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Beanz ロゎ
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Beanz レビュヌ 

725
•
TrustScore 5段階評䟡の4.5

4.3

コヌヒヌ店
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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

I took out a Beanz subscription after purchasing a Sage Dual Boiler (great machine) and am delighted I did so. The subscription is good value and offered a way to try many different types of bean... もっず芋る

5぀星のうち1の評䟡

Mein Anliegen wurde ohne jeglichen Kommentar durch den Support ungelöst geschlossen. Edit 15.07.26: um hier nicht stehen zu lassen, ich hÀtte versÀumt, an der Lösung des Problems beizutragen: es... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Super kulante Reklamation. Ich hatte 2x Bohnen die meine Sage Barista nicht mahlen konnte. Es gehen scheinbar nur dunkel geröstete Bohnen. Die Ware wurde komplett erstattet bzw. Ersatzbohnen nach ei... もっず芋る

5぀星のうち5の評䟡

Bought a Sage machine with an offer of 2 bags of free coffee from Beanz.com. There were no choices for decaf so I messaged them. The two free bags arrived quickly and well packaged. Nikeziwe replie... もっず芋る

䌁業情報

  1. コヌヒヌ店
  2. コヌヒヌ焙煎機

圓該䌁業による蚘述

beanz.com offers 100+ specialty coffees at roaster-direct prices, always freshly roasted and delivered to your door. Simply select choose from a collection of our curated coffees of small batch speciality roasters and get free delivery on your subscription. Not sure where to start? Barista’s Choice is specially designed for the curious and trusting. We help you find new flavours and roasts that will expand your coffee experience, no matter how you brew at home. When you subscribe, each delivery will provide you with a new coffee and a new opportunity to explore different origins and flavours. Just tell us how often, how many bags (minimum of 2), and how you like to brew. We’ll take care of the rest. Look forward to a new experience in every delivery.

Beanz currently available in

圓該䌁業による蚘述

United Kingdom
https://www.beanz.com/en-gb/
Germany
https://www.beanz.com/de-de
United States
https://www.beanz.com/en-us
Australia
https://www.beanz.com/en-au

連絡先

4.3

優良

TrustScore 5段階評䟡の4.5

725件のレビュヌ

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4.3

すべおのレビュヌ

(725)

過去12か月のレビュヌ数: 500件

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5぀星のうち1の評䟡

Delays are massive

Coffee is very good, however customer service is a complete disaster with huge delivery delays. Now I have been without coffee for 10 days and customer service is saying I have to wait for up to additional 8 business days!! It is unclear what happened and why my order was not processed.

2026幎5月7日
自発的なレビュヌ
Beanz ロゎ

Beanz からの回答

Dear Davide,

Thank you for your feedback. We’re sorry to hear how frustrating this experience has been.

We’d like to gently clarify that there may have been some confusion regarding the timeframe shared. The 8 business days refers to the delivery window for a new order, rather than the original which is under investigation. We appreciate that this may not have been clearly explained at the time.

We understand how important it is to have clear communication and timely updates, and we regret that this has not met your expectations.

Our team will follow up with you directly to clarify the situation and provide further assistance within our framework.

Kind regards,
Beanz.

5぀星のうち5の評䟡

I’ve been with Beanz for around 6


I’ve been with Beanz for around 6 months and regularly source my coffee through them. I am very appreciative of their customer service (their response time, ability to understand and solve my queries).
I like the fact that all coffee bean brands are under one roof and I can try a variety.

2026幎4月20日
自発的なレビュヌ
5぀星のうち5の評䟡

All good things come to those....

...who wait.

I bought a new Sage/Breville Barista Exoress and got a free two small bags of coffee via Beanz, wasn't happy with the outcome, wrong flavour profile due to a mix up on the site, and was offered a replacement.

I've just started on that replacement and it was great. Nikeziwe at Beanz was super helpful and totally understood the issue and resolved in good time.

I'm happy to recommend from my first experience.

2026幎4月14日
自発的なレビュヌ
5぀星のうち1の評䟡

Customer service is abysmal

Customer service is abysmal! Endless calls and emails and acknowledgment that they were wrong but still fail to honour their suggested goodwill gesture. False promises and lack of communication and follow through. Regardless if the coffee is good or bad il take my business elsewhere.

2026幎4月13日
自発的なレビュヌ
5぀星のうち5の評䟡

Super Support

Im Kaffee-Abo ist nicht intervallgerecht geliefert worden. Auf meine Mail habe ich innerhalb von wenigen Stunden eine sehr effektive RÃŒckmeldung erhalten. Genau so stellt man sich das vor. Danke!

2026幎4月1日
5぀星のうち1の評䟡

Beware the Beanz coffee cashback con

I bought a Bambino machine October 2023 with an offer of £50 cashback for every 20 purchased up to a maximum of £200 within 2 years of purchase. Initially there was a problem starting the cashback so I assumed (wrongly) the 2 years started from the activation. I have just made my last claim for £50 which has been rejected. My problem is that the online account kept updating with every order towards my cashback so I assumed I was still qualifying.
I claimed in good faith but despite 10+ emails I was declined. So if your claiming cashback be aware the cashback status on your account might not be correct.

2026幎3月26日
自発的なレビュヌ
Beanz ロゎ

Beanz からの回答

Dear M. Porter,

Thank you for taking the time to share your feedback. We are sorry for any confusion around the cashback promotion timeframe, and we appreciate this has been disappointing.

To clarify, the terms and conditions of this cashback promotion allow claims for 24 months from the date the offer was activated. As that 24-month period has now ended, your most recent £50 claim fell outside the qualifying period and could not be approved.

We appreciate that you submitted your claim in good faith, and we understand why this outcome is disappointing. Our team is currently reviewing your case and will reach out to you directly as soon as possible.

Kind regards,
Sage Appliances.

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