Bindia レビュー 

Bindia からの回答

2024年11月13日

Dear Jens,

We are extremely proud that you gave us your precious time and rewarded us with your great review - Bindia Team is very glad that we gave you a good experience!

Your sweet gesture is the best and most valuable profit out of our business.

Bindia からの回答

2024年11月13日

Dear Claus,

We are extremely proud that you gave us your precious time and rewarded us with your great review - Bindia Team is very glad that we gave you a good experience!

Your sweet gesture is the best and most valuable profit out of our business.

Bindia からの回答

2024年11月22日 に更新

Dear Dorthe,

- No Nuts and lots of cream? -
Nuts have always been an integral part of our korma curry as we puree them into the curry. In the past, we use to add almonds to Korma curry as a topping as well. Since korma is a 'Children's Favorite', we started receiving multiple complains about the nuts being stuck in children's throats. We started to puree the nuts, maintaining their integral role in the dish.
The cream is a minor ingredient in our Korma, while the pureed nuts is responsible for creamy texture in the dish.

- You got Pilaoo Rice: -
Pilaoo rice is not a kind of rice but It’s a “method”, (tempering of cinnamon, cardamom, cloves, and other warm spices to create a flavorful bouillon. We then steamfry the rice with that bouillon and add saffron in it). We don’t serve any boiled rice but only basmati rice made as “Pilaoo”.

- No Label: -
Freshly prepared food doesn’t require any date labels (according to health authorities). Lemonade is prepared every second day. Due to Bindia’s size, we have a sticker inspection from the health authorities too. We have the Best “Smiley” from the Health authorities at Bindia Amager and other Bindias too, not to mention. Bindia is well known for its high quality and Our Quality Pledge is:
- Always certified organic (30-60%)
- No processed foods
- Everything is made from scratch
- Nothing is deep-fried
- No animal fat added
- No additives
- No preservatives
- No food colouring
- Environment-friendly packaging
- Next to “zero” food wastage
- We only use windmill energy
- Probably the healthiest choice among all Indians in Denmark.

-Indian or not? -
Thank you for liking our answer and updated response. I respect your opinion but Bindia is as Indian as anything can get.

A. The owner himself is from Punjab and has been in the food business for the last 33 years.
B. He has been featured and being consulted by major newspapers and different platforms, as an expert of Indian food. (DR1, TV2, Politiken, etc.)
C. All the Chefs & Kitchen staff have Indian heritage.

Korma is one of our most sold dishes. Indian cuisine is vast with hundreds of regional cuisines & versions. We prepare Korma the pure "Kashmiri" way as it is born originally.

Many eatries do have their recipes and we do respect them and as well as your choice. :)

Adm. Assistant
Tim Martins

Bindia からの回答

2024年11月5日

Dear David,

- Price Trick? -
Our single combo deal price was calculated based on maiden price. Unfortunately, we realized that for the chicken customers there was no benefit other than free delivery. Thanks for pointing it out, we have corrected it.

- Price Clarity -
Like any other website UI, there are always improvements. Our website does tell the price difference at a later stage. Thanks for your feedback, we’ll improve our UI and it will be clear from the beginning.

- Contact Form Response -
When we receive a contact form, our system generates an email notification. Unfortunately, due to a glitch in the system, the email was not generated. This glitch has already been fixed. Thank you for reaching out to us before leaving a review. Unfortunately, we could not get the best benefit out of it due to the glitch.

- Cold Food -
When we pour the food into takeaway trays, the temperature is 90 degree.

1. The order was received at 17:00
2. The order was prepared at 17:17
3. The order was picked at 17:20
4. The order was delivered at 17:28

I think 28 mins from receiving the order till delivered is pretty effective.

However, once the food leaves our premises, external factors (weather, how it is transported, etc) are out of our control.

- Correction -
Many points of your feedback are very valid and we have learnt from them and thanks for accepting the gift card. Atleast you will appreciate we have claimed our mistake and learned from it.

Adm. Assistant
Tim Martins

Bindia からの回答

2024年10月30日

Dear Victor,

We are extremely proud that you gave us your precious time and rewarded us with your great review - Bindia Team is very glad that we gave you a good experience!

Your sweet gesture is the best and most valuable profit out of our business.

Bindia からの回答

2024年10月19日

Dear Lav,

We are extremely proud that you gave us your precious time and rewarded us with your great review - Bindia Team is very glad that we gave you a good experience!

Your sweet gesture is the best and most valuable profit out of our business.

Bindia からの回答

2024年10月19日

Dear Karl,

We are extremely proud that you gave us your precious time and rewarded us with your great review - Bindia Team is very glad that we gave you a good experience!

Your sweet gesture is the best and most valuable profit out of our business.

Bindia からの回答

2024年10月11日

Dear Mette,

We are extremely proud that you gave us your precious time and rewarded us with your great review - Bindia Team is very glad that we gave you a good experience!

Your sweet gesture is the best and most valuable profit out of our business.

Bindia からの回答

2024年10月24日

Dear George,

It is a bit disappointing for us to see that we got a low rating.

**"35% over the past 12 months"?**
Unfortunately, This is >NOT TRUE<. We raised our prices back in January 2023 by approximately 10%.

Indian kitchen is very labour intensive & there are no ready-mades available, unlike other big cuisines. That makes us prepare from top to tow & being organic, we truly put our sweat and blood in procuring the high standard raw material.

Therefore, I respectfully disagree that we are expensive. An organic dinner (Curry & Rice) costs only 150 kr. Just the other day, I was in Espresso House, ordered a sandwich with a piece of cake and coffee, and my bill was nearly the same.

Many of our customers do know what Bindia stands for:
- Always certified organic (30-60%)
- No processed foods
- Everything is made from scratch
- Nothing is deep-fried
- No animal fat added
- No additives
- No preservatives
- No food coloring
- Environment-friendly packaging
- Next to “zero” food wastage
- We only use windmill energy
- Probably the healthiest choice among all Indians in Denmark.

**Compulsory Charge for Bags?**
You were *NOT CHARGED* for the bag, 4kr was given back to you by my colleague.
Unfortunately, the bag is auto-added to the order by our POS system since 99% of our customers choose our customized takeaway bags. (liquidy food is more safe in our customized bag).

I do apologize that he got confused about how to delete it from the POS system It made you feel he is not service-minded.

Adm Assistant
Tim Martins

Bindia からの回答

2024年10月9日

Dear,

First of all, thank you so much for taking the time to review us and for liking the food despite having concerns. It’s very sweet of you!

**Reservation?**
Yes, we informed your group member that we have enough space for the 12 guests, but we never take reservations.

**Takeaway?**
Yes, you’re right, Bindia is not a restaurant but a takeaway with the facility of Dine-in, and not a restaurant. The term "Restaurant" is neither mentioned on our website nor at any of Bindia's premises. :)

**Food ready on different times?**
Since it’s a takeaway & everyone places their orders individually, the food is also prepared individually. I do acknowledge it wasn’t great but learning from your feedback we’ll develop our system so group orders are served at the same time.

**Payment Glitch**
I sincerely apologize that your payment wasn’t marked by Verifone (Payment Gateway/Partner) in our POS. While all of your group members’ payments were marked correctly, unfortunately for some unknown network glitch at Verifone’s, only your payment wasn't marked. Consequently, your order was delayed & my colleague requested to pay again. As much as we’re sorry for the episode, we’re grateful for your kindness towards my colleague.

Nevertheless, our development team is already in communication with Verifone to have this issue resolved.

**Higher Dine-in prices?**
Despite the fact that Dine-in orders, create extra work for us (additional service, cleaning up & time etc.) than a regular takeaway order, we do not charge extra to dine-in customers & we do not serve in porcelain either.
I have checked from our side & can confirm that you were not charged 60kr but 45kr for the beer. A discount of 15kr is marked clearly on your order receipt.

**Greenwashing/Environmentally Friendly**
We’ve done proper calculations on environmental outcomes; Calculating the number of dine-in orders we get, disposing of our biodegradable-environmentally friendly packaging is more sensible than keeping the dishwashing machine on for many hours using electricity, water & chemicals.

By the way, being Organic has no direct relation with being Environmentally Friendly.

We are the greenest and the environment friendliest Indian when it comes to packaging, energy and food wastage.

>>Gift Card<<
Reading your review, it’s clear to me that you came with a restaurant service expectation. But in our email sent before your arrival, we had already informed you about us being takeaway with self-service dine-in.

Thank you once again for being happy with our food & being kind to my colleague, My customer service training doesn’t allow me to let you be unhappy with Bindia therefore please share your email at office@bindia.dk, so I can send a Gift card. :)

Bindia からの回答

2024年10月7日 に更新

Dear Kate,

Thank you very much for sharing your email & order ID with us.

-Tasteless Dal?-
I sincerely apologize if our Dal didn't live up to your expectations.

In fact, Dal is a universe in itself. There are many varieties of Dal, from which 50+ I can count on my fingers right now. Similarly, there are several methods/recipes for making/preparing these varieties too. There are many restaurants in India that only sell Dal exclusively. :)

The flavour of Dal can vary significantly based on how much it is tempered with spices. We aim to strike a balance with our version, as not everyone prefers it heavily spiced.

Coming to extra taste, since our menu is extensive, we do have strong and flavoursome options as well. May I recommend you try some of the options that have a lot more kick? For example, Madras, Jeera Masala curry & Coconut Tamarind Curry.

-Tasteless Garlic Nan?-
I apologize if the Garlic Nan didn't match your expectations.

Extra garlic doesn't cost us much but with the same philosophy as I mentioned about Dal we have kept it moderate.

-Cold Food?-
It's unfortunate that Wolt delivered your order late & ruined your meal.

From my side upon checking our system's data I can see that we prepared the order as scheduled i.e. 19:43 however, unfortunately, Wolt's courier picked up the order at 19:58 (15 mins late) & we have no clue when was it delivered to your doorstep.

I wish Wolt had collected & delivered the order to you in time but unfortunately, that's out of Bindia's domain since we're just a food-making organ in your purchase.

Since your order was made and paid at Wolt.dk not at Bindia.dk & Wolt forbids us from dealing directly with their customers & doesn’t even share customer details in the original order; we have no influence on their couriers.

**Try Bindia's delivery service**
Whenever a situation like this arises, for better customer service to you, we also offer delivery with better customer service & same prices, at Bindia.dk. To welcome you, I have taken the liberty of issuing you a Gift Card(sent to your email address).

*Benefits of ordering at Bindia.dk*
1. Better Delivery Services
In fact, Bindia's delivery is done by Wolt & it will be definitely alot better because of the following.

2. Communication
There will be zero involvement of any middle-man, third-party (Wolt/Justeat etc.), which means direct & easy communication with Bindia which is far less bureaucratic.

3. Compensation
Bindia is always large on compensating its customers in case of any shortcomings from our side.

4. Orange Prices
Enjoy Bindia’s orange prices (pick up orders paid at bindia.dk) is a reward (15/20% cheaper than any Third-Party (Wolt/Justeat/Takeout/Hungry/Room Service).

5. Customer Service
The Quality of customer service is matchless when it comes in comparison with 3rd party.

I hope my explanation has cleared that it's not Bindia but Wolt & you'll reconsider your review.

We look forward to seeing you at Bindia.dk!

Bindia からの回答

2024年9月29日

Dear Karina,

Thank you for liking the food, eventhough our prices didn't meet your expectations.

Indian kitchen is very labour intensive & there are no ready-mades available unlike other big cuisines. That makes us prepare from top to tow & being organic, we truly put our sweat and blood in procuring the high standard raw material.

Therefore, I respectfully disagree that we are expensive. A Chicken meal (400gm Curry + 300gm Rice) costs 150 kr. only, “Pickup & paid at bindia.dk” when a coffee cup costs 50 kr. & a beer 60 kr.

Bindia からの回答

2024年9月21日

Dear Peter,

Thank you for liking the food.

-Toilet-
I apologize & thank you very much for pointing it out.

It is a must in our daily cleaning. According to the staff, it was a busy day & they couldn’t clean it in the middle of their shift.
I personally had assured that it was cleaned at the end of the shift.

-Expensive?-
Indian kitchen is very labour intensive & luckily there are no ready-mades available unlike other big cuisines. That makes us prepare form top to tow & being organic, we truly put our sweat and blood in procuring the high standard raw material.

Therefore, I respectfully disagree that we are expensive. A Chicken meal (Curry+Rice) costs 150 kr. only, “Pickup & paid at bindia.dk” when a coffee cup costs 50 kr. & a beer 60 kr.

Many of our customers do know what Bindia stands for:
- Always certified organic (30-60%)
- No processed foods
- Everything is made from scratch
- Nothing is deep-fried
- No animal fat added
- No additives
- No preservatives
- No food coloring
- Environment-friendly packaging
- Next to “zero” food wastage
- We only use windmill energy
- Probably the healthiest choice among all Indians in Denmark.

-Small Portions-
Our meal is 700 gm, (400gm curry & 300gm rice). As a young man, I find it excessive, but appetite definitely varies.

One cannot define it like this but, the average meal in Denmark weighs 600-800 gm. (https://samvirke.dk/artikler/saa-meget-spiser-dine-gaester)

-Rice not included?-
I do understand that unfortunately, few Indian eateries follow Thai & Chinese menu style (rice comes with curry)

Bindia kept the "Sides" separate, for all good reasons:
1- Giving customer’s the freedom to choose their favourite sides the same good old way it was done in Indian Cuisine.

2- We believe giving just rice with the curry is a poor way of having Indian Dinner.

3- Imagine, if 6 dishes are ordered, by default 6 rice will be given, of which, 2 most probably will end up in the dustbin. Pure food wastage.

4- We always believe that giving choice is a better option

Bindia からの回答

2024年9月9日

Dear Ksu,

We are extremely proud that you gave us your precious time and rewarded us with your great review - Bindia Team is very glad that we gave you a good experience!

Your sweet gesture is the best and most valuable profit out of our business.

Bindia からの回答

2024年7月29日

Dear Vibeke,

I apologize if the Nan didn’t live up to your expectations. I admit there can be fluctuation in Nans' texture once a while.

Back then when Nan came to the Indian culture, it wasn’t meant to be served as a takeaway product, rather to be eaten right after coming out of tandoor. It looses its freshness as soon as it is packed.

Since our Nans are not mass-produced, unfortunately, some Nans, once in a blue moon, don't get top marks.

We appreciate when you contacted us at Bindia.dk, & we compensated you with a gift card. However, you still left a review, which we think was unnecessary, but respect your choice.

Bindia からの回答

2024年7月10日

Dear Zahid,

We are extremely proud that you gave us your precious time and rewarded us with your great review - Bindia Team is very glad that we gave you a good experience!

Your sweet gesture is the best and most valuable profit out of our business.

Bindia からの回答

2024年7月12日

Dear Anne,

-Expect Rice to be included?-
I understand your frustration about rice, which should be directed to Wolt, not Bindia.

When I spoke to Wolt, they say it is clearly mentioned that rice is not included, therefore they don’t understand your expectation.

I only have influence on Bindia.dk, not on Wolt’s. I wish you could’ve ordered on Bindia.dk where a pop up appears if the rice are not added. On top of it, the “Pickup & paid at Bindia.dk” are 25% lesser than wolt’s.

-Why rice not included-
Unfortunately, few Indian eateries follow Thai & Chinese menu style, where rice comes with it, & nothing else.

Bindia kept the "Sides" separate, for all good reasons:
1- Giving customer’s the freedom to choose their favourite sides the same way it's done in India. Not changing the Indian cuisine’s culinary traditions.

2- When a customer chooses different sides, they have a better overall experience of Indian food as compared to when they only have rice with it.

3- If a customer orders 6 dishes, by default he will get 6 rice, of which, 2 most probably will end up in the dustbin. Pure food wastage.

-Small Portion?-
Our meal is 700 gm, (400gm curry & 300gm rice). As a young man, I find it excessive.

One cannot define it like this but, the average meal weighs 600-800 gm. (https://samvirke.dk/artikler/saa-meget-spiser-dine-gaester)

-“Prices not worth”-
The prices you are referring to are Wolt’s prices not Bindia’s. They charge approx. 33% on top.

Isn’t it fair that an Organic Chicken curry costs 120 kr. when a coffee costs 50 kr. & beer 60 kr?

Our regular customers prioritize our constant effort to provide high quality for last 21 years.
- Always certified organic (30-60%)
- No processed foods
- Everything is made from scratch
- Nothing is deep-fried
- No animal fat added
- No additives
- No preservatives
- No food colouring
- Environment-friendly packaging
- Next to “zero” food wastage
- We only use windmill energy
- Probably the healthiest choice among all In dians in Denmark.

Bindia からの回答

2024年7月12日

Dear Christa,

Thank you for liking the dishes & mango lassi

-Nan’s texture & taste-
My apologies that there can be fluctuations in Nan’s texture.

Our nans are “baked-off” from our production because small takeaway kitchens can’t room a full-fledged tandoor.

Not everyone likes a strong taste of garlic, therefore, we kept the garlic amount in the middle. Unless that you mistakenly got a Plain Nan?

-Raita thin?-
Raita is a common side dish in India, with many regional and personal variations, making it a universe in itself. You are right, it is used as a dressing as well and is thin, unlike tzatziki.

-Soggy papadums?-
I agree Papadums shouldn’t be soggy.

Deep fried papadums stay crispy but they’re greasy, and we bake them. Seldom there is a chance that humidity makes them soggy.

-Gift card-
As an apology for the Nan and Papadums, a gift card has been sent to your email.

Bindia からの回答

2024年6月27日 に更新

Dear Christina,

Thank you for liking our taste & service and for recommending us!

-Organic Certifications in Denmark-
I wish I could provide a concrete answer, but organic certifications in Denmark for takeaways and restaurants by the health authorities are percentage-based, not ingredient-based.

Not all ingredients are consistently available as organic in Denmark or elsewhere. Therefore, it's possible that the same dish you eat today has more organic ingredients than last time due to availability or percentage-wise calculation.

-Portions in Denmark?-
Our meal is 700 gm, (400gm curry & 300 gm rice). As a young man, I find one meal to be excessive for me.

I don’t know really but according to my understanding, the average meal in Denmark weighs 600-800 gm. (source: https://samvirke.dk/artikler/saa-meget-spiser-dine-gaester)

-Packaging for bread-
You might be right about the foil lining; however, we are working on a better solution for the Nan’s packaging.

Bindia からの回答

2024年6月21日

Dear Ole,

We are extremely proud that you gave us your precious time and rewarded us with your great review - Bindia Team is very glad that we gave you a good experience!

Your sweet gesture is the best and most valuable profit out of our business.