Imagine a company wherein you can pay a premium for NO ADS. Well with this company that's a total lie. The company's latest foray into cheating its premium customers is a game called Solitaire Farm Se... もっと見る
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I love playing on Games for the Brain from Arkadium. I was having problems with a couple of the games not playing smoothly, so I turned to Arkadium support for help. I got almost immediate response f... もっと見る
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The agent was very quick to recognise the problem I reported and kept me informed at every stage. He was also fast in responding to my emails and proved himself not only incredibly professional but al... もっと見る
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Not only did the Arkadium agent (Rodrigo) respond almost immediately to my request, but he went above and beyond to help me find what I was looking for even though it was not an Arkadium-supported gam... もっと見る
企業情報
当該企業による記述
Arkadium is a company that specializes in creating engaging, high-quality casual games. Founded in 2001, Arkadium focuses on developing games that are both fun and mentally stimulating, catering to a wide range of players. The company is known for its web and mobile games, many of which are popular in digital publications and are designed to be accessible and enjoyable for players of all ages. Arkadium’s mission is to create games that bring joy and enrich people’s lives through play.
連絡先
West 25th Street 40, 10010, New York, 米国
- + 1 (212) 337 37 01
- support@arkadium.com
- www.arkadium.com
4.5
優良
539件のレビュー
ネガティブなレビューの 100％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Complicated problem was fixed
After the website was revised I had an issue with ads popping up on my paid subscription. It must have been difficult to solve, it took some time but Arkadium kept working on it, and kept me up to date as well. It got fixed! All is fine. Thanks!
2025年5月6日
自発的なレビュー
Arkadium からの回答
Hi! Thanks so much for your patience and kind words! 🙏 We’re glad the issue got fully resolved and that you felt supported along the way 😊 If anything else ever comes up, we’re just a click away. Enjoy your ad-free games! 🎮✨
Concern for my problem and great follow…
Concern for my problem and great follow up
2025年6月30日
自発的なレビュー
Arkadium からの回答
Hi Marcia! Thanks a lot for your kind feedback! 😊 We're really glad to hear you felt supported and that the follow-up was helpful. 💬💙 Our team always aims to show care and make sure everything gets fully resolved! 🙌
The response was prompt and immediately…
The response was prompt and immediately corrected my problem.
2025年7月1日
自発的なレビュー
Arkadium からの回答
Hi Louis! Thanks so much for your feedback! ⚡ We're happy to hear the response was quick and got things sorted right away. ✅💬 If you ever need help again, we're just a message away! 😊
I do several crossword puzzles almost…
I do several crossword puzzles almost daily and am quite pleased with the selection on Arkadium.
Recently I had a problem printing the puzzles, likely related to my computer (or my use of it), and contacted Arkadium. They responded promptly and after a few emails their guidance solved the problem. Their concern sold me on continuing a subscription.
2025年6月26日
自発的なレビュー
Arkadium からの回答
Hi John! Thank you so much for your kind words! We're glad you're enjoying the crossword selection and really appreciate you reaching out when you hit a snag. It's great to hear our team could help resolve the printing issue—and we're thrilled to have you with us as a subscriber! 🧩🖨️💬
The screen came back for one day after…
The screen came back for one day after being a diminished screen for a week or so, you can only play to level 4, this has been going on for over a month, I am about ready to give up on Arkadium as much as I don't want to, so flustrating, love this game
thank you
Piffy07
2025年7月1日
自発的なレビュー
Arkadium からの回答
Hi Gary, thanks for sharing this — we totally get how frustrating that must be, especially when you love the game! 😞 Please reach out to support@arkadium.com with the details, and our team will do their best to help you fix this for good. We're here for you! 🙌🎮
Had a few issues with working the games
sent an inquiry by email and within a few minutes had a response, very quick and was very helpful for me, they are really on top of service, awesome!
2025年6月30日
自発的なレビュー
Arkadium からの回答
Thanks so much, Shefra! We’re really glad our team was able to help you quickly and get things running smoothly. If you ever need anything else, we’re just an email away. Happy gaming! 😊
Great company, great games, super people!
Arkadium support has always been very helpful and responsive to any questions or needs. Arkadium is a great games website and well worth the time. I have a paid yearly membership (very affordable), but even the free plan is quite worthwhile.
2025年6月26日
自発的なレビュー
Arkadium からの回答
Hi Jeff! Thank you so much for your kind words! 😊 We're happy to hear you're enjoying both the games and the support. Your feedback means a lot to us—and we're glad you find value in both the paid and free memberships. Thanks for being part of the Arkadium community! 🎮💙
deleted my account with Arkadium…
I accidentally deleted my account with Arkadium. I reached out to Tech Services and within 12 hours I was back on. KUDOS!!!
2025年6月24日
自発的なレビュー
Arkadium からの回答
Hi Sandra!
Thank you so much for the kind words! We're glad we could help you get back into your account so quickly. If you ever need anything else, we're just a message away. 😊 KUDOS right back at you! 💪🎮
Vladimir was great.
Vladimir was extremely helpful and consistently followed up, making sure my problem was resolved.
2025年6月22日
自発的なレビュー
Arkadium からの回答
Thank you, Jim! 😊 We’re so glad Vladimir could assist you and stay on top of things until everything was sorted out. Your feedback means a lot — we’re always here to help! 🎯
Specific puzzle issue fix
I reported an issue with loading a certain puzzle on a specific date and there was immediate response (computer generated, I'm sure). The issue was resolved within hours of my report. Their team always solves issue as quickly as they can to make the gaming experience mor enjoyable.
2025年6月16日
自発的なレビュー
Arkadium からの回答
Hi Sid! Thank you for your thoughtful review! 😊 We're glad the issue was resolved quickly and that you appreciate our efforts to keep your gaming experience smooth and enjoyable. 🎮 If anything else comes up, we're always here to help! 💬✨
blindingly fast & effective help
My access to games broke. Help was blindingly fast and solicitous. Conducive to a quick resolution.
2025年6月16日
自発的なレビュー
Arkadium からの回答
Hi Ilan! Thanks a ton for the awesome feedback! ⚡ We're glad we could jump in quickly and get things sorted without delay. If you ever need anything else, we’re just a message away. Enjoy the games! 🎮🙌
Arkadium Games: wonderful site
Arkadium has two ways to play: either paid or “free”. Free means you watch ads periodically. There is a large diversity of game types: word games, card games, puzzle games, jigsaws,etc. You can chat with other players, or just play. Some games you can play against bots. When you run into a problem with the site, your question is answered within 24 hours by non-snooty people who actually help you. I highly recommend recommend Arkadium.
2025年6月14日
自発的なレビュー
Arkadium からの回答
Hi Jilie! Thank you so much for the kind and thoughtful review! 😊 We're glad you enjoy the variety of games and appreciate the options we offer. Our support team works hard to be helpful and friendly, so it means a lot to hear your feedback. Thanks for recommending us — happy gaming! 🎮🧩🃏
The Right Way is the Right Way is Olga's Way
The quick informative response and follow up from Olga was impressive
2025年6月6日
自発的なレビュー
Arkadium からの回答
Hi John! Thank you for the amazing shoutout! 🙌 We're so glad Olga's support made a great impression — she truly knows the right way! We'll be sure to pass your kind words along to her. 😊
Arkadium からの回答
Hi Jan! Thanks so much for your kind words! 💬 We're really glad to hear you enjoy the gaming page and that our team has been helpful. We're always here to support and make things right when needed. Happy gaming! 🎮😊
Excellent customer care
Excellent customer care - going the extra mile to sort the problem, keeping me well informed along the way.
2025年6月4日
自発的なレビュー
Arkadium からの回答
Hi Melanie! Thanks so much for your kind words! We're really glad to hear our team was able to help and keep you updated throughout the process. We'll be here anytime you need support! 😊
Good games - good service
I have played games on this site for many years, more so since I retired. New games are available regularly, also updates on older ones. In case of any issues, the help service is quick and efficient. I pay a small amount so that I am not bothered by the annoying ads and that is great, too!
2025年6月4日
自発的なレビュー
Arkadium からの回答
Hi Kaye! Thank you so much for your kind words and for being a longtime player! We're glad to hear you're enjoying the games and the ad-free experience. It’s great to know our support team has been helpful, too. We truly appreciate you being part of our community! 💚
Rapid response from Arkadium
Very impressed with the Arkadium team. There was an error on one of their games. I emailed them about the error and had a very rapid response. Kind, courteous, respectful.
2025年6月1日
自発的なレビュー
Arkadium からの回答
Hi Jennie! Thanks so much for your kind words! We're really glad we could help quickly and that you had a positive experience with our team. If you ever spot anything else or have questions, don’t hesitate to reach out again! 😊
Vladimir was extremely helpful & nice.
Vladimir was extremely determined to resolve the issue, & is very friendly & patient while doing so. Arkadium has awesome games.
2025年6月2日
自発的なレビュー
Arkadium からの回答
Hi Patricia! Thank you so much for your kind words! 😊 We're glad you enjoy Arkadium's games, and we'll be sure to let Vladimir know how much you appreciated his help. Friendly, patient support is what we aim for! 💬🎮
The Arkadium Games on AARP.org
The Arkadium Games on AARP.org are very enjoyable and challenging. The support is patient, thorough, kind and responsive. I highly recommend you to join AARP and to try Arkadium Games.
2025年5月28日
自発的なレビュー
Arkadium からの回答
Hi! Thank you so much for your kind words! 🌟 We're thrilled to hear you're enjoying the games on AARP.org and that our support team has made a positive impression. Your recommendation means a lot to us. We hope you continue to have fun and keep challenging yourself with Arkadium games!
They tried but I couldn't fix it myself
They tried helping me a lot but I am not computer savvy so I couldn't fix it. I appreciate how are they tried
2025年5月29日
自発的なレビュー
Arkadium からの回答
Hi Cheryl! Thanks for your kind words! We’re really glad you noticed our effort to help. If you ever need more support, don’t hesitate to reach out — we’re always here for you. 💬💛
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