Club Med レビュー 

If only Trustpilot could allow a -100 score! Club Med, as a large well respected travel company, have been shocking with a complete lack of communication or respect for their customers. I feel sorry for their travel advisors manning the phones, they have been hung out to dry by the management who are hiding behind a single email address. I guess it takes a crisis to expose poor management processes, but wow, no one there seems to know what they are doing! I am owed £10k for a holiday in the Maldives that was cancelled. Like other reviewers here, I have had an email saying they cannot process refunds as they are all working from home. Pathetic excuse. Get on with it Club Med, use some leadership and start communicating honestly with your long suffering customers.

CLUB MED PRATIQUE COMMERCIALE ABUSIVE
Je suis une cliente Club Med depuis des années et je suis très mécontente de la gestion de vos clients !!!
J’ai fait une demande d'annulation de mon séjour de cette été par téléphone et par mail le 10/06 alors que j’avais versé uniquement un acompte. On m'a indiqué que suite à mon annulation je recevrais un avoir du montant de mon acompte.
Malgré cette annulation le 10/06, la somme de la totalité de mon séjour m'a été débité le 24/06 sans mon autorisation.
Suite à cette PRATIQUE COMMERCIALE ABUSIVE sur un séjour annulé, je souhaite donc être remboursée de la totalité de mon séjour.
Impossible d’avoir un retour du service client !!!! J'ai déjà effectué une demande de remboursement par mail le 25/06 et le 01/07 mais je n’ai toujours pas de retour du service client.

I don’t even give them one star but wouldn’t be allowed to type anything otherwise. We are waiting for a refund of almost £8,000 for a ski holiday cancelled the day after we arrived in the resort. This should be a news item because friends who booked with other companies that had holidays cancelled got refunded. We’ve made numerous attempts at contacting them making it clear we want a refund but we never get a response. I will never travel with them again. Spend your hard earned money wisely and avoid this unethical company. Shame on you ClubMed.

Booked Skiing holiday in Sept. ClubMed cancelled due to COVID-19 in March. I've had 2 emails since then, finally acknowledging a full refund, but saying they can't process it due to working from home!?! They have over £8,000. I will never use them again, it's disgusting how they are treating their customers

1 star only because I can’t give 0. Same as all the other reviews: months of being fobbed off and now refusing to answer my request for even a time frame never mind a refund. They way the company are going no one will rebook with them ever again and they will be going bust. I’d avoid booking any holidays with this company.

Avoid Club Med. We booked our 2020 holiday well in advance, in October 2019. We reluctantly paid the balance in April 2020 because if we defaulted they would claim that we had cancelled and we would have been liable for 90% cancellation fee. Since then we have been unable to get hold of them. We have rung, emailed, written. We spend hours on the phone each day, but never get through on their phone lines. The resort we are going to is still closed. We are due to travel shortly, and Club Med are un-contactable, and have not sent us any confirmation or information about the holiday. Their website was last updated 2 months ago, on the 7th May. I am appalled that such a large company can blank their customers like this, and I can only presume that they are on the verge of bankruptcy. I do not want to arrive and find the resort shut, but am at a loss of what to do, since there is no way of contacting Club Med. We have had other holidays affected by the pandemic this summer, and all other companies have been superb at keeping us updated with emails, and they answer their phones. I will never again book Club Med.

Only giving one star because you have to give something. Same as everyone else with cancelled holiday, had contact at first sending a credit note valid until 31 January 2021 and nothing since other than their internal systems and they are working from home blah blah. My Australian friend who booked same time as us as we were meeting in Portugal has had half their money returned and having to claim on insurance for the rest.
I also booked Jet2 at the same time, I didnt have to even apply for a refund, I got sent an email in May saying refund would be given within 28 days and it has been received.
CM obviously do not realise how many people will not now book with them again.
I am now logging complaint with CMA as advised on here, I have also emailed Matt Allwright.....Lets hope something gets done.

We had a holiday to Morocco cancelled back in March for obvious reasons. Like thousands of others we have yet to receive a refund although we have asked for it several times. On their website they ask you to bear with them whilst they deal with everything, but this was 3 months ago now, and it's disgraceful. I lodged a complaint with the CMA yesterday which was very quick and easy to do, as this company needs to be held to account for their actions (surely illegal?). I would urge more to do so, and hopefully they will start to repay their customers....we're not here to keep Club Med afloat.

120’days since cancelled trip. Little to no communication. Still no refund. Will never travel with them again. Terrible customer service.

Que se passe t'il au club med
apres les annulations de séjours suite au covid 19 le club nous annonce que les statuts seront gelés jusqu'a fin 2021 en apparenc beau geste mais...
ils oublient de dire que le décompte des points continu a se faire ce qui mathématiquement fera baissé a terme le statut
on prend d'un coté ce que l'on a donné de l'autre
quelle considération pour les clients fidèle de statut GOLD ou PLATINIUM
j'écris ici car bien entendu le club reste sourd a mes courriels
honteux

We are also waiting for a refund for a holiday we missed at the end of March. Club med are ignoring my emails and when you eventually get someone on the phone they just say they will be dealing with it. It’s not good enough. How dare Club med keep all this money that doesn’t belong to them - it is criminal. Despite the fact that we have had great previous holidays with them before, we will never use them again - they have no morals.

We have a holiday booked for July this year. We are happy to defer the holiday until next year. I have filled in their online form (about 3 weeks ago) but haven't heard back. I can't get through to them on the phone. I know have no idea if they expect me to go or not or whether they are willing to defer as their website suggests. This is not good enough. They should be spending more time communicating with customers not less.

We booked a holiday
They cancelled it
We are still waiting for a refund.

Theiving company!!! Don't trust them with your money

Same situation for us. Our friends even tried a Section 75 on their credit card but now Club Med instructing card companies not to refund the card due to the credit note - so it looks like they expect everyone to wait until Jan 31st 2021 to get their money back.

Club Med are bleating on about internal systems being unable to repay but they are still taking deposits and payments for future bookings.

According to the travel agent we booked through Club Med is the only company they represent that has yet to pay anyone back. Meanwhile companies like Traifinders have repaid £115m to travellers whose holidays were cancelled.

I suggest everyone lodges as complaint with the CMA (Competition and Markets Authority - search for CMA and they will be the first entry). It takes a couple of minutes and if the government get enough complaints they will investigate (as they did with Hoseasons).

Booked a Ski holiday with this company via Igluski back in Feb for April. As with many others, I have still not received my refund following cancellation. NEARLY 70 DAYS NOW!
I have contacted them several times. A few generic emails from IgluSki and only one reply from Club Med, making promises then not delivering.
As you can see by the lack of response to the complaints, this is an appalling company. Pleas for refunds are returned with either ‘this is a difficult time for the industry’ or ‘limited staff to action refunds etc.’
NOT INTERESTED! I want my money back!
Sad thing is, if they would have been engaging, I would have booked again in the future but not anymore.
Stay clear of this company in all aspects of whatever holiday they are advertising.

I’m owed over £7000 from a cancelled ski holiday. It was cancelled due to COVID 19 (fare enough), but I don’t want the RCN and I am entitled to my money back in full. The Package Holiday Regulations state I’m entitled to this within 14 days...I understand this is not realistic under current circumstances but it’s been almost 3 months since they cancelled! They say they are processing refunds “without undue delay” but aren’t communicating what the “delay” is at their end...maybe they handed out the money to their share holders so they could spend it first (misappropriation of funds)?
Do not book with Club Med - this difficult time has helped to highlight those companies that are trustworthy and ethical, and those that are not. Club Med is definitely the latter. Absolutely disgusted and devastated that a company can be so immoral!

Do not book with these they will Rob you blind!!!!

Refusing to refund my cancelled holiday.

Terrible customer service. I will never take a club med holiday again!

Appalling company.
Thieves.
They owe me £6000 for a ski holiday cancelled by them in March.
There were 20 of us going to Tignes so that’s £30,000 they have got of our money that they will not return.
I will never use them again.
I will discourage anyone I know from using them too. Disgraceful customer non service and breaking the law.
Owned by billionaire Chinese company.
Crooks.