Berry Croydon BMW レビュー 

Very poor experience overall from this BMW dealer.

I have purchased 2 x BMW X5.s from this dealership in the past when it was Cooper BMW. This time around I was greeted by Joel, whom I have to say was very professional and helpful.

I was this time looking at the BMW iX. He did a good job in showing me the car etc on the 1st working day the dealership was open over Christmas. I explained that I had previously enquired at Heathrow but wanted to order locally hence being here. I also wanted to benefit from the free home charger offer.

Unfortunately whilst we were looking at specs, my 2 children wanted to sit in an iX in the showroom and were looking in the back then wanting to sit in the front seat. Unfortunately a bald headed salesman who appeared to sit next to Joel told them off abruptly for sitting in the car and opening the doors. I could understand if they were running around screaming but they were just exploring/ sitting in the car. This was really shocking and I complained about this to Joel. If the staff don’t want families in the showroom then they should not be working in there. I was looking for a family car, my children were very well behaved, having visited Ferrari and Porsche with me when buying cars from those dealerships with no problems with staff at all, yet at this BMW dealership they were not welcome. Very poor customer service!

Joel passed me over to the business manager Richard and unfortunately he was not efficient at all. I had to chase him repeatedly to confirm my revised finance quote to order the car. I was assured of a call back the same day/ following morning latest but this dragged on for 3 days, with my chasing him 3 times to sort this and allow me to order the car. Eventually I was emailed saying a colleague would be in touch on the 2nd January.

I was then told that (1) I have missed the free home charge offer for the BMW iX model as it ended 31st December & (2) the prices went up on the 1st January. I enquired 4 working days before they closed for New Year.

So from dealing with a very laid back/ inefficient business manager, he cost me a lot of money because he didn’t bother to do his job. He also missed the sale for his dealership for month end and quarter end.

I think the dealer principal at this dealership needs to look at the staff and their customer service training. Being abrupt to customers and then really slow, not fussed about getting the business done is deeply troubling.

I would not recommend this dealership (Joel was good but our interaction with the other salesman and then business manager was very poor and my overall experience was terrible.

Find a BMW dealer that wants your business and helps you every step of the way. Avoid Berry Croydon

Excellent service from all at Croydon BMW but particularly Darryl who was a pleasure to deal with over the last few months . I would highly recommend anyone who is thinking of getting a new car to get in touch with him . I am looking forward to taking delivery of mine in March

The customer service from Lucy at Thames Ditton was amazing. Very professional took care of all my needs and she provided a quick and professional service. The whole experience felt effortless because of Lucy.

We had a very attentive sales person, who made things easier for us, even when there were challenges. This made this experience much better

Exceptional professionalism and service from Harry Harvey during my recent car service. His attention to detail and courteous approach made the experience truly standout. My vehicle received top-notch care, and Harry's expertise was evident throughout. Highly recommend this service center, and a special thanks to Harry for his exceptional professionalism!

Excellent service all round. Delivered on exactly what they promised. Very happy with the purchase and service all around, would recommend.

Thank you BMW Croydon for the care and consideration shown by the New Care Sales Team in particular Tommy who I found to be both honest and genuine. I am loving my new xi3. Really happy with the aftercare too as I have questions which you have answered and sent me videos to help.

10 out of 10..
Mo fantastic help and all round top man.. 👌

I took my bmw in for an aircon service . The price they quoted was £129. Once they had my car they called to say the cost was going to be about £400 + vat as it needed the more expensive gas. My car is 10 years old . Recently took it to a bmw approved garage nearby to the dealer who when I called said they needed to check what type of gas was required first but the more expensive gas would be £150+ vat. In the end they said it only needed the cheaper gas. Are BMW BERRY CROYDON deliberately deceitful using mechanics on commission or just incompetent .

My visit to Berry Croydon BMW was a very pleasant and relaxing experience. Both Stefan and Shaquille with whom I spoke to and placed my new car order with were friendly and approachable, and at no point did I feel rushed and they spent their
time explaining and answering all my questions with ease. Stefan was very knowledgeable and did what was right for me.

Billy was so helpful and explained everything to do with purchasing the vehicle,changed from Park Lane to buy vehicle,and Billy made the purchase stress free and simplified things. Thank you,lovely man.*****

Making initial contact was excellent and our sales person Tom was extremely knowledgeable with an easy going manner which made dealing with him very enjoyable.
His assistance in reviewing their used car options, test driving and managing the sale in a very short timeframe was exemplary.

Excellent experience. James was great and it was very easy to test drive and decide and purchase a car

Well , here i am. Another " satisfied" customer. Every time I leave my car with them , it's a big disappointment. Last time I had to chase them to do the job for which I've paid already. The explanation was it was not necessary 🤔. They quoted a price for rear brake pads which was £130 more than their actually price on website, I raised that question And apparently my rear brake pads went from 80% worn to 30% . They just apologised. 3 monts later they try again to charge me with rear brake pads , again 85% worn . How is this possible to drive a car almost 3 years on 30 % and then to fo to 85% for 3 months?
What I am dealing now is a damage on my front bumper. I took the car from service yesterday I saw the scratches.
Of course they said it was old , but I know it wasn't as I check my car very carefully before I drop it every time.
Now waiting on a decision and I think I know already I have to fix it myself.
Never again with these people .

I drive a 4 series convertible BMW that needed a rear quarter glass replacement , after National Windscreen had attempted to replace without success. BMW Berry's of Croydon were approached to supply and fit the aforementioned Glass. I was given a repair date some three weeks away , having no choice I left my car with them.
Finally two days earlier than the three week waiting period I contacted the service desk and Jess managed to book the car into the diary and actually order the Glass needed for my car. Upon completion of the replacement I was informed that National Windscreens had damaged the interior ambient light on the drivers side rear quarter and left several screws adding non BMW alternatives in places. I was further quoted £150.00 to have All the missing screws replaced and the Ambient light replaced the next day , But when I turned up with my car I was told to return the next day whilst they order the parts needed.
Eventually the car was ready for collection.
a few weeks later the weather was very nice and I lowered the cars convertible top to discover All the screw Caps and Two Screws missing along the rear partial shelf.
I visited the service desk at Berry's and spoke to Harry Harvey who basically said what's wrong now ! I ignored his uncaring remark and attitude and explained my reason for coming back. Harry took my car key and I assume went to the workshop after a very long wait he returned stating this is the screws that are needed that we can't find in the workshop But we can use these instead. My immediate response was No please order the correct ones please. Harry still with my car key in-hand drove my car I assumed back to the workshop , after asking the parts department the cost and availability of getting replacements. After a further extended wait Harry returned Handed back my car key saying we replaced All the missing screws and three of the Caps , he handed me the fourth one stating its broken and he will call me later or email with a date to collect the missing Cap. I was offered no Apology.
My cars interior is Red and the parts dept did not have the parts in stock Which is obvious that the workshop failed to replace all the parts removed when replacing the quarter glass. to my Car.
Shockingly Harry Harvey offered no form of an Apology.
I returned today 5th July 2023 to Harry desk and no uncertain terms said to him I find him Rude and unprofessional for not contacting via phone or email after leaving Berry's site yesterday and its now 1630pm the next day and still no contact I demanded to know when the missing part will be supplied and if I could have it in writing. Harry Harvey with his Rude unprofessional self said he will not be helping me and neither will his manager.
Matthew Cullen came over and said he will look into this and contact me now Get Out before he calls the Police.
I said Why ! but please feel free to make that call as I remained seated at the service desk of Harry Harvey in the service area. After I sat and typed the names of the employees and an over view of the Lack of customer service I recorded Matthew Cullen stating that he will look into this matter and call or email me later today.

Typical BMW service. Wanted to regas the air conditioning in my BMW . Went on-line, saw the price for a regas and flush was £129.99. Not ‘from £129.99’ but a fixed price. Phoned up the service booking number and booked the vehicle in providing my registration number which allowed them to see exactly the type of BMW I had. Again quoted a fixed price of £129.99 inclusive of VAT.
Took the car in and booked in self service. The self service screen showed the work required and cost (again £129.99).
6 hours later BMW call me to explain the cost will be more than £400. Even though I believed that we had agreed a price and that should be legally binding , they admitted they made a mistake and refused to do the work at the original quoted price. I feel I was wrongfully induced to bring the car in at one price in the hope I would then pay the more expensive price . Didn’t get the work done in the end. Disingenuous and unprofessional behaviour by Berry Croydon BMW. They apologised for their mistake but still declined to honour the price THEY quoted me. I feel from the reviews it’s an ongoing issue. They think an apology is the plaster that fixes all complaints. It only drives customers away

Editing my review after discussing with BMW and they have agreed to swallow the additional cost. It was still a poor experience, but ultimately we ended up with the right outcome.

If anyone is thinking of using Berry Croydon BMW after the experience I encountered back in 2021 I seriously wouldn’t, the 1 star I have given them is far too generous but the lowest score I can give to post this review.
I own a older BMW which qualifies for value servicing, I’ve used this value service for years at another main dealer closest to me but they closed down.
I booked my car in for work with Berry Croydon in 2021 during the pandemic.
There were a number of issues that occurred with the service my BMW and I received from Berry Croydon too long winded to go into on this review, but not what anyone should expect from a BMW main dealership.
The morning after I had collected my BMW from Berry Croydon I attempted to speak to the service manager Matthew Cullen being assured he would call me back. I was told I’d receive a call within 1 hour I waited 2 hours before calling them back, this was the response I got for an entire day as I kept phoning after no response after no response. By the end of that day not having spoken to a single person other than the receptionist I submitted a formal complaint to BMW UK.
I did eventually receive a call from the service manager Matthew Cullen who seemed very proud of himself as he told me that he had to respond within a certain time frame following my complaint to BMW UK, he gloated that he had called on the last day that he had to respond to my complaint and then laughed down the phone. He said during that call that he knew I wouldn’t return to Berry Croydon so to me it was obvious he couldn’t care less about a customer like me.
This year I was looking to have a service carried out on my vehicle and used Berry Croydons website to look up the value service cost, it was substantially less in 2023 than what I’d paid in 2021. I tried contacting Berry Croydon just to get an explanation on the costing, I was greeted by a wall of silence, I couldn’t speak to anyone on the phone, emails ignored. I contacted someone in the Berry group who tried to help cc’ing me into emails sent to senior members of staff at Berry Croydon BMW asking them to contact me but I still didn’t get any response.
Eventually I received an email from the deputy service manager which didn’t answer my question, more a go away we’re not interested from you email, but his email ended with ‘contact me directly if there’s anything else’, so I did asking the same question only to be ignored, he never replied.
I was forced to complain to BMW UK yet again about the same dealership after months of being ignored.
Today BMW UK have contacted me to say Berry Croydon have advised them about their pricing in 2021, that they didn’t provide the value service and I was charged the flat rate but in 2022 their pricing changed and a substantially cheaper value service provided.
Something if this was true could have been explained to me but it’s taken Berry Croydon months to come up with this story.
I’ve since found an independent BMW technician to work on my car and he’s brilliant, everything Berry Croydon BMW should but never will be.
I’ve also been told things regarding the behaviour of a certain manager at Berry Croydon and the staff retention issues Berry Croydon apparently have, it came as no surprise to me.
What BMW owners may or may not be aware of is that every BMW main dealer is independently owned, a franchise. BMW have no control of any servicing that a main dealer does, any contract is between the customer and main dealer. BMW UK will try to mediate but other than that there’s nothing they can do.
The only dealership owned/controlled by BMW UK is Park Lane, London.
If you’ve made it to the end, we’ll done, I apologise for this review being lengthy, I’ve tried to sanitise it the best I could.
I love my BMW and think BMW’s are lovely cars but you need to be able to get them serviced and looked after by a garage that values your car and the customer. But with the existence of main dealers like Berry Croydon I doubt my next car will be a BMW, for me they have completely trashed the BMW brand and reputation.

Update

2 hours ago I received a reply from Berry Croydon BMW.

Berry Croydon have ignored me for 4 months yet respond to a negative review on Trustpilot I’m guessing so they do not look bad to anyone reading the reviews.
Berry, I’ve sent emails to the above address without a reply, why would I waste my time sending another?
A dreadful company, a pathetic response!

They are not worthy of one star, that includes sale & mechanic staff. This is the minimum score you can give. By all means buy BMW just not from these clowns. Bought car from these which turned out to be faulty, first problem when I went to pick up my new car was a chip on window screen when I pointed this out, the guy told me it’s the best we can do with it which was incorrect. Once driving the car there was Clunking noises on steering which I was told it could be my driveway. they took the car for one month after plenty of chauvinistic attitude, when they returned my car to me it had more problems then it went in with. One new problem was they repaired the screen but put wipers on incorrectly causing them to hit the bonnet and damage it. When I called them to tell them of bonnet and the same clunking sound, They said they can’t meet my expectations and resolve my concerns they could not fix the clunking so they would refund my money back has a good will gesture, really good will? Try consumer rights act 2015. wanted compensation for the stress, inconvenience, and to be able to hire a car to get about while I find another car not a BMW from berry) was told no compensation will be given. So I’m out of pocket due to them.

Asked for a quote to do a repair and was quoted just under £1000. I knew this was steep as the repair with an experienced mechanic on u tube took 3 hours and the parts were only £167.00.
I asked for a discount but the sales rep was encouraging me to do it on finance. I asked again and she discounted to £867.
She re assured me of the price and wrote it on the original quote paper, and on this basis I booked the car in.
However, on the day of the appointment, I was told I had been incorrectly quoted and this price did not include VAT. At this point I felt duped and realised they were trying it on.
Having stood my ground they revised the figure but added another £15.00.

I was advised my car would be ready by 5pm. However, I heard nothing from Berry until after 5pm whereby they stated my car was still on the ramp and the mechanic was going home. What could I say or do, but I was now having a very bad feeling about this whole situation. The next day I paid and collected my car, fingers crossed all would be well, but I was a fool to think so, my car has the same problem, and I am now over £800 out of pocket. I put my faith and trust into BMW Berry believing they were a reputable brand/organisation, I was wrong. The reviews on the Berry Croydon BMW website are SPURIOUS.

They might have fancy show rooms, suited and booted looking staff but they have a “delboy” culture.
Do not take your vehicle to BMW Croydon Berry unless you have time and money to waste.

If only I had read the reviews on Trust pilot beforehand.