient la balle (transferts, déconnexion de l'agent, j'ai déjà eu à parler avec 5 agents différents pour régler un problème).
Concernant la livraison et les retours, Amazon fait affaire avec Intelcom, la PIRE compagnie au monde. Soit les livreurs ne déposent pas le colis à la bonne adresse, soit ils ne viennent pas du tout ou n'enregistrent pas le colis. J'en suis à la 3e tentative de retour et Amazon s'en contrefiche. Pas de retour, pas de remboursement. Demande de parler à un superviseur, aucun rappel appel sortant, aucun numéro de téléphone pour joindre le service client Amazon et le formulaire ne fonctionne évidemment pas. On fait comment ?