Meine Bitcoin-Auszahlung auf meine eigene Hardware Wallet ist seit ÃŒber 36 Stunden blockiert. Ticket ID: 3526432. Die Coins sind weder angekommen noch zurÃŒckgebucht. Support antwortet nicht ausreich... ãã£ãšèŠã
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(3511387) Ticket Nummer, 5 Sterne ð ð ð ð ð plus ð Ich hatte nach einem Trader gesucht, da ich von meinem bisherigen Trader/ Neobroker sehr enttÀuscht war ( Traders Place) 0 Sterne..... ãã£ãšèŠã
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I needed support in many occasions and they were not only fast, transparent and helpful, but in overall their service, the platform is just fluent. I had very bad experience with other CEXes. Due to M... ãã£ãšèŠã
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Also meine Erfahrungen mit dem support von BITPANDA sind tief in mir, voller Dankbarkeit verankert. Nicht nur die schnelle und kompetente Antwort, sondern auch die "menschliche" Behandlung meines spe... ãã£ãšèŠã
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A platform without digital walls and complex barriers. Our user-friendly, trade-everything platform empowers you to invest, buy, sell or swap 100+ digital assets like crypto, stocks, precious metals, ETFs and crypto indices. With any amount of money. Fast, secure and 24/7. A platform that empowers you to see new possibilities for your money - and helps make them a reality. We also believe support should be easy to access. Real people. Real support. If you want to find out how to get in touch with our Support Team directly, please use our official Support page: https://www.bitpanda.com/en/support Our goals since day one was to reimagine what it means to invest, by making simple, easy-to-use financial products for everyone. With more than 700 team members and 3 million users, we're one of the fastest growing fintechs in Europe. With a PSD2 payment service provider licence, state-of-the-art security and streamlined user experience, we make it possible for both first-time investors and seasoned experts to invest in what they believe in. Start investing today.
Investing. Now available to everyone.
åœè©²äŒæ¥ã«ããèšè¿°
- At Bitpanda, we see investing differently.
- Offering a wide range of payment and payout providers. Use EUR, CHF, GBP, USD or TRY to pay or cash out. Automate regular investments with savings plans. With a single click, watch as the Bitpanda Crypto Index auto-invests in a diverse portfolio of the top 5, top 10 or top 25 cryptocurrencies by market size and liquidity. Bitpanda Swap allows you to instantly swap one digital asset for another. Simple, secure and limit free. Wallet service included. Spend your investments like cash, with our Bitpanda Card. Build your portfolio by investing in full shares or fractions of your favorite companies over time for as little as â¬1, with Bitpanda Stocks.
EU-regulated, trustworthy and secure.
As a European financial institution, we value privacy, transparency and security.
To build trust, we want to be really transparent. A lot of our users value the fact that Bitpanda is a company based in the European Union and has to comply with the EUâs General Data Protection Regulation (GDPR). We are a registered digital assets service provider with the Austrian Financial Market Authority (FMA) under FM-GwG and with the French Autorité des marchés financiers (AMF) under PACTE law. The Bitpanda Payments GmbH holds a PSD2 licence. All our legal information can be found here: https://www.bitpanda.com/en/legal. Bitpanda stores user funds as safely as possible in secure offline wallets using state-of-the-art technology.
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Vienna, ãªãŒã¹ããªã¢
- https://support.bitpanda.com/hc/en-us/requests/new
- www.bitpanda.com
4.0
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Der Support hat sehr schnell reagiertâŠ
Der Support hat sehr schnell reagiert und versucht mit mir gemeinsam das Problem zu lösen. Kompetent und Freundlich. Nach kurzer Zeit, konnte mir geholfen werden. Ich habe mit dem Team sehr gute Erfahrungen gemacht.
2026幎5æ9æ¥
èªçºçãªã¬ãã¥ãŒ
Bitpanda ããã®åç
Hallo,
danke dir fÃŒr dein tolles Feedback! Freut uns sehr, dass dir unser Support schnell und unkompliziert helfen konnte.
Beste GrÃŒÃe
Team Bitpanda (Dexter)
Bitpanda ããã®åç
Hallo,
vielen Dank fÃŒr dein tolles Feedback! Es freut uns sehr, dass du so zufrieden bist. Dein Vertrauen und deine UnterstÃŒtzung bedeuten uns viel.
Beste GrÃŒÃe
Team Bitpanda (Dexter)â
trouble (from me) will be regulate,theâŠ
trouble (from me) will be regulate,the service works well as the people behind and intuitive App.
2026幎5æ11æ¥
èªçºçãªã¬ãã¥ãŒ
Bitpanda ããã®åç
Hello,
Thank you for your feedback! Weâre glad to hear that you find the app intuitive and that the service is working well for you. We really appreciate your kind words about the team behind it.
If you ever need any help, weâre here for you.
Best regards,
Team Bitpanda (Dexter)â
Fast and good service
2026幎5æ11æ¥
èªçºçãªã¬ãã¥ãŒ
Bitpanda ããã®åç
Hello,
Thank you for your feedback. Weâre glad to hear that you enjoy our service! If you have any questions in the future, weâll be happy to help.
Best regards,
Team Bitpanda (Dexter)
Bitpanda ããã®åç
Hello,
Thank you for your feedback! Weâre happy to hear that you found our support simple and fast. If you ever need assistance again, weâll be glad to help.
Best regards,
Team Bitpanda (Dexter)
Excellent Support Experience
Very good experience with Bitpanda support.
I recently had an issue accessing my account due to an administrative oversight on my side, and the team was very responsive, professional, and understanding throughout the whole process. The issue was eventually resolved quickly, and I was able to regain full access to my account after several months of deactivation.
Many thanks again to the team for their help and efficiency.
2026幎5æ15æ¥
èªçºçãªã¬ãã¥ãŒ
Bitpanda ããã®åç
Hello,
Thank you very much for your kind feedback and for taking the time to share your experience with us!
We are really pleased to hear that our support team was able to assist you efficiently and professionally throughout the process and that you were able to regain full access to your account. Itâs great to know that everything was resolved smoothly after a longer period of deactivation and that you are back on track now.
If you ever need any further assistance in the future, weâre always here to help.
Best regards
Noah
Team Bitpanda
Support löst Probleme bei SMS Code
Ich hatte zunÀchst Probleme bei der Verifizierung meines Kontos mittels SMS, aber es konnte durch den Support sehr zeitnah und professionell gelöst werden, perfekt!
2026幎5æ13æ¥
èªçºçãªã¬ãã¥ãŒ
Bitpanda ããã®åç
Hallo,
vielen Dank fÃŒr deine tolle Bewertung und dein Vertrauen!
Es freut uns sehr, dass unser Support dir bei der SMS-Verifizierung deines Kontos schnell und professionell weiterhelfen konnte und dein Anliegen zeitnah gelöst wurde.
Melde dich jederzeit gerne wieder bei uns, wenn du weitere Fragen hast.
Beste GrÃŒÃe
Noah
Team Bitpanda
Ich bin absoluter Crypto-Newbie undâŠ
Ich bin absoluter Crypto-Newbie und hatte als solcher ein VerstÀndnisproblemen. Meine Anfrage wurde innerhalb von etwa 30 Minuten beantwortet, und das Problem konnte sodann auch gelöst werden. Top Service!
2026幎5æ14æ¥
èªçºçãªã¬ãã¥ãŒ
Bitpanda ããã®åç
Hallo,
danke dir fÃŒr dein tolles Feedback!
Es freut uns sehr zu hören, dass dir unser Team so schnell und verstÀndlich helfen konnte, besonders wenn du neu im Bereich Krypto bist. Wir legen groÃen Wert darauf, auch Einsteigern den Einstieg so einfach wie möglich zu machen und alle Fragen klar zu beantworten.
Schön, dass dein Problem rasch gelöst werden konnte!
Beste GrÃŒÃe
Roman
Team Bitpanda
Bob a été extrêmement compétent pourâŠ
Bob a été extrêmement compétent pour régler mon problÚme technique, lâapplication fonctionne parfaitement et le service client est trÚs efficace. Je recommande fortement
2026幎5æ15æ¥
èªçºçãªã¬ãã¥ãŒ
Bitpanda ããã®åç
Bonjour Anne-Karine,
Merci beaucoup pour votre évaluation!
Nous sommes ravis dâapprendre que Bob a su résoudre efficacement votre problÚme technique et que tout fonctionne parfaitement à nouveau. Votre recommandation nous touche sincÚrement, et nous transmettrons vos compliments à notre équipe.
Cordialement,
Roman
Team Bitpanda
Very Good Customer Service
Although I sometimes find the Bitpanda interface, especially when needing to change personal details on your account) a little over thorough, I also see how this is also actually a positive, as it shows that the company take their online security seriously. In the process of changing my email address, I appreciated the quick response and quick resolution from their customer service, when things got a bit stuck.
2026幎5æ13æ¥
èªçºçãªã¬ãã¥ãŒ
Bitpanda ããã®åç
Hello Andrew,
Thank you for taking the time to leave your detailed feedback!
We really appreciate your insight regarding the interface and understand your point. Our focus on security sometimes makes certain steps more thorough, but itâs reassuring to hear you value that aspect. Weâre also glad our team could quickly assist you with the email change. Thank you for recognizing their effort.
Best regards
Roman
Team Bitpanda
es geht nichts ÃŒber eine Memsch zuâŠ
es geht nichts ÃŒber eine Memsch zu Mensch Beziehung
bzw. Support
2026幎5æ14æ¥
èªçºçãªã¬ãã¥ãŒ
Bitpanda ããã®åç
Hallo Michael,
vielen Dank fÃŒr deine tolle Bewertung!
Wir freuen uns sehr, dass du den persönlichen Support so positiv erlebt hast. Genau das zeichnet unseren Service aus. Ein direkter, menschlicher Austausch ist uns wichtig, um jedes Anliegen individuell und kompetent zu klÀren.
Beste GrÃŒÃe
Roman
Team Bitpanda
Blocco del conto
Dopo aver aperto un conto in qui Bitpanda deve fare tutti i controlli del cliente ho depositato soldi sul conto e avevo comprato dei bitcoin. Questi bitcoin volevo trasferire su un mio altro conto. Bitpanda mi ha bloccato il conto perché non riusciva individuare il destinatario. Per cui 1. Come Ú possibile che bitpanda tramite il indirizzo wallet riesce a vedere il destinatario!
2. Perché può Bitpanda bloccare un bonifico che per loro non Ú comprensibile !
2026幎5æ11æ¥
èªçºçãªã¬ãã¥ãŒ
Quick resolution and thoroughâŠ
Quick resolution and thorough explanation
2026幎5æ13æ¥
èªçºçãªã¬ãã¥ãŒ
Bitpanda ããã®åç
Hello Viktor,
Thank you so much for your 5âstar review!
Weâre really glad to hear you appreciated both the speedy resolution and the detailed explanation.
Our goal is always to make sure your issue is solved quickly and that everything is clear from start to finish.
Best regards
Roman
Team Bitpanda
Eine unkomplizierte App zum anlegen inâŠ
Eine unkomplizierte App zum anlegen in Tokken und ein schnell reagierendes Onlineteam.
Alles in Allem, wie fÃŒr mich gemacht.
2026幎5æ15æ¥
èªçºçãªã¬ãã¥ãŒ
Bitpanda ããã®åç
Hallo Bernhard,
vielen Dank fÃŒr deine tolle Bewertung!
Es freut uns sehr, dass du die einfache Nutzung der App und die schnelle UnterstÌtzung durch unser Online-Team schÀtzt. Genau so soll es sein!
Beste GrÃŒÃe
Team Bitpanda (Dexter)â
Sehr gute und kompetente Beratung
Sehr gute und kompetente Beratung. Schnell und freundlich.
2026幎5æ2æ¥
èªçºçãªã¬ãã¥ãŒ
Bitpanda ããã®åç
Hallo Ruby,
danke dir fÃŒr die 5 Sterne und dein nettes Feedback!
Es freut uns sehr, dass du dich bei uns gut aufgehoben fÃŒhlst. Wir sind auch in Zukunft jederzeit gerne fÃŒr dich da.
Beste GrÃŒÃe
Toby
Team Bitpanda
Schnelle und konstruktive Lösung
2026幎5æ14æ¥
èªçºçãªã¬ãã¥ãŒ
Bitpanda ããã®åç
Hallo Ivan,
vielen Dank fÌr dein Feedback! Es freut uns sehr, dass du mit der schnellen und konstruktiven Lösung zufrieden bist. Wenn du wieder Hilfe brauchst, sind wir jederzeit gerne fÌr dich da.
Beste GrÃŒÃe
Team Bitpanda (Dexter)â
risolto il problema che avevoâŠ
risolto il problema che avevo celermente, supporto disponibile in chat, telefono, mail e whatsapp quindi perfetti!
2026幎5æ11æ¥
èªçºçãªã¬ãã¥ãŒ
Bitpanda ããã®åç
Buongiorno, Grazie mille per la sua recensione! Siamo felici di sapere che il problema sia stato risolto rapidamente e che abbia apprezzato la disponibilità del nostro supporto su tutti i canali. Restiamo sempre a disposizione per qualsiasi necessità ! Cordiali saluti,
Team Bitpanda (Dexter)â
Der Support ist top.
2026幎5æ13æ¥
èªçºçãªã¬ãã¥ãŒ
Bitpanda ããã®åç
Hallo,
vielen Dank fÃŒr dein Feedback.
Wir freuen uns sehr zu hören, dass du mit unserem Support zufrieden bist.
Bei Fragen sind wir jederzeit gerne fÃŒr dich da.
Beste GrÃŒÃe
Noah
Team Bitpanda
massima trasparenza serietà eâŠ
massima trasparenza serietà e semplicità nella gestione
2026幎5æ11æ¥
èªçºçãªã¬ãã¥ãŒ
Bitpanda ããã®åç
Ciao Luigi,
Grazie mille per le 5 stelle!
Siamo felici che la nostra trasparenza sia importante per te e che lâesperienza sia stata positiva. Se hai bisogno, siamo sempre qui per te.
Un caro saluto,
Toby
Team Bitpanda
Mega geiler support telfonisch und auchâŠ
Mega geiler support telfonisch und auch per email.
Hatte probleme mit einem transfer und sie haben es gelöst bin mega zufrieden!!!
2026幎5æ13æ¥
èªçºçãªã¬ãã¥ãŒ
Bitpanda ããã®åç
Hallo,
dein positives Feedback bedeutet uns sehr viel und wir schÀtzen es wirklich, dass du dir die Zeit genommen hast, deine Erfahrung mit uns zu teilen.
Wir freuen uns sehr zu hören, dass unser Team dir sowohl telefonisch als auch per E-Mail weiterhelfen und das Problem mit der Ãberweisung schnell lösen konnte.
Melde dich jederzeit gerne wieder bei uns, falls du weitere UnterstÌtzung benötigst.
Beste GrÃŒÃe
Noah
Team Bitpanda
Trustpilot ãšã¯ã¹ããªãšã³ã¹
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