Cars2 Ltd - Yorkshires Trusted Motor Group レビュー 

Went to view a car that was seen on Auto Trader.
The appointment went okay, but I noticed an error on the paperwork and asked to make sure it was right before I paid a deposit.
Was told it was in fact correct, and "just the way the discounts are listed"
after paid a deposit, I was told it was actually an error, and therefore the payment terms changed.
Whilst checking this error, another customer came in for an appointment.
After he waited for 2 minutes for the service agent, he was then told she had rung in sick, and therefore he had to wait to be put with someone else.
Then the manager came out and asked if it was to test drive the MG3, and when confirmed by the gent, he replied with "it's on loan, so you can't do it today." when the gent huffed as he was a little agitated the manager went "well, we can rearrange for another day" as if they couldn't have contacted the poor gent before wasting his time for the day.
Both the mistake on my order, which felt underhand, and the total lack of customer service given in the store lost the sale. Appauling service. Should have checked Trustpilot first.

Feels like you'd probably get better service if you "dress the part" for them.

Then for them to double down on their response to this review and call me out to be a liar. Wow. 10/10 service guys.
One “small processing error” was actually an error in offering finance to me at the incorrect amounts. And yes, a refund was processed, as otherwise a complaint to the FCA regarding poor practices around how you conduct yourselves and bully customers into buying by paying a deposit BEFORE “realising the error” even when it was pointed out before signing and putting in a deposit. But well done in doing the BARE MINIMUM that legally you had to do.

Just steer clear of them all.

Phoned to discuss a possible part exchange of nearly new vehicle. Told they would ring back (didnt get a name). Nothing heared so rang again 6 hrs later spoke to Tom. Told he would look into it. Still no phone call. They must be doing will if they cant be bothered to discuss a deal. Well! they have lost a customer!!

Louis was professional, helpful ,courteous with his customer when finalising the transaction.

Did not carry out a proper PDI.
Locking wheel nut not supplied with the car.
Got a puncture and I am now stuck in a brand new car.
Said I have to buy a replacement
Shocking short term attitude
Will not use again.

Do not buy from this business, they misrepresent vehicles for sale, then they refuse to deal with it and deny it. I took them to the ombudsman and won my case. This did take over 1 year and was time consuming, I did receive compensation, but the business is not a reputable one and I would notcrecomend. A very poor company to do business with. AS YOU CAN SEE FROM THEIR REPLY still in denial, the ombusdman deemed they had misrepresented the car and that they contravened the selling regulations, I have the corespondance. The company in the end had to pay compensation although it took over 1 year. DO NOT BUY FROM THIS COMPANY, THEY ARE VERY DIFFICULT TO DEAL WITH.

CARS2, JUST NOTICED YOU HAVE CONTRAVENED GDPR, reporting as we speak.

The reply below is following their original reply being removed for breaching trust pilot guidelines. Their second reply below is not factual and I have a final response from the company that states they did not misrepresent the car, no compensation offered, I have proof. Furthermore just look at the negative reviews, all about poor service untrustworthy nature of their service. Judge for yourself but my dealings with them and head office, abysmal.

The staff was great especially Prabdeep who looked after us from day one he explained everything and more and was always there if we needed any more info

Matt the sales exec was very pleasant and put me at my ease immediately. He is very evidently a genuine person and I trusted him immediately. He proposed that I buy various extras in line with company policy but when I declined he was very gracious. Good price. Efficient service.

Knowledgeable, polite, efficient

Had a great experience with Geely car purchase centre especially Calvin who has helped us with purchase of our new car.Very customer friendly and approachable service.Highly recommend and appreciated .

Harry Steadman and David Bagnall have been excellent helping me with my car purchase. Kind and patient - I highly recommend!!
Thank you

Awful place to buy a car had issues after less than 2 weeks took about 7 weeks after purchase to get the car looked at this was after 3 canceled appointments then got told it was wear and tear issues causing many noises and they are not fixing a thing on the semi decent list i was sent by cars2 renault wakefield how can you have noises on the car after less than 2 weeks and be told its wear and tear and this is fine for price age and millage it shouldnt matter if the car was 3000 pound or 30000 pound there shouldnt be issues after 2 weeks full stop and this "wear and tear" stuff should have been checked upon prep and been fixed in my opinion although i dont believe my "defective" driveshaft is wear and tear a tyre is but not a driveshaft i was also lied to about a gearbox service being done on the car upon purchase if required (it needed one) as i found out when requesting the service invoice awful place to buy a car and the assistant service manager is not fit to deal with customers the rudest person i have ever dealt with then to put the phone down on me when i dare question why my appointment was canceled (2nd appointment at this time)

Bad bad service here. I paid a £99 deposit to look at a car which got sold overnight and have been trying to get my £99 ever since. It’s been nearly a month now. Be very very careful about leaving a deposit with this company

Absolute joke third time I’ve been in touch nobody rings you back, promise they have the got cars in stock but they haven’t scared to death to give you a price. They aren’t allowed to email car quotes was ready to buy a Renault 5 but now they can stick the Renault 5 I’ll buy from a proper garage!! wasting your time car2, I have never known a dealership like this, just come out with stupid excuses, no idea how they are still in business
Mr M.Chapman

Cars 2 Nissan Wakefield
Took my Nissan Quashqai in for a fault under extended warranty.
Really pleased with the customer service and technician.
Waited for car as I had no other transport and was able to work well with complementary WiFi and coffee.
Would recommend.

Worse customer service i have had in 30 years of car buying. Zero interest in any problems i had with my brand new car.
Only interested in the sale. Nothing else
From my dealings with them, i would tell anyone, to stay a million miles away from them.

Purchased a VW through Amy - service received was excellent 👍

Awful! Avoid if you want a trust worthy car and a peaceful life. I’m not sure how the people who work there sleep at night.

At Renault Barnsley had a couple of questions to which Carl and Faz helped with. Warm and friendly

They don't seem able to answer even the simplest questions—questions that could have been answered with a straightforward "yes" or "no". Instead, they suggest that i should visit the dealership for an "appointment", without first providing the most basic information I've asked for and what is this 'appointment' they speak of anyway? is it a test drive 'appointment' or an 'appointment' to be sold to or is it for some other reason?
who knows? all i know is that i didn't ask for one and i wont be going because when a prospective buyer asks a basic question and you wont answer it, don't be surprised if they go elsewhere.

what a waste of time.

Thanks Car2 for your quick response but you've completely missed the point. I didn't leave a one-star review because you invited me to visit the dealership. I left it because you declined to answer a straightforward question that required nothing more than a simple "yes" or "no". Instead, I was encouraged to book an appointment for something (I still don't know what for) without being given the information I had asked for previously.

As a prospective customer, I don't think it's unreasonable to expect basic questions to be answered before making a potentially lengthy journey to a dealership. Unfortunately, your response simply reinforces my experience. Rather than acknowledging the issue or answering the question, you've chosen to suggest that my expectations are somehow too high but I don't believe expecting a direct answer to a straightforward enquiry is unreasonable at all - in fact, I'd consider it the minimum level of customer service any prospective buyer should expect.

Up date.....
Management can't even be bothered to sort this out, what sort of a company sells a brand new car with faults and a big scratch on the door sill because they can't even do a pre delivery check properly, be aware this company doesn't care about u once you've drove off the forecourt.

Wow I really wish I'd not deleted my first review and thought I'd give them another chance, well that didn't work, just wasted another 2 hours of my life I'll never get back as well as just over 50 miles round trip AGAIN! to get my brand new car that's 10 days old fixed, things were going good until they gave me the key to the courtesy car, the outside was a bit mucky fair enough, but the inside was disgusting, it was filthy and I don't mean just a bit of muck, wait till u see the pictures, the back seats were down with the parcel shelf on the boot floor god knows what was under it, zoom in on the pictures to see the real grim, especially on center console, it smelt like a farm yard, so I went in and complained so they said let's see if we can swap it, so they brought me this little white Renault out, I started to drive out of the car park and it sounded like a link arm, trackrod end or the wish bone was broken or about to break, by this time I'd already had enough, so I asked for my keys and left without the work being done, I'm so mad right now they're lucky im trying to keep calm while writing this, I will be contacting motability about this and asking to be changed from this bad garage