I have been in their application process for two moths now. I have already email that their career hub doesn't let me login and haven't had any help to sort it. Still, keep receiving email on joining... もっと見る
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Jenny and Poppy had a lot to contend with both weather and people wrangling wise this week. They both performed really well often with limited sleep changing conditions the weather and the dem... もっと見る
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Generally, creamfields festival was a wonderful experience. My shift manager Emma was wonderful and I enjoyed working with her all through the event. The team mate in the Bar was great. Addition... もっと見る
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Overall the shifts were great, got breaks and food tokens, and the atmosphere was mostly all fun. I never got shouted at but I did witness someone else get shouted at by a manager in front of staff an... もっと見る
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企業情報
当該企業による記述
Arc is a nationwide event and hospitality staffing agency. Our vision is to shape the world of flexible work into a better place for all. We believe at the heart of great events are great people. Our number one priority is finding, assessing and training the best people with the right skills and attitude to fit seamlessly into any team or event and make customers happy. The two service solutions we offer are: Top-up staff – gives the maximum amount of flexibility to the client as they only pay for hours worked and there is no obligation to use Arc at any point. Managed service – allows clients to outsource some or all of 1. Recruitment, 2. Staffing, 3. Payroll and/or 4. HR Support operations to Arc.
連絡先
Arc, Avenue HQ, 17 Mann Island, L31BP, Liverpool, 英国
- ashleighcoleman@wearearc.co.uk
- www.archospitality.co.uk
3.7
まあまあ
164件のレビュー
最近のレビュー依頼の記録はありません
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ネガティブなレビューの 92％に回答しています
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The company allows you to be a part of…
The company allows you to be a part of amazing experiences. I have just finished working at the Royal Ascot and it was an amazing opportunity. I love how easy the Ubeya system is allowing you to select the days and time in which you are available and how you can manage everything through the app. The only downside is sometimes some events are overbooked however, this is down to many different circumstances.
2024年6月23日
自発的なレビュー
Arc からの回答
Hello,
Thank you for taking the time to share your feedback, it's really wonderful to read how highly you speak of your Arc experiences. I am pleased that you enjoyed Royal Ascot 2024 with the team.
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
Arc からの回答
Hello!
Thank you for taking the time to leave your five-star feedback, it's great to hear that you found your shift to be interesting and the staffing team to be friendly!
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
Arc からの回答
Hello!
Thank you for leaving a five-star review, it's great to see how much you enjoyed your shift!
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
Waste of time sign up process
Waste of time sign up process, no one answers the phones. Incompetent management.
2024年6月21日
自発的なレビュー
Arc からの回答
Hello Myroslav,
Thank you for taking the time to share your feedback, although I am sorry to see that you did not feel positive about your time at Arc. We value the feedback we receive and I would like to ask if you could kindly send some further information regarding your experience so we can see if there are areas in which we fell short.
Please email me via ashleighcoleman@wearearc.co.uk
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
Mental health will have you out the door with no help
Mental health is not an issues for them they will must get rid of you without helping. They will also double book a shift for the same day. Just when I thought my depression was finial going this happens thanks
2024年6月8日
自発的なレビュー
Arc からの回答
Hello Jemma,
Thank you for taking the time to share your feedback with us. I am sorry to see that you have been experiencing poor mental health.
So I can understand the events that have taken place, could you kindly send some further information across to me via my email address ashleighcoleman@wearearc.co.uk and I can take a look at your experience.
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
Feeling deployed or reserved for holidays when the favourite staffs are out.
I don't know what to say, it's as if I'm not employed. I book a shift as soon as it is posted and it takes some time before I get the shift full or declined message. It's like some certain people are the ones getting approval, why hire us if this is how it's gonnz be. Quite sad as I haven't been able to work since employment. I don't like it!! To mention I had messaged on ubeya, 9 days now no response 😔.
2024年3月8日
自発的なレビュー
Arc からの回答
Hello There,
Thank you for sharing your feedback, although I am sorry to see that you feel this way.
Firstly, please can you email me with your Ubeya query via ashleighcoleman@wearearc.co.uk and I will ensure that a member of our team gets back to you as soon as possible.
As we go into Spring, you will begin to see an increase in roles available. We appreciate that this can be frustrating but the nature of the industry means there are fewer events early in the year. We hope that you will see a positive change in the coming weeks.
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
ARC IT Recruitment Recommendation
Katey from ARC IT Recruitment is a fantastic recruiter. She is very responsive, honest, and helpful. She kept me updated throughout the whole process and answered all my questions. She also gave me valuable advice and feedback along the way. I am very happy with my new role, and I owe it to Katey. She is the best recruiter I have ever worked with. I would highly recommend ARC IT recruitment to anyone seeking a new position in IT.
2024年1月31日
自発的なレビュー
Had been excited and quickly disappointed
So I got a job here, really excited, interview was great and the induction was excellent. I got my first shift in a matter of a week which I really enjoyed! However, sadly there wasn’t many shifts advertised and the 3 that I did put my name down for which were at Bellahouston Park in Glasgow, I did not get chosen for any of them. I’m really pretty disappointed now because I got such a good feeling about the company when I went to the induction. I gave in my resignation yesterday and asked for my P45
2023年7月18日
自発的なレビュー
Arc からの回答
Hi Paula,
Thank you for taking the time to share your feedback, we really appreciate it.
I'm sorry to see that after a positive start, you felt disappointed by your experience having not been accepted for other work. Our shift availability and number of positions available can vary depending on an array of factors including client requirements, I can understand how frustrating this can be and I'm sorry that we were not able to meet your expectations.
I hope that you will be willing to rejoin us at some point in the future.
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
First of all they put the most trained staff to do the rubbish Jobs…
First of all they put the most trained and experience trained waiter and bar man in the fish and chips at uttoxator, and most of the shift's are make your own way, one of the managers does not get back to you,so rude when they keep pestering you to say confirm all the time and saying when will you be at heneage street,you got a issue you would be lucky if you get a reply , clearly just a number,I'm looking for a proper job that I'll be treated right and not just a number which is clearly the case here,my friend had enough now here here looking for other work,l know how it works after 2 year's they always have bar jobs and waiter private boxes and the most experience staff gets a so called Porter job stroke doing about 4 other jobs on top of that just for 11 pound's an hour.and if you are early like Sunday had to wait 45 minutes to suit them before l got swiped in wasting my Time and not getting paid for it ,it's not a good solution to Try and make a Living this agency cancel all the time, Manager's don't get back to you even though its there job I'm only going to book once in a blue moon now work from now on shame because they are going to lose good training hard workers,who can speak full English shame
2023年7月5日
自発的なレビュー
Arc からの回答
Hello Susan,
Thank you for taking the time to share your feedback, although I am sorry to see that you feel you have had a poor experience working with Arc.
It’s disappointing to read that you feel you were unfairly allocated based on your skills and training. Please let me assure you that we truly value our Team Members and their individual skills in hospitality, however, occasionally, it’s our clients who organise the allocation of staff depending on their requirements. Although I can understand your frustrations, it is, unfortunately, an element of flexible working that can be difficult to avoid.
I will ensure that we take a look into the circumstances surrounding our team’s communication with you as it’s disappointing to see that you have struggled with getting a response to your queries. If you feel that you would like to elaborate on the events with the communication issues, please feel free to email me via ashleighcoleman@wearearc.co.uk
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
I have had an excellent experience with…
I have had an excellent experience with Theo and his team. I have been using their colleagues for the last six months to cover a challenging period for my operation. The team at Arc has always been available to receive my requests and responded to any feedback I have made on their colleagues with a positive can-do attitude. I would recommend the use of this Agency to anyone working in the hospitality industry.
2022年12月1日
自発的なレビュー
Arc からの回答
Hello Tom,
Thank you for taking the time to share your wonderful review for Theo and our London team, they will be delighted to hear your kind words of praise for their service.
I am so pleased to see that during a challenging time in your business, our team has been able to provide the support that you need to ensure your operation continues to run as smoothly as possible.
Thank you for your kind recommendation and for your loyalty as a client.
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
Great agency!
I have worked alongside ARC for 6 years now, and they have always been very professional and reliable.
They have great communication, and Paul and his team are dedicated to assisting every client to the best of their abilities.
Highly recommend ARC and their team!
2022年11月24日
自発的なレビュー
Arc からの回答
Hello Tony,
Thank you very much for leaving such a wonderful review, we are delighted to see how highly you speak of the service that you have received from Arc throughout the years. I will ensure that your kind words of praise are shared with Paul, Mike and everyone at Arc!
On behalf of Mike & Paul, I'd like to thank you for your loyalty to Arc and great recommendation.
Kind regards,
Ashleigh Coleman
Senior Marketing & Communications Manager
Great staff and office support
Having used Arc for around 8 months, I've found them to be reliable and helpful with great communication skills. Nothing is too much trouble.
They are now my preferred supplier for logistics staff
2022年11月7日
自発的なレビュー
Arc からの回答
Hello Martin,
Thank you for leaving such a glowing review, it has brightened up our very autumnal Monday!
If there is anything else that we can help you with, please don't hesitate to get in touch. On behalf of everyone at Arc, thank you for being a loyal client.
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
Supplying Great Staff
ARC is a great agency to work with, supply a perfect number of staff and more. Communication is always at a high standard.
The staff are great quality with a range of different skills.
2022年10月15日
自発的なレビュー
Arc からの回答
Hi Kay,
Thank you for leaving such a wonderful five-star review, we are delighted to see how pleased you are with the service and staff provided.
If there is anything else that we can help you with, please don't hesitate to reach out!
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
Very impressive team
Thrown in at the deep end and had to quickly get temporary labour for our hospital sites. I have to say working with Arc has been an absolute pleasure. The team are really helpful and understand our needs. Nothing is ever too much trouble and they always go the extra mile to ensure all our requests are fulfilled. Aine. Emma and Amy are outstanding as is Zainab. Well done and thank you for your assistance.
2022年10月9日
自発的なレビュー
Arc からの回答
Hi Roma,
Thank you so very much for leaving such a fantastic review. I am pleased to see that our Manchester team has been excellent in helping you with a temporary workforce in your hospitals. I will ensure that your kind words of praise are shared with Aine, Emma, Amy and Zainab.
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
Outstanding Service
Arc always go above and beyond to ensure all our needs are met. We always receive excellent staff and nothing is ever a problem for them.
I cannot thank Amy, Emma and Aine for all their hard work this Summer and supporting us. We look forward to working with you guys over the Winter and into the New Year.
Thanks again for all your support :)
2022年9月20日
自発的なレビュー
Arc からの回答
Hello Dee,
What a lovely review to see first thing of a morning! Thank you for your kind words about our Manchester team, I will ensure that your praise for Amy, Emma and Aine is shared with them and the rest of team Arc.
We can't wait to work with you this winter season!
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
Amazing Experience
My experience with the Manchester team has been nothing short of excellent!!
They are very organised and supportive w.r.t arranging transportation and uniforms. The app works exceptionally well, with quick responses on the chat and shift updates.
2022年9月8日
自発的なレビュー
Arc からの回答
Hello! Thank you for leaving such a wonderful review, we are delighted to see how highly you speak of your experience working with Arc Manchester.
Emma and the team will be thrilled to see that you found them to be organised and supportive. Thank you for being one of our Team Members!
Don't forget to follow us on Instagram @WeAreArc.Co.Uk
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
Underpay you
I worked for them the over Wimbledon event. Myself and many others I have been in contact with have been seriously underpaid by hundreds of pounds. Their contact is terrible, whenever I’ve messaged they send me on to someone else who then never replies. They have not been in touch as to my pay issues. Will never use again. Very unprofessional.
2022年8月11日
自発的なレビュー
Arc からの回答
Hello Emily,
Thank you for sharing your feedback with us. I am deeply sorry to see that you have been underpaid and have had difficulty in communicating with our team.
We are aware that there have been discrepancies in pay for some of our Team Members, which we appreciate is extremely frustrating, it is extremely important to us that all team members are paid correctly; and we will continue with your pay query until you are paid for all that you are owed. Our Finance team is working through the queries that we have received as meticulously as possible to rectify this situation.
Please accept our profuse apologies for this issue, we appreciate how hard that you have worked, and it isn’t acceptable for any member of our team to be underpaid. We would like to assure you that we are working as fast as we can to reach a resolution by early next week.
Kind regards,
Ashleigh
Liverpool and Birmingham staff at Epsom
A high percentage of the staff were great but score reduced for the ones who were betting on duty and complained about having to walk anywhere!
2022年7月15日
自発的なレビュー
Arc からの回答
Hello Suzi,
Thank you for sharing your feedback, although I am sorry to see that you found that some of our team members acted unprofessionally during their shift at Epsom.
We strive only for the best and profusely apologise for the few team members whose behaviour and actions did not align with our standards. May I kindly request that you send some further details across, either to myself or your Account Manager, so we can look into this for you?
My email address is ashleighcoleman@wearearc.co.uk
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
This is the worst experience of my life possible. This is terrible.
They was great to me until I felt I like was taking too much work which lot but I apparently caused scene with Twickenham which I didn't work to as pourer. I had ago the rep I was incredibly rude back I was offered job I didn't want to do. Then I tried to explain next minute just before I got from the app removed from Wembley shift was cancelled , I wasnt offered more shifts after that. They no longer communicated further. I tried talk Arc London but manager got rude to me after I tried to explain what happened as I interrupt on phone by having ago them and shouting they blocked me my number as I was treated like criminal. That was dreadful experience for me very terrible although I didn't leave good impression on them. They got know bad side of me. Which I am great person anyone who knows me well enough that I am hardworking person no other agencies had done that way.
2022年7月5日
自発的なレビュー
Always provides great staff
Always provides great staff, very helpful with last minute request, great at communication
2022年6月22日
自発的なレビュー
Arc からの回答
Hi Lianne,
Thank you for taking the time to leave a five star review for our team, we are delighted to see how highly you speak of the service you receive from Arc and look forward to continue working with you in the future.
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
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