Cars2 Ltd - Yorkshires Trusted Motor Group レビュー 

I agreed a deal to buy an MX5 from Cars2 Wakefield with an agreed completion and collection date of the 23rd May. The day before I was informed by the salesman ,Joshua, that the car had been accidentally damaged and the sale had to be cancelled. I accepted the disappointment as just an unfortunate accident. However I then found it difficult to get my deposit of £825 returned. My texts and phone calls were ignored. I only got a result when I made a formal complaint and the situation was dealt with by the relevant sales manager. Taking nearly two weeks to return a deposit when a sale had been cancelled due to the car being damaged when in Cars2 Ltd's care is poor customer service. I would advise potential customers to confirm the circumstances and timing of the return of a deposit and who is going to take responsibility to ensure it is returned.

Very helpful and supportive sales staff. Helping with all aspects of mobility process

Unfortunately, my experience at this car dealership was very disappointing. I viewed a car on 02/05, paid a deposit the same day, and was promised that the vehicle would be ready the following week. After multiple phone calls over the next four weeks and speaking to several different members of staff, I received a different explanation each time regarding the delay. As a result, I decided I could no longer wait and requested a refund of my deposit. I was assured that the deposit would be returned to my account within a week, but after chasing again a week later, I was informed that the original staff member had not even started the refund process. The lack of communication, accountability, and professionalism throughout this experience was extremely frustrating. Based on my experience, I would not recommend this dealership and hope they improve their customer service and business practices.

Pleasant, polite ,go out of the way to help

​We recently bought our Dacia Duster, and the entire process was incredibly smooth from start to finish. Gabriel was fantastic to deal with professional, helpful, and made sure everything went off without a hitch. We couldn't be happier with our new car and the stress-free experience. Highly recommend asking for Gabriel if you're looking for a hassle-free purchase!

George, (the salesperson), has been polite and explained everything throughout the car buying process and there was no pressure selling. Car was well prepared and a great price.

Great service from the team, came in to look at the full range of Omoda Jaecoo and Chery at Bradford and all the team were helpful!

I recently purchased a vehicle from Cars2 Bradford and would like to thank Pawel for the excellent service he provided throughout the sales process.

From the initial test drive through to placing the order, Pawel was professional, knowledgeable and helpful. He took the time to answer my questions and made the whole experience straightforward and enjoyable.

I would also like to thank Jack and Ben for taking the time to review and resolve a pricing discrepancy that I raised. They listened to my concerns, investigated the matter and corrected the £500 error, which I appreciated.

Overall, I received excellent customer service from the team and would be happy to recommend Cars2 Bradford to others.

Harrison was extremely polite and helpful throughout the buying process.

Excellent service. Ordered car all charged and ready to collect. Friendly and professional staff. Delighted with the service and vehicle.

I highly recommend Harrison to anyone looking to buy a car. Was very professional and helped us with a great car within our budget. Thank you for making this such a positive experience!

Charlie shields at parts department was fantastic he was quick and very professional. His knowledge on what I needed was 110 percent. He sorted everything thank you.

Very friendly and helpful with all aspects of the purchase any questions answered promptly with good communications at all times.
Would highly recommend to anyone looking to purchase a new car.

Excellent customer service. Very smooth process, helpful and knowledgeable. Worked hard to ensure we were happy with everything. Would definitely recommend.

Cars2 Huddersfield, think twice about buying a new car from them if you want a good experience. Ordered a new Clio from them on the 28th March and told it should be ready for collection on the following Friday. The car didn't turn up as indicated and the staff then claimed they didn't know where it was or when it would arrive. It finally arrived a week later but on collecting it the spare wheel I had ordered was missing. The sales man apologised and admitted it hadn't been ordered. He said he would order it and drop it off at my home address. A week or so later he delivered the wheel but on my husband inspecting it realised it was two big with an extra wheel stud hole and was for a completely different vehicle. After complaining and them finally admitting there mistake they agreed to order the correct one. We are now on the 18th May and still not received the correct spare wheel I paid for 6 weeks after collecting the car. This is extremely poor customer service and the staff don't seem to care. There excuse is they are short staffed which isn't good enough when they were quick enough to take the money for a sale.

My experience started with great service from Paul at Dacia. However, the after sales service has been nonexistent and I’m 2 months down the line trying to obtain a second for my car as I was given an incorrect key when collecting my car. I was told a key was being ordered to the Huddersfield branch and I’ve had to call numerous times to be told I’ll receive a call and I’m still not further forward in receiving a key.

Paul was very friendly

Reserved a car, turned up to test drive only to be told it was sold!
Fraudulently taking money you then have to wait to be refunded ... nice scam... I'd avoid this place.

Gabe helped massively and made everything easy

Friendly informed staff, served by Gabe Lawton who was great