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2026年8月7日

We’re sorry that you were frustrated with the delivery of your baggage.

We would like to clarify that Blue Ribbon Bags is a baggage tracking service, not a baggage delivery service. We continuously monitor baggage status through the airline’s systems and provide updates and assistance with communication regarding delayed baggage.

In your case, our team provided information regarding the location and status of your bag and assisted with communication with Air France. We have also continued to provide assistance regarding the delivery of your baggage, even after it arrived at the destination airport.

However, once baggage has arrived at the destination, the airline and its baggage handling partners are responsible for releasing and delivering the bag to the passenger. Blue Ribbon Bags does not have physical access to retrieve baggage or control the airline’s delivery process.

We understand that knowing where your bag is does not replace having it delivered, and we are sorry for the frustration this has caused. We have continued to assist where possible, but ultimately the airline has control over the physical delivery of your baggage.

blueribbonbags.com からの回答

2026年8月4日

Lilac, so sorry to hear your bag wasn't delivered until 3 days after you landed. We completely understand how frustrating it is when it takes longer than expected for your bag to be returned back to you.

As per our systems, your bag was delivered on 3rd August 2026 to your destination airport. We can see you filed a claim on 2nd August 2026 and as per our service agreement, your case did not qualify for our Service Satisfaction Guaranteed Payment. This is due to the bag's arrival in under 96 hours to the destination airport.

We want to clarify that Blue Ribbon Bags is a baggage tracking service. We continuously monitor your baggage status and work with the airline's baggage systems to track your luggage and help facilitate communication; we do not have the authority or physical access to retrieve baggage from the airport ourselves and deliver it. Only the airline and/or the airport baggage handling teams can release and deliver your luggage. We have no control over the airline or baggage handler's courier process.

We understand that this was not the outcome you were hoping for, especially as your bag remained at the airport undelivered to your actual address.

We appreciate your honest feedback regarding your experience. While we regret that we have not been able to achieve a faster resolution in this case, we remain committed to assisting you in every way that is within our control.

blueribbonbags.com からの回答

2026年8月3日

Thank you for your kind words and positive feedback. We’re happy to hear you had a great experience with us. Our team always strives to provide fast and reliable service, and we truly appreciate your support.

Thank you again for taking the time to share your review.

Best regards,
Blue Ribbon Bags Team

blueribbonbags.com からの回答

2026年8月3日

Thank you for providing your booking information.

We have reviewed your reservation and confirmed that your Blue Ribbon Bags service was purchased through your travel booking provider, not directly from Blue Ribbon Bags. The price you paid was determined and collected entirely by the booking provider. Blue Ribbon Bags did not process your payment, set the selling price, or receive the additional amount you referenced.

If you believe you were overcharged, we recommend contacting your booking provider directly, as they are the only party able to explain their pricing or process any applicable refund.

We understand how frustrating this situation can be, and we're sorry for the confusion. If you have any questions about the Blue Ribbon Bags service itself, we're happy to help.

blueribbonbags.com からの回答

2026年8月2日

We're glad we could provide the information you needed and help put your mind at ease. We know baggage issues can be stressful, so it's great to hear our team was able to support you when you needed it.

We appreciate you choosing Blue Ribbon Bags and wish you many smooth and worry-free travels ahead!

blueribbonbags.com からの回答

2026年8月1日

Muchas gracias por compartir su experiencia con nosotros. Nos alegra saber que nuestra comunicación y acompañamiento hicieron que el proceso fuera más tranquilo para usted.

Sabemos lo estresante que puede ser perder una maleta durante un viaje, y nuestro objetivo es siempre mantener a nuestros clientes informados y trabajar para ayudar a recuperar su equipaje lo antes posible.

Agradecemos mucho que haya confiado en Blue Ribbon Bags y que nos haya permitido formar parte de la solución.

El equipo de Blue Ribbon Bags

blueribbonbags.com からの回答

2026年7月27日 に更新

Hi Nadine,

Thank you for reaching out. We have resent the Blue Ribbon Bags service confirmation emails for your bookings.

Please check your inbox and also your spam/junk folder, as sometimes emails may be filtered there. If you still cannot locate them, please contact our support at support@blueribbonbags.com with your booking details, and we will be happy to assist you further.

Thank you for choosing Blue Ribbon Bags.

blueribbonbags.com からの回答

2026年7月20日

We're happy to hear it was easy to purchase our service Deb. Wishing you safe travels and looking forward to assisting you on future trips.

blueribbonbags.com からの回答

2026年7月22日 に更新

Nos alegra mucho saber que tuviste una experiencia tan positiva con nuestro servicio, Beatriz.

Entendemos que perder el equipaje puede ser muy estresante. Nuestro objetivo siempre es reducir ese estrés, brindándote información actualizada en tiempo oportuno y un proceso sencillo para recibir el reembolso de nuestra garantía de satisfacción. Te deseamos viajes seguros en el futuro y gracias por elegir Blue Ribbon Bags.

blueribbonbags.com からの回答

2026年7月15日

Thank you so much for the kind words Virgeline! We're thrilled our team could jump in quickly and help. That's exactly the experience we aim for. Looking forward to assisting you on future trips.

blueribbonbags.com からの回答

2026年7月13日

Great to hear you had a quick and easy booking process Aktar. Thank you for choosing Blue Ribbon Bags.

blueribbonbags.com からの回答

2026年7月13日

Thank you for sharing such positive feedback Maria! We're delighted we could provide speedy updates for you and your client - this is the service we always aim to deliver!

Your feedback means a great deal to us and motivates the BRB team to continue delivering peace of mind, for all passengers using our service.

Looking forward to assisting you and your clients on future trips.

blueribbonbags.com からの回答

2026年7月6日

Great to hear you received prompt updates on our lost baggage procedure - this is the type of service we always aim for.

Many thanks for sharing your feedback Ankica. We look forward to assisting you on future travels.

blueribbonbags.com からの回答

2026年7月6日

Great to hear you're satisfied with our service Danjel! We look forward to protecting your bag on future trips.

blueribbonbags.com からの回答

2026年7月6日

We're happy to hear everything went well Tanja, whilst using Blue Ribbon Bags' tracking and expedite service. Thank you for taking the time to share your experience and we'd be delighted to protect your bag on future trips.

blueribbonbags.com からの回答

2026年7月6日 に更新

Thank you for sharing your feedback Fahad.

It looks like there's been a misunderstanding. Blue Ribbon Bags is a baggage tracking and expedite service. Once our service is purchased, we do not charge any additional fees.

We've requested further information via Trustpilot but haven't heard back from you. We'd be happy to investigate this further. Feel free to reach out us at support@blueribbonbags.com with your name and the screenshots of the additional charges. From there, we can get to the bottom of this.

blueribbonbags.com からの回答

2026年6月25日

We sincerely apologize for the frustration you experienced during the claims process. In this case, the airline's baggage tracking system incorrectly indicated that your bag had arrived, which led to conflicting information during our investigation.

We appreciate the additional documentation and evidence you provided, which allowed us to conduct a more thorough review of the claim. Once the discrepancy was identified and verified, your compensation was approved and paid.

We understand the process took longer than expected and required significant effort on your part, and for that we apologize. Your feedback is valuable and helps us improve our procedures when airline tracking information appears to be inaccurate.

Thank you for your patience, and we wish you safe travels in the future.

blueribbonbags.com からの回答

2026年6月25日

Thank you for your feedback and kind words, Damirbek! We’re happy we helped locate your luggage - our goal is always to act quickly and locate your bag as soon as possible.

Thank you for choosing Blue Ribbon Bags, we look forward to assisting you on future trips and wish you safe travels.