Benefitcosmetics レビュー 233

Bought an eyebrow pencil as a gift for friend. I know its a good product so I was happy withy boots at Waterloo purchase. When I gave it to her it was so old it looked like I was giving her junk! So upsetting! On the plus side the assistant Zoe was just lovely. But its not worked out at all and I am embarrassed.

One of my favourite cosmetic brands, I love the colours, I love the vibes and I love my bronzer and mascara.

Went into John Lewis today and Lauren was serving at the counter. Nothing was to much trouble for her she helped with both the products and all the relevant information.

Brow bar in boots trafford centre.Been in today 25/06/21 fantastic service from start to finish.
Beautiful brows by Rubica. Absolutely delighted.The best for a long time thankyou,as they say "I'll be back"

i wish i could give this company 0 stars. i tried ordering a mascara from them but it kept telling me sorry gorgeous something went wrong so i tried it a few more times to make sure i was doing it right, but it was the same thing over and over again, so i messaged customer service to see what was going on and they never got back to me and a couple days later i check my bank account and they took over $40 from me. i messaged them again to make sure i would be getting my money back and am still waiting for them to get back to me. do not order from their website just go to ulta or something.

Site pas sérieux, À FUIR !!!!!
J’ai passé commande il y a 10 jours, 5 jours après j’envoie un mail pour savoir où en ai ma commande (parce que même en créant un compte client sur le site il n’y a pas de rubrique commande ou on peut suivre celles ci chose que je trouve très louche!!!). Le lendemain je reçois un mail comme quoi la commande a eteétait envoyé je clique sur le lien qui me redirige vers le site de la poste et je vois que le colis était toujours chez benefit !!je me dit peut être je verrai le suivi que le lendemain mais Nonnnn 5 jours après le colis est toujours chez benefit!!!! Donc je décide d’appeler ce matin le service client qui m’annonce que le colis a été envoyé mais on sait pas où est ce qu il est !!!!!d après la conseillère il y a eu peut être erreur de flash au niveau de la poste mais si c’était le cas j aurais déjà reçu mon colis!!!!
Bref, achetez vos produits benefit chez sephora et jamais sur leur site pour ma part je voulais découvrir leur gamme de produits mais ce sera la dernier fois !!ils m ont prélevé le lendemain de la commande avant même d envoyé le colis et ça ce n’est pas pro du tout et ça suscite meme des doutes sur leur fiabilité !!la semaine dernier j ai reçu un électroménager acheté sur Amazon et venant d’Allemagne également sauf que je l ai reçu en 3 jours et je n’ai pas été prélevé que 5 jours après c’est à dire 2 jours après avoir reçu ma commande sachant que c’était un article qui coûte cher !!
Je vous le déconseille fortement

I have bought from Benefit online around 6 times. Each time, I spent around £20-40 and the products arrived within 3-4 days which is fine. Most of these times, it has allowed me to choose several free samples of a product of my choice. The free samples themselves last around a month, (they are around half the size of the original product, worth around £10 each). On one occasion they sent a whole pack of samples which meant I didn’t have to buy any more products from them for months! So far I have only had good experiences of buying from Benefit online.

My order has been pending for weeks, the staff said the authorise fund was holding my payment. So I contacted my authorise fund to cancel it, but they said Benefit company was holding it!

The website is also horrible. It doesn’t practical at all. 🤦‍♀️🤦‍♀️🤦‍♀️ Can’t find direct phone number of this company, too.

Beware. I ordered products on 12/31/2020 from IG. On January 12th I checked the status and it was still on order received. I was going to just cancel but I couldn’t because they only give you 30 minutes to cancel. I sent their IG page a message asking if they could provide an update on my order. I never got a response so I reached out to IG on the 12th and they contacted Benefits on my behalf. Within an hour or so Benefit sent me an email stating that my item was “shipped and in transit”. I checked on the status for my self and saw that they changed the status to shipped. On January 18th I checked the tracking they gave me and it said “this item has not been received, waiting on shipper to send to usps”. So I called the customer service number and the lady told me that my item has been shipped and it will take 10 business days from January 11th to show up on usps tracking! What? She told me if I don’t see a tracking status by January 25th to call back!!!! Never again will I order from this company.

LIARS!

Benefits' homepage on its website currently states "Free shipping on all orders," yet when I try to use the shipping code it has a price restriction. There isn't even an asterisk on the claim--not that that would cover the company legally, because using the words "all" and "everything" are legally binding. This is false advertising and so illegal. I am a copywriter, so I know how bad this is--and it isn't the first time I've experienced this on Benefits' website.

I tried to reach out to Benefit twice back in December about unsatisfactory experiences on its website. The first email was afforded a dismissive response, and Benefit didn't even bother to respond to my second email. I have been a loyal customer since 2015. I even tried to get over the issues I experienced in December by shopping again today because there is one product they have that is very unique. But I am done. I am also going to make it my business to turn over the screen shots of their false advertisement to the FTC, since the FTC is always on top of the brand I work for for doing next to nothing. Benefits' carelessness and disregard to laws makes it so difficult to be a copywriter in this industry.

PS, there is a dupe for Benefits' push up liner by Maybelline called Lasting Drama Gel Liner. You can get it for a fraction of the cost, too.

Quick delivery and easy website. Only got one free sample, like another review said, but that didn’t bother me. Overall, worth it and I haven’t witnessed anything bad when purchasing from the brand like some other reviews have said they have. I think the process was very quick and a lovely gift!

Terrible, just awful, the worst company I have ever dealt with. Slow, unhelpful, disappointing, just avoid them if you can, I’ll never buy anything of theirs again just out of principle. And they will announce what is inside the box so if you have bought a Christmas present I’d suggest sending elsewhere as they are a bunch of tone-deaf unhelpful unprofessional time wasters

Can anyone supply a phone number for this company as I genuinely cannot find one on the website and need to chase up my order which has not arrived.
I am concerned to read the messages posted here. I have emailed and had an automated reply after my second email was sent , hence I am remaining optimistic all will be well and my order will arrive, so giving three stars at present.

they were very friendly, they made my eyebrows look great, and you should definitely go there if you want the same treatment (:

Products: 5*, Service 1.

That's where I am with it. Could not believe - despite all the "Hi, Gorgeouses!!!!!!" QUITE how awful the BeneFit website is. (It used to be OK so maybe something has happened? - Anyway, life's too short to find out about takeovers etc.) Anyway, here's hoping they get their act in gear, because I DID contact them ("Are you aware that you can't check out etc. etc.") without response, and the only reason I didn't give them only one star was because they used to be good. Wound up getting their products on another website, which was brilliant, particularly in comparison.

i bought a eyebrow pencil for nearly 30 euro's and in less than two weeks it was empty. I went back to the store where I bought it Douglas. No service, no proffesionality nothing. Don't buy this product!!!!

I ordered a number of items online from Benefit on two occasions (a total of 5 items) I was not happy with
four of them. The 2 - Gimme Brow was dried out and very expensive for what it was, the other two items I returned as I was asked to select two free samples, then found I had been charged for them totalling £24.00.
I only retained one item value £19. the four returned
items were sent in two separate padded bags, signed for delivery at my own expense. They refunded me
£41.50, but I have been waiting for the remaining
£27.50. for 2 months. I have continually answered all their questions promptly by email but the last two have not been answered. To say I am disgusted with Benefit
is an understatement!! Never never order anything online with this company, if you have to return anything
your chances of being refunded are practically nil!!
Worse still they stop communicating with you.

Bad~ bad~ bad~ add another bad to the list!

Trying to reach RE paid items that I have NOT received! Very difficult to get through....
Sad, but looks like I should have looked at these reviews first!