Wish I could give 0 stars! A clunky and old-fashioned website, which has become worse since the so-called "update". To top it all off, which modern day bank would carry out website maintenance in the... ãã£ãšèŠã
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My husband and I have used CAF for many years as a simple way to donate to various charities. We have found it helps us to keep tabs on our giving for when we have to give this information to HMRC.... ãã£ãšèŠã
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Website difficult to use. Sign in seems to have got harder and more confusing Why is my CAF giving account mixed up with CAF banking? Your list of possible accounts is confusing - American Do... ãã£ãšèŠã
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Iâve been using CAF to put aside money for charitable giving. I love the way the tax is reclaimed allowing me more money to give. It is a very reliable platform which now, of course, is entirely d... ãã£ãšèŠã
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Charities Aid Foundation ã«ã€ããŠ
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CAF is a leading charity working at the centre of the giving world. We help donors to give more impactfully and charities to build their resilience so they can do more of their life-changing work.
To leave a review about CAF Bank, please visit their separate Trustpilot page.é£çµ¡å
25 Kings Hill Avenue, ME19 4TA, è±åœ
- 03000 123 000
- www.cafonline.org
3.5
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Charities Aid Foundation ããã®åç
Hi Ann,
We're happy to hear that our site was easy to use. Thank you for your feedback!
Easy to donate
Once logged in, it was easy to find the charity I wanted to donate to.
I wanted to donate more than my current balance, and that did not cause a problem - I topped up just after donating.
2026幎7æ7æ¥
Charities Aid Foundation ããã®åç
Hi Rod,
We're so glad to hear that you found the process of donating to your chosen charity straightforward and that topping up your balance was easy. We appreciate your positive feedback!
Customer service
I was shifting from paper-based to on-line giving, and encountered a couple of problems. The on-line help was excellent.
2026幎6æ15æ¥
Charities Aid Foundation ããã®åç
Hi Fiona,
We're so glad our online help was excellent and assisted you with your transition to online giving. We appreciate your positive feedback!
Very speedy and efficient transfer ofâŠ
Very speedy and efficient transfer of funds to my designated charity
2026幎7æ7æ¥
Charities Aid Foundation ããã®åç
Hi John,
We're truly happy to hear about the efficient transfer of funds to your chosen charity. We appreciate your positive feedback!
This time I connected
This time I connected, logged into my favourites and gave easily. It is valuable to be able to give with the tax already claimed through your services. I do not begrudge the small fee you charge for doing this. One of the three charities I gave to replied. I have had no acknowledgement from the others. That you cannot control. I am grateful for the acknowledgement email CAF sent. Thank you for your service over the 40 years I have used you.
2026幎7æ3æ¥
Charities Aid Foundation ããã®åç
Hi Philip,
We are so happy to hear about your positive experience with our services, especially regarding the ease of giving and the tax reclaim process. It's truly rewarding to know we've been able to support your charitable giving for 40 years. We understand your desire for acknowledgement from all the charities you support, and we appreciate your understanding that this is beyond our direct control. We're glad our acknowledgement email provided some reassurance. Thank you for your continued trust and feedback.
Customer Service.
Customer Service.
Prompt phone answering; friendly and helpful service; a quick, easy and secure way of making donations.
2026幎7æ9æ¥
Charities Aid Foundation ããã®åç
Hi,
We're so glad to hear you had such a positive experience with our customer service and found the donation process quick and easy! We truly appreciate your kind words.
Simple way to donate
My husband and I have used CAF for many years as a simple way to donate to various charities. We have found it helps us to keep tabs on our giving for when we have to give this information to HMRC. It also helps us to arrange our finances so we transfer money monthly from our current account and top up when there are extra donations we wish to make.
The whole process is simple, professionally run and queries are answered promptly.
2026幎7æ9æ¥
Charities Aid Foundation ããã®åç
Hi Ann,
We are so pleased to hear that our services have consistently met your expectations over the years. It's wonderful to know that our platform simplifies your charitable giving and assists with your HMRC reporting. We truly appreciate your kind words about our professional approach and prompt query resolution. Thank you for your valuable feedback!
Useful website to donate to multiple charities Very helpful to be able to donate toâŠ
Very helpful to be able to donate to your favourite charities quickly and easily via CAF and very useful to be able to donate what you save in tax.
2026幎7æ5æ¥
Charities Aid Foundation ããã®åç
Hi,
We're so glad to hear you find our platform helpful for donating to your favourite charities quickly and easily, and that you appreciate the tax-saving benefits. Thank you for your positive feedback!
Making giving to charity simple
The ease of accessibility of CAF's website. The ability to give to a charity anonymously if I wanted to. The opportunity to claim gift aid.
2026幎7æ6æ¥
Charities Aid Foundation ããã®åç
Hi Taiwo,
We're so pleased to hear you found our website accessible and appreciate the options for anonymous giving and Gift Aid. Thank you for your kind feedback!
Easy to do donations over phone
Easy to do donations over phone. The staff are able to find the charities easily and quickly if you do not have the details to hand.
Im not very good online and can find it difficult sometimes to get into on line account but I donât need to get into account much as Im sent emails letting me know how much I have in my account to spend.
Iâve never waited a long time in a queue on the phone either. A few minutes only each time.
The staff are lovely and very helpful too.
Im not keen receiving emails to donate to world emergencies preferring to decide to donate if I wish too. But there is no pressure to do so just informational emails about world disasters and natural emergencies etc. my personal choice and intention is only to do donations to UK charities as I donât have a lot to donate and want to give to charities in this country with my small amounts.
I would recommend using CAF to donate every time Im so pleased I found them on google. It works very well for me.
2026幎7æ8æ¥
Charities Aid Foundation ããã®åç
Hi,
We truly appreciate you taking the time to share your positive experience with us! We are so pleased to hear that our phone donation process is easy for you and that our staff are able to assist quickly in finding charities. It's wonderful to know that you find our team lovely and helpful, and that your wait times have been minimal. We also understand your preference regarding emails about world emergencies and appreciate you sharing your personal choice to support UK charities. We are delighted that you recommend our service and that it works well for your needs.
Easy to make donations and to accessâŠ
Easy to make donations and to access statements
2026幎7æ6æ¥
Charities Aid Foundation ããã®åç
Hi Joyce,
We're happy to hear that we make it easy for you to donate and access statements. We appreciate your positive feedback!
Easy to manage website with a simpleâŠ
Easy to manage website with a simple routine to allocate funds
2026幎7æ8æ¥
Charities Aid Foundation ããã®åç
Hi Alan,
We're so glad to hear you find our website easy to manage for allocating funds! Thank you for your positive feedback.
Charities Aid Foundation ããã®åç
Hi Josie,
We're so happy to hear that our prompt responses and easy donation process have been helpful for you. Thank you for your kind words!
Good way to donate anonymously andâŠ
Good way to donate anonymously and prevent a deluge from recipient. Keeps a record for the taxman
2026幎7æ1æ¥
Charities Aid Foundation ããã®åç
Hi Ian,
We're so glad to hear our service helps you donate anonymously and provides helpful tax records. Thank you for your positive feedback!
CAF is Great!
From my perspective, CAF does a great job of making online donations easy. Also, whenever I've rung them up, they have been very helpful and friendly. The only reason for 4 stars is because I found that I am unable to donated to a few charities via CAF.
2026幎7æ8æ¥
Charities Aid Foundation ããã®åç
Hi,
We're happy to hear you find our online donation process easy and our team helpful! We appreciate your feedback regarding the charity options and are always working to expand our network. Thank you for your support.
Trusted. Responsive. Well designec
Simple, responsive, trustworthy system. Well designed to give me the key information quickly. A great way to manage my charitable donations
2026幎7æ8æ¥
Charities Aid Foundation ããã®åç
Hi Meg,
We're so glad to hear our system helps you manage your charitable donations effectively and provides key information quickly. We appreciate your positive feedback!
Trustworthy and convenient.
Trustworthy and convenient.
Helpful on the phone.
However, the overall fees that come off my donations have led me to divert a lot of funds directly to charities.
CAF is too expensive, I think.
2026幎7æ8æ¥
Charities Aid Foundation ããã®åç
Hi Jorg,
We appreciate your feedback regarding our service and the fees associated with donations. We understand your concerns about costs and are always reviewing our processes to ensure we provide value while supporting charitable giving.
Charities Aid Foundation ããã®åç
Hi Mike,
We're so glad our website makes donating to your chosen charities easy and secure. Thank you for your kind words!
I find it easy to make donations asâŠ
I find it easy to make donations as required through CAF
2026幎7æ6æ¥
Charities Aid Foundation ããã®åç
Hi Patricia,
We're happy to hear that our donation process is easy for you. We appreciate your positive feedback!
You continue to address me and myâŠ
You continue to address me and my account as AUSTIN King when my full name is Austin Michael Henry King BUT as Austin is a first name shared with my 2 brothers, I am known to everyone else, even banks as MICHAEL KING.
I have just about got used to your choice of my name but I do find it very annoying!
Michael King
2026幎7æ8æ¥
Charities Aid Foundation ããã®åç
Hi Michael,
We appreciate you bringing this to our attention. We understand how frustrating it can be when your preferred name isn't used consistently. We would love to speak with you to discuss this further, please call us on 03000 123 000 or you can email us at enquiries@cafonline.org.
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