Had an issue with Nuffield. Made several complaints about broken equipment and poor service and hygiene. All were ignored, even the ones that went through the formal complaint service. Eventually ga... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Very good accepted a payback scheme over th internet set up affordable over ten months were not pushy or aggressive or did not send any threatening letters like some awful companies do, Provided goo... もっと見る
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Disgusting company. Harrass the life out of people that were innocent of any wrong doing from the start. Currently seeking legal advice as they ignore all emails and proof of evidence.
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I spoke to Daniel Irving, earlier today. He was altogether, professional, kind hearted, sympathetic to my plight and incredibly helpful, to the point where he offered me so much confort and help durin... もっと見る
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企業情報
当該企業による記述
CreditLink Account Recovery Solutions Ltd (CARS) is a UK based specialist provider of account recovery and debt resolution services. We work in partnership with creditors across a wide range of sectors to deliver professional, compliant, and effective recovery solutions. We understand that every account represents an individual situation, which is why we focus on clear communication, transparency, and practical repayment options tailored to each circumstance. At CARS, compliance and integrity underpin everything we do. Our experienced team manages accounts in line with regulatory requirements and industry best practice. (CARS) are authorised and regulated by the Financial Conduct Authority FRN 716456
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3.9
ほぼ満足
147件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 96％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Warning Absolute Scammers and rouge…
Warning Absolute Scammers and rouge traders.
This company will chase and harass you for false claims causing you distress, they will pressure you and ask for money with no justification of a debt. When they finally find out they were wrong, no apology or correspondence, just on to the next victim to scam.
2026年9月23日
自発的なレビュー
CreditLink Account Recovery Solutions からの回答
We are sorry to hear that you feel this way and regret that your experience has left you dissatisfied.
As a debt recovery agency, we act on the instructions and information provided by our clients. When an account is referred to us, we are required to make contact to discuss this matter.
If information subsequently comes to light which shows that an account has been referred incorrectly, we will always investigate the matter and take the appropriate action based on the evidence available.
As this is a public platform, we are unable to discuss the specific details of your account. However, we would welcome the opportunity to review your concerns further.
Please email us directly with your reference details so that we can investigate the circumstances surrounding your review.
Very helpful and easy to deal with
2026年9月22日
自発的なレビュー
CreditLink Account Recovery Solutions からの回答
Thank you for your feedback.
We're pleased to hear you found our service helpful and easy to deal with.
We appreciate you taking the time to share your experience and wish you all the best.
Very helpful
Very helpful, operator was Patrick he was able to answer all my questions and send me email of confirmation while still on the phone to ensure I had everything I needed, thankyou.
2026年9月21日
自発的なレビュー
CreditLink Account Recovery Solutions からの回答
Thank you for your kind feedback.
We're pleased to hear that Patrick was able to answer your questions and provide the information you needed during your call.
We'll be sure to pass on your comments to him.
Very good accepted a payback scheme…
Very good accepted a payback scheme over th internet set up affordable over ten months were not pushy or aggressive or did not send any threatening letters like some awful companies do,
Provided good insurance for four years at my pub
Would use again
2026年9月19日
自発的なレビュー
CreditLink Account Recovery Solutions からの回答
Thank you for your wonderful feedback.
We're delighted that you found the repayment plan affordable and easy to arrange, and that our team provided a professional and supportive service throughout. It's also great to hear you were happy with the insurance we provided for your pub over the last four years.
We truly appreciate your trust and would be pleased to help again in the future.
The human contact allowed me to feel…
The human contact allowed me to feel heard with regards to my circumstances and were able to take the pressure and worry out of the debt so that I can focus on my healthcare without another thing looming over me. You didn’t have to but you did what you did and I am very grateful for the solution offered x
2026年9月18日
自発的なレビュー
CreditLink Account Recovery Solutions からの回答
Thank you for your kind words.
We're so pleased we could provide the support and reassurance you needed during a difficult time. Knowing we've helped ease some of the worry and allowed you to focus on your health means a great deal to us.
We wish you all the very best and thank you for trusting us to help.
Tom was an absolute joy to talk to
Tom was an absolute joy to talk to. He was very patient and helped me greatly
2026年9月17日
自発的なレビュー
CreditLink Account Recovery Solutions からの回答
Thank you for taking the time to leave such wonderful feedback.
We're thrilled to hear that Tom was an absolute joy to speak with and that his patience and support made such a positive impact.
We'll be sure to share your kind words with Tom.
Requested a receipt and was told when I…
Requested a receipt and was told when I make payment which I did in full, that they would message me with a receipt. Have received absolutely nothing from them. It should not take a trust pilot review to get something.
2026年9月14日
自発的なレビュー
CreditLink Account Recovery Solutions からの回答
Thank you for your feedback. We’re sorry to hear about your experience and understand your frustration.
Please be advised that a confirmation email has now been sent. If you haven't received it, please check your junk or spam folder, or contact us directly so we can assist further.
Thank you for bringing this to our attention, and we apologise for any inconvenience caused.
CreditLink Account Recovery Solutions からの回答
Thank you for your feedback.
We're delighted to hear that you were very satisfied with the support provided by our team. It's always encouraging to know that our colleagues have been able to assist and provide a positive experience.
We appreciate you taking the time to share your comments.
Advisor I spoke to was very nice and…
Advisor I spoke to was very nice and understanding despite her having some bad news today. So excellent service
2026年9月15日
自発的なレビュー
CreditLink Account Recovery Solutions からの回答
Thank you for your feedback.
I'm pleased to hear that the advisor you spoke with was friendly, understanding and provided excellent service, even while delivering difficult news.
Unfortunately, we don't have enough information from your review to identify your account or the advisor involved.
If you'd like us to pass on your kind comments, please get in touch with us directly and provide a few more details so we can ensure the advisor receives the recognition they deserve.
Speaking with Patrick.
I spoke with Patrick to pay a bill he was very helpful with taking payment because I was going around in circles while I was trying to use the automated payment service, Patrick also set up a direct debit for future payments which will make future payments so much easier.
Thank you very much Patrick.
2026年9月12日
自発的なレビュー
CreditLink Account Recovery Solutions からの回答
Thank you for taking the time to share your feedback.
It's fantastic to hear that Patrick was able to step in and assist when you were having difficulties with the automated payment service. I'm pleased he was able to process your payment and help set up a Direct Debit, making things simpler for you in the future.
I'll make sure your appreciation is passed on to Patrick.
Patrick was extremely helpful…
Patrick was extremely helpful considerate. Very understanding. Made process seamless. Also take my severe anxiety and depression into account through the call.
2026年9月11日
自発的なレビュー
CreditLink Account Recovery Solutions からの回答
Thank you for sharing your experience.
I'm glad to hear that Patrick provided such compassionate and supportive service.
It's reassuring to know he was understanding of your circumstances, took your circumstances into consideration, and helped make the process straightforward and stress-free.
Excellent service…
Patrick was very helpful polite and considerate. Made process seamless. Was very understanding when I made him aware of my severe depression and anxiety and said this will be taken into account when dealing with my account moving forward
2026年9月11日
CreditLink Account Recovery Solutions からの回答
Thank you for your feedback.
I'm pleased to hear that Patrick was helpful, polite and understanding throughout the process. It's great to know he took your circumstances into account and helped make the experience as smooth and supportive as possible.
I'll ensure your comments are shared with him.
Today it’s good day because I contacted…
Today it’s good day because I contacted CARS and I have payment with them and this company they are professional. I spoke with Patrick and he help me with good communication and solutions for my payment. Thanks Patrick and all the best for your work.
2026年9月10日
自発的なレビュー
CreditLink Account Recovery Solutions からの回答
Thank you for your review.
We're so pleased to hear that Patrick was able to support you and help find a solution that worked for your payments.
Providing helpful, straightforward guidance is what we aim for, and it's great to know Patrick made a positive difference to your day.
We'll be sure to share your kind comments with him.
CARS had an easy online system
CARS had an easy online system, including a variety of contact options when needing to inquire about a specific case.
As I was working abroad this came in extremely handy as WhatsApp was my only method of contacting the CARS team.
The Staff member I spoke to via WhatsApp was Aimee, the humanely manner in which she took to explain the issue was more than accommodating. It was dignified and polite as any interaction involving a matter of debt should be as it can be anxiety inducing or shameful for a majority of your customers. However, Aimee understood my issue straight away, her replies and instructions on how to navigate the website and my options in terms of settling the outstanding balance were accurate.
Aimee’s prompt, concise and accurate guidance through the process was much smoother than I had anticipated. Largely due to your staff that make these things easier to resolve.
Thankyou !
2026年9月10日
自発的なレビュー
CreditLink Account Recovery Solutions からの回答
Thank you for taking the time to share such detailed feedback.
We're delighted to hear that our online system and range of contact options were helpful, especially while you were working abroad.
It's wonderful to know that Aimee provided clear, accurate, and compassionate support throughout the process. We understand that discussing financial matters can be stressful, so we're pleased she was able to put you at ease and guide you through your options with professionalism and care.
We'll be sure to pass your kind words on to Aimee. Thank you again for your review and for allowing us to assist you.
CreditLink Account Recovery Solutions からの回答
Thank you for your kind words.
We're delighted to hear you received brilliant service and appreciate you taking the time to leave a review.
Your feedback means a lot to our team.
They tried to pursue us for a debt we…
They tried to pursue us for a debt we didn't have. This caused my wife and I much grievance.
2026年9月5日
自発的なレビュー
CreditLink Account Recovery Solutions からの回答
We are sorry to hear that this matter caused concern for you and your wife.
We act on behalf of our clients and can only work from the information and instructions provided to us. If there is an issue with an account, we rely on customers contacting us so that we can investigate and resolve any discrepancies.
Please email us with your account details and any relevant information so that we can review the matter internally and provide a full response.
We appreciate your feedback and are sorry for any distress caused.
I have sent you and sky receipts and…
I have sent you and sky receipts and you continue to Pester me and increase your fees I look forward to the counter claim see you in court
2026年9月5日
自発的なレビュー
CreditLink Account Recovery Solutions からの回答
Thank you for your feedback.
We're sorry to hear that you are dissatisfied with your experience.
Please email us with your account details and any relevant information so that we can review the matter internally and provide a full response. We take all customer concerns seriously and will be happy to look into this further.
We look forward to hearing from you.
Very helpful staff everything sorted…
Very helpful staff everything sorted quick and was give positive attitude regarding my case.
2026年9月4日
自発的なレビュー
CreditLink Account Recovery Solutions からの回答
Thank you for your kind feedback.
We are pleased to hear that our team was able to assist you promptly and provide a positive experience while handling your case.
Delivering helpful, efficient, and supportive service is important to us, so it's wonderful to know we met your expectations.
Thank you for taking the time to share your experience, and we wish you all the best.
Alfie was very proffessional and polite,and Helpful
Alfie was very proffessional and symphatetic towards my circumstances 🙏🏼 He was very kind in his approach, His communication is magnificent and polite ☺️ Alfie made me feel comfortable and offerred me several other ways that could calm down my financial circumstaces.
Alfie, definitely needs to be Promoted to Managerial level 🙏🏼
"Welldone Alfie"
2026年9月4日
自発的なレビュー
CreditLink Account Recovery Solutions からの回答
Thank you for taking the time to share your feedback.
We are delighted to hear about your positive experience with Alfie.
It is wonderful to know that he was professional, compassionate, and supportive during what sounds like a difficult time.
We will be sure to pass on your kind words and recognition to Alfie and his manager.
Thank you again for your feedback and for highlighting the excellent service you received.
They need to learn manners how to talk…
They need to learn manners how to talk to the customer
2026年9月3日
CreditLink Account Recovery Solutions からの回答
Thank you for your feedback.
We're sorry to hear that you were dissatisfied with your experience. Providing courteous and professional customer service is very important to us, and we take comments like yours seriously.
We will review this matter internally and use your feedback to help improve our service standards.
Thank you for bringing this to our attention.
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