Bindia レビュー 

Bindia からの回答

2025年1月29日

Dear Sabina,

You placed your order with us on 08.01.2025 and reviewed us on Google afterwards. We replied to that review within two days. Now, over 2 weeks later, you have written a similar review here + on our Facebook page. You are of course free to share your experience where-ever you like, but for one take away dish (out of two ordered) that you did not like (there was nothing wrong with it - you just didn't like it), it sure seems like a lot of effort to get your point out there.

Since we are talking about the same experience from 08.01.2025, all I can do is give you the same answer as I originally did on Google:

First of all, I'm very sorry to hear that you did not like our Biryani!

As a restaurant in Denmark, we are under strict supervision and inspection from Fødevarestyrelsen, so I can guarantee you that you won't receive a product from us that is old. With the level of control and documentation, all such risks have been eliminated.

We can only guarantee the temperature of the food until it leaves the shop. At the moment, when temperatures are around 0-5 degrees and the wind is blowing, the food gets chilled super fast when you're outside. Obviously, I can't say for sure what happened in your case, but if you should ever end up in a similar situation again, you can always reheat our food according to our reheating instructions (that was also sent as part of your order confirmation).

I understand that none of these factors changes the way you felt about the Biryani, and once again, I am very sorry that we did not meet your expectations!

After reading your other Google reviews, it's clear that you have very high standards when it comes to Indian food, and I respect that. We are always striving to improve, so please let me know which other Indian take away / restaurant that has a better Biryani. I would to look further into what we could improve in our recipe.

I also noticed that you are a frequent customer at Bindia, and we are genuinely grateful to you for that 🙏

Bindia からの回答

2025年1月27日

Dear Nina,

I admit there can be fluctuation in the quality of our nan breads once a while.

Having smaller kitchens we can not room a full-fledged tandoor, therefore, half-baked nans are received from our production kitchen which we bake at the shops.

Gift card:
To express my apology for the poor quality of the nan breads, I have issued a gift card worth 76 kr. (equivalent to what you paid for the 2 x Garlic Nan) - this has been sent to you in an email.

I'm glad you liked the main dishes, and I hope to see you again at bindia.dk

Bindia からの回答

2025年1月17日

Dear,

We are extremely proud that you gave us your precious time and rewarded us with your 5-star review - Bindia Team is very glad that we gave you a good experience!

Your sweet gesture is the best and most valuable profit out of our business.

Bindia からの回答

2025年1月15日

Dear Kat,

We are extremely proud that you gave us your precious time and rewarded us with your great review - Bindia Team is very glad that we gave you a good experience!

Your sweet gesture is the best and most valuable profit out of our business.

Bindia からの回答

2025年1月3日

Dear Thomas,

First and foremost, I want to express how sad it makes me to read this kind of feedback from a valued and regular customer like you. I sincerely regret that we didn’t meet your expectations this time!

When you returned with your Butter Chicken, my colleagues informed me over the phone immediately. I instructed them to take the dish back, check the chicken (which they confirmed was fresh and not spoiled), and prepare a new Butter Chicken for you as quickly as possible.

Later, when you requested a Lamb Spinach instead, my colleagues contacted me again, and I instructed them to accommodate your request. I also asked them to inform you that the chicken was fresh and not spoiled—just to provide clarity since it didn’t meet your expectations. Afterall, there is a significant difference between the chicken being too hard (perhaps due to overcooking etc.) and the food being spoiled (which could potentially cause a health hazard).

I wish I could have spoken with you directly, but I couldn’t because I was working alone that day, taking phone orders for all of our 6 shops. Every individual, indeed, has a unique way of expressing and communicating, and I am truly sorry if the way my colleagues handled the situation made you feel disbelieved. That was certainly not our intention!

Empty restaurant?:
None of our 6 shops are restaurants. We are a takeaway concept, and 95% of our orders are takeaway (pickup or delivery). We do offer our customers to sit and eat at the shop (this is what we call "dine-in"), but we're definitely not a restaurant. However, our shop at Trianglen used to be a restaurant (until 2020), hence we still have the tables and chairs. So I understand how this could have confused you.

Food from outside?:
Since 2009 we have had our own central production kitchen, where we produce all the individual parts of the food which we use at the shops to assemble your meal. Indian food takes many hours to prepare when done in the traditional style like we do, and we do this centralised in our production kitchen to keep control of the quality etc.

You can find the latest smiley reports from Fødevarestyrelsen for our production kitchen here: https://findsmiley.dk/Sider/Search.aspx?k=bindia%203

On 28/12 (when this episode happened), we sold more than 250 dishes with chicken from the same batch as was used in your meal, and we have had no other complaints regarding their quality or freshness. That said, I fully acknowledge your negative experience and apologize for it - you might have been unlucky and got a few pieces of overcooked/burnt chicken. This should definitely not happen, and it is a legitimate issue.

>>Gift Card<<
You've been a very regular customer, and I sincerely wish to bring you back. Therefore, your two meals are on us; I have already sent a gift card to your phone number via sms. I really hope you'll give us another chance!

I also hope that my honest explanation has been of some comfort. If I have not made it crystal clear already, please accept my sincerest apologies for your poor experience.

Bindia からの回答

2025年1月2日

Dear Henriette,

I am very sorry to hear about your poor experience! Please allow me to respond on you points:

Rice reheated:
Our shop opens at 4:00 PM, and we cook the rice daily, just before opening. Customers who arrive within the first two hours do not require their rice to be reheated. However, for customers who arrive after that, we do microwave the rice slightly to make sure they are warm. At the end of the day, we throw away any unsold rice. We sell around 500 meals per day, and very rarely do I get negative feedback on the rice, but something could of course have gone wrong in your particular order, i.e. overheating the rice in the microwave. After your feedback, I have gone through our reheating procedures with my staff at the shop.

Portion size:
I'm sorry if the portions felt smaller during your recent visit. I want to assure you that our portion sizes (for all our shops) for curries and rice have consistently been 400g and 300g, respectively. The portion sizes are written clearly in our menu.

According to my personal appetite, a 700g meal is a little more than what I can handle. But after your feedback I found this article, which says that an average meal for an adult is 600-800g (source: https://samvirke.dk/artikler/saa-meget-spiser-dine-gaester)
You mentioned in your feedback that your husband picked up the food, so I'm assuming that you were 2 people sharing the food. However, I can see from your order details that you only bought 1 curry. Our dishes are meant for 1 adult, not 2. I think it's safe to say that that's pretty normal for take away food, if not mentioned otherwise(i.e. a "sharing menu" or similar).

Spicy curry:
I would like to apologize if the Jeera Masala Chicken curry did not meet your expectations in terms of spiciness.

Our menu is categorised in three spiciness levels:
a. Spicy dishes are marked with either 1 or 2 chili icons.The Jeera Masala curry that you ordered is marked with 1 chili icon, so it is supposed to be spicy.
b. Dishes without the chilli icon are normal/mild.
This represents the default/base spiciness of a certain dish.

You mentioned in your feedback that you selected the mildest of 3 options. You are referring to the optional extra spiciness that can be added for any dish, regardless of the default spiciness. That's why the options are called Standard/Hot/X-hot. So "Standard" simply means that we do not add any extra spiciness to the dish - not that we make the dish milder. If you have a suggestion on how to improve the communication in this regard,please let me know.

Garlic Nan issues:
You mentioned that the nan breads was dry and without garlic taste.The strength of the garlic can vary depending on the source. We try to keep the garlic amount in the middle to keep the majority of our customers happy. I also receive feedback from customers who thinks we have too much garlic on the Garlic Nan.

For a takeaway shop like ours, which gets very busy between 17:30 to 20:00, it is logistically impossible to bake the nan-bread simultaneously.
So, the nan bread is baked beforehand (when we are not busy).Then we keep it inside bags and in a thermobox, to keep the bread warm until handed over to you.So it is correct what you said about taking the nan breads out of a heating container. I totally agree that this is not an ideal solution as it compromises the quality. Nan bread is basically like a pizza, and best if eaten right out of the tandoor(oven) and not after being packed(no matter for how long).

Gift Card:
As our token of apology for your poor experience, a gift card of your full order amount has already been sent via email. This is because I am 100% sure that the experience was a one-off, and that if you give us a second chance, you would not be dissapointed.We are still the same people behind the brand as when you used to buy from us at the Østerbro location and happy guests are our bread and butter, as we live off our returning customers.

Hope to see you again at bindia.dk

Bindia からの回答

2024年12月17日

Dear,

We are extremely proud that you gave us your precious time and rewarded us with your great review - Bindia Team is very glad that we gave you a good experience!

Your sweet gesture is the best and most valuable profit out of our business.

Bindia からの回答

2024年12月15日

Dear Katrine,

We are extremely proud that you gave us your precious time and rewarded us with your 5-star review - Bindia Team is very glad that we gave you a good experience!

Your sweet gesture is the best and most valuable profit out of our business.

Bindia からの回答

2024年11月27日

Dear John,

We are extremely proud that you gave us your precious time and rewarded us with your great review - Bindia Team is very glad that we gave you a good experience!

Your sweet gesture is the best and most valuable profit out of our business.

Bindia からの回答

2024年11月25日

Dear Shan,

We are extremely proud that you gave us your precious time and rewarded us with your great review - Bindia Team is very glad that we gave you a good experience!

Your sweet gesture is the best and most valuable profit out of our business.

Bindia からの回答

2024年11月22日

Dear Yehor,

We are extremely proud that you gave us your precious time and rewarded us with your great review - Bindia Team is very glad that we gave you a good experience!

Your sweet gesture is the best and most valuable profit out of our business.

Bindia からの回答

2024年11月20日

Dear Ove,

We are extremely proud that you gave us your precious time and rewarded us with your great review - Bindia Team is very glad that we gave you a good experience!

Your sweet gesture is the best and most valuable profit out of our business.

Bindia からの回答

2024年11月13日

Dear Saba,

We are extremely proud that you gave us your precious time and rewarded us with your great review - Bindia Team is very glad that we gave you a good experience!

Your sweet gesture is the best and most valuable profit out of our business.

Bindia からの回答

2024年11月13日

Dear Iryna,

We are extremely proud that you gave us your precious time and rewarded us with your great review - Bindia Team is very glad that we gave you a good experience!

Your sweet gesture is the best and most valuable profit out of our business.

Bindia からの回答

2024年11月13日

Dear Ambreen,

We are extremely proud that you gave us your precious time and rewarded us with your great review - Bindia Team is very glad that we gave you a good experience!

Your sweet gesture is the best and most valuable profit out of our business.

Bindia からの回答

2024年11月13日

Dear Світлана,

We are extremely proud that you gave us your precious time and rewarded us with your great review - Bindia Team is very glad that we gave you a good experience!

Your sweet gesture is the best and most valuable profit out of our business.

Bindia からの回答

2024年11月13日

Dear Nimo,

We are extremely proud that you gave us your precious time and rewarded us with your great review - Bindia Team is very glad that we gave you a good experience!

Your sweet gesture is the best and most valuable profit out of our business.

Bindia からの回答

2024年11月13日

Dear Jorn,

We are extremely proud that you gave us your precious time and rewarded us with your great review - Bindia Team is very glad that we gave you a good experience!

Your sweet gesture is the best and most valuable profit out of our business.

Bindia からの回答

2024年11月13日

Dear Mark,

We are extremely proud that you gave us your precious time and rewarded us with your great review - Bindia Team is very glad that we gave you a good experience!

Your sweet gesture is the best and most valuable profit out of our business.

Bindia からの回答

2024年11月13日

Dear Shahzad,

We are extremely proud that you gave us your precious time and rewarded us with your great review - Bindia Team is very glad that we gave you a good experience!

Your sweet gesture is the best and most valuable profit out of our business.