Bodylab レビュー 

Heb 2 september besteld en mijn bestelling zit al 3 dage in Duitsland volgens mijn track & trace heb mail gestuurd niks reactie op gekregen

Slecht bedrijf. Heb wat voor het eerst besteld bij dit bedrijf. Smaak is niet te drinken.krijg je al antwoord dat het al geopend is kan niet geruild worden. Lekker mensen bedonderd op deze manier. Koop hier nooit weer wat

I ordered cashew butter some days ago and received the package only to see the cashew butter was already expired this August. Not sure what to do with the order. Such a pity!.

Ik heb 12 verschillende caloriearme sauzen besteld. Ik hoopte dat ze lekker zouden smaken, zodat ik wat meer variatie kon toevoegen aan mijn dieet tijdens mijn calorietekort. Helaas smaakten ze allemaal niet goed. Acht van de sauzen waren erg pittig, zonder dat dit ergens duidelijk werd vermeld. Bij sommige sauzen stond zelfs "favoriet", maar ik kan me niet voorstellen dat mensen deze echt lekker vinden.

Ik weet dat smaak subjectief is, daarom heb ik ook mijn vijf broers laten proeven. Zij zeiden allemaal dat ze deze sauzen niet zouden bestellen.

Weggegooid geld.

Net mijn bestelling binnen gehad. Producten zijn beschadigd aangekomen en mijn pakket zat helemaal vol met de inhoud ervan. Vervolgens geprobeerd te bellen maar de reactie dat ze telefonisch niet te bereiken zijn met de vele vragen die ze krijgen. zwaar ontevreden en niet de moeite waard om opnieuw te bestellen.

Ik bestel hier al jaren en ben zeer tevreden. De klantenservice is ook prima bereikbaar. De prijs is volgens mij erg goed. Kan het nergens goedkoper vinden. Kwaliteit is prima.

Overzichtelijk site, makkelijk te bestellen en snel geleverd.

this is hands down the worst site to buy supplements in the Netherlands. Any time I go on here and see the prices I cannot believe it. This place has prices 50% higher, they pretend to give out 40% discounts and when you try it, it warns and says only on bodylab products. Why would I ever want your products in the first place? The same goes for signing up for marketing emails, fake discounts, high prices, bad site experience.

Top quality

I have been a loyal customer of Bodylab for many years, ordering regularly, even from two different accounts.

I have never experienced anything like this before.

Honestly, I don’t know what happened to this company, but the level of service has become unacceptable.

It started with an issue in my order, which can happen.
I stayed polite and patient.
But then things went completely off the rails.
I exchanged 14 emails in just 3 hours with customer service agent (Angela), simply because she kept ignoring the actual questions I was asking in each email, which I even had pointed out to her, which she kept ignoring.
I had to repeat myself over and over again.
That is not communication, that is exhausting.
Even worse, she made decisions without my consent, including canceling my order without me ever asking for that.
When I pointed out multiple times that mistakes were being made and asked for a simple acknowledgment or apology, I got nothing.
Not once did she say sorry.
I have never experienced customer service like that before.
Basic respect was completely missing.

Then suddenly… no replies anymore. Completely ignored.

After that, to my surprise, coz she didn't reply if she still was going to send them or not, I received my package, and both products (whey protein and creatine) were damaged. The containers were half open, powder spilled everywhere inside the box, even on the outside. Completely unusable and unhygienic. I sent clear photos as proof and asked for a replacement the exact same day.
Again, no response.

And then the cherry on top:
Without any communication, I received days later, a completely different whey protein product that I never ordered ever, and my creatine was not even replaced.
How is that acceptable?

I did not order that product.
I cannot use it.

I expect to receive what I paid for and ordered, not a random substitute chosen without my consent.

This whole experience has been frustrating, time-consuming, and honestly shocking.

From 14 emails in 3 hours, to being ignored, to damaged products, to an incorrect replacement… this is not the Bodylab I used to know.

Something has seriously gone wrong here.

I expect proper resolution, but more importantly, other customers should be aware of this.

And I don't want Angela to handle my emails and my orders again.
Enough is enough.
------
UPDATE : MAY 5, 2026

After my original review, I finally received a reply from customer service (Angela), but the situation has only become more concerning.

I clearly requested a replacement for the damaged products.
Instead, again, a refund was issued without my consent.
I was not informed properly, and earlier communication even suggested that my payment had been restored, which led me to believe my order would still be fulfilled.

Now I am being told that nothing further can be done because a refund was issued.

This completely ignores my original request and leaves me unable to reorder the same products under the promotional conditions I initially used.

Additionally, I was told that damage during transport is “not their responsibility,” even though I, as a customer, have no contract with the delivery company.
Those companies have contracts & insurance with the delivery companies. I never told Bodylab it was their fault the items arrived open and spilled out in the box. I told them those things can happen during transport and they should deal with this with the transportation company.

At this point, the main issue is no longer just the damaged products, but the lack of listening, inconsistent communication, and decisions being made without customer consent.
Very disappointing experience.
--------- my reply to the response of bodylab. May 6th see other review coz there is no room here anymore.

Anderhalve week geleden elektrolyten besteld alleen tot heden nog steeds niet geleverd. Door Pasen zou het wat later zijn maar dit is wel echt absurd.
Met zo lange levertijden voor mij de eerste maar ook laatste keer Bodylab.

I ordered my product 3 days ago in Belgium, and it still hasn’t been delivered or even shipped. I’ve tried contacting the company multiple times via email, but I have received AI responses.
To this day, I’ve heard absolutely nothing.
What's going on?

Product kwam beschadigd aan, was niet de fout van bodylap naar mijn idee. Desondanks keek ik even op de site wat ik moest doen bij een beschadigd product en heb ik contact opgenomen met de klantenservice. Na 1 dag reactie en na een paar mailtjes over en weer stuurde ze het product opnieuw op. Super netjes!

Goede producten voor mooie prijs en snel geleverd

Mooie aanbieding als je meer potten whey gesteld. Snel verzonden, goede smaak! Helemaal prima!

Snelle levering met de voorziene producten van goede kwaliteit

C'est un très bon site ,avec des prix compétitives, mais le seul bémol, c'est la livraison qui prend presque une semaine.

Bestelling van meerdere smaken Whey poeder gedaan en andere smaken geleverd gekregen.

Hierop meerdere malen contac proberen te zoeken met het bedrijf maar krijg 0.0 reactie terug.

Zeer slechte klantenservice, het product zelf mengt wel goed , maar dit compenseert de slechte ervaring niet.

Er zijn zat aanbieders van dezelfde producten die wél geven om hun klanten en service dus de volgende keer bestel ik ergens anders.

Goede kwaliteit creatine voor een scherpe prijs, snelle levering uit Duitsland en goed geholpen door de klantenservice.

VOR 1 JAHR, 1 KG WHEY FÜR 42.- ABZÜGLICH 50% RABATT
2026 FÜR 53.- ABZ. 42% RABATT

10.- MEHR !!!!!!

SO GEHT ABZOCKE !!!!!!